Tvone CM2-547-MK2 User Manual
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Tvone CM2-547-MK2 User Manual

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CM2-547-MK2 CORIOmaster2™ MK2
CORIOgrapher™ V4.0 and above
User Guide V1.0
Firmware version V600 and above
PDF-CM2-547-MK2-V1.0
Sep 2023

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Summary of Contents for Tvone CM2-547-MK2

  • Page 1 CM2-547-MK2 CORIOmaster2™ MK2 CORIOgrapher™ V4.0 and above User Guide V1.0 Firmware version V600 and above PDF-CM2-547-MK2-V1.0 Sep 2023...

  • Page 2: Table Of Contents

    In this guide Welcome Get to know your products About your CORIOmaster2™ MK2 Show me an example About modules Input modules Output modules Bonding modules Audio modules Power supply module Adapters About your Streaming media and 4K playback input module About your HDBaseT input module About your HDMI input and output module 8HD Player –...
  • Page 3 Editor tools Markers Guildlines Canvas grid Snapping options Shrink or grow a window Creating a video installation Do I want Synclock or Framelock? Do I want a dedicated window or a free window? What are window qualities? Testing your video installation Set up and test audio Settings Device settings...
  • Page 4 Creating and editing custom resolutions Using your CORIOmaster2™ Presets Creating and editing presets What is a preset? What is included in a preset? What is not included in a preset? For best results Creating a new preset with all windows Creating a new preset with windows that are selected on the canvas Creating a new preset and choosing which windows to include Edit a preset in the preset editor...
  • Page 5 Before you start Adding and editing media streams Adding media items, streams, and playlists to your play queue Playing a multicast stream from an Magenta Encoder-100 on multiple CORIOmaster2 units Changing the duration of media items Playing streams with low latency Using the playback controls Managing the play queue Saving the play queue...
  • Page 6 Checking and updating the firmware of your CORIO device Checking your firmware version and downloading new firmware Updating the firmware I can't see my CORIOmaster2™ in the Discovered Devices list I can't log in to CORIOgrapher™ What do the error codes on the front panel mean? Why is my window pixelated, or looks blurry when I select a window source? My Streaming media and 4K playback input module keeps overheating I can't hear any audio...

  • Page 7: Welcome

    Welcome Welcome to tvONE Help, the place to get help with your: CORIOmaster2™ CORIOgrapher™ Get more help You can read more online. To open the online help, select Help in CORIOgrapher, or visit help.tvone.com/r/docs/cm2- mk2/home/1. Meet CORIOmaster2 CORIOmaster2 connects to a wide range of sources and displays, and works with CORIOgrapher™ software to allow you to build dynamic video installations with an easy-to-use visual interface.

  • Page 8: Get To Know Your Products

    About your HDBaseT input module About your HDMI input and output module 8HD Player – Synchronized playback mode FTP Server media synchronization AES file decryption About your S/PDIF and analog audio module Hardware recommendations Get help with your Magenta Encoder-100 PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 9: About Your Coriomaster2™ Mk2

    Risk of damage Do not insert high bandwidth input modules in column A. The device and module can be damaged. If you are unsure contact your distributor. Standard bandwidth module connector High bandwidth module connector Rules for placing output modules PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 10: Show Me An Example

    CORIOmaster2 front panel The front panel of your CORIOmaster2 includes a customizable status screen. The status screen can show the IP address of your CORIOmaster2, its status, and the name of the device. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 11 Connect to your network with Ethernet CPU module Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Power supply unit (PSU) Connect to electrical outlet Optional second PSU, sold Optional: connect to electrical outlet separately PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 12: About Modules

    Read more about HDMI modules Supports up to HDCP 2.2 on page 10. Octad HDMI output module 8 x HDMI up to 1080p@60 Hz CM2-HDMI-HD-8OUT Read more about HDMI modules Supports up to HDCP 2.2 on page 10. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 13: Bonding Modules

    Female connector HDMI adapter CMD1941 HDMI Analog PC adapter ZDH-2040 Analog RGBHV adapter ZDB-2038 Analog RGBHV YPbPr/YUV adapter ZDR2042 YPbPr/YUV YC (S-Video) adapter ZDB2048 2 x composite video YC (S-Video) adapter ZDS2046 4-pin mini-DIN Composite video adapter ZDC-2050 PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 14: About Your Streaming Media And 4K Playback Input Module

    Connect an Ethernet cable to play media over IP. If any status indicator stays red , restart your CORIOmaster2™. If that doesn't work, contact tvONE support. Contact details are at the back of this guide. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 15: About Your Hdbaset Input Module

    150 m away. The input module also allows you to extend Ethernet to remote transmitters that support HDBaseT Class A and HDBaseT Class B. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension Features HDBaseT Class A to 150 m...

