Page 1 INSTRUCTIONS Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
Page 2 ® Note: This equipment has been tested and found to comply As an ENERGY STAR Partner, Canon with the limits for a Class B digital device, pursuant to Part 15 Electronics Inc. has determined that this ®...
Page 3 Canon U.S.A. Inc. European Union (and EEA) only One Canon Park, Melville, NY 11747, U.S.A. This symbol indicates that this product is not to be Tel. No. (800)652-2666 disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your RADIO INTERFERENCE REGULATIONS (For 120 V national law.
Page 4 • Canon and the Canon logo are registered trademarks of This is not an exhaustive list. Canon Inc. in the United States and may also be trademarks Canon is not responsible for how this scanner is used by an or registered trademarks in other countries. individual.
Page 5 For details on the license conditions for each open source software, refer to the OpenSource.txt file stored in the LICENSE folder on the software setup disc. Copyright 2016 by CANON ELECTRONICS INC. All rights reserved. No part of this publication may be reproduced or transmitted...
Page 6: Introduction
The ScanFront 400 is a network scanner that you can use without connecting to a computer. You can transfer the data of an image scanned with the ScanFront 400 to a shared folder on a server PC or client PC on the network or to an FTP server, send it to a printer for printing, or deliver it to a remote location via e-mail or Internet fax service.
Page 7: Manuals For The Scanner
❏ Symbols Used in This Manual The following manuals are provided with the Canon The following symbols are used in this manual to explain ScanFront 400. Be sure to read these manuals thoroughly procedures, restrictions, handling precautions, and before using the scanner.
Page 8: How This Manual Is Organized
❏ How This Manual is Organized Chapter 8 Maintenance This chapter describes how to clean the scanner and This manual consists of the following chapters. replace the consumable parts such as rollers. Chapter 1 Before Use Chapter 9 Troubleshooting This chapter provides an overview of the ScanFront. This chapter describes how to respond when problems occur or warning messages appear.
Page 9: Table Of Contents
Introduction.............. 6 Administrator Settings ........... 31 About ScanFront 400..........6 4. Configuring Administrator Settings....34 About the ScanFront 400 Web Application Mode..6 Logging In to the Administrator Settings....34 Manuals for the Scanner ......... 7 Network Setting ............. 35 Symbols Used in This Manual .........
Page 10 Chapter 4 Operating Procedures Scan Settings ............86 File Formats............95 1. Flow of Scanner Operations......56 Security Settings for PDF Files......97 2. Turning the Power ON and OFF ....... 57 Send Settings ............98 Turning the Power ON........... 57 Batch separation using patch code sheets..
Page 11 Language/Timezone..........133 Chapter 6 User Settings Date/time settings..........133 1. User Settings........... 156 Auto Logout ............134 2. User Administration......... 157 SNMP Settings ............ 134 3. Address Book Settings........159 6. Server Settings ..........137 Registering New Addresses ........ 160 E-mail Server............
Page 12 Changing IP Addresses or Device Names ..170 External Dimensions..........202 Checking Detailed Information on the ScanFront 170 2. Index ............... 203 Displaying the Web Menu........171 Batch Processing..........171 Importing/Exporting Administration Data ..... 172 Chapter 8 Maintenance 1. Routine Cleaning..........174 Cleaning the Scanner Unit........
Page 13 Installation Location ..........14 Power ..............15 Moving the Scanner ..........15 Handling ..............15 Disposal ..............17 2. Features of the ScanFront 400 ......18 ScanFront 400............18 3. Names and Functions of Parts ......21 Front and Document Feed and Eject Trays ...21 Rear ............... 22 4.
Page 14: Important Safety Instructions
Chapter 1 Before Use Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. ❏ Installation Location ● Avoid warm or humid locations, such as in the vicinity of a water faucet, water heater, or The performance of this scanner is affected by the humidifier, and avoid locations where the fumes environment in which it is installed.
Page 15: Power
Chapter 1 Before Use ❏ Power ● If you have any questions regarding the power supply, contact your local authorized Canon dealer ● Connect only to a power outlet of the rated voltage or service representative for further information. and power supply frequency (either 120 V, 60 Hz or 220-240 V, 50/60 Hz, depending on your ❏...
Page 16 When connecting Then, contact your local authorized Canon dealer the power cord, make sure that the power plug is or service representative to have the unit serviced.
Page 17: Disposal
Then, contact your local authorized Canon dealer extended period of time, such as during or service representative to have the unit serviced.
Page 18: Features Of The Scanfront 400
Chapter 1 Before Use Features of the ScanFront 400 The main features of the ScanFront 400 are described below. ❏ ScanFront 400 ● Fast Document Feeding The scanner can scan a maximum of 45 A4 documents ● Compact Network Document Scanner per minute.
Page 19 Chapter 1 Before Use ● Job Buttons ● Double Feed Detection by Length Pre-registering destinations and scan conditions as jobs When the scanner detects a double feed by comparing enables you to scan by selecting a job button. the lengths of documents, it stops feeding. ●...
Page 20 Chapter 1 Before Use ● Dropout and Color Enhancement Functions The scanner is equipped with a dropout function that allows you to specify one color (red, blue, or green) to omit, and a function to enhance a specified color when scanning.
Page 21: Names And Functions Of Parts
Chapter 1 Before Use Names and Functions of Parts The names and functions of the parts of the ScanFront are shown below. ❏ Front and Document Feed and Eject Trays b Document Eject Tray Open this tray when using the ScanFront. c Panel Unit Open this when there is a paper jam or to perform maintenance.
Page 22: Rear
Chapter 1 Before Use ❏ Rear j Document Eject Stopper This prevents the ejected documents from falling out of the document eject tray and aligns their leading edges. It can be moved to match the length of the document. The angle of the document eject stopper on the document eject tray will change depending on the volume of documents ejected.
Page 23: Network Environment
Chapter 1 Before Use Network Environment The network environment required to use the ScanFront is described below. To obtain details on your network environment, contact your network administrator. ❏ Network Environment ● SMTP (E-mail) Server The scanner supports an SMTP server, so you can send ●...
Page 24: Directory Service Support
Chapter 1 Before Use ❏ Directory Service Support ● Active Directory Active Directory is a directory service adopted by Windows 2000, and information registered to Active Directory can be used on other computers. The ScanFront allows user information registered to the domain server registered as the authentication server to be used for authentication to log in to the ScanFront.
Page 25: Chapter 2 Scanfront Setup
Chapter 2 ScanFront Setup 1. Before Setting Up the Scanner ......26 Installation Location ..........26 Connecting the AC Adapter ........27 Connecting the Network Cable ......28 2. Turning the Power ON and OFF......29 Turning the Power ON ...........29 Turning the Power OFF.......... 30 3.
Page 26: Before Setting Up The Scanner
Chapter 2 ScanFront Setup Before Setting Up the Scanner Before setting up the scanner, you need to move it to the installation site, and connect the AC adaptor and network cable. ❏ Installation Location ● Avoid warm or humid locations, such as in the vicinity of a water faucet, water heater, or The performance of this scanner is affected by the humidifier, and avoid locations where the fumes...
Page 27: Connecting The Ac Adapter
Chapter 2 ScanFront Setup ❏ Connecting the AC Adapter Follow the procedure shown below to connect the AC adapter. CAUTION Make sure to use only the AC adapter and power cord included with the scanner. The shape of the power plug varies by country and region.
