After-Sales Service; To Request The Service - JRC JCY-1850 Instruction Manual

4.1

To request the service

If you suppose the product might be out of order, read section 3 and take the action
recommended thereof.
If the equipment would still be out of order, you are advised to stop the operation and
contact the Sales Department, the nearest branch company, branch office, sales office,
or any agent of Japan Radio Co., Ltd. immediately.
1) Repair within the warranty period
If any failure occurs on the product during the normal operation in accordance
with the instruction manual, the dealer or JRC will carry out the repair free of
charge. In case the trouble was caused by user's misuse, faulty operation,
negligence or force ma-jeure such as natural disaster and fire, the repair shall
be charged.
2) Repair after the warranty period
The service after the warranty period is Not Free. It is charged.
3) Let us know the Helpful information for service engineer
a) Product name, model, manufacturing date and serial number
b) Trouble conditions (as detailed as possible. Refer to "S-VDR Failure Check
List" in the next page)
c) Name of shipping company/organization, address and telephone number
For further details of after-sales service, contact the JRC Offices in the list at the end
of this manual.

4. After-sales service

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