In this guide Welcome to tvONE™ Help Setting up your CORIOmaster™ Quick start Get to know your products About your CORIOmaster™ About your CORIOmaster mini™ About your CORIOmaster micro™ About the buttons of your CORIOmaster micro™ About modules Input modules...
Page 3
Restoring your settings from your CORIOmaster Backing up your settings to a file on your computer Restoring or copying settings from a file on your computer Problems sharing settings between CORIOmaster units CORIOmaster micro™ settings Configuring the buttons of your CORIOmaster micro™ User settings Creating and editing users What are user roles?
Page 4
Adjusting the audio input level and muting individual sources Muting the audio output Media and streams Playing media and streams Before you start Adding and editing media streams Adding media items, streams, and playlists to your play queue Changing the duration of media items Using the playback controls Managing the play queue Saving the play queue...
Page 5
What's new in CORIOgrapher™ V2.4 Product specifications CORIOmaster™ C3-540 specifications CORIOmaster mini™ C3-510 specifications CORIOmaster micro™ C3-503 specifications Streaming media and 4K playback input module specifications End user license agreement for CORIOgrapher Regulatory compliance for CORIOmaster™, CORIOmaster mini™, CORIOmaster micro™, and all input and output modules Contact us Video wall planner...
Welcome to tvONE™ Help Welcome to tvONE Help, the place to get help with your: CORIOmaster™ CORIOmaster mini™ CORIOmaster micro™ CORIOgrapher™ This document is also available as online help. To open the online help, select in CORIOgrapher and search, or ask a question.
Configuring the buttons of your CORIOmaster micro™ User settings Creating and editing users Changing other users' passwords Changing your own password Network settings Configuring network settings for your CORIOmaster™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules tvONE...
Connect your displays and sources to your output and input modules. Connect the LAN port of the CPU module to your network. OPTIONAL: If you have a CORIOmaster micro™, connect a digital audio device to the S/PDIF audio output. tvONE...
Page 10
Your CORIOmaster comes with a USB drive, which contains software for installing CORIOdiscover and CORIOgrapher. Request the latest version of the CORIOgrapher software from the Downloads tab at tvone.com/new-coriographer-videowall-design-software. 4. Open CORIOgrapher and select your CORIOmaster. Enter your username and password to log in, and select Read to load your configuration.
Page 11
> (DISPLAYS) Add, and drag your displays onto the wall editor. Drag the displays into place. Create a rough arrangement at this stage. When you have tested your video wall you can make your arrangement more accurate. Read more about creating a basic video wall on page 30. tvONE...
Page 12
Displays arranged incorrectly in CORIOgrapher Input ports named incorrectly Output ports named incorrectly Source not playing Displays connected incorrectly Source resolution not supported Display does not support HDCP Source does not support the required number of HDCP keys Poor quality or damaged cables tvONE...
Page 13
If your CORIOmaster contains one or more Streaming media and 4K playback input modules, you need to set those up too. Read about setting up Streaming media and 4K playback input modules on page 16. tvONE...
Only slots 4, 8, 5, 1, and 3 can contain Streaming media and 4K playback input modules. Install Streaming media and 4K playback input modules in the order shown here. We recommend that you group your input and output modules. Add input modules from slot 1 upwards, and add output modules from slot 16 downwards. tvONE...
Page 15
Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Optional second PSU, sold separately Optional: connect to electrical outlet Sealed slots Not available for use Power supply unit (PSU) Connect to electrical outlet tvONE...
Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet, RS-232, or USB Output module (white) Connect to displays Connect to sources Input module (black) Note: slot 6 is a fixed input slot, included with every CORIOmaster mini. tvONE...
You can mount your CORIOmaster micro to a surface, rack, or ONErack system with our mounting accessories, sold separately. Ask your distributor about: RM-503-1RK-MOD ONErack mounting module for CORIOmaster micro RM-503-1RU-DUAL rack mounting kit for one or two CORIOmaster micro units RM-503-SRF surface mounting kit for CORIOmaster micro tvONE...
