Canon LBP6670dn Series Service Manual page 86

2
Technology > Embedded RDS > Error code and strings
No. Code Error strings
19 8xxx 2004 Server response Communication with UGW has
error been successful, but an error of
([Hexadecimal]) some sort has prevented UGW
[Error detailed in from responding.
the UGW] *1
20 8xxx 200A Server • TCP/IP communication fault
connection error • The IP address of device is not
set.
21 8xxx 200B Server address Server address name resolution
resolution error has failed.
22 8xxx 2014 Proxy Could not connect to proxy server
connection error due to improper address.
23 8xxx 2015 Proxy address Could not connect to proxy server
resolution error due to name resolution error of
proxy address.
24 8xxx 201E Proxy Proxy authentication is failed.
authentication
error
25 8xxx 2028 Server certificate • No route certificate installed in
error device.
• Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
26 8xxx 2029 Server certificate The server certificate verification
verify error error occurred.
27 8xxx 2046 Server certificate • The route certificate registered
expired with the device has expired.
• Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
• The device time and date is
outside of the certificated period
2 Technology > Embedded RDS > Error code and strings
Cause Remedy
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Check proxy server address
and re-enter as needed.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per
the initial procedures described
in the troubleshooting.
Check the user name and
password required in order to
login to the proxy, and re-enter
as needed.
Install the latest device system
software. (Upgrade)
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Check that the device time and
date are correctly set.
If the device time and date are
correct, upgrade to the latest
system software.
No. Code Error strings
28 8xxx 2047 Server response Due to network congestion, etc.,
time out the response from UGW does not
come within the specified time.
(HTTPS level time out)
29 8xxx 2048 Service not There is a mistake in the UGW
found URL, and UGW cannot be
accessed. (Path is wrong)
30 8xxx 2052 URL error The data which is not URL is
inputted into URL field.
31 8xxx 2058 Unknown error SOAP Client fails to obtain SOAP
Response.
Possibility of a problem in the
server or of a temporary problem
in the network load.
32 8xxx 2063 SOAP Fault SOAP communication error has
occurred.
33 xxxx xxxx Device internal An internal error, such as memory
error unavailable, etc., has occurred
during a device internal error
phase.
34 xxxx xxxx SUSPEND: Internal error occurred at the
Initialize Failure! initiating E-RDS.
*1 [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
Cause Remedy
If this error occurs when the
communication test is being
run, try again after a period of
time.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
Perform and complete a
communication test (COM-
TEST).
Check that the value of port
number of UGW (RGW-PORT)
is 443.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
Turn the device OFF/ ON.
2-70
T-2-22
2-70