Tvone CORIOmaster C3-540 User Manual
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Tvone CORIOmaster C3-540 User Manual

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C3-540 CORIOmaster™
C3-510 CORIOmaster mini™
C3-503 CORIOmaster micro™
CORIOgrapher™ V3.4 and above
User Guide V2.6
Firmware version M412 and above
PDF-C3-5xx-V2.6
Jun 2022

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  • Page 1 C3-540 CORIOmaster™ C3-510 CORIOmaster mini™ C3-503 CORIOmaster micro™ CORIOgrapher™ V3.4 and above User Guide V2.6 Firmware version M412 and above PDF-C3-5xx-V2.6 Jun 2022...

  • Page 2: Table Of Contents

    In this guide Welcome Get to know your products About your CORIOmaster™ About your CORIOmaster mini™ About your CORIOmaster micro™ About the buttons of your CORIOmaster micro™ About modules Input modules Output modules Audio modules Power supply module Adapters About your Streaming media and 4K playback input module About your HDBaseT input and output module About your HDMI input and output module 8HD Player –...
  • Page 3 Naming the channels of a Streaming media and 4K playback input module Enabling secure mode About HDCP Creating a video installation Testing your video installation Set up and test audio Settings Device settings Naming your CORIOmaster™ Resetting your CORIOmaster™ to factory default settings Choosing your working units Backing up and restoring your settings Backing up your settings on your CORIOmaster...
  • Page 4 Creating and editing presets What is a preset? What is included in a preset? What is not included in a preset? For best results Creating a new preset with all windows Creating a new preset with windows that are selected on the canvas Creating a new preset and choosing which windows to include Edit a preset in the preset editor Previewing changes on the device while editing a preset...
  • Page 5 Show me an example Choosing which window to hear with CORIOgrapher Adjusting the input audio level and muting individual sources Muting the audio output Media and streams Playing media and streams Before you start Adding and editing media streams Adding media items, streams, and playlists to your play queue Playing a multicast stream from an Magenta Encoder-100 on multiple CORIOmaster units Changing the duration of media items...
  • Page 6 Adding and managing custom EDID files Before you start Adding a saved EDID file Removing EDID files Troubleshoot it Checking and updating the firmware of your CORIO device Checking your firmware version and downloading new firmware Updating the firmware I can't see my CORIOmaster™ in the Discovered Devices list I can't log in to CORIOgrapher™...

  • Page 7: Welcome

    Welcome Welcome to tvONE Help, the place to get help with your: CORIOmaster™ CORIOmaster mini™ CORIOmaster micro™ CORIOgrapher™ Get more help You can read more online. To open the online help, select Help in CORIOgrapher, or visit help.tvone.com/r/docs/cm/home/1. Meet CORIOmaster Thanks for buying this CORIOmaster, CORIOmaster mini, or CORIOmaster micro. CORIOmaster connects to a wide range of sources and displays, and works with CORIOgrapher software to allow you to build dynamic video walls with an easy-to-use visual interface.

  • Page 8: Get To Know Your Products

    Only slots 4, 8, 5, 1, and 3 can contain Streaming media and 4K playback input modules. Install Streaming media and 4K playback input modules in the order shown here. Only slot 18 can contain a S/PDIF and analog audio module. PDF-C3-5xx-V2.6 tvONE...
  • Page 9 Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Optional second PSU, sold separately Optional: connect to electrical outlet Sealed slots Not available for use Power supply unit (PSU) Connect to electrical outlet PDF-C3-5xx-V2.6 tvONE...

  • Page 10: About Your Coriomaster Mini

    Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Output module (white) Connect to displays Connect to sources Input module (black) Note: slot 6 is a fixed input slot, included with every CORIOmaster mini. PDF-C3-5xx-V2.6 tvONE...

  • Page 11: About Your Coriomaster Micro

    Ask your distributor about: RM-660 - Dual Rackmount kit for 1U, half rack wide products. RM-661 - Single Rackmount kit for 1U, half rack wide products including shelf. RM-601 - Surface Mounting kit for 1U, half rack wide products. PDF-C3-5xx-V2.6 tvONE...

  • Page 12: About The Buttons Of Your Coriomaster Micro

    To select a window to hear, press and hold the button corresponding to that window until it starts flashing. You can play audio on any connected display or device with CORIOgrapher. Selecting a preset or source To select a preset or source, press and release the button corresponding to that preset or source. PDF-C3-5xx-V2.6 tvONE...

  • Page 13: About Modules

    For co-axial cables Streaming media and 4K playback CM-AVIP-IN-1USB-1ETH 1 x USB 3.0 input module CM-AVIP-IN-1USB-1ETH-128 1 x Ethernet Read more about the Streaming Supports up to 2 x 4K @30 Hz, or media and 4K playback input 1 x 4K @60 Hz module on page 10. PDF-C3-5xx-V2.6 tvONE...

  • Page 14: Output Modules

    1 x analog and 1 x S/PDIF Read more about the S/PDIF and Output: analog audio module on page 22. 1 x analog and 4 x S/PDIF Power supply module Module Product number Connections Redundant PSU for 4RU series CM-4RPS 1 x IEC power cord units PDF-C3-5xx-V2.6 tvONE...

  • Page 15: Adapters

    CMD1941 HDMI Analog PC adapter ZDH-2040 Analog RGBHV adapter ZDB-2038 Analog RGBHV YPbPr/YUV adapter ZDR2042 YPbPr/YUV YC (S-Video) adapter ZDB2048 DVI-U only 2 x composite video YC (S-Video) adapter ZDS2046 DVI-U only 4-pin mini-DIN Composite video adapter ZDC-2050 PDF-C3-5xx-V2.6 tvONE...