To select a window to hear, press and hold the button corresponding to that window until it starts flashing. Selecting a preset or source To select a preset or source, press and release the button corresponding to that preset or source. tvONE...
Create and save up to 20 playlists Primary channel supports up to 4K @30 Hz Secondary channel supports 1080p @60 Hz IP streams up to 1080p @60 Hz Full resolution and framerate scaling Start playing media when your CORIOmaster™ starts Supports USB 2.0 and USB 3.0 tvONE...
Connect an Ethernet cable to play media over IP. If any status indicator stays red, restart your CORIOmaster. If that doesn't work, contact tvONE support. Contact details are at the back of this guide.
Page 22
USB drive to play media directly. Make sure your CORIOmaster is connected to your display devices and to an AC power outlet. 2. Download the latest firmware for your CORIOmaster from tvone.com/firmware-updates. 3. Use CORIOdiscover™ to update your firmware.
Page 23
If you want to stream media over IP, choose network settings for your Streaming media and 4K playback input module. Select > Module Configuration. Find the Streaming media and 4K playback module that you want to set up, and select > Configure. tvONE...
Page 24
If you choose a static IP address, make sure you enter a unique value for your IP address. Using the same IP address for multiple devices can cause your devices to disconnect. If you need help with network settings, contact your network administrator. Playing media and streams 1. Double-click the window you wish to play streaming media, and select (Media Player) Manage. tvONE...
Page 25
If you want to stream from the internet, add the stream. Select IP Streams > Add IP Stream and enter a useful name and the URL of the media stream. 4. Choose a resolution for your media stream. Read tips and recommendations for choosing the best resolution on page 74. tvONE...
Read about creating and managing playlists on page 68. Hardware recommendations At tvONE™, we design our products to the highest quality standards. To get the best results from our products, we recommend that you use the best quality connectors, cables, and adapters. Consider the points below when you choose accessories and position equipment.
Include all windows, even those that are not active all the time. What level of quality do you need for each window? In most cases, you can't have the highest quality for all your windows. Which windows can be lower quality? tvONE...
CORIOmaster more than 15 m away from your video wall or sources, use a signal extender. Read about our adapters on page 15. See our range of signal extenders at tvone.com. Installation environment In industrial environments, use shielded Ethernet cables.
Page 29
3. Connect your displays or projectors to the output modules of your CORIOmaster. Keep a note of which display is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. You can also label the inputs and outputs directly. tvONE...
Page 30
5. Connect your CORIOmaster to your network. If you want to control your CORIOmaster with a serial controller, connect a serial controller. 6. Connect your CORIOmaster to an electrical outlet and power on. You can now create your video wall in CORIOgrapher. tvONE...
Wall Editor Wall Editor is where you create up to four video walls. Dashboard Dashboard is where you control the actions of your video walls. Settings is where you configure your system, network, modules, and more. opens the online help. tvONE...
If Host (IP or COM) doesn't contain an IP address, read troubleshooting advice on page 80. 3. When you have logged in to your CORIOmaster, select Read to get its configuration. You can now name your input and output ports. Read about naming input and output ports on page 29. tvONE...
1. Create or load a configuration. 2. Select Connect to your device and enter your administrator login details. When you first log in as an administrator, enter the username and password admin adminpw 3. Select Send. tvONE...
1. In CORIOgrapher, select > Slot Status. 2. For each port, enter a useful name. 3. To save your new names, select Wall Editor > Save on Device. If you are creating an offline configuration, select Wall Editor > Save to File. tvONE...
Read about creating an offline configuration on page 28. To create a video wall 1. From Wall Editor, select (DISPLAYS) > Add. 2. Select a display and drag it onto the video wall. Repeat this step for each display that you want to use. tvONE...
CORIOgrapher™. Testing your video wall is much easier if you've named your input and output ports. It also helps to label your sources and displays. Read more on page 29. 1. From Wall Editor, select (WINDOWS) > Add. tvONE...