Page 28: Connecting The Network Cable
Chapter 2 ScanFront Setup ❏ Connecting the Network Cable Insert the network cable connector (RJ-45) into the LAN port.
Page 29: Turning The Power On And Off
Chapter 2 ScanFront Setup Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON • When the power indicator is flashing but nothing appears on the touch panel, the Low Power mode has activated to Press the power button to turn the scanner ON.
Page 30: Turning The Power Off
Chapter 2 ScanFront Setup ❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. •...
Page 31: Configuring The Scanner Settings
Chapter 2 ScanFront Setup Configuring the Scanner Settings ScanFront setup is performed from the Administrator Settings of the Home screen. Configure network settings and other settings for using the ScanFront. ❏ Administrator Settings The following items are available for administrator settings. For details, see “Configuring Administrator Settings”...
Page 32 Chapter 2 ScanFront Setup Setting Item Description Administrator Settings User Settings Set the language displayed on the touch panel and Language/Timezone (See p. 131) the geographic region where it will be used. Date/time settings Set date/time for the ScanFront scanner. (See p.
Page 33 Chapter 2 ScanFront Setup Setting Item Description Administrator Settings User Settings System Settings Configure the settings for managing the scanner. Backup All Settings / Back up or restore the scanner settings. (See p. 144) Restore All Settings Display the version information, and update the Version Info (See p.
Page 34: Configuring Administrator Settings
Chapter 2 ScanFront Setup Configuring Administrator Settings Enter the administrator password and log in to configure administrator settings. ❏ Logging In to the Administrator Settings Press [OK] to display the [Administrator setting] screen. Follow the procedure below to configure the [Device No administrator password is set by default.
Page 35: Network Setting
Chapter 2 ScanFront Setup ❏ Network Setting Select the setting item to configure. Configure the device name and IP address used for connecting the ScanFront to a network with [Network Setting] of the Device Configuration screen. IMPORTANT • Configure network settings while the network cable is connected to the scanner.
Page 36: Administrator Password
Chapter 2 ScanFront Setup ❏ Administrator Password • If the DHCP server is enabled and the DNS server information is not obtained properly, clear the [Automatic retrieval of DNS Configure the administrator password used for restricting server] check box and then enter the address of the each login to the Administrator Settings with [Administrator server.
Page 37: Backup/Restore Setting Information
Chapter 2 ScanFront Setup ❏ Backup/Restore Setting Information IMPORTANT Back up or restore setting information using a shared • Set [Allow remote operation] (see p. 152) to [ON] before folder on the network at the following times. performing restoration. If this is not set to [ON] before restoration, information for certain settings, including the When adding another ScanFront language, time zone, and SNMP, will not be applied.
Page 38: Select Login Type
Chapter 2 ScanFront Setup ❏ Select Login Type ❏ Roller Counter Reset Configure the screen that appears when users log in with Reset the counter after replacing the feed roller when the [Login type setting] of the System administration screen. scanner no longer feeds properly.
Page 39: Format Scanfront
Chapter 2 ScanFront Setup ❏ Format ScanFront ❏ Network Test Initialize the ScanFront clears all the settings registered to Confirm whether communication is enabled between the the ScanFront. ScanFront and other devices on the network. Enter the IP address of a device and press the [Connection test] button to ping the specified IP address and confirm whether communication with the device is enabled.
Page 40: Chapter 3 Handling
Chapter 3 Handling 1. Documents............41 Plain Paper.............41 Business Card............42 Card (plastic)............42 Passport ..............42 2. Preparing the Scanner........43 Preparing the Document Feed Tray and Eject Tray ................43 Changing the Feed Method........44 USB Port ..............44 3. Placing Documents..........46 Placing a Document ..........46 Placing a Folded Document ........47 Placing a Long Document ........48 Placing a Card............48...
Page 41: Documents
Chapter 3 Handling Documents The ScanFront can scan documents in a range of sizes from business cards to A4/LTR. It is possible to feed documents of the following sizes and thicknesses depending on the feeding method used. ❏ Plain Paper •...
Page 42: Business Card
Chapter 3 Handling ❏ Business Card CAUTION Size • When scanning cards, place them to be fed horizontally. If you Width: 1.97" (50 mm) and above place cards to be fed vertically, they may not be ejected Length: 3.35" (85 mm) and above properly, and cards that get jammed may be damaged when you remove them.
Page 43: Preparing The Scanner
Chapter 3 Handling Preparing the Scanner When placing a document in the scanner, pull out the tray extension based on the size of the document and raise the document eject stopper if necessary. After placing the document, change the feed method (i.e., set [Non Separation Feeding Mode] to [ON] or [OFF]) in the ScanFront's Detailed Settings screen according to the type of document placed.
Page 44: Changing The Feed Method
Chapter 3 Handling ❏ Changing the Feed Method ❏ USB Port Set [Non Separation Feeding Mode] to [ON] or [OFF] in You can insert a USB memory device into the USB port to the Detailed Settings screen according to the feed method store image files.
Page 45 Chapter 3 Handling • Use USB memory that is not write-protected. If the USB memory is write-protected, data cannot be written to the USB memory. • This scanner does not support USB memory equipped with password security, data encryption, or functions other than data storage.
Page 46: Placing Documents
Chapter 3 Handling Placing Documents When placing documents into the scanner, place them face down into the tray with the top edge of the document at the bottom of tray. ❏ Placing a Document Fan the document. Follow the procedure below to place a document. Adjust the document guides to be wider than the width of the document.
Page 47: Placing A Folded Document
Chapter 3 Handling Adjust the document guides to fit the width of the Sizes Larger than A4/LTR: document. Less than 40 sheets (22 lb bond (80g/m )). Make sure stacks do not exceed 10 mm in height (including curls). ❏ Placing a Folded Document Folio Scan enables you to scan documents that are larger than A4/LTR and therefore do not fit in the feeder.
Page 48: Placing A Long Document
Chapter 3 Handling ❏ Placing a Card • For Folio scanning, set [Non Separation Feeding Mode] to [ON]. Place documents one at a time. When you want to scan a card, follow the procedure below • Adjust the document guides to fit the width of the document. to place the card.
Page 49: Placing A Carrier Sheet
Chapter 3 Handling ❏ Placing a Carrier Sheet CAUTION When scanning a document that requires extra protection • Place the cards one at a time. from damage, insert the document into an optional carrier • When scanning cards, place them to be fed horizontally. If you place cards to be fed vertically, they may not be ejected sheet before placing it in the scanner.
Page 50: Placing A Carrier Sheet For Passports
Chapter 3 Handling ❏ Placing a Carrier Sheet for Passports When scanning a passport, insert the passport into an optional carrier sheet for passports before placing it in the scanner. Set [Document type] to [Carrier sheet (passport type)] in the Detailed Settings screen. (See p.
Page 51 Chapter 3 Handling IMPORTANT • Depending on the condition of the carrier sheet or passport, the scanned image may be cut off and the scanner's correction functions may not operate properly. In such cases, specify a larger paper size (e.g., A4) in the [Page Size] setting. (See p.
Page 52: Clearing A Paper Jam Or Double Feed Error
Chapter 3 Handling Clearing a Paper Jam or Double Feed Error When a paper jam or double feed error is detected, feeding and scanning stops. Check the displayed message. Hint If a paper jam or double feed error is detected at the first •...
Page 53 Chapter 3 Handling Remove the scanned documents from the document eject tray, and any documents remaining in the document feed tray. Pull the lock lever toward you and then fully open the panel unit. Lock lever Hint • If you want to continue scanning, clear the document first before touching the screen.
