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Section 1: Warranty & Service
NOTE: Please provide the following information when contacting us
for assistance:
Customer name and current location.
Phone number where you can be reached.
17-digit chassis Vehicle Identification Number (VIN) or 9-digit Serial
The current vehicle mileage (motor homes)
Your date of purchase.
If applicable, the component description, serial number and model number.
A detailed description of the concern.
The name of your selling dealer.
If different from above, the contact information for the RV repair facility you are
contacting Jayco to discuss.
An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Jayco are not
covered by the Jayco Limited Warranty. The special body company, assembler, equipment
installer or up fitter is solely responsible for warranties on the body or equipment and any
alterations (or any effect of the alterations) to any of the parts, components, systems or
assemblies installed by Jayco. Jayco is not responsible for the safety or quality of design
features, materials or workmanship of any alterations by such suppliers.
Obtaining Emergency Warranty Repair
Call 1-800-RV-JAYCO or use our website dealer locator to find an authorized Jayco
1.
dealer in your area. Contact them for an appointment; they will handle all warranty
repair billing and returned parts for you.
If you cannot locate an authorized Jayco dealer near you, ask the campground staff for
2.
referrals or check the local telephone yellow pages. Or contact Jayco Customer Service
or your selling dealer for assistance in locating a repair facility.
Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Jayco directly;
otherwise, you are expected to pay them.
Have the RV repair facility inspect your RV. Either they or you must call Jayco
Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
Jayco Customer Service will issue an authorization number upon warranty repair
approval and advise if any original parts need to be returned.
Once Jayco Customer Service has issued an authorization number, the RV repair
facility may begin actual repair to your RV.
Inspect the completed repair work thoroughly. If you are not satisfied, communicate
that immediately to the RV repair facility management. Make sure you are satisfied
with the repair before you pay or leave the premises.
For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
12
Maintenance Record
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