Page 37
2. Select a source and drag it onto the video wall. 3. Drag the edges of the window until it covers all of your displays. 4. Select Take to send the video wall to your displays. tvONE...
Page 38
6. If your test was successful, select and delete the window you tested, and repeat the test for each input. If your test was not successful, you might need to contact tvONE support. See contact details on page 99.
Page 39
CORIOmaster™. If your video wall is displaying the right sources in the right windows, but doesn't look quite right, you can use the settings in Wall Editor to refine your video wall and make it more accurate. tvONE...
Renaming playlists and moving playlists between modules Deleting playlists What are user roles? CORIOgrapher™ has four types of user. Only the administrator role is currently supported. You can assign other roles to users, but all users can perform all tasks. tvONE...
When you reset your CORIOmaster to factory default settings, all of your settings and configurations are deleted. Before you reset your CORIOmaster, you might want to back up your configuration. When you set up your CORIOmaster, you can restore your configuration. Read about backing up and restoring your configuration on page 37. tvONE...
Settings that are saved on your CORIOmaster All settings are saved to a backup file on your CORIOmaster, including: Presets Configuration, including custom names Video walls The play queue of a Streaming media and 4K playback input module Network settings Manually added streams tvONE...
Note: device name and network settings are saved as part of the backup file, but are not included when you restore settings to your device. This allows you to share the backup file between devices without causing conflicts with names and network settings. tvONE...
You can't share saved settings between devices with different configurations of modules. You might not be able to copy settings from one CORIOmaster to another if they have very different firmware versions, or you might lose some data in the process. tvONE...
4. Repeat steps 2 and 3 until you have configured all modes and buttons, and then select Save. Changing the brightness of the buttons of the front panel 1. Select > (Front Panel) Settings. 2. Use the slider to adjust the brightness. tvONE...
CORIOgrapher™ only allows one connection at a time. If you allow any user to connect permanently, or with a long timeout time, they can lock out other users. This can also prevent commands from other devices reaching the CORIOmaster. tvONE...
Passwords cannot contain spaces. 6. Select the Enable timeout option, and enter or select a timeout time from 1–540 minutes. tvONE recommends a timeout time from 1–5 minutes. 7. Select Save. Changing other users' passwords You can make changes to other users' accounts.
If you choose DHCP, an IP address is assigned to you. If you choose Static, the last static IP address you saved is available to edit. If you haven't previously saved a static IP address, default values for a static IP address are available to edit. tvONE...
Contact your network administrator for help. To configure network settings for streaming media 1. In CORIOgrapher, select > Module Configuration. 2. Find the Streaming media and 4K playback module that you want to set up, and select > Configure. tvONE...
If you need help with network settings, contact your network administrator. Finding the MAC address of your Streaming media and 4K playback input module 1. In CORIOgrapher, select > Module Configuration. 2. Find the Streaming media and 4K playback module that you want to set up, and select > Configure. tvONE...
If you have a Streaming media and 4K playback input module, you can view the status of your playlists, delete all playlists or individual playlists, move playlists between modules, and rename playlists. In this section Renaming playlists and moving playlists between modules Deleting playlists tvONE...
2. Find the playlist you want to move and select a module from the list. Deleting playlists If you have a Streaming media and 4K playback input module, you can delete all your playlists, or individual playlists. Deleting all your playlists 1. In CORIOgrapher, select > Playlists. 2. Select Remove all playlists. tvONE...
Page 53
Deleting individual playlists 1. In CORIOgrapher, select > Playlists. 2. Find the playlist you want to delete. 3. Select Remove. tvONE...
What is a preset? A preset stores information about windows, including positions, transitions, and effects such as borders or rotation. You can save presets and recall them later from the dashboard, or using the buttons of your CORIOmaster micro. tvONE...
