Contact Information - biodex 950-401 Application/Operation Manual

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Operation manual (67 pages)

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Table of Contents

5. Sometimes service personnel must consult with engineering and it may take time to

get back to you. Be sure to let the service representative know your schedule so

that we can call at a convenient time.

6. The return call may be from a person other than the one to whom you first reported

the problem.

7. After analyzing the problem, we will decide if the unit can be repaired on site, or

replacement parts will be sent.

8. If the unit must be returned, Biodex will provide a return materials authorization

number (R.M.A. #.) Pack the unit in the carton that it was originally shipped in. It is

the customer's responsibility for any damage that occurs during shipping.

9. Non-warranty/non-service contract charges for repair are as follows:

a. Materials

b. Time

c. Travel Zone