  • Page 16: About Your Streaming Media And 4K Playback Input Module

    Connect an Ethernet cable to play media over IP. If any status indicator stays red , restart your CORIOmaster™. If that doesn't work, contact tvONE support. Contact details are at the back of this guide. PDF-C3-5xx-V2.6 tvONE...

  • Page 17: About Your Hdbaset Input And Output Module

    150 m away. The input and output module also allows you to extend Ethernet to remote transmitters that support HDBaseT Class A and HDBaseT Class B. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension Features HDBaseT Class A to 150 m...

  • Page 18: About Your Hdmi Input And Output Module

    The High-Definition Multimedia Interface (HDMI™) modules are a proprietary audio/video interface for transmitting uncompressed video data and compressed or uncompressed digital audio data from an HDMI- compliant source device. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension STATUS Indicates the status of this module. Green means that the module is working correctly.

  • Page 19: 8Hd Player - Synchronized Playback Mode

    How to change the operating mode? 1. To change the operating mode in CORIOgrapher, select Settings > Module Configuration 2. Find the Streaming media and 4K playback module that you want to set up, and select > Configure PDF-C3-5xx-V2.6 tvONE...
  • Page 20 To playback the files we must set up at least one synchronized group. 1. Double-click the window you wish to play media, and from Properties, select (Media Player)  Manage.] 2. Select Synchronized Groups then + Add synchronized group PDF-C3-5xx-V2.6 tvONE...
  • Page 21 The files can be in any order in the group, but they will play back into the quadrant for the number selected, for example a clip placed in position 8 will playback in the quadrant numbered 8. 5. Synchronized groups can now be added to a playlist PDF-C3-5xx-V2.6 tvONE...
  • Page 22 The displays must be positioned physically under the window content as the window cannot be split in to separate parts. Four 1080p30 files can playback in to one 4K30 window. The 8HD player can also be combined with keying to create exciting effects. PDF-C3-5xx-V2.6 tvONE...

  • Page 23: Ftp Server Media Synchronization

    Configure from the drop-down menu. Go to Networking and select DHCP to obtain an IP address automatically or set up a static IP address. Save and close to confirm the settings. PDF-C3-5xx-V2.6 tvONE...
  • Page 24 If you have more than one module in your chassis, they will need to synchronize with the same server and therefore will all receive the same files. Each module though will need to be synchronized separately as the API command is by slot number. Each module can select which files to play using playlists. PDF-C3-5xx-V2.6 tvONE...

  • Page 25: Aes File Decryption

    The IV must be set as this is used for every item in the queue and the user cannot edit this value per stream. If you need help to set up AES then contact your distributor, or tvONE support. PDF-C3-5xx-V2.6 tvONE...

  • Page 26: About Your Dual Output Keying Module

    Keying and enable by selecting the tick box. The window will now be placed into the keying layer and a keying symbol will appear in the top right-hand side of the window to indicate that this window will be keyed. PDF-C3-5xx-V2.6 tvONE...
  • Page 27 255 then keying will occur in the white areas of the foreground window. Set these controls to suit your video signal. There is also a softness control which has an anti-aliasing effect on the edges where keying has occurred. PDF-C3-5xx-V2.6 tvONE...

  • Page 28: About Your S/Pdif And Analog Audio Module

    Indicates the status of the module. Green means that the module is working correctly. Red (LED) means that there is a problem. If any status indicator stays red, restart your CORIOmaster. If that doesn't work, contact tvONE support. Contact details are at the back of this guide. Compatibility Your S/PDIF and analog audio module is compatible with your CORIOmaster, or CORIOmaster mini.

  • Page 29: Hardware Recommendations

    Outputs 2-4 each have one digital S/PDIF output. Hardware recommendations At tvONE, we design our products to the highest quality standards. To get the best results from our products, we recommend that you use the best quality connectors, cables, and adapters. Consider the points below when you choose accessories and position equipment.

  • Page 30: Set It Up

    Configuring network settings for your CORIOmaster™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules Deleting playlists Encoders and streams settings Managing encoders and streams Resolution Editor About custom resolutions Creating and editing custom resolutions PDF-C3-5xx-V2.6 tvONE...

  • Page 31: Planning And Installing Video Installations

    Include all windows, even those that are not active all the time. What level of quality do you need for each window? In some cases, you can't have the highest quality for all your windows. Which windows can be lower quality? PDF-C3-5xx-V2.6 tvONE...

  • Page 32: What Is A Window

    Read about our adapters on page 9. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension. Make sure your devices are within the operating specification. Installation environment In industrial environments, use shielded Ethernet cables. PDF-C3-5xx-V2.6 tvONE...
  • Page 33 Keep a note of which display is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. You can also label the inputs and outputs directly. PDF-C3-5xx-V2.6 tvONE...
  • Page 34 5. Connect your CORIOmaster to your network. If you want to control your CORIOmaster with a serial controller, connect a serial controller. 6. Connect your CORIOmaster to an electrical outlet and power on. Optional redundant PSU requires connection to a separate electrical outlet. You can now create your video wall in CORIOgrapher. PDF-C3-5xx-V2.6 tvONE...

  • Page 35: Setting Up A Video Installation In Coriographer

    Is approximately 60 MB in size once installed To use the preview feature, your PC must have Windows Media Player installed, and it must have been launched at least once. Preview performance depends on the specifications of your PC and number of windows in your installation. PDF-C3-5xx-V2.6 tvONE...

  • Page 36: About Coriographer

    Dashboard CORIOview and CORIOmaster micro only. Standby puts your device into standby mode. Standby Help opens tvONE help for your product. Help Settings is where you configure your system, network, modules, and more. Settings PDF-C3-5xx-V2.6 tvONE...