If you want to remove a window from your display with a preset, don't delete the window. Move the window away from the display. Reduce the size of the window to reduce unnecessary video bandwidth. Note: windows that aren't on the display still take up bandwidth. Set the preset duration to 0 seconds. tvONE...
Page 56
For example, if you save a preset that contains two windows of UHQ quality, and then change the quality of one window to EHQ, it will not return to UHQ when you load the preset. If you want to reduce the video bandwidth consumed by a window, consider shrinking it instead. tvONE...
2. Find the preset you want to edit and select 3. Enter a new name or duration. 4. Select any area outside the dialog box to save your changes, or select Close to save and exit the dialog box. tvONE...
Page 58
Make sure you load the preset you want to update before you make changes. 1. Select Presets. 2. Find the preset you want to edit and select Load. 3. Close Presets and make your changes to your video wall. 4. Select Presets > Save Preset. tvONE...
When your CORIOmaster micro is in preset selection mode, the buttons are orange. Any buttons that do not have a corresponding preset are unlit. 1. Check that your CORIOmaster micro is in the correct mode for choosing presets. If your CORIOmaster micro is not in the correct mode, press and hold buttons 1 and 5. tvONE...
You can choose from up to eight sources with the buttons of your CORIOmaster micro. By default, the eight buttons correspond to your first eight sources. You can configure your buttons to correspond to your choice of sources. Read about configuring the buttons of your CORIOmaster micro on page 40. tvONE...
Changing the source using the dashboard You can change the source playing in any window from the dashboard in CORIOgrapher. 1. From Dashboard, find the window you want to change, and select a source. 2. Select Take. tvONE...
You can mute and adjust the audio input level of individual sources playing in windows in CORIOgrapher™. You can mute the audio output in CORIOgrapher. The Streaming media and 4K playback input module only supports the following audio formats: .mp3 .aac tvONE...
Press and hold the button that corresponds to the window you want to hear, until it flashes red. Choosing which window to hear with CORIOgrapher™ You can choose which window to hear in CORIOgrapher. 1. From the wall editor, select Audio. 2. Select a window to hear from Audio Follows. tvONE...
On the wall editor, you can mute and unmute the sources associated with the windows of your video wall. To mute audio, select To unmute audio, select Muting the audio output You can mute and unmute the S/PDIF audio output in CORIOgrapher. tvONE...
If you have a Streaming media and 4K playback input module, you can play media items and streams on your video wall. In this section Playing media and streams Creating and managing playlists Choosing the best resolution for your playlist or play queue tvONE...
Manage your streaming media in CORIOgrapher™. Double-click the window you wish to play media or streams, and select (Media Player) Manage. The media player is not available when you work offline. Streaming media and 4K playback input modules in CORIOmaster micro™ units only support the following audio formats: .mp3 .aac tvONE...
You can manually add media streams from your network or from the internet. To manually add a stream If you know the URL of the stream, use this method. 1. In CORIOgrapher, double-click the window you wish to play streaming media, and select (Media Player) Manage. tvONE...
You add all types of streaming media the same way, when the play queue is playing, paused, or stopped. You can also add a playlist to a play queue. Note: when you add a playlist to a play queue, the playlist replaces all the items in the play queue. tvONE...
Page 69
2. Select your media source. 3. Drag media items and streams, or a playlist, into the play queue. Media items, streams, and playlists appear as icons. Still images are green, videos are blue, media streams are purple, and playlists are cyan. tvONE...
Update Item. The maximum duration is 23 hours, 59 minutes, and 59 seconds. Using the playback controls When the play queue is playing, you can: Stop playback Pause playback Skip to the next item Return to the previous item tvONE...
Drag items to re-order the play queue. Change the duration of a media item in the play queue. Remove any item from the play queue. Clear the entire play queue. Choose to play the play queue when your CORIOmaster starts up. tvONE...
Build your play queue and select > Save as playlist. Playing the play queue automatically You can choose to play the play queue automatically when you start your CORIOmaster. 1. Build your play queue and select Play on startup. 2. Select Save on Device. tvONE...
