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Troubleshooting
Related Manuals for Tvone C2-2855
Summary of Contents for Tvone C2-2855
- Page 1 C2-2855 User Manual V1.03...
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Page 2: Table Of Contents
Inputs/Outputs ............................ 20 4.8.1 Universal DVI ............................20 PANEL INTERFACE ......................21 Panel Overview ........................... 21 Using the C2-2855 ..........................21 OLED Panel Overview ........................22 Foreground/Background Indicators ....................22 MENU OVERVIEW ....................... 23 Layering Control ..........................23 Swapping Layers ..........................24 Genlock &... - Page 3 Keying ..............................34 Freeze ..............................34 Preset ..............................34 Logo ..............................34 8.10 Transition ............................34 POPULAR TASKS........................ 35 Setting up Sources and Outputs ......................35 9.1.1 Source Setup ............................35 9.1.2 Output Set Up ............................. 35 Switching Sources ..........................35 Customizing Transitions ........................
- Page 4 10.10 Keying............................. 52 10.11 Presets ..............................52 10.12 Transitions ............................52 TROUBLESHOOTING AND TECHNICAL SUPPORT ............53 FREQUENTLY ASKED QUESTIONS ................... 54 12.1 There is no picture on the Output....................... 54 12.2 There is excessive flicker on the Output..................... 54 12.3 The Output image is distorted.
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Page 5: Disclaimer
Caution: This equipment is intended for use in the manner prescribed in the Instruction Manual. Any user changes or modifications not expressly approved by tvONE Solutions could void the user’s authority to operate the equipment. The Instruction Manual shows or describes the proper connection of this equipment for operation that insures FCC compliance. -
Page 6: Manual Copyright Notice
Manual Copyright Notice This Operation Manual is the intellectual property of tvONE, ©2014. No portion of this manual may be copied or reproduced in any manner or by any means, including, but not limited to electronic and electro-mechanical, without the express written permission of... -
Page 7: Safety Instructions
2 Safety Instructions To insure the best from this product, please read this manual carefully. Keep it in a safe place for future reference. To reduce the risk of electric shock, do not remove the cover from the unit. No user serviceable parts inside. Refer servicing to qualified personnel. 2.1 Power and connections This unit is not disconnected from the AC power source as long as it is connected to the wall outlet. - Page 8 2.5 Ventilation Slots and openings in the sides of the unit are provided for ventilation. To ensure reliable operation, avoid obstruction of these openings and ensure the unit is installed in a well- ventilated area. 2.6 Intellectual property Some IC chips in this product include confidential and/or trade secret property. Therefore you may not copy, modify, adapt, translate, distribute, reverse engineer, reverse assemble or decompile the contents thereof.
- Page 9 IMPORTANT: CONSIGNES DE SECURITE Afin de tirer le meilleur de ce produit, merci de lire attentivement ce manuel. Gardez-le dans un endroit sûr pour pouvoir le consulter à nouveau. Afin de réduire le risque de choc électrique, ne retirez pas l’unité de sa protection. Aucune pièce réparable par l’utilisateur à...
- Page 10 Les rainures et les ouvertures sur les cotés de l’unité servent à l’aérer. Pour permettre une utilisation sûre, évitez d’obstruer ces ouvertures et assurez-vous que l’unité est installée dans un endroit bien aéré. 2.6 Propriété intellectuelle Certaines puces IC dans ce produit contiennent des éléments propriétaires confidentiels et/ou des secrets commerciaux.
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Page 11: Instrucciones Importantes De Seguridad
INSTRUCCIONES IMPORTANTES DE SEGURIDAD Para sacar el mejor provecho de este producto, léase este manual con detenimiento. Guárdelo en un lugar seguro para poder hacerle referencia en el futuro. Para reducir el riesgo de calambre, no quite la cubierta del aparato. No hay piezas utilizables dentro. - Page 12 2.4 Ubicación Este aparato se debe instalar en un lugar seco y fresco, lejos de fuentes de calor excesivas, la vibración, el polvo, la humedad y el frío. 2.5 Ventilación El aparato viene provisto de ranuras y agujeros en los lados para la ventilación. Para asegurar una operación eficaz, se debe evitar la obstrucción de estos agujeros y también asegurar que el aparato se instale en una zona con adecuada ventilación.
- Page 13 WICHTIGE SICHERHEITSVORSCHRIFTEN Lesen Sie diese Bedienungsanleitung bitte sorgfältig, um Ihr Produkt optimal nützen zu können, und bewahren Sie sie zum späteren Nachschlagen an einem sicheren Ort auf. Entfernen Sie bitte keinesfalls die Abdeckung, um der Gefahr eines Stromschlags vorzubeugen. Im Inneren des Geräts befinden sich keine Teile, die vom Benutzer gewartet werden können.
