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5
Trouble Shooting > Updater > Overview > Error Codes
Error Code (hex number)
The first
The second
The 3rd - 4th
The 5th digit
digit Error
digit
digits Method
Category
field
Operator
category
code
6
7
* Not displayed on a device UI
5
Trouble Shooting > Updater > Overview > Error Codes
Description
The 6 - 8th digits
Description
code
3
0
4
Failed to receive the data
3
0
5
An error about reserving the file data for receipt
3
0
6
Failed to close the data stream
3
0
7
Failed to close the file data for receipt
3
0
8
Invalid hash code of the download file
3
0
9
The prosy authorization method is not applicable
Socket communication
1
0
1
Failed to connect the eRDS
1
0
2
No response from eRDS
1
0
3
No notice of start from the eRDS
1
0
4
Error of socket reading
1
0
5
Socket communication time-out
Other internal codes
0
0
2
One of installation, start or authorization failed
(When installation or authorization failed, it is regarded as an
error) *
0
3
x
An internal error in processing the installation
1
x
x
An error by using invalid API
2
x
x
An internal error in SMS
3
0
1
No existence of delivery ID
3
0
2
Invalid delivery ID
3
0
3
The updated firmware information is not identical with the
firmware information after activation of the Updater
3
0
4
The process of firmware download is incomplete
3
0
5
The update process is incomplete
3
0
6
The installment process is incomplete
4
0
1
Failed to retrieve delivery information
5
0
1
Failed to execute the delivery process
5
0
2
The scheduled delivery was not executed within the defined
period of time
Remedy
CDS
delivery
server
Check the network environment of the
device and start the operation again
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-
-
Check the network environment of the
device and start the operation again
Check the proxy authentication method
used, and start the operation again
after changing the settings to use the
corresponding proxy anthentication
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-
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-
-
-
-
-
-
-
-
-
-
-
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-
Scheduled deliveries not executed
within the defined period of time are
abandoned, so register a scheduled
delivery again.
When setting the date and time of the
scheduled delivery, be sure to designate
a time when the device is ON
5-47
Cause of error
UP
CDS file
Network
DATER
server
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T-5-24
5-47
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Troubleshooting