You can create new playlists from scratch, or save your play queue as a playlist. Playlists are saved on your device You can choose to save or delete your playlists when you restore your CORIOmaster™ to factory default settings. tvONE...
4. Drag up to 20 media items and streams from the media browser into the playlist editor. 5. Make any changes to your playlist. To reorder the playlist, drag and drop items and streams. To remove something from the playlist, select the item or stream and select > Remove from playlist. tvONE...
1. From the play queue, select > Save as playlist. 2. Choose to create a new playlist, or to replace an existing playlist. 3. If you create a new playlist, enter a name and choose a resolution for your playlist. tvONE...
Read more about configuring playlist settings on page 47. Editing a playlist You can change the name and resolution of a playlist. 1. Select Playlists and select a playlist. 2. Select > Edit. 3. Enter a new name or choose a new resolution. tvONE...
Page 77
When you load and play a playlist, any items in the play queue are replaced. You can: Drag a playlist into the play queue and select Select a playlist and select > Load and play. From the playlist editor, select tvONE...
If you want several playlists to contain the same items, you can create a play queue and then save it under several different names. For example, you might want all your playlists to contain a particular stream, and your company logo. tvONE...
Width x Height (in pixels), p or i, Frame Rate (in Hz, or frames per second) Where p means progressive scanning, and i means interlaced scanning. For example, 1920x1080i60 is 1920 pixels wide, 1080 pixels high, interlaced, and has a frame rate of 60 Hz. tvONE...
Consider the types of media you want to play. If you have, for example, two large 4K video clips and two smaller still images, you might prefer to put up with poorer quality still images in return for best quality video. In this case, choose your resolution based on the size of the video clips. tvONE...
Locking your CORIOmaster micro™ Locking your CORIOmaster micro with the front panel To lock and unlock your CORIOmaster micro™, press and hold buttons 2 and 3. When your CORIOmaster micro is locked, buttons 2 and 3 turn red. tvONE...
Page 82
Locking your CORIOmaster micro in CORIOgrapher™ 1. Select > (Front Panel) Settings. 2. Select or clear Lock. tvONE...
This section contains frequently asked questions and advice on troubleshooting problems with your CORIOmaster™. If you can't find the help you need, contact your distributor, and if they can't help, contact tvONE™ support. Contact details are at the back of this guide. In this section...
When you save your settings, your CORIOmaster keeps all your saved configurations and video walls. 4. Enter your administrator login details. 5. Browse to the zipped DAT file that you downloaded. 6. Select Start Update. When the update is finished, you can log in to your CORIOmaster again. tvONE...
To find out the IP address of your CORIOmaster 1. Connect the RS-232 port on your CORIOmaster to the RS-232 port on your computer with an RS-232 cable. 2. Open a suitable terminal application, such as puTTY or HyperTerminal. tvONE...
Page 86
There might be a problem with your network or firewall. Talk to your network administrator. You might need to give your CORIOmaster a specific IP address. Read about changing the IP address of your CORIOmaster on page 43. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com or tech.europe@tvone.com.
If that doesn't work If setting HDCP Mode KeepOff doesn't work, try setting HDCP Mode to FollowSources. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com or tech.europe@tvone.com. tvONE...
Try reducing the resolution or bitrate as much as you can without losing too much quality. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com or tech.europe@tvone.com.
Check if the source is muted or the audio input level is turned down: 1. In CORIOgrapher™, select Wall Editor. 2. Double-click the window playing the source you want to hear. 3. In Properties, check the position of the Audio Level slider. 4. Make sure the Mute Audio option is cleared. tvONE...
Page 90
Request the latest version of the CORIOgrapher software from the Downloads tab at tvone.com/new-coriographer-videowall-design-software. Read about updating your firmware on page 78. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com or tech.europe@tvone.com. tvONE...