  • Page 16: About Your Hdmi Input And Output Module

    The High-Definition Multimedia Interface (HDMI™) modules are a proprietary audio/video interface for transmitting uncompressed video data and compressed or uncompressed digital audio data from an HDMI- compliant source device. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension STATUS Indicates the status of this module. Green means that the module is working correctly.

  • Page 17: 8Hd Player - Synchronized Playback Mode

    How to change the operating mode? 1. To change the operating mode in CORIOgrapher, select Settings > Module Configuration 2. Find the Streaming media and 4K playback module that you want to set up, and select > Configure PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 18 To playback the files we must set up at least one synchronized group. 1. Double-click the window you wish to play media, and from Properties, select (Media Player)  Manage.] 2. Select Synchronized Groups then + Add synchronized group PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 19 The files can be in any order in the group, but they will play back into the quadrant for the number selected, for example a clip placed in position 8 will playback in the quadrant numbered 8. 5. Synchronized groups can now be added to a playlist PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 20 The displays must be positioned physically under the window content as the window cannot be split in to separate parts. Four 1080p30 files can playback in to one 4K30 window. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 21: Ftp Server Media Synchronization

    Configure from the drop-down menu. Go to Networking and select DHCP to obtain an IP address automatically or set up a static IP address. Save and close to confirm the settings. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 22 If you have more than one module in your chassis, they will need to synchronize with the same server and therefore will all receive the same files. Each module though will need to be synchronized separately as the API command is by slot number. Each module can select which files to play using playlists. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 23: Aes File Decryption

    The IV must be set as this is used for every item in the queue and the user cannot edit this value per stream. If you need help to set up AES then contact your distributor, or tvONE support. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 24: About Your S/Pdif And Analog Audio Module

    Indicates the status of the module. Green means that the module is working correctly. Red (LED) means that there is a problem. If any status indicator stays red, restart your CORIOmaster2. If that doesn't work, contact tvONE support. Contact details are at the back of this guide. Supported formats The S/PDIF and analog audio module supports all audio formats outputted as PCM with a frequency of 48 kHz.

  • Page 25: Hardware Recommendations

    Hardware recommendations At tvONE, we design our products to the highest quality standards. To get the best results from our products, we recommend that you use the best quality connectors, cables, and adapters. Consider the points below when you choose accessories and position equipment.

  • Page 26: Set It Up

    User settings Creating and editing users Changing other users' passwords Changing your own password Network settings Configuring network settings for your CORIOmaster2™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules Deleting playlists PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 27 Managing encoders and streams Resolution Editor About custom resolutions Creating and editing custom resolutions PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 28: Planning And Installing Video Installations

    What is the native resolution of each source? What is the frame rate of each source? Will the sources be available at all times that the video wall is operating? Is there any switching or processing before the source reaches your CORIOmaster2™? PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 29: What Is A Window

    Read about our adapters on page 7. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension. Make sure your devices are within the operating specification. Installation environment In industrial environments, use shielded Ethernet cables. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 30 CORIOgrapher. You can also label the inputs and outputs directly. 4. Connect your sources to the input modules of your CORIOmaster2. Keep a note of which source is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 31 5. Connect your CORIOmaster2 to your network. If you want to control your CORIOmaster2 with a serial controller, connect a serial controller. 6. Connect your CORIOmaster2 to an electrical outlet and power on. Optional redundant PSU requires connection to a separate electrical outlet. You can now create your video wall in CORIOgrapher. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 32: Setting Up A Video Installation In Coriographer

    Is approximately 60 MB in size once installed To use the preview feature, your PC must have Windows Media Player installed, and it must have been launched at least once. Preview performance depends on the specifications of your PC and number of windows in your installation. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 33: About Coriographer

    Dashboard CORIOview and CORIOmaster micro only. Standby puts your device into standby mode. Standby Help opens tvONE help for your product. Help Settings is where you configure your system, network, modules, and more. Settings PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 34: Getting Started With Coriographer

    Secure option clear. Host (IP or COM) doesn't contain an IP address, read troubleshooting advice on page 132. 3. When you are logged in to your CORIOmaster2, if prompted select Read to get its configuration. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 35: To Log In With Secure Mode

