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10/2011
1010578-00
2. Where to call to place a Warranty Claim:
JK-Products, Inc. is supported nationwide by an extensive dealer/distributor
network through whom the majority of our units are sold. These deal-
ers/distributors are required by contract to stock sufficient parts to meet the
various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must locate
the name and phone number of the dealer/distributor through whom you pur-
chased your unit. Normally this information can be easily located either on
your paid invoice or other proof of purchase documentation that you received
when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and
date unit was purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then supply
you with the part(s) and proper instructions to return your unit to working or-
der.
Each dealer/distributor has their own internal procedure for handling Warranty
Claims and credits.
NOTE:
JK-Products, Inc., the manufacturer, does not involve itself in
the direct handling of a Warranty Claim except where miti-
gating circumstances apply and where required by law.
NOTE:
If part returned to Global Service USA proves to be opera-
tional and not defective, or if product code numbers on part
do not correspond with individual unit date on file with Global
Service USA, then a 30% restocking fee will be charged in
addition to the retail purchase price of part.
9.2.2
Labor Warranty Claim/Credit Procedures
Global Service USA furnishes labor without charge for a period of 90 days
from date of purchase. All labor and related charges must be authorized by
Global Service USA prior to start of repairs, and must coincide with Global
Service USA established rates and time allotment policy.
Please contact our Service Department for authorization and billing proce-
dures.
9.3
Limited Lifetime Warranty
Global Service USA warrants specific individual components of the appliance
against defects in materials and workmanship for the life of the product. Cov-
erage is limited to units purchased after November 1, 1994.
This warranty is restricted to the following components only:
Steel Back Panels
Structural Steel Frame Components
Exterior Steel Body.
JK-Products, Inc. – Limited Warranty
Operating instructions – 63
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