Page 54 Chapter 3 Handling Close the panel unit and then place the document again. Press [Continue] to resume scanning. IMPORTANT • If paper jams or double feed errors occur, set [Document type] to [Extra-thin paper] in the Detailed Settings screen. In addition, limit the number of documents placed on the scanner to about 10 sheets.
Page 55 Chapter 4 Operating Procedures 1. Flow of Scanner Operations......56 Registering a New Address ........78 Modifying an Address ..........83 2. Turning the Power ON and OFF ....... 57 Copying an Address ..........84 Turning the Power ON........... 57 8.
Page 56: Chapter 4 Operating Procedures
Chapter 4 Operating Procedures Flow of Scanner Operations The procedure and screen transitions for the process from turning the scanner ON, to sending an image file are as follows. For descriptions of the various settings, refer to the appropriate reference pages. Turn the power ON (See p.
Page 57: Turning The Power On And Off
Chapter 4 Operating Procedures Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON • When the power indicator is lit but nothing appears on the touch panel, Display Off has activated to turn the panel display Press the power button to turn the scanner ON.
Page 58: Turning The Power Off
Chapter 4 Operating Procedures ❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. •...
Page 59: Login Screen
Chapter 4 Operating Procedures Login Screen The login screen appears at the startup when the scanner is turned ON. ❏ Login Screen Types Key in Type Login Screen There are two types of login screen: a list type login screen for selecting from a list of registered users, and a key in type login screen for entering a user name and password.
Page 60: When Using Server Authentication
Chapter 4 Operating Procedures ❏ When Using Server Authentication ❏ List Type Login The login screen when you use server authentication is a Use the procedure below to log in to the list type login key in type, and a list box is displayed for selecting Device screen.
Page 61: Key In Type Login
Chapter 4 Operating Procedures ❏ Key in Type Login Enter a password and then press [OK]. In the key in type login screen, enter your user name and password to log in. Press the [User name] ([Password]) entry box. IMPORTANT Passwords are case-sensitive.
Page 62 Chapter 4 Operating Procedures Enter your user name (password) and then press Press [Login] to log in to the scanner. [OK]. The Home screen (or Job Button screen) appears. IMPORTANT • User names and passwords are case-sensitive. Make sure to enter the user and password registered during device authentication correctly.
Page 63: Screen Displayed After Login
Chapter 4 Operating Procedures Screen Displayed after Login You can set the screen (Home screen or Job Button screen) that is displayed after a user logs in. (See p. 109 and p. 157.) ❏ Home Screen IMPORTANT If a user whose use of the Home screen is restricted logs in, the Home screen is not available.
Page 64: Job Button Screen
Chapter 4 Operating Procedures ❏ Job Button Screen • Register and edit job buttons in the Administrator Settings screen or the User Settings screen. This screen enables you to select a job button to scan using • If you are unable to edit a job button, the editing of job buttons the conditions registered to the job button, and then send has been restricted by the ScanFront administrator.
Page 65: User Settings Screen
Chapter 4 Operating Procedures User Settings Screen The User Settings screen enables you to edit the User Settings of the currently logged in user, perform registration or editing for the address book and job buttons, and edit passwords. For details, see “User Settings”...
Page 66: Address Book Settings
Chapter 4 Operating Procedures ❏ Address Book Settings ❏ Change Password Perform registration for and manage address books. (See You can register a new user password or change a user “Address Book Settings” on p. 159.) password registered. ❏ Job Button Settings Hint The old password does not need to be entered in order to Register and manage job buttons.
Page 67: Show Operation History
Chapter 4 Operating Procedures ❏ Show Operation History This allows logged-in users to refer to their operation history.
Page 68: Scanning Procedures
Chapter 4 Operating Procedures Scanning Procedures You can perform scanning from the Home screen or the Job Button screen. (See “Screen Displayed after Login” on p. 63.) ❏ Scanning From the Home Screen If you press the destination (E-mail, FTP, Fax or Shared folder) selection button in [Address type], the address selection screen opens to specify an address to send an image file.
Page 69: Scanning From The Job Button Screen
Chapter 4 Operating Procedures ❏ Address Selection Screen If you select an address and then press [Next], the Scan / Send Settings screen appears. Set the scanning conditions From the address selection screen, you can select the and then start scanning. address to send an image file and register addresses.
Page 70 Chapter 4 Operating Procedures h [My E-mail address] Hint Displays the email address of the currently logged in • The following icons are used to indicate the types of address. user when the user’s email address is registered and : E-mail : Shared folder : Fax “Send to my mailbox”...
Page 71: Usb Memory Screen
Chapter 4 Operating Procedures ❏ USB Memory Screen The USB Memory screen enables you to specify the folder in the USB memory to save the image file. When you press [Direct FAX], the fax number entry box appears. When you press the entry box, the numeric keypad a Path appears.
Page 72: Print Settings Screen
Chapter 4 Operating Procedures ❏ Print Settings Screen d [Downward] button Enables you to move to a lower level folder in the USB The print settings screen enables you to specify the printer memory. on which to use FTP printing. e [Edit] button Enables you to register new folders and edit folders.
Page 73: Scanning
Chapter 4 Operating Procedures IMPORTANT Print settings vary depending on the printer. Print settings cannot be configured on the ScanFront. ❏ Scanning This section describes the procedure for scanning. If you want to save the image file to USB memory, specify the folder in the USB memory to save the image file in Steps 2 to 4.
Page 74 Chapter 4 Operating Procedures IMPORTANT An address is not selected as an address to send data to if there is no checkmark, even if the background is shaded. Make sure the selected address has a checkmark and then press [Next]. Hint When a different type of address is selected, you can confirm the selected address by pressing [Selected address] in the...
Page 75 Chapter 4 Operating Procedures Press [Start] to start scanning. Check the document and go to the next step. Scanning stops after the document has been scanned. • Press [Complete] to go to the Send screen. • Press [Continue] to resume scanning. IMPORTANT •...
Page 76 Chapter 4 Operating Procedures : Display the image of the next page. Hint : Display the image of the previous page. When the preview image is enlarged, you can drag your finger : Move the viewing area around an image on the image to scroll.
Page 77 Chapter 4 Operating Procedures Press [Send]. Confirm the address and press [OK] to send the scanned image. The address confirmation message appears. IMPORTANT If a send error message appears, check the address settings and send destination and try again. Returns to the screen set for [Screen after sending] in Send Settings of the Scan / Send Settings screen.
Page 78: Registering And Editing Addresses
Chapter 4 Operating Procedures Registering and Editing Addresses If an address to which you want to send an image file is not registered in the address book or the information of a registered address has not been updated, use the procedure below to register a new address or modify an address in the address book. ❏...
Page 79 Chapter 4 Operating Procedures Shared Folder Registration Screen • Use Proxy Connect to an external network via an HTTP proxy server. This is enabled when [Protocol] is set to an option other than [SMB]. • Name Enter the name to appear in the address book. •...
Page 80 Chapter 4 Operating Procedures • Domain/Workgroup • Protocol If the computer containing the shared folder is part of a Select the protocol to be used when sending by FTP. domain, enter the domain name. When performing encrypted communication, you can •...
Page 81 Chapter 4 Operating Procedures • User name/Password • Use passive mode Enter the user name and password for logging in to the Use passive mode for sending to the FTP server. FTP server. IMPORTANT IMPORTANT Use passive mode when normal communication with the FTP server cannot be established.
