Biodex Warranty - biodex 950-401 Application/Operation Manual

Biodex Warranty

1. Product Warranty
A. This equipment and its accessories are warranted by BIODEX MEDICAL SYSTEMS, INC.
against defects in materials for a period of two years and workmanship for a period of
one year from the date of shipment from BIODEX MEDICAL SYSTEMS, INC. During the
warranty period, BIODEX MEDICAL SYSTEMS, INC. will in its sole discretion, repair, send
replacement parts, or replace the equipment found to have such defects at no charge to
the customer.
EXCEPT AS STATED ABOVE, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY OR FITNESS FOR
USE. BIODEX DOES NOT ASSUME LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, OR
INDIRECT DAMAGES INCLUDING LOSS OF USE, SALES, PROFITS, OR BUSINESS
INTERRUPTION.
B. This warranty does not apply if the product, as determined by BIODEX MEDICAL
SYSTEMS, INC., is defective due to abuse, misuse, modification, or service performed by
other than a BIODEX MEDICAL SYSTEMS, INC. authorized repair representative. Misuse
and abuse include, but are not limited to, subjecting limits, and allowing the equipment
to become contaminated by fluid materials.
C. In order to obtain warranty repair service and to expedite repair process, please contact
BIODEX MEDICAL SYSTEMS, INC. Support Services Dept. at 800-224-6339, and select
product support as prompted.
Warranty is non-transferable.
Non-Warranty Service
A. Repairs and/or replacements not covered by this warranty may be performed by
BIODEX MEDICAL SYSTEMS, INC. authorized service representatives.
Service Procedure
A. If you think you have a service problem, take the following action:
1. Check to see that the problem occurs more than once.
2. Refer to the instruction manual and operations procedure.
B. If you still think you have a service problem:
1. Call BIODEX MEDICAL SYSTEMS, INC., Service Department at (800) 224-6339 and
select product service as prompted.
2. Keep yourself and the phone next to the equipment.
3. Service will ask for a brief description of the problem. We will ask specific questions
about the malfunction that occurred. This diagnostic process may take a few
minutes; therefore, call us when you can set aside an uninterrupted block of time.
4. After taking the information, we will advise on the action we will take.
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Biodex Medical Systems, Inc. © 2017