    5. OPTIONAL: You can copy the product code to the clipboard, so you can paste the product code in to your email or document. 6. OPTIONAL: You can export the product configuration summary to a PDF file to include in your documentation. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 36: To Send A Configuration To Your Coriomaster2

    PlayQueue1 and PlayQueue2. If you intend to always have just one streaming source in a play queue, then you could use names like WOWZAstream, or LectureTheatreStream. Naming rules Names must be unique and start with a letter. They can contain letters, numbers, and underscores, and can be up to 21 characters long. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 37 1. In CORIOgrapher, select Settings > Slot Status. 2. For each port, enter a useful name. 3. To save your new names, select Apply (inputs and outputs only). If you are creating an offline configuration, select Editor >  Save to file. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 38: Enabling Secure Mode

    Enabling secure mode 1. If available, clear the Secure option and log in to CORIOgrapher. 2. Select Settings > Networking. 3. Select Secure connection. 4. Select Save > Yes. CORIOmaster2 restarts. 5. If available, select Secure and log in. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 39: About Hdcp

    Pixelated Show me an example of window pixelation The left display has HDCP encryption high enough for the input source, but the right display doesn't, so the part of the window shown in the right display is pixelated. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 40 HDCP version to negotiate with the source. 4. To save your changes, select Apply (inputs and outputs only). 5. If you are creating an offline configuration, select Editor >  Save to file. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 41 You are not allowed to output HDCP encrypted content on unencrypted or lower HDCP version displays. Bulk updating the output HDCP properties 1. In CORIOgrapher, select Settings > Slot Status. 2. When connected to your device HDCP Status will automatically update to show if HDCP is active. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 42 4. When you are happy, select Take and then Set device startup to save the take on your CORIOmaster2, so your changes will be restored on start up. 5. If you are creating an offline configuration, select Save to file. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 43: Keying Windows On Your Coriomaster2

    3. Adjust the Y range upper and lower sliders to choose the luminance range to be keyed. To key through black set the sliders to 0 and 16. To key through white set the sliders to 240 and 255. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 44 Sources of the windows Display with all window keying turned off Window 2 and Window 4 keys through black to show window 1. Overlapped keyed windows 2 and 3, show black of window 2, instead of window 1. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 45 Show me examples of keying White logo keyed using black to remove the background Cut out keyed through white PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 46: Source-Linking On Your Coriomaster2

    3. For the module you want to enable Source-linking, select your required shape for the content. The numbers in the boxes indicate the location of each source being stitched together to help you connect your cables to the correct ports. This cannot be changed. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 47 6. Use the window as normal, for example with presets. Why can't I enable Source-linking for my module? Source-linking only works on selected modules, speak to your distributor to find out more information. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 48 Show me examples of Source-linking Stitching 4 x 4K sources into one 8K source. 2x2 shape 1x4 shape 4x1 shape PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 49 Assets, select (Sources) > to show the Source-linking options, select for your module. If you are unable to resolve your issues, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 50: Editor Tools

    Hide the alias text if you want to just have a marker with no text. Lock the markers in place from Items > select the padlock next to the item. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 51 Each marker helps to define a zone in a different physical space on the same canvas with their own sources and presets controlling them. The Conference Room right display is an custom LED installation where the bottom part is not used. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 52: Guildlines

    2. You can enter the exactly value to position the guideline on the canvas. 3. Lock the guideline to stop it from being accidentally moved by selecting the padlock. 4. Remove the guideline from the canvas by selecting the bin. Guidelines are not part of the undo history. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 53 Show me examples Using guidelines to space out the displays. Turn off snapping to displays and windows and use guidelines to arrange your windows in specific locations. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 54: Canvas Grid

    You can control what items will snap to, making it easier to set up and manage complex canvases with many items. Customize the canvas snapping 1. From Editor > Canvas options. 2. Select or clear which options to change the snapping behavior. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 55: Shrink Or Grow A Window

    Undo the change to go back to the previous size as shirking or growing by a percentage is relative to the current size. Use the window Fade to increase the visual change. Double click the window to show the Properties, adjust the Appearance > Fade. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 56: Creating A Video Installation

    6. OPTIONAL: If the display resolution is not listed there are two possibilities: 1. The module does not support the resolution you require, for example you want a 4K resolution on a 2K output. You will need to use a different module that supports your required resolution. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 57 7. OPTIONAL: If your output module supports port cloning, you can clone an output onto a second display. Both displays show the same output at the same resolution. From Properties > Clone Output select On. 8. For each display you want to use in your video installation, select to add a display. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 58: Do I Want A Dedicated Window Or A Free Window