- Page 14 2.5 Belüftung Seitliche Schlitze und Öffnungen sorgen für die Belüftung des Geräts. Um die ordnungsgemäße Belüftung zu gewährleisten, dürfen diese Öffnungen nicht verdeckt werden. Sorgen Sie außerdem dafür, dass das Gerät an einem gut belüfteten Ort aufgestellt wird. 2.6 Gewerbliches eigentum Einige integrierte Schaltkreise in diesem Produkt enthalten vertrauliche Informationen und/oder Betriebsgeheimnisse.
- Page 15 BELANGRIJKE VEILIGHEIDSINSTRUCTIES Lees deze handleiding zorgvuldig door om het beste uit uw product te halen. Bewaar het op een veilige plek voor raadpleging in de toekomst. Haal nooit het omhulsel van de eenheid af, dit om de kans op een elektrische schok te verminderen.
- Page 16 2.5 Ventilatie De sleuven en openingen aan de zijkant van de eenheid zijn voor ventilatie. Zorg er voor dat de eenheid op een goed geventileerde plek geïnstalleerd wordt zodat deze betrouwbaar werkt. 2.6 Intellectueel eigendom Sommige IC chips in dit product bevatten vertrouwelijke informatie en/of fabrieksgeheimen.
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Page 17: Unpacking And Installation
UNPACKING AND INSTALLATION 3.1 Shipping Carton Your unit will arrive boxed with internal foam inserts for maximum protection during shipping. You are encouraged to retain the box and all packing material so the unit can be returned in the unlikely event that repairs should ever become necessary. 3.2 Important Safety Instructions The AC power cable furnished with the unit should conform to the type in use in your country. -
Page 18: Quick Start
The C2-2855 is a Six Input Universal Scaler/Switcher with an advanced user interface together with support for a Still Image Store and a Logo Layer. The C2-2855 has six video inputs, 5 video outputs, together with audio in and out via Phoenix connectors and a 3.5mm Line Input. -
Page 19: Menu Overview
Live menu then press the relevant buttons marked “1-6” to switch between the sources. 4.7 C2-2855 Architecture The C2-2855 uses CORIO™ 2.5 technology at its core for control of Inputs, Outputs, Scaling, Layering, Audio Management, Still Image Store and Logo Layering. 19 |... -
Page 20: Inputs/Outputs
4.8.1 Universal DVI Universal DVI (DVI-U) is a tvONE led standard that uses a series of DVI adaptors to connect to a wide range of digital and analog signals even those with embedded audio. This gives great flexibility for end users and gives you instant access to additional inputs... -
Page 21: Panel Interface
5.2 Using the C2-2855 The C2-2855 is designed to be commissioned using Set Up and then used in Live mode. In Live mode the numbered buttons are used to select the various sources. -
Page 22: Oled Panel Overview
5.3 OLED Panel Overview The OLED displayed menu displays a host of useful information on its four line display. The OLED display shows where you are within the menu structure and the current set up of the unit. The current menu position is shown as a dynamic menu tree with the selected menu shown on the left. -
Page 23: Menu Overview
Logos, video Source Selection and Audio sources More information on the menus can be found in later chapters of this manual. 6.1 Layering Control The C2-2855 can control layering of Logo’s, Primary & Background video and a Color Field. This adds great flexibility to simple control of layering and external referencing. -
Page 24: Swapping Layers
6.2 Swapping Layers For simple layer priority control between two active layers there is a Swap command – this allows P/B (Primary over Background) and B/F (Background over Primary). Swap is most commonly used when you want to key over a Still Image (SIS) as a SIS can only applied to the Foreground layer. -
Page 25: Scaling Overview
Keying is possible through a specified color or a Luma Key through black or white. Defaults are also made available for common colors (green, blue, etc). This allows the output of the C2-2855 to be faded to black. Fade to Black... -
Page 26: Importing Logos
6.7 Importing Still Image Store Items Still Image Store Items can be imported using the supplied PC Control Software where it can be resized as required. Within the C2-2855 unit menu the Still Image Store layer can be shown/hidden, scaled, keyed and opacity applied. -
Page 27: Button Navigation
7 Button Navigation 7.1.1 Powering Up The on/off button is used to take the unit in and out of standby mode. Hold the button down for 2 Seconds to power up and 3 seconds to power down. The On/Off button displays in three states: On/Off Other Buttons Unit State... - Page 28 The Preset button is a hot key that is used in conjunction with the “1-6” buttons for recall of Presets. Presets – Pressing the Preset front panel put the C2- 2855 into Preset Mode. Then press the relevant buttons marked “1-6” to switch between the Presets. Sources –...