  • Page 37: Getting Started With Coriographer

    130. 3. When you are logged in to your CORIOmaster, select Read to get its configuration. To log in with secure mode You can communicate securely with your CORIOmaster. To use secure mode, enable secure mode. PDF-C3-5xx-V2.6 tvONE...

  • Page 38: To Create A Configuration Offline

    1. Create or load a configuration. 2. In Home, select your device from Discovered Devices and enter your administrator login details. The default username is and the default password is admin adminpw 3. Select Send. PDF-C3-5xx-V2.6 tvONE...

  • Page 39: Naming Input And Output Ports And Channels

    1. In CORIOgrapher, select Settings > Slot Status. 2. For each port, enter a useful name. 3. To save your new names, select Apply (inputs and outputs only). If you are creating an offline configuration, select Editor >  Save to file. PDF-C3-5xx-V2.6 tvONE...

  • Page 40: Enabling Secure Mode

    Read troubleshooting advice on page 133. Enabling secure mode 1. Clear the Secure option and log in to CORIOgrapher. 2. Select Settings > Networking. 3. Select Secure connection. 4. Select Save > Yes. CORIOmaster restarts. 5. Select Secure and log in. PDF-C3-5xx-V2.6 tvONE...

  • Page 41: About Hdcp

    HDCP 1.4 displays can show unencrypted, HDCP 1.4 encrypted sources. Any unencrypted displays will be blanked as you are not allowed to show encrypted sources on unencrypted displays. HDCP 1.4 displays You can show unencrypted, and HDCP 1.4 video on HDCP 1.4 displays. PDF-C3-5xx-V2.6 tvONE...
  • Page 42 HDCP version to negotiate with the source. 4. To save your changes, select Apply (inputs and outputs only). 5. If you are creating an offline configuration, select Editor >  Save to file. PDF-C3-5xx-V2.6 tvONE...
  • Page 43 You are not allowed to output HDCP encrypted content on unencrypted or lower HDCP version displays. Bulk updating the output HDCP properties 1. In CORIOgrapher, select Settings > Slot Status. 2. When connected to your device HDCP Status will automatically update to show if HDCP is active. PDF-C3-5xx-V2.6 tvONE...
  • Page 44 4. When you are happy, select Take and then Set device startup to save the take on your CORIOmaster, so your changes will be restored on start up. 5. If you are creating an offline configuration, select Save to file. PDF-C3-5xx-V2.6 tvONE...

  • Page 45: Creating A Video Installation

    If the resolution frame rate does not match the canvas frame rate you will see a warning from the Editor display. Read about custom resolutions on page 61. Manage opens the advanced dialog where you can manually enter timing values or use one of the timing providers. PDF-C3-5xx-V2.6 tvONE...
  • Page 46 9. For each source you want to play in your video installation, select to add a free window. 10. To customize a window, for example, to add a border, or change the quality of a free window, double-click the window to open Properties, and make your changes. PDF-C3-5xx-V2.6 tvONE...
  • Page 47 CORIOmaster™, so your changes will be restored on start up. Before you start using your video installation, it's a good idea to test it to make sure everything is connected properly. Read about testing your video installation on page 42. Read about HDCP on page 35. PDF-C3-5xx-V2.6 tvONE...

  • Page 48: Testing Your Video Installation

    Displays arranged incorrectly in CORIOgrapher Output ports named incorrectly Displays connected incorrectly Source and displays connected and arranged correctly. 4. If you can't resolve these issues, you might need to contact tvONE support. See contact details on page 150. PDF-C3-5xx-V2.6 tvONE...

  • Page 49: Set Up And Test Audio

    If you cannot hear any sources, check the audio settings of the output devices. If your source is a stream with low latency, your CORIOmaster mutes the audio. Read more about playing streams on page 98. The Streaming media and 4K playback input module only supports the following embedded audio formats: PDF-C3-5xx-V2.6 tvONE...
  • Page 50 4. Select an audio source from the list. You hear the audio source from the display that isn't muted. 5. Mute and unmute each display until you have heard audio from all displays. If you can't hear audio: PDF-C3-5xx-V2.6 tvONE...
  • Page 51 If your source is a stream with low latency, CORIOmaster mutes the audio. Read more about playing streams on page 98. The Streaming media and 4K playback input module only supports the following embedded audio formats: Read about what to do if you can't hear audio on page 137. PDF-C3-5xx-V2.6 tvONE...

  • Page 52: Settings

    Configuring network settings for your CORIOmaster™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules Deleting playlists Encoders and streams settings Managing encoders and streams Resolution Editor About custom resolutions Creating and editing custom resolutions PDF-C3-5xx-V2.6 tvONE...

  • Page 53: Device Settings

    When you reset your CORIOmaster to factory default settings, all of your settings and configurations are deleted. Before you reset your CORIOmaster, you might want to back up your configuration. When you set up your CORIOmaster, you can restore your configuration. Read about backing up and restoring your configuration on page 48. PDF-C3-5xx-V2.6 tvONE...

  • Page 54: Choosing Your Working Units

    Settings that are saved on your CORIOmaster All settings are saved to a backup file on your CORIOmaster, including: Presets Configuration, including custom names Canvases The play queue of a Streaming media and 4K playback input module Network settings Manually added streams PDF-C3-5xx-V2.6 tvONE...

  • Page 55: Restoring Your Settings From Your Coriomaster

    The play queue and playlists of a Streaming media and 4K playback input module aren't saved to your computer. To back up your settings to a file on your computer 1. Select Editor > Save to file. 2. Choose a location for the file, and save. PDF-C3-5xx-V2.6 tvONE...