    XHQ (Extreme High Quality) are burgundy, and up to 8120×4320 pixels, or for Source-linking the port resolution times the shape, for example 15360x2160. Minimum window quality for high bandwidth resolutions 3840x2160p30 or greater require at least EHQ. 3840x2160p60 or greater require at least UHQ. Source-linking requires XHQ. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 59 Read about testing your video installation on page 54. Read about HDCP on page 33. Read about window keying on page 37. Read about Source-linking on page 40. Read about editor tools on page 44. Read about CORIOmaster2™ on page 40. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 60: Testing Your Video Installation

    Displays arranged incorrectly in CORIOgrapher Output ports named incorrectly Displays connected incorrectly Source and displays connected and arranged correctly. 4. If you can't resolve these issues, you might need to contact tvONE support. See contact details on page 150. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 61: Set Up And Test Audio

    If you cannot hear any sources, check the audio settings of the output devices. If your source is a stream with low latency, your CORIOmaster2 mutes the audio. Read more about playing streams on page 102. The Streaming media and 4K playback input module only supports the following embedded audio formats: PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 62 If your source is a stream with low latency, CORIOmaster2 mutes the audio. Read more about playing streams on page 102. The Streaming media and 4K playback input module only supports the following embedded audio formats: Read about what to do if you can't hear audio on page 136. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 63: Settings

    Network settings Configuring network settings for your CORIOmaster2™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules Deleting playlists Managing encoders and streams Resolution Editor About custom resolutions Creating and editing custom resolutions PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 64: Device Settings

    3. Select Save. Choosing your working units You can choose to work in inches or millimeters when you build video installations in CORIOgrapher™. To choose a unit 1. Select Settings > CORIOgrapher. 2. From Default Units, choose your preferred units. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 65: Customizing The Front Panel Of Your Coriomaster2

    Settings that are saved on your CORIOmaster2 All settings are saved to a backup file on your CORIOmaster2, including: Presets Configuration, including custom names Canvases The play queue of a Streaming media and 4K playback input module Network settings Manually added streams PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 66: Restoring Your Settings From Your Coriomaster2

    The play queue and playlists of a Streaming media and 4K playback input module aren't saved to your computer. To back up your settings to a file on your computer 1. Select Editor > Save to file. 2. Choose a location for the file, and save. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 67: Restoring Or Copying Settings From A File On Your Computer

    Before you reset your CORIOmaster2, you might want to back up your configuration. When you set up your CORIOmaster2, you can restore your configuration. Read about backing up and restoring your configuration on page 59. To reset your CORIOmaster2 to factory default settings 1. Select Settings > General. 2. Select Factory Reset. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 68: User Settings

    Create offline configurations Save and load configurations Use the console Create and edit video installations Create and edit presets Set window and display properties, including disabling audio Change settings, including creating and editing other users Set up a new CORIOmaster2 PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 69: Why Set A Timeout Time

    Passwords cannot contain spaces. 6. Select Enable timeout, and enter or select a timeout time from 1–540 minutes. tvONE recommends a timeout time from 1–5 minutes. 7. Select Save. Changing other users' passwords You can make changes to other users' accounts.

  • Page 70: Changing Your Own Password

    If you choose a static IP address, make sure you enter a unique value for your IP address. Using the same IP address for multiple devices can cause your devices to disconnect. Contact your network administrator for help. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 71 3. OPTIONAL: Configure your static IP address. Enter a value for your IP address and subnet mask. If your CORIOmaster2 and PC are on different networks, enter a value for your gateway. If you need help with network settings, contact your network administrator. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 72: Configuring Network Settings For Streaming Media

    If you only want to use your Streaming media and 4K playback input module to play media from a USB drive, you don't need to configure network settings. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm2-mk2/encoder-100/1. About static IP addresses If you want to use a static IP address, you need some information about the range of available IP addresses on your network.