Page 82 Chapter 4 Operating Procedures Group Registration Screen • [Add] button Select addresses to register to the group from [Address Book type] and [Address type]. The selected addresses are displayed in the list. • Name Enter the name that you want to appear in the address book.
Page 83: Modifying An Address
Chapter 4 Operating Procedures ❏ Modifying an Address Press [Edit], and then press [Modify]. Modify an address when there is a send error because the information of the transfer destination registered for the address is wrong or has been changed. Select the type of the address to modify and press [Detail Info.].
Page 84: Copying An Address
Chapter 4 Operating Procedures ❏ Copying an Address Select the type for the copy destination address book, and press [OK]. You can copy addresses between My Address Book and Shared Address Book. Select the address book entry to copy. Select the address, press [Edit], and then press [Copy].
Page 85: Scan / Send Settings
Chapter 4 Operating Procedures Scan / Send Settings This section describes the scan settings and send settings for the scanner. e Details Displays detailed information for the address with the colored background. f [Deskew] button The scanner detects from the scanned image that the document was fed askew and then straightens the image.
Page 86: Scan Settings
Chapter 4 Operating Procedures ❏ Scan Settings i Scan Settings Sets the scan conditions. (See “Scan Settings” on p. 86.) The scan settings include basic condition settings (page j Detailed settings size, mode, resolution, scanning side, and brightness) and Configures detailed settings for scan conditions. (See detailed settings for scanning.
Page 87: Scanning Side
Chapter 4 Operating Procedures Resolution Hint Select the resolution for scanning. • Select [Auto size] to automatically detect the size of the scanned document. IMPORTANT • When scanning a long document, select [Auto size (Long)]. • A resolution of [240 dpi] or more cannot be set when [Auto size (Long)] is selected for [Page Size].
Page 88 Chapter 4 Operating Procedures Brightness Adjust the brightness to match the density of the document. Hint When you want to scan both sides of a document that has front and back sides of different densities, you can change the settings for the brightness of the front side and back side separately in the detailed settings and then perform scanning.
Page 89 Chapter 4 Operating Procedures IMPORTANT • Using the length of the first page of the document as a reference, the scanner determines a double feed when it detects a document with a length at least 1.38" (35 mm) longer or shorter than the reference length. •...
Page 90 Chapter 4 Operating Procedures • As you raise the value from the default setting, pages of the Rotate +180 degrees Back Side document that are blank become less likely to be skipped. Rotate the image of the back side 180 degrees during Automatic Feeding duplex scanning.
Page 91 Chapter 4 Operating Procedures Detects skewing that occurs in documents during page, such as when scanning thin documents with text or document transport and in scanned images and corrects images on both sides. IMPORTANT Hint Bleed-through reduction cannot be set when the [Text enhance] mode is selected.
Page 92 Chapter 4 Operating Procedures Character Emphasis Back side Brightness/contrast Adjust the level of correction for text and line thickness. This is enabled when you scan both sides of a document and should be used when the document has front and back Contrast sides of different density.
Page 93 Chapter 4 Operating Procedures Front side (Back side) color drop-out Auto Color Detection Settings The color drop-out function has a “drop-out” effect that leaves out a specified color (red, blue, or green) while scanning, and a “color enhancement” effect that emphasizes a specified color.
Page 94 Chapter 4 Operating Procedures • Detection mode IMPORTANT Specify the color detection mode. • The [Auto color detect.] function cannot be used Depending on this setting, processing for scanned simultaneously with the color drop-out or prescan function. documents will differ as follows. •...
Page 95: File Formats
Chapter 4 Operating Procedures Feeder/flatbed TIFF format When a flatbed scanner is connected, select whether scanning will be performed on the ScanFront or on the flatbed scanner. When [Auto] is selected, scanning will be performed on the ScanFront when documents are placed on the ScanFront (ADF) or on the flatbed scanner when documents are not placed on the ScanFront.
Page 96 Chapter 4 Operating Procedures Select the compression rate for JPEG compression. The [Language setting] button enables you to select the language for character recognition. PDF format • Security settings If you set security settings to On and then press the [Settings] button, the Security settings screen appears, and you can configure the security settings for the PDF file.
Page 97: Security Settings For Pdf Files
Chapter 4 Operating Procedures ❏ Security Settings for PDF Files Use permissions password to restrict editing security settings Apply security to the PDF file. The following settings are restricted by the permissions password. • Printing allowed This permits printing of the PDF file with a printer. •...
Page 98: Send Settings
Chapter 4 Operating Procedures ❏ Send Settings IMPORTANT • Make sure you set either [File name] or [Auto file name]. A message appears if you do not enter a file name and then set [Auto file name] to [None]. • When JPEG or PNG format is selected, or when TIFF or PDF format is selected and set as a single page, a 4-digit serial number starting from "0001"...
Page 99 Chapter 4 Operating Procedures • Logout The user is logged out after sending images. • Select screen after sending A dialog box for selecting the screen after sending images is displayed. Hint When no user is registered, the Logout option does not appear. Send index file Specify whether to send index files (metadata) with images.
Page 100 Chapter 4 Operating Procedures Batch separation When [Patchcode] is selected and a patch code is detected among the scanned documents, batch separation is performed. For details, see “Batch separation using patch code sheets” on p. 101. When [Specified Pages] is selected, batch separation is performed after the specified number of pages.
Page 101: Batch Separation Using Patch Code Sheets
Chapter 4 Operating Procedures When [OFF] is selected, the patch code sheet’s image is • PATCH T scanned without being saved when a PATCH T pattern is recognized. • Page Number Specify the number of pages when [Batch separation When a sheet with this pattern is recognized, the file is settings] is set to [Specified Pages].
Page 102: Using Patch Code Sheets
Chapter 4 Operating Procedures ❏ Using patch code sheets Set [Batch separation settings] to [Patchcode], and configure the [Patchcode Orientation] and [Record This section describes how to scan while using patch code the paper separated file] settings. sheets for file separation. For details, see see “Batch separation”...
Page 103 Chapter 4 Operating Procedures Creating patch code sheets Be careful of the following when copying patch code patterns to create patch code sheets of various sizes. IMPORTANT • Adjust the positioning so that the patch code is within the following detection area. Patch Code (Patch Code Detection Area) Units: mm...
Page 104: Chapter 5 Administrator Settings
Chapter 5 Administrator Settings 1. Administrator Settings ........105 6. Server Settings..........137 2. User Administration ......... 107 E-mail Server............138 FAX..............139 Registering New Users........108 Authentication Server .......... 140 Editing Users ............114 Address Book Server........... 141 Restricting User Functions ........115 FTP Server ............
Page 105: Administrator Settings
Chapter 5 Administrator Settings Administrator Settings In “Administrator Settings”, you can configure the following settings. d Device Configuration (See “Device Configuration” on p. 131.) Configure the settings of the ScanFront scanner. e Server Settings (See “Server Settings” on p. 137.) Configure the mail server settings for sending e-mail from the ScanFront, settings for using an authentication server compatible with a directory service, settings for using an...
Page 106 Chapter 5 Administrator Settings i Certificates (See “Certificates” on p. 149.) Display and delete certificates. j Private Key (See “Private Key” on p. 150.) Display and delete Private Key to be used for Private Key Authentication when sending by SFTP.