  • Page 56: Restoring Or Copying Settings From A File On Your Computer

    Before you reset your CORIOmaster, you might want to back up your configuration. When you set up your CORIOmaster, you can restore your configuration. Read about backing up and restoring your configuration on page 48. To reset your CORIOmaster to factory default settings 1. Select Settings > General. 2. Select Factory Reset. PDF-C3-5xx-V2.6 tvONE...

  • Page 57: Coriomaster Micro™ Settings

    1. Select  > (Front Panel) Settings. 2. Use the slider to adjust the brightness. Locking the buttons of the front panel 1. Select  > (Front Panel) Settings. 2. Select or clear Lock. 3. Select Save front panel settings. PDF-C3-5xx-V2.6 tvONE...

  • Page 58: User Settings

    Create offline configurations Save and load configurations Use the console Create and edit video installations Create and edit presets Set window and display properties, including disabling audio Change settings, including creating and editing other users Set up a new CORIOmaster PDF-C3-5xx-V2.6 tvONE...

  • Page 59: Why Set A Timeout Time

    Passwords cannot contain spaces. 6. Select Enable timeout, and enter or select a timeout time from 1–540 minutes. tvONE recommends a timeout time from 1–5 minutes. 7. Select Save. Changing other users' passwords You can make changes to other users' accounts.

  • Page 60: Changing Your Own Password

    If you choose a static IP address, make sure you enter a unique value for your IP address. Using the same IP address for multiple devices can cause your devices to disconnect. Contact your network administrator for help. PDF-C3-5xx-V2.6 tvONE...
  • Page 61 3. OPTIONAL: Configure your static IP address. Enter a value for your IP address and subnet mask. If your CORIOmaster and PC are on different networks, enter a value for your gateway. If you need help with network settings, contact your network administrator. PDF-C3-5xx-V2.6 tvONE...

  • Page 62: Configuring Network Settings For Streaming Media

    If you only want to use your Streaming media and 4K playback input module to play media from a USB drive, you don't need to configure network settings. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm/encoder-100/1. About static IP addresses If you want to use a static IP address, you need some information about the range of available IP addresses on your network.

  • Page 63: Finding The Mac Address Of Your Streaming Media And 4K Playback Input Module

    Finding the MAC address of your Streaming media and 4K playback input module 1. In CORIOgrapher, select Settings > Module Configuration. 2. Find the Streaming media and 4K playback module that you want to set up, and select  > Configure. 3. Read the MAC address. PDF-C3-5xx-V2.6 tvONE...

  • Page 64: Playlist Settings

    Deleting playlists If you have a Streaming media and 4K playback input module, you can delete all your playlists, or individual playlists. Deleting all your playlists 1. In CORIOgrapher, select Settings > Playlists. 2. Select Remove all saved playlists. PDF-C3-5xx-V2.6 tvONE...

  • Page 65: Encoders And Streams Settings

    Search for an encoder that doesn't appear automatically. Select an encoder to see details about that encoder. Select Manage the encoder, or change your configuration. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm/encoder-100/1. Remove an inactive encoder. Preview the stream from an encoder. PDF-C3-5xx-V2.6 tvONE...
  • Page 66 You can add new streams, and remove all your saved streams. You can edit the name and URL of saved streams. 1. Select the stream and then select > Edit. 2. Edit the name or URL of the media stream. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm/encoder-100/1. PDF-C3-5xx-V2.6 tvONE...

  • Page 67: Resolution Editor

    60 Hz. We've created a custom resolution algorithm that maximizes the likelihood that the resolution will work in your setup. 1. In CORIOgrapher, select Settings > Resolution Editor. 2. Select  Add output resolution (easy) to show the dialog. PDF-C3-5xx-V2.6 tvONE...
  • Page 68 Allows you enter the values directly. The blue boxes are linked depending on the total values, so changing one will update the other two. For interlaced resolutions the vertical sync pulse, and front and back porches must be twice the even field. PDF-C3-5xx-V2.6 tvONE...
  • Page 69 CORIOmaster output resolution generator (tvONE) Enter the values to create a custom resolution for your outputs that is compatible with the requirements of the output modules. This is the same method as the  Add output resolution (easy), but will not search the existing resolutions, or the CEA list for matching resolutions.
  • Page 70 If you are connected to a device the resolution will be automatically deleted on your device. Show built-in resolutions 1. In CORIOgrapher, select Settings > Resolution Editor. 2. Select Show All Resolutions to show all the resolutions including built-in and custom. PDF-C3-5xx-V2.6 tvONE...

  • Page 71: Using Your Coriomaster

    Adding and managing custom EDID files Presets You can create and save up to 50 presets in CORIOgrapher™. In this section Creating and editing presets Loading a preset Show me some preset scenarios Adding more windows with existing presets. PDF-C3-5xx-V2.6 tvONE...

  • Page 72: Creating And Editing Presets

    Build the preset with the highest number of windows first. Include all the windows you want to use in all your presets for the canvas you're working on. Move any windows that aren't for this preset away from the displays, and shrink them to reduce bandwidth. PDF-C3-5xx-V2.6 tvONE...
  • Page 73 If you want to reduce the video bandwidth consumed by a window, consider shrinking it instead. Windows used in presets only appear on one canvas You can't use windows that are included in presets on more than one canvas. PDF-C3-5xx-V2.6 tvONE...

  • Page 74: Creating A New Preset With All Windows

    Show presets. 2. From the canvas, select the windows you want to include in the preset. 3. From Presets, select New. 4. OPTIONAL: Select the number where the preset will be created. The next available location is automatically selected. PDF-C3-5xx-V2.6 tvONE...

  • Page 75: Creating A New Preset And Choosing Which Windows To Include

    6. OPTIONAL: Select Layout only to create a preset that doesn't update the window sources, for example if you want to move windows and keep the sources the same. 7. Select Choose windows, the preset editor will show. PDF-C3-5xx-V2.6 tvONE...

