Troubleshooting; You Cannot Print (Because The Printer Does Not Work) - Epson Stylus Pro 9860 User Manual

Epson Stylus Pro 9860

Troubleshooting

You cannot print (because the printer does not work)

Cause
The printer does not turn on.
The printer is not correctly
connected to the computer.
The printing is not available under
the network environment.
The printer has an error.
User's Guide
Problem Solver
What to do
Is the power cord plugged into the electrical outlet or the printer?
Make sure the power cord is securely plugged into the printer.
Is there any problem with the electrical outlet?
Make sure your outlet works by trying to connect the power cord of another electric
product.
Is the cable plugged properly?
Make sure the printer's interface cable is securely plugged into the correct terminal of the
computer. Also, make sure the cable is not broken nor bent. If you have a spare cable, try
with the spare cable.
Does the interface cable specification match the specifications for the computer?
Make sure the interface cable specifications match the specifications for the printer and
computer.
See "Interface" on page 94
Is the interface cable directly connected to the computer?
Make sure the interface cable is directly connected to the computer without passing
through any device, such as a printer switching device, or extension cable.
When using a USB hub, is it being used correctly?
In the USB specification, daisy-chains of up to five USB hubs are possible. However, we
recommend that you connect the printer to the first hub connected directly to the
computer. Also, some hubs may cause unstable operation. If problems occur, connect the
printer directly to the USB port of the computer.
Is the USB hub recognized correctly? (Windows)
Make sure the USB hub is recognized correctly in the computer. If the USB hub is
recognized correctly, unplug all of the USB hubs from the computer's USB port, and then
connect the printer's USB connector directly to the computer's USB port. Ask the USB hub
manufacturer about USB hub operation.
Are the network settings correct?
Ask your network administrator for the network settings.
Connect the printer directly to the computer using a USB cable, and then try to print.
If you can print through USB, there are some problems on the network environment. Ask
your system administrator, or refer to the manual for your network system. If you cannot
print, see the appropriate section in this manual.
Confirm if errors have occurred in the printer by checking the lights and messages
on the printer's control panel.
See "Lights" on page 9
See "Error Messages on the LCD Panel" on page 73
80