Page 107: User Administration
Chapter 5 Administrator Settings User Administration In “User Administration”, you can register and manage the users of the ScanFront and restrict the functions available to users. • Job [Edit] Button: Register and edit My Job Button provided for each user. For details on the job button settings, see “Job Button Settings”...
Page 108: Registering New Users
Chapter 5 Administrator Settings ❏ Registering New Users Enter the necessary information for each item, and then press [OK]. You can register new users. Hint IMPORTANT • When a user is registered, the display of the ScanFront • When an authentication server (see p.
Page 109 Chapter 5 Administrator Settings • Authentication Server: Device • Default Address Book screen The authentication method for all newly registered users Select whether to display [My Address Book] or [Shared is “Device”, and user authentication is performed on the Address Book] when opening the [Address selection] ScanFront (device).
Page 110 Chapter 5 Administrator Settings Custom File Name Settings Specify the method in which file names used for saving scanned images are created. When you select to use custom file names during a scanning procedure, the image files will be saved under file names that are determined by the settings configured here.
Page 111 Chapter 5 Administrator Settings This allows you to configure the order of the components • User name that are included in the custom file name. Select the [Enable] check box to include the user name in the file name. • Date Select the [Enable] check box to include the date in the file name, and select a format for the date in the list box.
Page 112 Chapter 5 Administrator Settings Index Settings Specify the content of index files (metadata) that are attached to scanned image files. The order of the components that are included in the index file can be configured in the [Index item settings] screen. IMPORTANT The following characters cannot be used in strings contained in the index file.
Page 113 Chapter 5 Administrator Settings • Index file format • User name Specify a file format for the index files. Select the [Enable] check box to include the user name in • Set the order of information the index file. You can change the default field name Displays the [Index item settings] screen.
Page 114: Editing Users
Chapter 5 Administrator Settings ❏ Editing Users • File size Select the [Enable] check box to include the file size in You can change the settings of registered users. the index file. You can change the default field name Select a user, and then press [Edit] - [Modify]. (“FileSize”) as necessary.
Page 115: Restricting User Functions
Chapter 5 Administrator Settings ❏ Restricting User Functions For details on the settings, see “Registering New Users” on 108. You can restrict the functions available to a user. Hint IMPORTANT • When editing <Default User>, the only setting that can be If you restrict the functions of <Default User>, the functions are changed in the user settings is the default setting for "Default applied to newly registered users and users registered...
Page 116 Chapter 5 Administrator Settings Set the function to restrict, and then press [OK]. • Restriction to Edit Restrict the editing of address books and job buttons. Deselect an address book or job button to disable editing for it. Hint Configure this setting to make only the existing addresses and job buttons available to the user.
Page 117: Deleting Users
Chapter 5 Administrator Settings ❏ Deleting Users ❏ Deleting by Server Synchronization You can delete registered users. However, <Default User> If the authentication server is enabled (See “Server cannot be deleted. Settings” on p. 137), you can delete the users who are not registered on the authentication server from the user list.
Page 118: Exporting Users
Chapter 5 Administrator Settings ❏ Exporting Users Enter the save location information. You can save the user data to a specified folder. Hint Export users when you wish to back up the users or move the user data to a different server because you are, for example, changing the server.
Page 119: Importing Users
Chapter 5 Administrator Settings ❏ Importing Users Hint You can import exported user data. • Press [Connection test] to check the connection for the entered host name. Press [Edit] - [Import]. • Press [Browse] to display the Shared folder screen and then specify the setting file.
Page 120: Address Book Settings
Chapter 5 Administrator Settings Address Book Settings In “Address Book Settings” of the administrator settings, you can register entries in Shared Address Book available to all users. ❏ Registering New Addresses If an address to which you want to send an image file is not registered in the address book, you can register a new address.
Page 121: Copying Addresses
Chapter 5 Administrator Settings ❏ Copying Addresses ❏ Deleting Addresses You can copy addresses and register them as new You can delete registered addresses. addresses. Select an address, and then press [Edit] - [Delete]. For details on how to copy an address, see “7. Registering and Editing Addresses”...
Page 122: Exporting Address Books
Chapter 5 Administrator Settings ❏ Exporting Address Books Enter the necessary information for each item. You can save the address book data to a specified folder. Hint • You can open the saved CSV file with software that supports CSV files such as spreadsheet software in order to check the structure of the file.
Page 123: Importing Address Books
Chapter 5 Administrator Settings ❏ Importing Address Books Hint You can import exported address book data. • Press [Connection test] to check the connection for the entered host name. Press [Edit] - [Import]. • Press [Browse] to display the Shared folder screen and then specify the host and shared folder.
Page 124: Job Button Settings
Chapter 5 Administrator Settings Job Button Settings In “Job Button Settings” of the administrator settings, you can register job buttons to Shared Job Button available to all users. f Jump Keys Use these keys to find specific Job Buttons when there are many Job Buttons displayed, for example.
Page 125 Chapter 5 Administrator Settings Enter the necessary information for each item, and • Skip Scan Setting Screen then press [OK]. Starts scanning without displaying the Scan Setting screen when the job button is pressed. IMPORTANT If you select [Skip Scan Setting Screen], scanning starts as soon as the job button is pressed, regardless of whether or not a document is inserted.
Page 126 Chapter 5 Administrator Settings Custom File Name Settings those in the “Custom File Name Settings” (see p. 110) under User Administration. Specify the method in which file names used for saving scanned images are created. Index Settings Specify whether to attach metadata (index files) to scanned images.
Page 127: Copying Job Buttons
Chapter 5 Administrator Settings ❏ Copying Job Buttons Press [OK]. You can copy job buttons and register them as new job buttons. Hint • Use this function when you want to copy a job button in Shared Job Button and register it as a different job button after changing some of the settings.
Page 128: Editing Jobs
Chapter 5 Administrator Settings ❏ Editing Jobs For details on the settings, see “Registering New Job Buttons” on p. 124. You can edit the settings of a registered job. Select the job button to edit, and then press [Edit] - [Modify].
Page 129: Exporting Job Buttons
Chapter 5 Administrator Settings ❏ Exporting Job Buttons Enter the necessary information for each item. You can save job button data to a specified folder as a file in CSV format. Export job buttons when you wish to back up the job buttons or move the job button data to a different server because you are, for example, changing the server.
Page 130: Importing Job Buttons
Chapter 5 Administrator Settings ❏ Importing Job Buttons Hint You can import exported job button data to the ScanFront. • Press [Connection test] to check the connection for the entered host name. Press [Edit] - [Import]. • Press [Browse] to display the Shared folder screen and then specify the host and shared folder.
Page 131: Device Configuration
Chapter 5 Administrator Settings Device Configuration In the Device Configuration screen, you can configure the settings of the ScanFront scanner. d Auto Logout Set the duration after which auto logout is performed. (See “Auto Logout” on p. 134.) e ScanFront maintenance Display the ScanFront maintenance Mode screen.
Page 132: Network Setting
Chapter 5 Administrator Settings ❏ Network Setting IMPORTANT Configure the device name and IP address used for Set a device name up to 15 characters long using a combination connecting the ScanFront to a network (See “Network of letters, numbers, and hyphens (-). A hyphen (-) cannot be Setting”...
Page 133: Language/Timezone
Chapter 5 Administrator Settings ❏ Language/Timezone IMPORTANT Confirm and change the display language and regional • If the correct time zone is not set, the time stamps that are settings of the ScanFront scanner. saved for the send times of e-mail messages and for the saved image files will be incorrect.