  • Page 76: Edit A Preset In The Preset Editor

    4. Select or clear which windows you want to include in your preset. 5. Update the included windows for the preset, for example change their position, rotation, border color, or change which windows are included in the preset. PDF-C3-5xx-V2.6 tvONE...

  • Page 77: Previewing Changes On The Device While Editing A Preset

    You will need save any changes and close the preset editor to test your preset transitions in context with your other presets . Read more about loading presets on page 73. PDF-C3-5xx-V2.6 tvONE...

  • Page 78: Quick Edit, Overwrite, Cloning, And Deleting Presets

    Presets, find the preset you want to clone, select and select A new preset is added to the end of the list. To delete a preset 1. Select Show presets. 2. In Presets, find the preset you want to delete, select and select PDF-C3-5xx-V2.6 tvONE...

  • Page 79: Loading A Preset

    You can load any of your saved presets in CORIOgrapher from Dashboard Editor. From Dashboard, select a preset. From Editor, select Show presets. In Presets, find the preset you want to show, select The yellow bar indicates the last loaded preset. PDF-C3-5xx-V2.6 tvONE...

  • Page 80: Loading A Preset With The Buttons Of Your Coriomaster Micro

    2. Press and release the button that corresponds to your chosen preset. The button flashes while the preset loads, and is then brightly lit. Note: while a preset is loading and the button is flashing, you cannot select another preset. Wait until the button stops flashing. PDF-C3-5xx-V2.6 tvONE...

  • Page 81: Show Me Some Preset Scenarios

    Have a 'reset zone' preset for example Room_1_Reset or Room_1_Default. Leave enough space between the zones for window transitions on and off the displays. Third-party controllers can use the prefix to filter by zone, so you only see the presets you are interested PDF-C3-5xx-V2.6 tvONE...
  • Page 82 Space is important Zones are too close together Zones have enough space to move windows around the displays PDF-C3-5xx-V2.6 tvONE...

  • Page 83: Adding More Windows With Existing Presets

    The analyzer is disabled each time you load or read a device configuration. Manually updating presets with the new windows 1. From Editor, select Show presets. 2. In Presets, select to enable the analyzer. 3. In Presets, choose a preset to update by looking for PDF-C3-5xx-V2.6 tvONE...

  • Page 84: Bulk Updating Presets

    4. We will automatically add the windows that are not in the presets in their current location. You can do a mixture of manually updating some presets, and bulk updating the rest. PDF-C3-5xx-V2.6 tvONE...

  • Page 85: Changing The Source Playing In A Free Window

    You can choose from up to eight sources with the buttons of your CORIOmaster micro. By default, the eight buttons correspond to your first eight sources. You can configure your buttons to correspond to your choice of sources. Read about configuring the buttons of your CORIOmaster micro on page 51. PDF-C3-5xx-V2.6 tvONE...

  • Page 86: Changing The Source Using The Dashboard

    Changing the source using the dashboard You can change the source playing in any free window from the dashboard in CORIOgrapher. 1. From Dashboard, find the free window you want to change, and select a source. 2. Select Take. PDF-C3-5xx-V2.6 tvONE...

  • Page 87: Using Audio

    Cutting to black and muting individual outputs Adjusting volume and muting all displays and outputs associated with a canvas Cutting to black and muting all displays and outputs associated with a canvas Controlling audio from the dashboard Emergency cut to black and mute PDF-C3-5xx-V2.6 tvONE...

  • Page 88: About Embedded Audio

    When the audio to a display is disabled, the button to mute and unmute audio on that display is not available from Displays & Windows. Disabling and enabling audio from Slot Status Administrators can disable and enable sources and outputs. 1. Select Settings > Slot Status. 2. Select or clear Audio Enabled. PDF-C3-5xx-V2.6 tvONE...
  • Page 89 Disabling and enabling an audio source playing in a window from Properties Administrators and power users can disable audio sources. 1. From Editor, select a window. 2. Select Properties > Input Settings (shared). 3. Select or clear Audio Enabled. PDF-C3-5xx-V2.6 tvONE...
  • Page 90 Disabling and enabling audio for a display from Properties Administrators and power users can disable audio for displays. 1. From Editor, select a display. 2. Select Properties > Audio. 3. Select or clear Audio Enabled. PDF-C3-5xx-V2.6 tvONE...

  • Page 91: Choosing What To Listen To With Coriographer

    The audio is sent to all enabled outputs. When you choose breakaway audio mode, you hear your chosen audio all the time, even if your video sources change. From Editor, select a source from the list. From Dashboard, select a source from the list. PDF-C3-5xx-V2.6 tvONE...
  • Page 92 When you choose audio-follows-video mode, you listen to a window. If the source playing in that window changes, the audio changes to play the new source. From Editor, select a window from the list. From Dashboard, select a window from the list. PDF-C3-5xx-V2.6 tvONE...

  • Page 93: Choosing Which Outputs Play Audio

    All users can mute, unmute, and adjust the input audio level for any source. Adjust the input audio level to match and balance the audio levels of different sources. For example, if you have one very loud source, lower the input audio level until it matches your other sources. PDF-C3-5xx-V2.6 tvONE...
  • Page 94 To mute and unmute a source 1. Select a source. From Editor: From Dashboard: 2. Mute or unmute the source. From Editor: From Dashboard: To mute audio, select . To unmute audio, select PDF-C3-5xx-V2.6 tvONE...

  • Page 95: Muting Individual Audio Outputs

    Slot Status. Outputs that show are cut to black and muted, or the canvas is muted. Cutting to black and muting individual outputs Administrators and power users can cut to black and mute individual outputs, and restore them. PDF-C3-5xx-V2.6 tvONE...