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Page 29: Other Useful Selections
7.1.5 Other Useful Selections Navigation Back navigation Press Back Button Go to Top Level Press & Hold Back Menu Button Saving Save Settings Press & Hold the OK Button for 3 seconds Panel Lock Panel Lock/Unlock Press Alt and then Back until you here a beep and the display will read Panel... -
Page 30: Shortcut & Live Menus
8 Shortcut & Live Menus 8.1 Overview Once the C2-2855 has been configured most daily operations will be completed using Shortcuts menu and the Live menu. It is also possible to access the various related elements of the Set Up menu from the Live menu through numerous “Settings” sub menus if required. -
Page 31: Shortcuts & Live Menu Map
The Shortcut menus offer a simple and quick method to access the most used settings for normal use of the C2-2855. The Shortcut menu is accessed from the top menu by scrolling down to Shortcuts then hitting ok, or can be accessed at any time by holding down the Alt key. -
Page 32: Live Menu
8.2.2 Live Menu The Live menu is focussed on the key tasks that will be used during normal operations following the initial system configuration and can be accessed by holding down the back button and navigating to the Live menu:- Primary Source, View (Full Screen, PIP or Hidden) Background... -
Page 33: Audio
8.4 Audio The C2-2855 has a powerful audio toolset for the embedded of various audio signals onto the output. Audio Output Selection Audio can embedded to the output from the following inputs: HDMI, DVI-U (DVI & HDMI), SDI, 3.5mm audio and Phoenix Audio (A1, A2 & A3). -
Page 34: Keying
8.6 Keying The Keyer can be used for Broadcast and Digital Signage Applications and can be enabled and disabled. For Broadcast applications it is possible to key through any background – eg Blue Screen, Green Screen, etc with full control over RGB values. -
Page 35: Popular Tasks
9 Popular Tasks 9.1 Setting up Sources and Outputs 9.1.1 Source Setup To set up a new Source enter the System menu and select Sources. In the Sources menu you can select between Inputs, SIS (Still Image Store) or Logos – select Inputs. Next select the Input you require –... -
Page 36: Customizing Transitions
Adding a Background Now go to the Live/Background/View menu and select Full Screen. In this menu we can also use the Background source to reference the C2-2855:- Full Screen This mode shows the Background input in a full screen view and is used in the PIP mode and will automatically Genlock the Background input source to the output. -
Page 37: Adding A Color Field As A Background
Using the PC Control Software a Still Image (SIS) can be optimized and uploaded to the C2-2855. It can be used on the Foreground layer as a Source or as a picture in picture (PIP) and alternatively the Layer/Swap menu can used to push it to the rear video layer and a Key Applied over the front layer. -
Page 38: Adding A Logo To A Presentation
Key in Live/Keying/Settings using the YUV Range settings and Softness. 9.7 Adding a logo to a presentation After loading and optimising a logo to the C2-2855 using the Control Software it can be selected through the Live menu by selecting your required Logo... -
Page 39: Using Audio From Alternative Sources
9.9 Using audio from alternative sources It is possible to choose audio from various sources. To select the audio being used go to the Live/Primary menu and scroll down to Audio – several options are available:- Follow Primary Audio from the Primary layer is heard. Follow Background Audio from the Background layer is heard. -
Page 40: Set Up Menu
10 Set Up Menu This section explores the variety of Inputs and Outputs that the C2-2855 is able to accept. The Set Up menu includes:- Control, Display, Navigation, Status, Autoset sense System Sources Inputs, Still Image Store (SIS), Logo Set Up... -
Page 41: Hdmi
10.2.1.2 EDID Management The C2-2855 supports full use of Extended Display Identification Date (EDID) which a data structure used by digital displays to describe its capabilities to the video source. The unit can pass through EDID information or read and store an EDID for use when the Display is not directly connected. -
Page 42: Universal Dvi
10.2.2 Universal DVI Universal DVI (DVI-U) is available for Input and Output directly for DVI-I and DVI-A and using adapters for HDMI, PC/HD, CV & YC. This system can add great flexibility for installers or for use at events and DVI-U adapters can add Input/Output flexibility in system designs. -
Page 43: Audio Connections
10.2.6 Audio Connections The C2-2855 has four Stereo Line Inputs (1 x 3.5mm and 3 x Phoenix) and a Stereo Phoenix Output. 10.2.7 Phoenix Audio It is possible to select Input audio on 3 stereo pairs and Output a stereo pair via Phoenix audio connectors. All inputs/outputs are auto gain to line level and each connector has a Ground connector in the center of each stereo pair. -
