Tvone CORIOmaster2 CM2-547 User Manual
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Tvone CORIOmaster2 CM2-547 User Manual

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CM2-547 CORIOmaster2™
CORIOgrapher™ V3.0 and above
User Guide V1.0
Firmware version G500 and above
PDF-CM2-547-V1.0
Oct 2020

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Summary of Contents for Tvone CORIOmaster2 CM2-547

  • Page 1 CM2-547 CORIOmaster2™ CORIOgrapher™ V3.0 and above User Guide V1.0 Firmware version G500 and above PDF-CM2-547-V1.0 Oct 2020...

  • Page 2: Table Of Contents

    In this guide Welcome Quick start Get to know your products About your CORIOmaster2™ Show me an example About modules Input modules Output modules Bonding modules Audio modules Power supply module Adapters About your Streaming media and 4K playback input module Streaming media and 4K playback input module - quick start guide About your S/PDIF and analog audio module What's breakaway audio?
  • Page 3 Device settings Naming your CORIOmaster2™ Choosing your working units Customizing the front panel of your CORIOmaster2™ Backing up and restoring your settings Backing up your settings on your CORIOmaster2 Restoring your settings from your CORIOmaster2 Backing up your settings to a file on your computer Restoring or copying settings from a file on your computer Problems sharing settings between CORIOmaster2 units Resetting your CORIOmaster2™...
  • Page 4 Using audio Playing embedded audio About embedded audio Disabling and enabling audio for a source or display Choosing what to listen to with CORIOgrapher What's breakaway audio? Choosing which outputs play audio Adjusting input audio level and muting sources Muting individual audio outputs Cutting to black and muting individual outputs Adjusting volume and muting all displays and outputs associated with a canvas Cutting to black and muting all displays and outputs associated with a canvas...
  • Page 5 Copying a single item or folder to the internal drive Managing media on the internal drive Playing items from the internal drive Choosing the best resolution for your playlist or play queue Understanding the format of resolution How do I know what resolution my media items are? Replacing a module Removing an input module from your CORIOmaster2™...
  • Page 6 What's new in CORIOgrapher™ V3.0 for CORIOmaster2™ Regulatory compliance for CORIOmaster2™ and all modules Contact us...

  • Page 7: Welcome

    Welcome Welcome to tvONE Help, the place to get help with your: CORIOmaster2™ CORIOgrapher™ Get more help You can read more online. To open the online help, select Help in CORIOgrapher, or visit help.tvone.com/r/docs/cm2/home/1. Meet CORIOmaster2 CORIOmaster2 connects to a wide range of sources and displays, and works with CORIOgrapher™ software to allow you to build dynamic video installations with an easy-to-use visual interface.

  • Page 8: Quick Start

    Connect your displays and sources to your output and input modules. Connect the LAN port of the CPU module to your network. Video tearing Using a mixture of frame rates and/or resolutions can cause video tearing. For best results, make sure all your displays use the same frame rate. PDF-CM2-547-V1.0 tvONE...
  • Page 9 Read more about installing hardware on page 25. 3. Install CORIOdiscover and CORIOgrapher. Download the latest version of CORIOdiscover and CORIOgrapher from help.tvone.com/r/docs/g/software. 4. Open CORIOgrapher and select your CORIOmaster2. Enter your username and password to log in, and select Read to load your configuration.
  • Page 10 The media player of the Streaming media and 4K playback input module is not available when you work in an offline configuration. Read more about your first steps with CORIOgrapher on page 30. 5. Optional: enable secure mode. a. Select Settings > Networking. b. Select Secure connection. c. Select Save > Yes. CORIOmaster2 restarts. PDF-CM2-547-V1.0 tvONE...
  • Page 11 7. Optional, but recommended: name your input and output ports. Select Settings > Slot Status. Give each port a useful name. For example, describe the device connected to it. Read more about naming input and output ports on page 32. PDF-CM2-547-V1.0 tvONE...
  • Page 12 Free windows can use any source, you can change the source playing in the window, and select the quality you want to use. c. Scale the window to cover all your displays. d. Select Take to send the video wall to your CORIOmaster2. PDF-CM2-547-V1.0 tvONE...
  • Page 13 To test any sources from Streaming media and 4K playback input modules, you need to add something to your play queues first. Read more in the Quick Start Guide that came with your module, or in tvONE Help. Read more about testing your video wall on page 37.