  • Page 96: Adjusting Volume And Muting All Displays And Outputs Associated With A Canvas

    CORIOgrapher. This does not affect the S/PDIF output of the CORIOmaster micro. To mute and unmute all displays and outputs associated with a canvas From Editor: From Dashboard: To mute audio, select To unmute audio, select PDF-C3-5xx-V2.6 tvONE...

  • Page 97: Cutting To Black And Muting All Displays And Outputs Associated With A Canvas

    To cut to black and mute all displays and outputs associated with a canvas From Editor: From Dashboard: To cut to black and mute all displays and outputs associated with the canvas, select To restore all displays and outputs associated with the canvas, select PDF-C3-5xx-V2.6 tvONE...

  • Page 98: Controlling Audio From The Dashboard

    All users can cut to black and mute, and restore, all displays and outputs across all canvases, including the S/PDIF output of the,CORIOmaster micro in CORIOgrapher > Dashboard. To cut to black and mute all displays and outputs To cut to black and mute all displays and outputs, select To restore all displays and outputs, select PDF-C3-5xx-V2.6 tvONE...
  • Page 99 PDF-C3-5xx-V2.6 tvONE...

  • Page 100: Playing Independent Audio With A Coriomaster Micro

    You can listen to a source playing in a window. The window you hear is the active window. You can choose which window is active with the buttons of the front panel. In CORIOgrapher > Editor, the active window shows You can mute and adjust the input audio level of individual sources playing in windows in CORIOgrapher™. PDF-C3-5xx-V2.6 tvONE...

  • Page 101: Choosing Which Window To Hear With The Buttons Of The Front Panel

    In this example, window 3 is not showing on the video wall, but you can still choose to hear the audio from window 3. Note that window 3 is a preview window to reduce video bandwidth. Press and hold the button that corresponds to the window you want to hear, until it flashes red. PDF-C3-5xx-V2.6 tvONE...

  • Page 102: Choosing Which Window To Hear With Coriographer

    1. Double-click any window playing the source you want to adjust. 2. In Properties, adjust the audio. Use the Audio Level slider to set input audio level. To mute the audio, select Mute Audio. To restore audio, clear Mute Audio. PDF-C3-5xx-V2.6 tvONE...

  • Page 103: Muting The Audio Output

    From the wall editor, select Audio > Mute Audio. Muting the audio output from the wall editor On the wall editor, the window playing audio shows To mute the audio output, select To hear the audio output, select PDF-C3-5xx-V2.6 tvONE...

  • Page 104: Media And Streams

    Playing the play queue automatically Saving media to internal storage Manage your media and streams in CORIOgrapher™. Double-click the window you wish to play media or streams, and select (Media Player) Manage. The media player is not available when you work offline. PDF-C3-5xx-V2.6 tvONE...

  • Page 105: Before You Start

    39. Adding and editing media streams You can manually add media streams from your network or from the internet. You can configure and add streams from an Magenta Encoder-100. Read about configuring your Magenta Encoder-100 at help.tvone.com/r/docs/cm/encoder-100/1. PDF-C3-5xx-V2.6 tvONE...
  • Page 106 4. Enter a descriptive name and the URL of the media stream, and then select Add IP Stream. 5. To edit the details of a media stream, select the stream and then select > Edit. 6. Edit the name or URL of the media stream. PDF-C3-5xx-V2.6 tvONE...

  • Page 107: Adding Media Items, Streams, And Playlists To Your Play Queue

    1. In Editor, double-click the window you wish to play streaming media, and select (Media Player) Manage. 2. Select your media source. 3. Drag media items and streams, or a playlist, into the play queue. Still image Saved stream PDF-C3-5xx-V2.6 tvONE...

  • Page 108: Units

    To add a multicast stream to the play queue, the play queue must be stopped. To add a multicast stream to a playlist, first select a playlist. 1. Select Streams. 2. Select the Magenta Encoder-100 you want to add. 3. Select > Multicast > Add to play queue Add to playlist. PDF-C3-5xx-V2.6 tvONE...

  • Page 109: Changing The Duration Of Media Items

    RTSP Multicast. For best results If you send a multicast stream on a large network, tvONE™ recommends using equipment with IPv4 multicast addressing, and/or IGMP v2 support. For more information, contact your network administrator. Changing the duration of media items By default, still images play for 10 seconds, video clips play for the length of the clip, and streams play...

  • Page 110: Playing Streams With Low Latency

    Repeat these steps for every item in the play queue that you want to play with low latency. CORIOmaster automatically disables the audio of streams with low latency. If you want to listen to audio from your stream, clear latency. PDF-C3-5xx-V2.6 tvONE...

  • Page 111: Using The Playback Controls

    Clear the play queue When the play queue is stopped, you can: Enable and disable looping Play the play queue Remove an item from the play queue Clear the play queue Change the resolution of the play queue PDF-C3-5xx-V2.6 tvONE...

  • Page 112: Managing The Play Queue

    Remove any item from the play queue. Clear the entire play queue. Choose to play the play queue when your CORIOmaster starts up. Drag a playlist into the play queue. Dragging a playlist into the play queue replaces the existing play queue. PDF-C3-5xx-V2.6 tvONE...

  • Page 113: Saving The Play Queue

    The dialog will remain open. 5. Select Close to close the dialog. Close will discard changes that have not been applied. Playing the play queue automatically You can choose to play the play queue automatically when you start your CORIOmaster. PDF-C3-5xx-V2.6 tvONE...

  • Page 114: Saving Media To Internal Storage

    1. Build your play queue and select Play on startup. 2. In Editor, select Set device startup. Saving media to internal storage You can save media items from your USB drive to the internal drive. Read more about the internal drive on page 116. PDF-C3-5xx-V2.6 tvONE...

