Skyjack SJIII 3220 Operating & Maintenance Manual page 6

SKYJACK, Inc. warrants each new work platform to be
free of defective parts and workmanship. During the
first full year, labor and replacement parts will be
provided by the local authorized Skyjack dealer
without charge. For the following 48 months,
structural components found to be defective will be
replaced or repaired at no charge.
A warranty registration card is supplied with each work
platform. The warranty is only effective when the
warranty card has ben completed and returned to
Skyjack within 15 days from the time of billing. When
work platforms are put into stock, the warranty period
does not start until the work platform has been shipped
to the dealers customer. If a unit is put into service and
no warranty card has been mailed to Skyjack, Inc., the
warranty period will commence 15 days from the date
the dealer was invoiced for the work platform.
All warranty claims are subject to approval by Skyjack's
Service Department. Skyjack, Inc. reserves the right to
limit or adjust claims with regard to defective parts, labor
or travel time based on usual and customery guidelines.
Parts purchased from sources other than Skyjack will
not be covered under this warranty. Misuse or improper
operation, lack of normal maintenenace and inspections
as outlined in this Operating/Maintenance and Parts
Manual, alterations to original design and/or components
or accidents will void all warranty. Batteries are not
covered by this warranty.
The above mentioned warranty statement is exclusive
and no other warranty whether written, oral or implied
shall apply. Skyjack excludes any implied warranty of
merchantability and fitness and acceptd no liability for
consequential damages or for other negligence.
WARRANTY PROCEDURES
The selling distributor or authorized dealer shall be
responsible for the complete handling of customer claims
under this warranty. Here's what to do:
1. When a customer files a claim under this warranty,
contact Skyjack's Service Department to verify
warranty coverage. NOTE:
number of the work platform is required to verify the
claim.
2. When Skyjack's Service Department verifies warranty
coverage, they will alo issue an RA (Return
Authorization) number for the return of any defective
component(s). All items over $25.00 in value must
be returned to Skyjack, Inc.
Page iv
WARRANTY STATEMENT
The complete serial
Complete Revision 99-05-01
3. Fill out a Warranty Claim Form from dealer's supply
of claim forms. Then notify Skyjack's Service
Department of the warranty claim number on the form
used.
4. The distributor/dealer should then file a warranty claim
with Skyjack, Inc. describing the nature of the defect,
probable cause, work performed, travel hours, and
labor hours listed separately. Warranty labor will be
paid at a rate of $42.00 per hour. The travel allowance
will be paid at the same hourly rate within the dealers
specified territory, limited to a maximum of four (4)
hours. If a part has serviceable components, PLEASE
replace the bad component. For instance, if you have
a bad switch on a controller, please replace the switch.
Hydraulic cylinders should be repacked, unless they
are damaged beyond repair. Engine failures should
be directed to your local engine distributor and
covered by the manufacturers warranty. Skyjack will
accommodate you and your labor. Labor rates and
travel allowances are subject to change without notice.
5. Warranty claims must be received by Skyjack within
15 working days from the date of the repair. Warranty
claims received with insufficient information will be
returned for correction or completion.
6. Materials returned for warranty inspection must have
the following procedures:
A. Carefully packaged to prevent additional damage
during shipping.
B. Drained of all contents and all open ports capped
or plugged.
C. Shipped in a container tagged or marked with the
RA number.
D. Shipped PREPAID. Any item(s) returned for
warranty by any other means may be refused and
returned unless prior approval from Skyjack is
obtained.
E. Items shipped to the dealer will be sent freight
prepaid and added to the invoice.
Failure to comply with the above procedures may delay
approval and processing of the warranty claim and could
result in the denial of a warranty claim. Skyjack's dealer's
accounts must be kept current in order to approve and
issue warranty credits. Skyjack reserves the right to
withhold issuance of warranty credits to a dealer if their
account is not in good standing. This is subject to change
without prior notice.
SJIII Series - The CONVENTIONALS