  • Page 14: Get To Know Your Products

    Edge blending of projectors Up-down-cross conversion Control your video wall with CORIOgrapher, secure IP, or serial connection HTTP and HTTPS connectivity, RESTful multi-user control, WebSocket event monitoring Horizontal alignment on analog PC inputs Crestron module available 4RU frame size PDF-CM2-547-V1.0 tvONE...
  • Page 15 Groups are linked by bandwidth and also by canvases in CORIOgrapher. You can only use the outputs in a single group together on the same canvas. You can use more than one group on the same canvas, but if you want to use more than one canvas, you must use more than one group. PDF-CM2-547-V1.0 tvONE...

  • Page 16: Show Me An Example

    CORIOmaster2 front panel The front panel of your CORIOmaster2 includes a customizable status screen. The status screen can show the IP address of your CORIOmaster2, its status, and the name of the device. PDF-CM2-547-V1.0 tvONE...
  • Page 17 Connect to your network with Ethernet CPU module Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Power supply unit (PSU) Connect to electrical outlet Optional second PSU, sold separately Optional: connect to electrical outlet PDF-CM2-547-V1.0 tvONE...

  • Page 18: About Modules

    114. Audio modules Module Product number Connections S/PDIF and analog audio module CM2-AUD-2IN-3OUT Input: Read more about the S/PDIF and 1x analog and 1 x S/PDIF analog audio module on page 21. Output: 1x analog and 3 x S/PDIF PDF-CM2-547-V1.0 tvONE...

  • Page 19: Power Supply Module

    HDMI Analog PC adapter ZDH2040 Analog RGBHV adapter ZDB-2038 Analog RGBHV YPbPr/YUV adapter ZDR2042 YPbPr/YUV YPbPr/YUV adapter cable ZDB2044 YPbPr/YUV YC (S-Video) adapter ZDB2048 2 x composite video YC (S-Video) adapter ZDS2046 4-pin mini-DIN Composite video adapter ZDC2050 PDF-CM2-547-V1.0 tvONE...

  • Page 20: About Your Streaming Media And 4K Playback Input Module

    Connect an Ethernet cable to play media over IP. If any status indicator stays red, restart your CORIOmaster2™. If that doesn't work, contact tvONE support. Contact details are at the back of this guide.

  • Page 21: Streaming Media And 4K Playback Input Module - Quick Start Guide

    Make sure your device is connected to your display devices and to an AC power outlet. 2. Download the latest firmware for your device from help.tvone.com/r/docs/g/firmware. 3. Download the latest version of CORIOdiscover and CORIOgrapher from help.tvone.com/r/docs/g/software. 4. Use CORIOdiscover to update your firmware.
  • Page 22 If you want to stream media over IP, choose network settings for your Streaming media and 4K playback input module. Select Settings > Module Configuration. Find the Streaming media and 4K playback module that you want to set up, and select > Configure. PDF-CM2-547-V1.0 tvONE...
  • Page 23 If you choose a static IP address, make sure you enter a unique value for your IP address. Using the same IP address for multiple devices can cause your devices to disconnect. If you need help with network settings, contact your network administrator. PDF-CM2-547-V1.0 tvONE...
  • Page 24 Double-click the window you wish to play streams or media, and from Properties, select (Media Player)  Manage. 2. Select your media source. Your media items appear as icons. Still image Saved stream Video clip Found encoder Playlist Found encoder, streaming Information about the media item appears on the right. PDF-CM2-547-V1.0 tvONE...
  • Page 25 If you want to stream from an Magenta Encoder-100, check that it is encoding. Look for the green spot. If the encoder is not encoding, you might need to start or configure it. Read more about the Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1 If you want to stream from the internet, or from an encoder that does not appear in...
  • Page 26 USB drive contains only supported items before you start. See a list of supported items on page 14. Select (USB Drive) > Replace all items on the internal drive. Read about creating and managing playlists on page 88. PDF-CM2-547-V1.0 tvONE...

  • Page 27: About Your S/Pdif And Analog Audio Module

    Indicates the status of the module. Green means that the module is working correctly. Red means that there is a problem. If any status indicator stays red, restart your CORIOmaster2. If that doesn't work, contact tvONE support. Contact details are at the back of this guide.

  • Page 28: Hardware Recommendations

    Hardware recommendations At tvONE, we design our products to the highest quality standards. To get the best results from our products, we recommend that you use the best quality connectors, cables, and adapters. Consider the points below when you choose accessories and position equipment.