  • Page 115: Creating And Managing Playlists

    You can create new playlists from scratch, or save your play queue as a playlist. Playlists are saved on your CORIOmaster. You can choose to save or delete your playlists when you restore your CORIOmaster to factory default settings. PDF-C3-5xx-V2.6 tvONE...

  • Page 116: Creating A New Playlist

    To remove something from the playlist, select the media item or stream and select  > Remove from playlist. To remove all items from the playlist, select  > Clear all items. To change the properties of an item, select the item, and then select > Edit. PDF-C3-5xx-V2.6 tvONE...

  • Page 117: Saving The Play Queue To A Playlist

    3. If you create a new playlist, enter a name and choose a resolution for your playlist. 4. If you replace an existing playlist, select a playlist to replace from the list. You can enter a new name and choose a new resolution for the playlist if you want to. PDF-C3-5xx-V2.6 tvONE...

  • Page 118: Managing And Editing Playlists

    1. Select Playlists and select a playlist. 2. Select > Edit details. 3. Enter a new name or choose a new resolution. Clearing all the items from a playlist From the playlist editor, select > Clear all items. PDF-C3-5xx-V2.6 tvONE...
  • Page 119 When you load and play a playlist, any items in the play queue are replaced. You can: Drag a playlist into the play queue and select Select a playlist and select > Load and play. From the playlist editor, select PDF-C3-5xx-V2.6 tvONE...

  • Page 120: Deleting A Playlist

    You can change the slot that a playlist is associated with in Settings > Playlists. Read more about configuring playlist settings on page 58. Deleting all playlists You can delete all your playlists in Settings > Playlists. Read more about configuring playlist settings on page 58. PDF-C3-5xx-V2.6 tvONE...

  • Page 121: Duplicating Playlists

    3. Enter a name and choose a resolution for your playlist. 4. Repeat steps 2 and 3. Enter a unique name for the playlist each time. 5. Open each new playlist and add items in the playlist editor. PDF-C3-5xx-V2.6 tvONE...

  • Page 122: Using The Internal Drive

    These items use memory, and you can't remove them manually. To remove hidden items, remove all items from the internal drive. See the Streaming media and 4K playback module specification document for a list of compatible file types. PDF-C3-5xx-V2.6 tvONE...

  • Page 123: Removing All Items From The Internal Drive

    Cut. Right-click in an empty space and select Paste. Copy or cut and paste individual items and folders with Ctrl+C or Ctrl+X, and Ctrl+V. Delete media items and folders. Select a media item or folder, and then select > Delete. PDF-C3-5xx-V2.6 tvONE...

  • Page 124: Playing Items From The Internal Drive

    You play items from the internal drive in the same way you play all media items and streams. Drag items into the play queue, or into a playlist. Read more about playing media and streams on page 98. Read more about playlists on page 109. PDF-C3-5xx-V2.6 tvONE...

  • Page 125: Choosing The Best Resolution For Your Playlist Or Play Queue

    To find the resolution of a media stream, visit the source of the stream. To find the resolution of a media item, select the item in the media browser. Information about that item is displayed on the right. PDF-C3-5xx-V2.6 tvONE...
  • Page 126 In this case, choose your resolution based on the size of the video clips. Scanning Avoid mixing media items with progressive scanning and media items with interlaced scanning in the same play queue. PDF-C3-5xx-V2.6 tvONE...

  • Page 127: Using The Buttons Of Your Coriomaster Micro

    To lock and unlock your CORIOmaster micro™, press and hold buttons 2 and 3. When your CORIOmaster micro is locked, buttons 2 and 3 turn red. Locking your CORIOmaster micro in CORIOgrapher™ 1. Select > (Front Panel) Settings. 2. Select or clear Lock. PDF-C3-5xx-V2.6 tvONE...

  • Page 128: Replacing A Module

    Modules with four or more inputs or outputs can be difficult to remove by hand. Some modules are designed with one or two small notches. Use the extractor tool that came with your module to hook into the notches and pull out the module. PDF-C3-5xx-V2.6 tvONE...
  • Page 129 If you need to replace the module in slot 3, first remove the module in slot 1. 1. Remove the top cover of your CORIOmaster micro. 2. Remove the screws of the module or modules you want to replace. Loosen the screws of the module below the module that you want to replace. PDF-C3-5xx-V2.6 tvONE...
  • Page 130 Modules with four or more inputs or outputs can be difficult to remove by hand. Some modules are designed with one or two small notches. Use the extractor tool that came with your module to hook into the notches and pull out the module. PDF-C3-5xx-V2.6 tvONE...
  • Page 131 1. Carefully lower the module into your CORIOmaster micro, and then push the module firmly into the dock on the back plane. 2. Replace the screws and do them up loosely. 3. Replace the top cover of your CORIOmaster micro. 4. Tighten all screws. PDF-C3-5xx-V2.6 tvONE...

  • Page 132: Adding And Managing Custom Edid Files

    If you delete an EDID file that is in use and then reboot your CORIOmaster, your CORIOmaster says it is using the deleted EDID file but is actually using the default EDID file. Take care to not delete EDID files that are in use. 1. In CORIOgrapher, select Settings > EDID Manager. 2. Find the EDID file you want to delete. 3. Select Remove. PDF-C3-5xx-V2.6 tvONE...

  • Page 133: Troubleshoot It

    This section contains frequently asked questions and advice on troubleshooting problems with your CORIOmaster™. If you can't find the help you need, contact your distributor, and if they can't help, contact tvONE™ support. Contact details are at the back of this guide. In this section Checking and updating the firmware of your CORIO device I can't see my CORIOmaster™...