  • Page 73: Finding The Mac Address Of Your Streaming Media And 4K Playback Input Module

    Finding the MAC address of your Streaming media and 4K playback input module 1. In CORIOgrapher, select Settings > Module Configuration. 2. Find the Streaming media and 4K playback module that you want to set up, and select  > Configure. 3. Read the MAC address. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 74: Playlist Settings

    Deleting playlists If you have a Streaming media and 4K playback input module, you can delete all your playlists, or individual playlists. Deleting all your playlists 1. In CORIOgrapher, select Settings > Playlists. 2. Select Remove all saved playlists. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 75: Managing Encoders And Streams

    Search for an encoder that doesn't appear automatically. Select an encoder to see details about that encoder. Select Manage the encoder, or change your configuration. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm2-mk2/encoder- 100/1. Remove an inactive encoder. Preview the stream from an encoder. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 76 You can add new streams, and remove all your saved streams. You can edit the name and URL of saved streams. 1. Select the stream and then select > Edit. 2. Edit the name or URL of the media stream. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm2-mk2/encoder-100/1. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 77: Resolution Editor

    60 Hz. We've created a custom resolution algorithm that maximizes the likelihood that the resolution will work in your setup. 1. In CORIOgrapher, select Settings > Resolution Editor. 2. Select  Add output resolution (easy) to show the dialog. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 78 Allows you enter the values directly. The blue boxes are linked depending on the total values, so changing one will update the other two. For interlaced resolutions the vertical sync pulse, and front and back porches must be twice the even field. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 79 CORIOmaster2 output resolution generator (tvONE) Enter the values to create a custom resolution for your outputs that is compatible with the requirements of the output modules. This is the same method as the  Add output resolution (easy), but will not search the existing resolutions, or the CEA list for matching resolutions.
  • Page 80 If you are connected to a device the resolution will be automatically deleted on your device. Show built-in resolutions 1. In CORIOgrapher, select Settings > Resolution Editor. 2. Select Show All Resolutions to show all the resolutions including built-in and custom. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 81: Using Your Coriomaster2

    Adding and managing custom EDID files Presets You can create and save up to 50 presets in CORIOgrapher™. In this section Creating and editing presets Loading a preset Show me some preset scenarios Adding more windows with existing presets. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 82: Creating And Editing Presets

    Build the preset with the highest number of windows first. Include all the windows you want to use in all your presets for the canvas you're working on. Move any windows that aren't for this preset away from the displays, and shrink them to reduce bandwidth. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 83 If you want to reduce the video bandwidth consumed by a window, consider shrinking it instead. Windows used in presets only appear on one canvas You can't use windows that are included in presets on more than one canvas. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 84: Creating A New Preset With All Windows

    Show presets. 2. From the canvas, select the windows you want to include in the preset. 3. From Presets, select New. 4. OPTIONAL: Select the number where the preset will be created. The next available location is automatically selected. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 85: Creating A New Preset And Choosing Which Windows To Include

    6. OPTIONAL: Select Layout only to create a preset that doesn't update the window sources, for example if you want to move windows and keep the sources the same. 7. Select Choose windows, the preset editor will show. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 86: Edit A Preset In The Preset Editor

    4. Select or clear which windows you want to include in your preset. 5. Update the included windows for the preset, for example change their position, rotation, border color, or change which windows are included in the preset. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 87: Previewing Changes On The Device While Editing A Preset

    You will need save any changes and close the preset editor to test your preset transitions in context with your other presets . Read more about loading presets on page 83. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 88: Quick Edit, Overwrite, Cloning, And Deleting Presets

    Presets, find the preset you want to clone, select and select A new preset is added to the end of the list. To delete a preset 1. Select Show presets. 2. In Presets, find the preset you want to delete, select and select PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 89: Loading A Preset

    You can load any of your saved presets in CORIOgrapher from Dashboard Editor. From Dashboard, select a preset. From Editor, select Show presets. In Presets, find the preset you want to show, select The yellow bar indicates the last loaded preset. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 90: Show Me Some Preset Scenarios

    Have a 'reset zone' preset for example Room_1_Reset or Room_1_Default. Leave enough space between the zones for window transitions on and off the displays. Third-party controllers can use the prefix to filter by zone, so you only see the presets you are interested PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 91 Space is important Zones are too close together Zones have enough space to move windows around the displays Read about using markers to zone your canvas on page 44. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 92: Adding More Windows With Existing Presets

    The analyzer is disabled each time you load or read a device configuration. Manually updating presets with the new windows 1. From Editor, select Show presets. 2. In Presets, select to enable the analyzer. 3. In Presets, choose a preset to update by looking for PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 93: Bulk Updating Presets

    4. We will automatically add the windows that are not in the presets in their current location. You can do a mixture of manually updating some presets, and bulk updating the rest. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 94: Changing The Source Playing In A Free Window

    , choose a source from list. You can mute and unmute a source's audio by selecting the microphone next to the source. Changing the source using the dashboard You can change the source playing in any free window from the dashboard in CORIOgrapher. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 95 1. From Dashboard, find the free window you want to change, and select a source. 2. Select Take. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 96: Using Audio