  • Page 29: Set It Up

    Deleting playlists Managing encoders and streams Planning and installing video installations The first step towards creating a video installation with your CORIOmaster2™ is planning and setting up your hardware. In this section Planning a video installation Installing your hardware PDF-CM2-547-V1.0 tvONE...

  • Page 30: Planning A Video Installation

    In most cases, you can't have the highest quality for all your windows. Which windows can be lower quality? What is a window? A window is a container for a source input. You can have multiple windows playing the same source. You can resize, move, and rotate windows in the video wall editor. PDF-CM2-547-V1.0 tvONE...

  • Page 31: What Is A Preset

    Read about our adapters on page 13. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension. Make sure your devices are within the operating specification. Installation environment In industrial environments, use shielded Ethernet cables. PDF-CM2-547-V1.0 tvONE...
  • Page 32 Keep a note of which display is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. You can also label the inputs and outputs directly. PDF-CM2-547-V1.0 tvONE...
  • Page 33 5. Connect your CORIOmaster2 to your network. If you want to control your CORIOmaster2 with a serial controller, connect a serial controller. 6. Connect your CORIOmaster2 to an electrical outlet and power on. Optional redundant PSU requires connection to a separate electrical outlet. You can now create your video wall in CORIOgrapher. PDF-CM2-547-V1.0 tvONE...

  • Page 34: Setting Up A Video Installation In Coriographer

    Is approximately 60 MB in size once installed To use the preview feature, your PC must have Windows Media Player installed, and it must have been launched at least once. Preview performance depends on the specifications of your PC and number of windows in your installation. PDF-CM2-547-V1.0 tvONE...

  • Page 35: About Coriographer

    Dashboard CORIOview and CORIOmaster micro only. Standby puts your device into standby mode. Standby Help opens tvONE help for your product. Help Settings is where you configure your system, network, modules, and more. Settings PDF-CM2-547-V1.0 tvONE...

  • Page 36: Getting Started With Coriographer

    . Leave the admin adminpw Secure option clear. Host (IP or COM) doesn't contain an IP address, read troubleshooting advice on page 100. 3. When you are logged in to your CORIOmaster2, select Read to get its configuration. PDF-CM2-547-V1.0 tvONE...

  • Page 37: To Log In With Secure Mode

    4. If you have a product code, enter it in Product code to automatically populate your modules. 5. OPTIONAL: You can copy the product code to the clipboard, so you can paste the product code in to your email or document. PDF-CM2-547-V1.0 tvONE...

  • Page 38: To Send A Configuration To Your Coriomaster2

    PlayQueue2. If you intend to always have just one streaming source in a play queue, then you could use names like WOWZAstream, or LectureTheatreStream. Naming rules Names must be unique and start with a letter. They can contain letters, numbers, and underscores, and can be up to 21 characters long. PDF-CM2-547-V1.0 tvONE...

  • Page 39: Enabling Secure Mode

    You can still use unsecured controllers that are connected directly to your CORIOmaster2, using the serial port of the CPU module. Read troubleshooting advice on page 102. Enabling secure mode 1. Clear the Secure option and log in to CORIOgrapher. 2. Select Settings > Networking. PDF-CM2-547-V1.0 tvONE...

  • Page 40: Creating A Video Installation

    Canvas frame rates help identify displays on the same canvas with different frame rates that could causes issues with stuttering or tearing, for example, if you select p60 the editor will highlight red any display that is not progressive 60 Hz. PDF-CM2-547-V1.0 tvONE...

  • Page 41: Do I Want Synclock Or Framelock

    If you only want one source playing in a window with a simple setup process, choose dedicated windows. If you want to have more control, for example, change the source playing in a window with a preset, choose free windows. PDF-CM2-547-V1.0 tvONE...
  • Page 42 CORIOmaster2™, so your changes will be restored on start up. Before you start using your video installation, it's a good idea to test it to make sure everything is connected properly. Read about testing your video installation on page 37. PDF-CM2-547-V1.0 tvONE...

  • Page 43: Testing Your Video Installation

    Displays arranged incorrectly in CORIOgrapher Output ports named incorrectly Displays connected incorrectly Source and displays connected and arranged correctly. 4. If you can't resolve these issues, you might need to contact tvONE support. See contact details on page 118. PDF-CM2-547-V1.0 tvONE...