  • Page 134: Checking And Updating The Firmware Of Your Corio Device

    Before you start To install the latest firmware for your device, you need CORIOdiscover V1.7 or above. CORIOdiscover software is available from help.tvone.com/r/docs/g/software. Checking your firmware version and downloading new firmware CORIOdiscover warns you if you try to install firmware that is older or the same as your existing firmware. If you don't want to check your existing firmware version, skip to step 2.

  • Page 135: Updating The Firmware

    See contact details on page 150. 4. Enter your administrator login details. 5. Browse to the zipped DAT file that you downloaded. 6. Select Start Update. When the update is finished, you can log in to your device again. PDF-C3-5xx-V2.6 tvONE...

  • Page 136: I Can't See My Coriomaster™ In The Discovered Devices List

    1. Connect the RS-232 port on your device to the RS-232 port on your computer with an RS-232 cable. 2. Open a suitable terminal application, such as puTTY or HyperTerminal. 3. Set your COM port settings to the following: Speed (baud) 115200 Data bits Stop bits PDF-C3-5xx-V2.6 tvONE...
  • Page 137 IP address. Read about changing the IP address of your device on page 54. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com...

  • Page 138: I Can't Log In To Coriographer

    Then try this Check the rfc6455 specification website for help with WebSocket status codes. https://datatracker.ietf.org/doc/html/rfc6455#section-7.4 If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 139: I Can't Log In Securely To Coriographer

    CPU does not have an RTC installed. If you do not see the error message, generate a secure certificate. 1. From Networking, select Secure connection. 2. Select Save > Yes. Your device restarts. 3. Select Secure and log in. PDF-C3-5xx-V2.6 tvONE...
  • Page 140 If you have a CORIOmaster micro, ask your distributor for part number cm-c3-503-cpu-https With your new CPU, generate a secure certificate. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com...

  • Page 141: The Picture Keeps Coming And Going On My Coriomaster

    If that doesn't work If setting HDCP Mode KeepOff doesn't work, try setting HDCP Mode to FollowSources. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. PDF-C3-5xx-V2.6 tvONE...

  • Page 142: My Streaming Media And 4K Playback Input Module Keeps Overheating

    Try reducing the resolution or bitrate as much as you can without losing too much quality. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com...

  • Page 143: I Can't Hear Any Audio

    The source or output might be muted, or the audio input level is turned down too low. The audio from a media item might not be compatible with your Streaming media and 4K playback input module. There might be a loose connection or problem with your audio device. PDF-C3-5xx-V2.6 tvONE...

  • Page 144: General Problems With Audio

    Check the format of your media items, page 141. Check if audio is disabled for sources or outputs 1. Select Settings > Slot Status. 2. Check that Audio Enabled is selected for each source and output that you want to use. PDF-C3-5xx-V2.6 tvONE...

  • Page 145: Check If Sources Are Muted

    Check if canvases or displays are cut to black and muted 1. Select Dashboard. 2. If a canvas is cut to black and muted, restore it. To cut a display to black and mute it, select To restore a display, select 3. Select Editor > Displays & Windows. PDF-C3-5xx-V2.6 tvONE...

  • Page 146: Check If Displays Or Windows Are Muted

    Check if displays or windows are muted 1. Select Editor > Displays & Windows. 2. If the display or window is muted, unmute it. To mute audio, select or . To unmute audio, select PDF-C3-5xx-V2.6 tvONE...

  • Page 147: Check Your Presets

    3. Check that your audio device is working. Try plugging in another source. 4. Make sure you are running the latest firmware and software. Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 128.

  • Page 148: Audio From The Streaming Media And 4K Playback Input Module

    Check if your stream is playing with low latency 1. In the play queue, select the stream. 2. Select > Edit. 3. Check if Low latency is selected. If you want to listen to audio from your stream, clear latency. PDF-C3-5xx-V2.6 tvONE...

  • Page 149: Audio From The S/Pdif Output Of A Coriomaster Micro

    3. Check that your audio device is working. Try plugging in another source. 4. Make sure you are running the latest firmware and software. Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 128.

  • Page 150: If That Doesn't Work

    Download the latest version of CORIOgrapher from tvone.com/softwares. Read about updating your firmware on page 128. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 151: I Can't Update The Firmware Of My Streaming Media And 4K Playback Input Module

    2. Repeat the firmware update. Read more about updating your firmware on page 128. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 152: General Troubleshooting Checklist

    You must arrange and pay for shipping and insurance. Products in transit are your responsibility. tvONE does not accept responsibility for products lost in transit. Do not return a product for warranty repair without a return authorization number. tvONE will not repair your product. What are the minimum requirements for running CORIOgrapher? The minimum requirements for running CORIOgrapher are: Works with PCs running Windows®...

  • Page 153: What's The Password For My Coriomaster

    Can I use HDMI extenders with CORIOmaster™ output modules? See our range of HDMI extenders at help.tvone.com/r/docs/g/signal-extension. Where can I put Streaming media and 4K playback input modules? The number of Streaming media and 4K playback input modules you can have, and where you can install them, depends on the CORIO unit you have.

  • Page 154: How Fast Is My Connection To The Streaming Media And 4K Playback Input Module

    You can add media streams, video clips, and still images to a play queue. For the full list of supported formats, see the specification sheet. Specification sheets can be found on our website tvone.com. Can I save my play queue?

  • Page 155: More

    New preset editor, so you can select which windows are included in the preset. For the full list of new features and things we've fixed, see the release notes. Release notes are available at help.tvone.com/r/docs/g/software. Regulatory compliance for CORIOmaster™, CORIOmaster mini™, CORIOmaster micro™, Magenta Encoder-100, and all modules...
  • Page 156 Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of tvONE. Copyright © 2022 tvONE™. All rights reserved.

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