Page 134: Auto Logout
Chapter 5 Administrator Settings ❏ Auto Logout SNMP Service Set this to [ON] when using SNMP. Set the scanner to automatically log users out after a SNMP Agent specified period of inactivity. Enter the installation location of the SNMP agent. ❏...
Page 135 Chapter 5 Administrator Settings Displays the communities to which the SNMP hosts that Hint are allowed to send SNMP requests to the SNMP agent To change the registered community setting, select the belong. community in the [SNMP Settings] screen, press [Edit] - To register a community for which SNMP requests are [Modify], and change the setting in the [Modify] screen.
Page 136 Chapter 5 Administrator Settings To register an SNMP trap, press [Edit] - [New], and configure the transmission destination for the SNMP trap and its community name.
Page 137: Server Settings
Chapter 5 Administrator Settings Server Settings In the Server Settings screen, you can configure mail server settings for sending images via e-mail, and settings for accessing a network authentication server compatible with a directory service. e FTP Server Set the function for transferring a scan result log along with an image file during transfer to the FTP server.
Page 138: E-Mail Server
Chapter 5 Administrator Settings ❏ E-mail Server • Host Name(Address) Enter the name or address of the SMTP server (for You can configure the mail server settings for sending e- sending e-mail messages). mail. Hint Hint Press [Connection test] to check the connection for the The ScanFront sends a large volume of data by e-mail.
Page 139: Fax
Chapter 5 Administrator Settings • When [POP before SMTP] is selected, make sure you • Password specify the host name (or address) and port number of the To use the password of the user specified in [User name], POP server being used, and the wait time that follows POP select [Change Password] and enter the password.
Page 140: Authentication Server
Chapter 5 Administrator Settings ❏ Authentication Server When using a domain server compatible with Active Directory or OpenLDAP, you can log in to the ScanFront with a user account registered on the domain server. In the authentication server settings, you can register the domain server to use as the authentication server.
Page 141: Address Book Server
Chapter 5 Administrator Settings When server authentication is set, a list box for selecting IMPORTANT device authentication or server authentication is added to For details on the strings to enter for the search base, contact the login screen. your system administrator. •...
Page 142: Ftp Server
Chapter 5 Administrator Settings ❏ FTP Server You can use the function for transferring a scan result log along with an image file during transfer to the FTP server. When this function is enabled, a scan result log with the same file name as the image file is transferred to the same FTP folder as the image file.
Page 143: Http Proxy Server
Chapter 5 Administrator Settings ❏ HTTP Proxy Server ❏ FTP Proxy Server Configure the proxy server to use when using an HTTP Configure the proxy server to use when traversing a proxy server to connect to an external network (see p. 79) firewall to connect to an external FTP server via an FTP when sending files to the shared folder.
Page 144: System Settings
Chapter 5 Administrator Settings System Settings In the System Settings screen, you can back up and restore the setting information of ScanFront. The Error Export log and ScanFront can be upgraded when ScanFront is accessed from a web browser in an external terminal. See “Accessing from an External Terminal’s Web Browser”...
Page 145: Backing Up All Settings
Chapter 5 Administrator Settings ❏ Backing Up All Settings Press [OK]. Backing up starts. You can back up the ScanFront settings. When the process is complete, a message appears. IMPORTANT Press [Yes]. The following settings are not included in the backup data because they are specific to the ScanFront.
Page 146: Export Error Log
Chapter 5 Administrator Settings Hint • Press [Connection test] to check the connection for the entered host name. • Press [Browse] to display the Shared folder screen and then specify the backed up file. Press [OK]. Restoring starts. When the process is complete, a message appears. Press [Yes].
Page 147 Chapter 5 Administrator Settings IMPORTANT • Always back up the ScanFront's data before upgrading the version. • The version upgrade process will take some time. After starting the process, do not touch the ScanFront until after it has restarted.
Page 148: System Administration
Chapter 5 Administrator Settings System Administration In the System Administration screen, you can configure the login screen and display language settings, perform a network test, and configure the password and mail address settings for the administrator. ❏ Administrator Settings You can set the password and mail address of the administrator.
Page 149: Certificates
Chapter 5 Administrator Settings Certificates ❏ Delete Certificates Displays certificates imported to ScanFront. Select the certificate to be deleted in the certificate list screen. Press [Delete]. The certificates imported to the ScanFront for using the following transmission protocols is displayed. LDAP, SMTPS, STARTTLS, FTPS (Explicit mode /Implicit mode), and WebDAV over SSL IMPORTANT...
Page 150: Private Key
Chapter 5 Administrator Settings Private Key Displays the private keys registered to ScanFront. ❏ Delete Private Key When [Delete] is pressed, the Private Key is deleted. The private key is used when sending scanned images using SFTP. Use this menu to select the private key used in combination with the public key that were registered for public authentication of the SFTP server.
Page 151: Device Operation Screen
To Web Application Mode Switch to Web Application Mode to use an external Web Application Server. To use Web Application Mode, contact your local authorized Canon dealer. e IEEE802.1X settings Configure these settings when using IEEE802.1X authentication for network connections.
Page 152: Setting A Password
Chapter 5 Administrator Settings • Adjust the wait time until the display automatically • Reduction ratio adjustment (%) turns off. When the feed roller is worn, scanned images may Set the ScanFront to turn off the touch panel display after appear stretched in the vertical direction.
Page 153: Ieee802.1X Settings
Chapter 5 Administrator Settings ❏ IEEE802.1X settings after connecting it to the scanner to import the certificate file. To update a CA certificate file, press [Delete] to When using IEEE802.1X authentication, specify the delete the registered certificate file, and import the new authentication method and configure its settings.
Page 154: Accessing From An External Terminal's Web Browser
Chapter 5 Administrator Settings ❏ Accessing from an External Terminal’s Hint Web Browser • Export of operation logs can only be performed from an external terminal's web browser. You can access the ScanFront from an external terminal's • While accessing the scanner from an external terminal's web web browser to register users, addresses, and jobs, browser, you can select the terminal's storage as the configure device settings, and perform other operations.
Page 155: Chapter 6 User Settings
Chapter 6 User Settings 1. User Settings ...........156 2. User Administration .........157 3. Address Book Settings ........159 Registering New Addresses.........160 Modifying Addresses..........160 Copying Addresses ..........160 4. Job Button Settings..........161 Registering New Job Buttons.......161 Copying Job Buttons ..........161 Editing Jobs............162 Exporting Job Buttons ..........162 Importing Job Buttons ..........162...
Page 156: User Settings
Chapter 6 User Settings User Settings In “User Settings”, you can change the information of a user logged in by device authentication. d Show Operation History Displays the operation history of logged in users. Hint When history is selected and [Detailed info] is pressed, detailed history information is displayed.
Page 157: User Administration
Chapter 6 User Settings User Administration In the User Administration screen, you can edit the user information. • Change password Select the [Change password] check box, and then enter the new password in the Password field and then enter it again in the Confirmation password field.
Page 158 Chapter 6 User Settings • Default Job Button screen Select whether to display "My Job Button" or "Shared Job Button" when the Job Button Screen is displayed after login. • Screen after Login Select “Home screen” or “Job Button screen” for the initial screen to display after the user logs in.
Page 159: Address Book Settings
Chapter 6 User Settings Address Book Settings In “Address Book Settings” of the user settings, you can register entries in Shared Address Book available to all users and My Address Book provided for each user. IMPORTANT If the administrator has restricted editing of address books, the address book settings will be as follows.