  • Page 44: Set Up And Test Audio

    If you cannot hear any sources, check the audio settings of the output devices. If your source is a stream with low latency, your CORIOmaster2 mutes the audio. Read more about playing streams on page 72. The Streaming media and 4K playback input module only supports the following embedded audio formats: PDF-CM2-547-V1.0 tvONE...
  • Page 45 If your source is a stream with low latency, CORIOmaster2 mutes the audio. Read more about playing streams on page 72. The Streaming media and 4K playback input module only supports the following embedded audio formats: Read about what to do if you can't hear audio on page 105. PDF-CM2-547-V1.0 tvONE...

  • Page 46: Settings

    Creating and editing users Changing other users' passwords Changing your own password Network settings Configuring network settings for your CORIOmaster2™ Configuring network settings for streaming media Playlist settings Renaming playlists and moving playlists between modules Deleting playlists Managing encoders and streams PDF-CM2-547-V1.0 tvONE...

  • Page 47: Device Settings

    2. Enter a name for your CORIOmaster2. Choosing your working units You can choose to work in inches or millimeters when you build video installations in CORIOgrapher™. To choose a unit 1. Select Settings > CORIOgrapher. 2. From Default Units, choose your preferred units. PDF-CM2-547-V1.0 tvONE...

  • Page 48: Customizing The Front Panel Of Your Coriomaster2

    Settings that are saved on your CORIOmaster2 All settings are saved to a backup file on your CORIOmaster2, including: Presets Configuration, including custom names canvases The play queue of a Streaming media and 4K playback input module Network settings Manually added streams PDF-CM2-547-V1.0 tvONE...

  • Page 49: Restoring Your Settings From Your Coriomaster2

    The play queue and playlists of a Streaming media and 4K playback input module aren't saved to your computer. To back up your settings to a file on your computer 1. Select Editor > Save to file. 2. Choose a location for the file, and save. PDF-CM2-547-V1.0 tvONE...

  • Page 50: Restoring Or Copying Settings From A File On Your Computer

    Before you reset your CORIOmaster2, you might want to back up your configuration. When you set up your CORIOmaster2, you can restore your configuration. Read about backing up and restoring your configuration on page 42. To reset your CORIOmaster2 to factory default settings 1. Select Settings > General. 2. Select Factory Reset. PDF-CM2-547-V1.0 tvONE...

  • Page 51: User Settings

    Create offline configurations Save and load configurations Use the console Create and edit video installations Create and edit presets Set window and display properties, including disabling audio Change settings, including creating and editing other users Set up a new CORIOmaster2 PDF-CM2-547-V1.0 tvONE...

  • Page 52: Why Set A Timeout Time

    Passwords cannot contain spaces. 6. Select Enable timeout, and enter or select a timeout time from 1–540 minutes. tvONE recommends a timeout time from 1–5 minutes. 7. Select Save. Changing other users' passwords You can make changes to other users' accounts.

  • Page 53: Changing Your Own Password

    If you choose a static IP address, make sure you enter a unique value for your IP address. Using the same IP address for multiple devices can cause your devices to disconnect. Contact your network administrator for help. PDF-CM2-547-V1.0 tvONE...
  • Page 54 3. OPTIONAL: Configure your static IP address. Enter a value for your IP address and subnet mask. If your CORIOmaster2 and PC are on different networks, enter a value for your gateway. If you need help with network settings, contact your network administrator. PDF-CM2-547-V1.0 tvONE...

  • Page 55: Configuring Network Settings For Streaming Media

    If you choose DHCP, an IP address is assigned to you. If you choose Static, the last static IP address you saved is available to edit. If you haven't previously saved a static IP address, default values for a static IP address are available to edit. PDF-CM2-547-V1.0 tvONE...

  • Page 56: Finding The Mac Address Of Your Streaming Media And 4K Playback Input Module

    Finding the MAC address of your Streaming media and 4K playback input module 1. In CORIOgrapher, select Settings > Module Configuration. 2. Find the Streaming media and 4K playback module that you want to set up, and select  > Configure. 3. Read the MAC address. PDF-CM2-547-V1.0 tvONE...

  • Page 57: Playlist Settings

    Deleting playlists If you have a Streaming media and 4K playback input module, you can delete all your playlists, or individual playlists. Deleting all your playlists 1. In CORIOgrapher, select Settings > Playlists. 2. Select Remove all saved playlists. PDF-CM2-547-V1.0 tvONE...