Page 44: Set Up Menu
10.3 Set Up Menu To enter the Set Up menu, navigate to the Set Up menu. 10.3.1 Set Up Menu Map These navigation buttons are used to move to a chosen menu and select it. Valid navigation selections are highlighted using backlighting. Holding the “OK”... -
Page 45: Sources
10.3.3 Sources Inputs Selects and configures the system inputs including DVI-U, HDMI, SDI, PC/HD, YC and Using the PC Control Software it is possible to upload images from all common formats (JPEG, GIFF, PNG, etc) in a .PCX format to the Still Image Store (SIS) and the system can store 5 still images of 263K each. -
Page 46: Rgb Settings
10.3.6 RGB Settings Calibrate This automatically finds the active area for RGB sources. Input Pixel Phase Ensures the analog sampling is taken from the middle of each pixel to avoid poor or smudged results. RGB Level Allows the contrast of the RGB levels to be adjusted. 10.3.7 YUV Settings Calibrate This automatically finds the active area for YUV sources. -
Page 47: Diagonal Interpolate
-90 degrees with 0 being the default. 10.3.17 EDID The C2-2855 supports full use of Extended Display Identification Date (EDID) which a data structure used by digital displays to describe its capabilities to the video source. The unit can pass through EDID information or read and store an EDID for use when the Display is not directly connected. -
Page 48: Hdcp
Takes EDID information from the monitor connected to the HDMI output. Default DVI-U The Default DVI-U EDID indicates to the source that the C2-2855’s native resolution is 1920x1200 60Hz and not a HDMI sink. If a user wants to use HDMI via the DVI-U connector then they must change the EDID setting to HDMI. -
Page 49: Outputs
Resolution, Layers On, H/V Shift Follow Primary, Follow Background, Mute Audio 10.4.1 Connectors The following sections will define the configuration of outputs connected to the C2-2855. Also need to define how you get to these sub-menus. 10.4.1.1 Signal Type This menu is used to select the signal type you are using:... -
Page 50: Audio
10.4.3 Audio In the audio menu it is possible to embed a variety of audio sources on the output – HDMI, DVI-U (DVI or HDMI), SDI, 3.5mm connector or Phoenix connectors (A1, A2 or A3). Alternatively it is possible to follow the audio from the source currently displayed as the Foreground or Background or to completely mute the output. -
Page 51: Genlocking Your Unit
We can set the Background to four different settings to accurately control the behaviour of the unit for Genlocking. In this menu we can also use the Background source to Genlock the C2-2855:- Full Screen This mode shows the Background input in a full screen view and is used in the PIP mode and will automatically Genlock the Background input source to the output. -
Page 52: Keying
Keying can be used to key out a presenter on a colored (blue, green, etc) or to key text onto image as a Lower Third or for a Digital Signage application. By default the C2-2855 is set to Luma Key through black although it is possible to set up a custom key value using YUV values and softness. -
Page 53: Troubleshooting And Technical Support
If problems are experienced, please read through the symptom topics below in order to resolve the problem. After doing so, if you still need to, contact Technical Support at http://www.tvone.com/support. Please have the following details of the problem handy: Overview... -
Page 54: Frequently Asked Questions
12 Frequently Asked Questions 12.1 There is no picture on the Output. If no LEDs are on, then ensure that the AC power adaptor is connected properly and the power switch is on at the AC outlet. If the Standby/ON LED on the unit is off but another blue LED is active then check that the monitor output from the computer is connected at both the computer and the unit. -
Page 55: The Rgb Input Is Selected But The Image Is Rolling Or Pink
12.9 The RGB input is selected but the image is rolling or pink. Check the Adjust sources menu and confirm that the input type and sync method is set correctly. (Having YUV input selected, instead of RGBHV often causes this problem). 12.10 The video signal from my DVD player does not appear to work. -
Page 56: Return Procedure
Serial Number Full details of the fault If you can provide a simple system drawing together with sources and output resolutions and frame rates that will help tvONE to replicate your fault. Invoice Number If avaialble Units should be returned via insured carrier or registered mail (thus allowing a trace to be made if the Processor is lost in transit), with shipping costs and insurance arranged at your own risk and expense. -
Page 57: Warranty Policy
sold.
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