Error Messages - Canon ScanFront 400 Instructions Manual

2.

Error Messages

If any of the following error messages appears, solve the problem as described in the corresponding solution.
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
Please set SMTP server
address.
This is restricted item.
Same Username exists. Please
change Username, and try
again.
Paper JAM occurred. Remove
the paper.
Cause The settings of the registered FTP server are incorrect.
Solution
Check the settings of the FTP server.
Cause
The computer that is being used as the FTP server is not running.
Solution Check the computer that is being used as the FTP server.
Cause The mail server settings have not been registered, or have been deleted.
Contact the administrator of the ScanFront, and check the settings of
Solution
"E-mail Server". (See p. 138.)
The administrator has set send restrictions for the selected e-mail
Cause
address. (See p. 116.)
Solution Contact the administrator of the ScanFront.
A user that has the same name as the user name to be registered is
Cause
already registered.
Solution
Check the user name prior to registration.
Cause The rollers are dirty or worn out.
(1) Verify that the rollers are installed properly, and clean them if
necessary. (See p. 175.)
(2) Proper scanning may not be possible if the document pages stick
Solution together due to static electricity. Fan the document before placing it.
(3) If paper jams errors occur repeatedly, set [Document type] to [Extra-
thin paper] in the Detailed Settings screen. In addition, limit the number
of documents placed on the scanner to about 10 sheets.
191
Chapter 9 Troubleshooting
(See p. 80.)
(See p. 54.)