    Cutting to black and muting individual outputs Adjusting volume and muting all displays and outputs associated with a canvas Cutting to black and muting all displays and outputs associated with a canvas Controlling audio from the dashboard Emergency cut to black and mute PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 97: About Embedded Audio

    Administrators can disable and enable sources and outputs. 1. Select Settings > Slot Status. 2. Select or clear Audio Enabled. Disabling and enabling an audio source playing in a window from Properties Administrators and power users can disable audio sources. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 98 1. From Editor, select a window. 2. Select Properties > Input Settings (shared). 3. Select or clear Audio Enabled. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 99 Disabling and enabling audio for a display from Properties Administrators and power users can disable audio for displays. 1. From Editor, select a display. 2. Select Properties > Audio. 3. Select or clear Audio Enabled. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 100: Choosing What To Listen To With Coriographer

    The audio is sent to all enabled outputs. When you choose breakaway audio mode, you hear your chosen audio all the time, even if your video sources change. From Editor, select a source from the list. From Dashboard, select a source from the list. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 101 When you choose audio-follows-video mode, you listen to a window. If the source playing in that window changes, the audio changes to play the new source. From Editor, select a window from the list. From Dashboard, select a window from the list. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 102: Choosing Which Outputs Play Audio

    All users can mute, unmute, and adjust the input audio level for any source. Adjust the input audio level to match and balance the audio levels of different sources. For example, if you have one very loud source, lower the input audio level until it matches your other sources. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 103 To mute and unmute a source 1. Select a source. From Editor: From Dashboard: 2. Mute or unmute the source. From Editor: From Dashboard: To mute audio, select . To unmute audio, select PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 104: Muting Individual Audio Outputs

    Slot Status. Outputs that show are cut to black and muted, or the canvas is muted. Cutting to black and muting individual outputs Administrators and power users can cut to black and mute individual outputs, and restore them. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 105: Adjusting Volume And Muting All Displays And Outputs Associated With A Canvas

    All users can mute, unmute, and adjust the volume for all displays and outputs associated with a canvas at the same time in CORIOgrapher. To mute and unmute all displays and outputs associated with a canvas From Editor: From Dashboard: To mute audio, select To unmute audio, select PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 106: Cutting To Black And Muting All Displays And Outputs Associated With A Canvas

    To cut to black and mute all displays and outputs associated with a canvas From Editor: From Dashboard: To cut to black and mute all displays and outputs associated with the canvas, select To restore all displays and outputs associated with the canvas, select PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 107: Controlling Audio From The Dashboard

    All users can cut to black and mute, and restore, all displays and outputs across all canvases in CORIOgrapher > Dashboard. To cut to black and mute all displays and outputs To cut to black and mute all displays and outputs, select To restore all displays and outputs, select PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 108: Media And Streams

    Playing the play queue automatically Saving media to internal storage Manage your media and streams in CORIOgrapher™. Double-click the window you wish to play media or streams, and select (Media Player) Manage. The media player is not available when you work offline. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 109: Before You Start

    50. Adding and editing media streams You can manually add media streams from your network or from the internet. You can configure and add streams from an Magenta Encoder-100. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm2-mk2/encoder-100/1. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 110 4. Enter a descriptive name and the URL of the media stream, and then select Add IP Stream. 5. To edit the details of a media stream, select the stream and then select > Edit. 6. Edit the name or URL of the media stream. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 111: Adding Media Items, Streams, And Playlists To Your Play Queue

    1. In Editor, double-click the window you wish to play streaming media, and select (Media Player) Manage. 2. Select your media source. 3. Drag media items and streams, or a playlist, into the play queue. Still image Saved stream PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 112 To add a multicast stream to the play queue, the play queue must be stopped. To add a multicast stream to a playlist, first select a playlist. 1. Select Streams. 2. Select the Magenta Encoder-100 you want to add. 3. Select > Multicast > Add to play queue Add to playlist. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 113: Changing The Duration Of Media Items

    RTSP Multicast. For best results If you send a multicast stream on a large network, tvONE™ recommends using equipment with IPv4 multicast addressing, and/or IGMP v2 support. For more information, contact your network administrator. Changing the duration of media items By default, still images play for 10 seconds, video clips play for the length of the clip, and streams play...

