Service Cautions; E-Rds Setup; Confirmation And Preparation In Advance - Canon LBP6670dn Series Service Manual

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Technology > Embedded RDS > E-RDS Setup > Confirmation and preparation in advance

Service cautions

1) After performing the following service actions, it is necessary to perform initializing E-RDS
settings (CLEAR), E-RDS settings (E-RDS SWITCH : ON) and communication test (COM-
TEST).
Failure to do so will result that the counter transmitting value to the UGW may become
unusual.
• RAM clear of MNCON
Also, after replacing the main controller board, all settings must be reprogrammed.
2) The following settings in service mode must not be change unless there are specific
instructions to do so. Changing these values will cause error in communication with UGW.
• Set port number of UGW
[SERVICE MODE] > [NETWORK GR.] > [E-RDS] > [RGW-PORT]
Default : 443
• URL setting of UGW
[SERVICE MODE] > [NETWORK GR.] > [E-RDS] > [RGW-ADDRESS]
Default : https://a01.ugwdevice.net/ugw/agentif010
3) Conducting a communication test from service mode allows the service technician to
see the communication log and judge the status of communication with the host. If the
communication result is "NG", it appears in the latest communication log.
As for models supporting communication tests in the user mode, the user can conduct a
communication test and seen the communication test result. If the communication result is
"NG", an error code (a hexadecimal number, 8 digits) appears in the communication log of
LUI.
• During a communication test in user mode, do not take any actions such as pressing
a key. Actions are not accepted until the communication test is completed (actions are
ignored).
• When a communication test is being conducted from service mode or user mode,
do not conduct a communication test from the other. These operations are not
guaranteed.
4) If the e-Maintenance/imageWARE Remote contract of the device is invalid, be sure to turn
OFF the E-RDS setting (E-RDS SWITCH).
2 Technology > Embedded RDS > E-RDS Setup > Confirmation and preparation in advance

E-RDS Setup

■ Confirmation and preparation in advance

To monitor a device with e-Maintenance/ imageWARE Remote, the following settings are
required.
(1) Advance confirmation
Confirm with the UGW administrator that the device to be monitored with e-Maintenance/
imageWARE Remote is registered in the UGW.
(2) Advance preparations
Interview the user's system administrator in advance to find out the following information
about the network.
Information item 1
IP address settings
• Automatic setting : DHCP, RARP, BOOTP (ON/ OFF selection)
• Manual setting : IP address, subnet mask and gateway address to be set
Information item 2
Is there a DNS server in use?
If there is a DNS server in use, find out the following.
• Primary DNS server address
• Secondary DNS server address
Information item 3
Is there a proxy server?
If there is a proxy server in use, find out the following.
• Proxy server address
• Port No. for proxy server
Information item 4
Is proxy server authentication required?
If proxy server authentication is required, find out the following.
• User name and password required for proxy authentication
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