Then try this 1. Download the firmware update again. Make sure you download the correct version for your CORIOmaster, CORIOmaster mini, or CORIOmaster micro. 2. Repeat the firmware update. Read more about updating your firmware on page 78. tvONE...
If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com or tech.europe@tvone.com. What's the password for my CORIOmaster™? The default administrator username and password for your CORIOmaster are...
Streaming media and 4K playback input module HDBaseT™ input module CORIOgrapher V2.4 supports our newest member of the CORIOmaster™ family, the CORIOmaster micro™. For the full list of new features and things we've fixed, see the release notes. Release notes are available at tvone.com/firmware-updates. tvONE...
Max. Sampling Rate 162 MHz DVI Signals PC to 1920x1200, HD to Firmware Memory Upgradeable via download 1080p60 w/EDID Analog Signals PC to 1920x1080, HD to Video Comb Filter Adaptive 1080p60 Size and Position User Adjustable Video Adjustments Contrast, Brightness, RGB Gamma tvONE...
Page 95
IP Interface RJ45 Connector Dimensions Size (H x W x D)mm 178 x 482 x 334 Weight (Net), including redundant PSU, kg Size (H x W x D)inches 7.0 x 19.0 x 13.1 Weight (Net), including redundant PSU, lbs tvONE...
4:2:2, SDI 20 bit 4:2:0 R-G-B Level 0.7 Vp-p Max. Sampling Rate 162 MHz DVI Signals PC to 1920x1200, HD to Firmware Memory Flash, upgradeable via 1080p60 w/EDID download. Analog Signals PC to 1920x1080, HD to Video Comb Filter Adaptive 1080p60 tvONE...
Analog Signals PC to 1920x1080, HD to 1080p60 Analog Format RGBHV, RGBS, RGsB, YPbPr DVI Signals PC to 1920x1200, HD to 1080p60 Analog Sync TTL Level, 10 KΩ, Pos or Neg Max Horiz Scan Rate 150 kHz RGB Level Range 0.5-2.0 Vp-p tvONE...
4K 60 Up to 2 via HDMI SD-SDI/HD-SDI Up to 8 via BNC Video outputs YUV /YPbPr Up to 4 via DVI-I HDBaseT Up to 4 via RJ45 SD-SDI/HD-SDI/3G-SDI Up to 4 via BNC Up to 2 via HDMI tvONE...
Interfaces 1x USB 3.0 per module Video Formats .mp4, .mov, .mkv, .m4v, .ts, .mts, .m2ts, .mt2 Video Codecs H.264 (CBP, Main, High), Playback Bit Rates Single stream to 100Mbs (per H.265/HEVC1 (Main) module), Dual Streams to 40Mbs (per module) tvONE...
Page 101
High speed storage up 16 GB per module (Coming soon) Supported devices Flash file systems FAT, FAT32, Remote File transfer supported ext3, ext4, NTFS Still image support Up to 7680x4320 Rendered to 4K Supported file types JPEG, PNG, BMP tvONE...
USE THE SOFTWARE; YOU MUST DELETE OR DESTROY ANY COPY IN YOUR POSSESSION OR CONTROL. This Agreement is between you (“you” or “your”) and tvONE™ Ltd, a limited company incorporated in England and Wales (registration number 1973948) having its registered office at Continental Approach, Westwood Ind.
Page 103
Licensor with respect to the Software. Contact us If you have any questions about this Agreement, or want to contact Licensor for any reason, please direct all correspondence to: tvONE Limited Legal Department Continental Approach, Westwood Ind. Est, Margate, Kent CT9 4JG For customer support please contact: tech.usa@tvone.com...
Page 106
How many source signals or inputs are required? Is there any switching or processing before the signal enters the video wall processor? ______ What are the source signal types? ___________ _____________________________________ How many windows will be required for the video _____________________________________ wall? Include all windows even windows that are _____________________________________...
Need help?
Do you have a question about the C3-540 CORIOmaster and is the answer not in the manual?
Questions and answers