  • Page 114: Playing Streams With Low Latency

    Repeat these steps for every item in the play queue that you want to play with low latency. CORIOmaster2 automatically disables the audio of streams with low latency. If you want to listen to audio from your stream, clear latency. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 115: Using The Playback Controls

    Clear the play queue When the play queue is stopped, you can: Enable and disable looping Play the play queue Remove an item from the play queue Clear the play queue Change the resolution of the play queue PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 116: Managing The Play Queue

    Remove any item from the play queue. Clear the entire play queue. Choose to play the play queue when your CORIOmaster2 starts up. Drag a playlist into the play queue. Dragging a playlist into the play queue replaces the existing play queue. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 117: Saving The Play Queue

    Label options are for the play queue, so will apply to any items that are in the play queue. 4. Select Apply to send the changes to your device. The dialog will remain open. 5. Select Close to close the dialog. Close will discard changes that have not been applied. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 118: Playing The Play Queue Automatically

    1. Build your play queue and select Play on startup. 2. In Editor, select Set device startup. Saving media to internal storage You can save media items from your USB drive to the internal drive. Read more about the internal drive on page 120. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 119: Creating And Managing Playlists

    You can create new playlists from scratch, or save your play queue as a playlist. Playlists are saved on your CORIOmaster2. You can choose to save or delete your playlists when you restore your CORIOmaster2 to factory default settings. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 120 To remove something from the playlist, select the media item or stream and select  > Remove from playlist. To remove all items from the playlist, select  > Clear all items. To change the properties of an item, select the item, and then select > Edit. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 121 3. If you create a new playlist, enter a name and choose a resolution for your playlist. 4. If you replace an existing playlist, select a playlist to replace from the list. You can enter a new name and choose a new resolution for the playlist if you want to. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 122 1. Select Playlists and select a playlist. 2. Select > Edit details. 3. Enter a new name or choose a new resolution. Clearing all the items from a playlist From the playlist editor, select > Clear all items. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 123 When you load and play a playlist, any items in the play queue are replaced. You can: Drag a playlist into the play queue and select Select a playlist and select > Load and play. From the playlist editor, select PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 124 You can change the slot that a playlist is associated with in Settings > Playlists. Read more about configuring playlist settings on page 68. Deleting all playlists You can delete all your playlists in Settings > Playlists. Read more about configuring playlist settings on page 68. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 125 3. Enter a name and choose a resolution for your playlist. 4. Repeat steps 2 and 3. Enter a unique name for the playlist each time. 5. Open each new playlist and add items in the playlist editor. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 126: Using The Internal Drive

    These items use memory, and you can't remove them manually. To remove hidden items, remove all items from the internal drive. See the Streaming media and 4K playback module specification document for a list of compatible file types. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 127 Cut. Right-click in an empty space and select Paste. Copy or cut and paste individual items and folders with Ctrl+C or Ctrl+X, and Ctrl+V. Delete media items and folders. Select a media item or folder, and then select > Delete. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 128 You play items from the internal drive in the same way you play all media items and streams. Drag items into the play queue, or into a playlist. Read more about playing media and streams on page 102. Read more about playlists on page 113. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 129: Choosing The Best Resolution For Your Playlist Or Play Queue

    To find the resolution of a media stream, visit the source of the stream. To find the resolution of a media item, select the item in the media browser. Information about that item is displayed on the right. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 130 Replacing a module Risk of damaging modules Take care when you replace modules. If the components of modules touch other modules, or the metal chassis, they can be damaged. If you don't have experience, ask a qualified technician for help. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 131 High bandwidth input modules can only go in column B, slots 2, 5, 8, and 11. Risk of damage Do not insert high bandwidth input modules in column A. The device and module can be damaged. If you are unsure contact your distributor. Standard bandwidth module connector High bandwidth module connector PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 132 Inserting an output module into your CORIOmaster2 1. Insert the module into the guide rails of your CORIOmaster2. 2. Push the module firmly into the dock at the rear of your CORIOmaster2. 3. Screw the module in place. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 133 If you delete an EDID file that is in use and then reboot your CORIOmaster2, your CORIOmaster2 says it is using the deleted EDID file but is actually using the default EDID file. Take care to not delete EDID files that are in use. 1. In CORIOgrapher, select Settings > EDID Manager. 2. Find the EDID file you want to delete. 3. Select Remove. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 134 This section contains frequently asked questions and advice on troubleshooting problems with your CORIOmaster2™. If you can't find the help you need, contact your distributor, and if they can't help, contact tvONE™ support. Contact details are at the back of this guide. In this section Checking and updating the firmware of your CORIO device I can't see my CORIOmaster2™...