Page 160: Registering New Addresses
Chapter 6 User Settings ❏ Registering New Addresses ❏ Copying Addresses If an address to which you want to send an image file is not You can copy addresses and register them as new registered in the address book, you can register a new addresses.
Page 161: Job Button Settings
Chapter 6 User Settings Job Button Settings In “Job Button Settings” of the user settings, you can register job buttons to Shared Job Button available to all users and My Job Button provided for each user. f Jump Keys Use these keys to find specific Job Buttons when there are many Job Buttons displayed, for example.
Page 162: Editing Jobs
Chapter 6 User Settings ❏ Editing Jobs You can edit the settings of a registered job button. For details on how to edit job buttons, see “Editing Jobs” on p. 128 in “Administrator Settings”. ❏ Exporting Job Buttons You can save job button data to a specified folder as a file in DAT format.
Page 163 Chapter 7 ScanFront Administration Tool for SF400 1. About ScanFront Administration Tool for SF400 ............164 2. Installing ScanFront Administration Tool for SF400 ............165 System Requirements..........165 Installation ............165 3. ScanFront Administration Tool for SF400 Setup ...............167 Starting ScanFront Administration Tool for SF400 .............167 Registering ScanFront Scanners ......167 4.
Page 164: Chapter 7 Scanfront Administration Tool For Sf400
When using ScanFront Administration Tool for SF400, make sure to match the date and time settings on the computer and ScanFront 400. Configure the date and time settings on the computer and ScanFront so that the settings on both match...
Page 165: Installing Scanfront Administration Tool For Sf400
● Windows 8.1 (32 bit/64 bit) ● Windows 10 (32 bit/64 bit) This is the environment as of March 2017. For the latest software support information, go to the Products page on the Canon website. Other: ● .NET Framework 4.5 or later...
Page 166 Chapter 7 ScanFront Administration Tool for SF400 Select “I accept the terms in the license agreement” Click [Finish]. and then click [Next]. Click [Install]. Installation starts. When installation is complete, a screen indicating that installation is complete appears.
Page 167: Scanfront Administration Tool For Sf400 Setup
Chapter 7 ScanFront Administration Tool for SF400 ScanFront Administration Tool for SF400 Setup ❏ Starting ScanFront Administration Tool Click [Add] in the [Edit] menu. The [Create new items] window appears. for SF400 Click the [Start] button, [All Programs], [ScanFront Administration Tool for SF400], and then [ScanFront Administration Tool for SF400].
Page 168 Chapter 7 ScanFront Administration Tool for SF400 Deleting Registered ScanFront Scanners In the ScanFront Administration Tool for SF400 list, select the check box at the far left of the row for the ScanFront you want to delete, and then click [Delete] in the [Edit] menu.
Page 169: Managing The Scanfront Scanners
Chapter 7 ScanFront Administration Tool for SF400 Managing the ScanFront Scanners You can change administrator passwords and device passwords, check connections, and manage users for ScanFront scanners registered in ScanFront Administration Tool for SF400. ❏ Selecting a ScanFront ❏ Checking ScanFront Connections To manage a ScanFront scanner with ScanFront Select a ScanFront scanner in the list, and click [Check the Administration Tool for SF400, select it in the ScanFront...
Page 170: Changing Ip Addresses Or Device Names
Chapter 7 ScanFront Administration Tool for SF400 After you enter the IP address or device name and click [OK], the dialog box will close, and the specified IP address or device name will be applied. ❏ Checking Detailed Information on the ScanFront Click the [Check Details] button that appears for the ScanFront scanners registered in the list to display the...
Page 171: Displaying The Web Menu
Chapter 7 ScanFront Administration Tool for SF400 • To select a user for an operation, select the check box that [Backup All Settings] appears at the far left of each row. Clicking [Select All] Save the backup data of all selected ScanFront scanners to or [Except All] selects or clears all of the user check any location on the computer.
Page 172: Importing/Exporting Administration Data
Chapter 7 ScanFront Administration Tool for SF400 ❏ Importing/Exporting Administration Data You can export administration data for ScanFront Administration Tool for SF400 to any location on the computer, and import exported administration data. Exporting Administration Data Click [Export] in the [File] menu, specify a destination and file name for the administration data in the dialog box that appears, and then click [Save].
Page 173: Chapter 8 Maintenance
Chapter 8 Maintenance 1. Routine Cleaning ..........174 Cleaning the Scanner Unit ........174 Cleaning the Touch Panel........174 Cleaning the Scanning Glass and Rollers....175 Cleaning the Retard Roller........177 Cleaning the Feed Roller ........179 2. Replacing the Rollers........181 Exchange Roller Kit..........181 Checking the Page Count and Resetting the Counter ..............182...
Page 174: Routine Cleaning
Chapter 8 Maintenance Routine Cleaning Clean the scanner on a regular basis, as described below, to maintain scanning performance. ❏ Cleaning the Touch Panel CAUTION When cleaning the touch panel, use a soft, dry cloth to • When cleaning the scanner, do not spray water or detergent gently wipe the surface of the panel without applying directly on the scanner.
Page 175: Cleaning The Scanning Glass And Rollers
IMPORTANT inside the scanner. Scratches on the scanning glass may cause streaks on scanned images, as well as feeding errors. If there are scratches on a scanning glass, contact your local authorized Canon dealer.
Page 176 Chapter 8 Maintenance Remove any dirt from the rollers using a cloth that IMPORTANT has been soaked in water and thoroughly wrung out. After you remove the retard roller and feed roller and finish cleaning them, make sure to reattach them to the scanner. Gently close the panel unit.
Page 177: Cleaning The Retard Roller
Chapter 8 Maintenance ❏ Cleaning the Retard Roller Pull the left lever that secures the retard roller to the scanner, and remove the roller. Use the procedure below to remove and attach the retard roller during cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the retard roller.
Page 178 Chapter 8 Maintenance Remove any dirt from the roller using a cloth that has Push the left side of the retard roller to secure it to the been soaked in water and thoroughly wrung out. scanner. Install the cleaned retard roller by inserting the right Lower the document detection lever, and close the side first.
Page 179: Cleaning The Feed Roller
Chapter 8 Maintenance ❏ Cleaning the Feed Roller Remove any dirt from the roller using a cloth that has been soaked in water and thoroughly wrung out. Use the procedure below to remove and attach the feed roller during cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the feed roller.
Page 180 Chapter 8 Maintenance Close the roller cover.
Page 181: Replacing The Rollers
• The rollers are consumable parts. When the total number of replacements for the feed roller, and retard roller. For pages scanned with the rollers reaches 200,000 pages, details, contact your local authorized Canon dealer or purchase an Exchange Roller Kit and replace the parts. (See “Checking the Page Count and Resetting the Counter”...
Page 182: Checking The Page Count And Resetting The Counter
Chapter 8 Maintenance ❏ Checking the Page Count and Resetting Press the [Device Configuration] - [ScanFront Maintenance] - [Roller counter reset] button to the Counter display the roller counter reset screen. Check the page count on the Roller Counter Reset screen of the Administrator Setting screen.
Page 183 Chapter 8 Maintenance Pages scanned from the previous roller change This counter is for the number of document pages fed by the scanner since the roller was replaced and the counter was reset. Press the [Reset] button to reset the counter. Press [Close] to log out of the Administrator setting screen.