  • Page 135: Checking And Updating The Firmware Of Your Corio Device

    Before you start To install the latest firmware for your device, you need CORIOdiscover V1.9 or above. CORIOdiscover software is available from help.tvone.com/r/docs/g/software. Checking your firmware version and downloading new firmware CORIOdiscover warns you if you try to install firmware that is older or the same as your existing firmware. If you don't want to check your existing firmware version, skip to step 2.
  • Page 136 When you save your settings, your device keeps all your saved configurations and canvases. 4. Enter your administrator login details. 5. Browse to the zipped DAT file that you downloaded. 6. Select Start Update. When the update is finished, you can log in to your device again. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 137: I Can't See My Coriomaster2™ In The Discovered Devices List

    4. Check the Ethernet or serial connectors that connect your device to your computer. 5. Check that you are using the latest firmware. You might need to update your firmware. Read about checking and updating your firmware on page 129. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 138 IP address. Read about changing the IP address of your device on page 64. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com...

  • Page 139: I Can't Log In To Coriographer

    Then try this Check the rfc6455 specification website for help with WebSocket status codes. https://datatracker.ietf.org/doc/html/rfc6455#section-7.4 If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 140: Why Is My Window Pixelated, Or Looks Blurry When I Select A Window Source

    Communication with a module failed, and the device will boot with a minimal image Critical configuration. There is no video output. If any advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.
  • Page 141 Try reducing the resolution or bitrate as much as you can without losing too much quality. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com...

  • Page 142: I Can't Hear Any Audio

    You might be trying to listen to a stream with low latency. CORIOmaster2 automatically mutes streams with low latency. The audio from a media item might not be compatible with your Streaming media and 4K playback input module. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 143 Check the format of your media items, page 140. Check if audio is disabled for sources or outputs 1. Select Settings > Slot Status. 2. Check that Audio Enabled is selected for each source and output that you want to use. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 144 Check if canvases or displays are cut to black and muted 1. Select Dashboard. 2. If a canvas is cut to black and muted, restore it. To cut a display to black and mute it, select To restore a display, select 3. Select Editor > Items. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 145 > Show presets. 2. From Presets, select a preset. 3. On the canvas, check which windows and sources appear in the preset. 4. Repeat for all presets. Read more about best practice for using presets on page 76. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 146 3. Check that your audio device is working. Try plugging in another source. 4. Make sure you are running the latest firmware and software. Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 129.
  • Page 147 Check if your stream is playing with low latency 1. In the play queue, select the stream. 2. Select > Edit. 3. Check if Low latency is selected. If you want to listen to audio from your stream, clear latency. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 148 Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 129. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 149: I Can't Update The Firmware Of My Streaming Media And 4K Playback Input Module

    2. Repeat the firmware update. Read more about updating your firmware on page 129. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 150: General Troubleshooting Checklist

    You must arrange and pay for shipping and insurance. Products in transit are your responsibility. tvONE does not accept responsibility for products lost in transit. Do not return a product for warranty repair without a return authorization number. tvONE will not repair your product. What are the minimum requirements for running CORIOgrapher? The minimum requirements for running CORIOgrapher are: Works with PCs running Windows®...

  • Page 151: What's The Password For My Coriomaster2

    A CORIOmaster2 has two output modules. The first output module goes into group C, slot 17. The second goes into group A, slot 3. Bonding modules go into group A, slots 6 and 9. Group B contains no output modules, so it doesn't need any bonding modules. PDF-CM2-547-MK2-V1.0 tvONE...

  • Page 152: Can I Use Hdmi Extenders With Coriomaster2™ Output Modules

    You can add media streams, video clips, and still images to a play queue. For the full list of supported formats, see the specification sheet. Specification sheets can be found on our website tvone.com. Can I save my play queue?

  • Page 153: How Do I Mute Audio

    Read more on page 96. Mute a display. Read more on page 98. Disable a source or display. Read more on page 91. Cut a display to black, which also mutes the audio. Read more on page 98. PDF-CM2-547-MK2-V1.0 tvONE...
  • Page 155 New editor items lock and visibility properties are now saved and loaded with your canvas. For the full list of new features and things we've fixed, see the release notes. Release notes are available at help.tvone.com/r/docs/g/software. Regulatory compliance for CORIOmaster2™ and all modules This product has been tested for compliance with appropriate FCC and CE rules and regulations.
  • Page 156 Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of tvONE. Copyright © 2023 tvONE™. All rights reserved.

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