Page 184: Chapter 9 Troubleshooting
Chapter 9 Troubleshooting 1. Troubleshooting ..........185 2. Error Messages ..........191 3. Initializing ScanFront ........196...
Page 185: Troubleshooting
Chapter 9 Troubleshooting Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution. Network settings and other settings Cause The administrator has restricted the use of the LDAP address book. Cannot use an LDAP address book (certain users only) Solution Contact the administrator of the ScanFront.
Page 186 Chapter 9 Troubleshooting Can only select certain Cause The administrator has set user function restrictions. destinations. For example, can only select shared folders Solution Contact the administrator of the ScanFront. (certain users only) Cause There is a problem with the firewall. Cannot connect to an FTP server that can be accessed Change the firewall configurations to allow access to an external FTP...
Page 187 Chapter 9 Troubleshooting Cause Data has been saved to the folder. Solution Contact the administrator of the shared folder. Cannot delete a folder Permission to change the shared folder has not been granted for the user Cause name and password that were entered. Solution Contact the administrator of the shared folder.
Page 188 The scanning glass is dirty. Streaks appear in images Clean the scanning glass. (See p. 175.) If there are scratches on a Solution scanning glass, contact your local authorized Canon dealer. Cause The rollers are dirty. Solution Clean the rollers. (See p. 175.) Cause A feed error related to the document type occurred.
Page 189 Chapter 9 Troubleshooting Static electricity is causing the pages of the document to stick to each Cause other. Solution Before you load a stack of documents, fan the documents. Cause The type of paper of the documents is causing a paper feed error. Set [Document type] to [Extra-thin paper] in the Detailed Settings Documents are double fed screen.
Page 190 Solution Remove the USB memory device, and restart the scanner. pressed. The date and time settings on the computer and ScanFront 400 do not Cause match. An "invalid password" error Match the date and time settings on the computer and ScanFront 400. If...
Page 191: Error Messages
Chapter 9 Troubleshooting Error Messages If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Cause The settings of the registered FTP server are incorrect. Solution Check the settings of the FTP server.
Page 192 Chapter 9 Troubleshooting An operation such as address book/job button importing, restoring, or Cause version updating was executed without specifying the setting file to be Blank field exists. loaded on the ScanFront. Solution Specify the setting file and then execute the operation. The pages of the document are sticking together because of, for Cause example, static electricity, too many documents were loaded, the rollers...
Page 193 Chapter 9 Troubleshooting Cause The limit for the number of job button registrations has been exceeded. Maximum Job Buttons has been registered. You can’t register Delete job button registrations that are no longer used and then try Solution any more. again.
Page 194 Chapter 9 Troubleshooting Cause A file name was not entered and “Auto file name” is set to [None]. There is no file name specified. Enter a file name or enable the Enter a file name or set “Auto file name” to other than [None]. (See Solution ‘Auto file name’...
Page 195 Chapter 9 Troubleshooting Cause Invalid characters have been used to set the index file. The character string includes Make sure none of the following characters are used in strings invalid character. Solution contained in the index file: & " ' < > Write permission has not been granted for the shared folder specified as Cause Cannot write logfile.
Page 196: Initializing Scanfront
Chapter 9 Troubleshooting Initializing ScanFront Initialize the ScanFront to protect user information when you submit the ScanFront for repairs or when you want to delete the user information because, for example, you are changing the operating location. This initializes all the information registered to the ScanFront, including user information, address books, and job buttons.
Page 197: Chapter 10 Appendices
Chapter 10 Appendices 1. Specifications...........198 Unit Specifications..........198 Network Specifications.........200 Transfer Destinations ...........200 AC Adapter (100 to 240 V type) ......200 Consumable Parts..........200 Optional Equipment..........200 About the Flatbed Scanner Unit 102/201 .....201 External Dimensions ..........202 2. Index ..............203...
Page 198: Specifications
Chapter 10 Appendices Specifications ❏ Unit Specifications Business Card Size Type Width: 1.97" (50 mm) and above Pass-through desktop scanner with network Length: 3.35" (85 mm) and above compatibility Thickness Operation Panel 101.33 lb Cover (380 g/m ) and below 10.1"...
Page 199 Chapter 10 Appendices Scanning Modes (Supported file systems for Scan to USB Memory: Black and White, Error Diffusion, Text Enhance, FAT16, FAT32, and exFAT) 256-level gray scale, 24-bit color, and Auto Color Other Detection Double Feed Detection, Deskew, Folio, Long Scanning Resolution (Primary Scan Lines ×...
Page 200: Network Specifications
If this happens, replace the rollers regardless of the page count. ❏ Transfer Destinations • For information about the Exchange Roller Kit, contact your local authorized Canon dealer or service representative. E-mail Fax (via Internet fax service) ❏ Optional Equipment...
Page 201: About The Flatbed Scanner Unit 102/201
Chapter 10 Appendices ❏ About the Flatbed Scanner Unit 102/201 The ScanFront supports connection to and operation with the Flatbed Scanner Unit 102/201. Operating Environment The system requirements are identical to those of the Flatbed Scanner Unit 102/201. IMPORTANT When connecting to the ScanFront, be sure to use the USB cable supplied with the flatbed scanner.
Page 202: External Dimensions
Chapter 10 Appendices ❏ External Dimensions (10.7" 11.1" (2.99" (271 mm)) (282 mm) (76 mm))
Page 203: Checking Detailed Information On The Scanfront 170 2. Index
Logging In to the Administrator Settings ....34 Editing Users ..............114 Network Settings ............35 Eject Tray ............... 43 Roller Counter Reset ..........38 Exchange Roller Kit ............. 181 Roller counter reset ..........151 Exporting and Importing Job Buttons ......129 ScanFront 400 Initialization ........39 External Dimensions ............ 202...
Page 204 Chapter 10 Appendices Features ................18 Managing the ScanFront Scanners ....... 169 Feed Roller ..............179 Moving the Scanner ............15 Feed Tray ................43 File Formats ..............95 Names and Functions of Parts ........21 Flow Up Until Sending an Image File ......56 Network Cable ..............
Page 205 Chapter 10 Appendices Detailed Settings ............88 ScanFront Administration Tool for SF400 ....164 Scanning .................73 Scanning Glass ..............175 Security Settings .............97 Send Settings ..............98 Server Authentication .............60 Server Settings ..............137 Setting Up ...............31 ScanFront Administration Tool for SF400 .....167 Specifications ..............198 Troubleshooting ............185 Turning Off the Power ..........30, 58 Turning On the Power ..........29, 57...
Page 206 CANON ELECTRONICS INC. 3-5-10 SHIBAKOEN, MINATO-KU, TOKYO 105-0011, JAPAN CANON U.S.A. INC. ONE CANON PARK, MELVILLE, NY 11747, U.S.A. CANON CANADA INC. 8000 Mississauga Road Brampton, Ontario L6Y 5Z7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59, 1185 XB AMSTELVEEN, THE NETHERLANDS CANON AUSTRALIA PTY.

Canon ScanFront 400 Instructions Manual

Chapter 1 Before Use

Chapter 2 Scanfront Setup

Chapter 3 Handling

Chapter 4 Operating Procedures

Chapter 5 Administrator Settings

Chapter 6 User Settings

Chapter 7 Scanfront Administration Tool for SF400

Chapter 8 Maintenance

Chapter 9 Troubleshooting

Chapter 10 Appendices

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Canon ScanFront 400