  • Page 58: Managing Encoders And Streams

    Select an encoder to see details about that encoder. Select Manage the encoder, or change your configuration. Read about configuring your Magenta Encoder-100 on page 1. Read about configuring an Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1. Remove an inactive encoder. Preview the stream from an encoder. PDF-CM2-547-V1.0 tvONE...
  • Page 59 You can edit the name and URL of saved streams. 1. Select the stream and then select > Edit. 2. Edit the name or URL of the media stream. Get more help with an Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1. PDF-CM2-547-V1.0 tvONE...

  • Page 60: Using Your Coriomaster2

    You can save presets and recall them later from the dashboard. What is included in a preset? Presets store information about windows, including: Source playing in the window Position Z order, or stacking order Size Rotation Border Flip Source change transitions PDF-CM2-547-V1.0 tvONE...

  • Page 61: What Is Not Included In A Preset

    If you want to remove a window from your displays with a preset, don't delete the window. Move the window away from the displays. Reduce the size of the window to reduce unnecessary video bandwidth. Note: windows that aren't on the display still take up bandwidth. Set the preset duration to 0 seconds. PDF-CM2-547-V1.0 tvONE...
  • Page 62 If you want to reduce the video bandwidth consumed by a window, consider shrinking it instead. Windows used in presets only appear on one canvas You can't use windows that are included in presets on more than one canvas. PDF-CM2-547-V1.0 tvONE...

  • Page 63: Creating A New Preset

    You can change the name and duration of a preset, or update a preset with a new configuration. To change the name or duration of a preset 1. Select Show presets. 2. In Presets, find the preset you want to edit and select 3. Enter a new name or duration. PDF-CM2-547-V1.0 tvONE...

  • Page 64: Loading A Preset

    A preset stores information about windows, including positions, transitions, and effects such as borders or rotation. You can save presets and recall them later from the dashboard. Loading a preset from CORIOgrapher You can load any of your saved presets in CORIOgrapher from Dashboard Editor. PDF-CM2-547-V1.0 tvONE...

  • Page 65: Changing The Source Playing In A Free Window

    Editor, double-click the free window you want to change. 2. From Properties, choose a source from Input Slot. Changing the source using the dashboard You can change the source playing in any free window from the dashboard in CORIOgrapher. PDF-CM2-547-V1.0 tvONE...

  • Page 66: Using Audio

    Cutting to black and muting individual outputs Adjusting volume and muting all displays and outputs associated with a canvas Cutting to black and muting all displays and outputs associated with a canvas Controlling audio from the dashboard Emergency cut to black and mute PDF-CM2-547-V1.0 tvONE...

  • Page 67: About Embedded Audio

    Displays & Windows. Disabling and enabling audio from Slot Status Administrators can disable and enable sources and outputs. 1. Select Settings > Slot Status. 2. Select or clear Audio Enabled. PDF-CM2-547-V1.0 tvONE...
  • Page 68 Disabling and enabling an audio source playing in a window from Properties Administrators and power users can disable audio sources. 1. From Editor, select a window. 2. Select Properties > Input Settings (shared). 3. Select or clear Audio Enabled. PDF-CM2-547-V1.0 tvONE...
  • Page 69 Disabling and enabling audio for a display from Properties Administrators and power users can disable audio for displays. 1. From Editor, select a display. 2. Select Properties > Audio. 3. Select or clear Audio Enabled. PDF-CM2-547-V1.0 tvONE...

  • Page 70: Choosing What To Listen To With Coriographer

    The audio is sent to all enabled outputs. When you choose breakaway audio mode, you hear your chosen audio all the time, even if your video sources change. From Editor, select a source from the list. From Dashboard, select a source from the list. PDF-CM2-547-V1.0 tvONE...
  • Page 71 When you choose audio-follows-video mode, you listen to a window. If the source playing in that window changes, the audio changes to play the new source. From Editor, select a window from the list. From Dashboard, select a window from the list. PDF-CM2-547-V1.0 tvONE...

  • Page 72: Choosing Which Outputs Play Audio

    All users can mute, unmute, and adjust the input audio level for any source. Adjust the input audio level to match and balance the audio levels of different sources. For example, if you have one very loud source, lower the input audio level until it matches your other sources. PDF-CM2-547-V1.0 tvONE...
  • Page 73 To mute and unmute a source 1. Select a source. From Editor: From Dashboard: 2. Mute or unmute the source. From Editor: From Dashboard: To mute audio, select . To unmute audio, select PDF-CM2-547-V1.0 tvONE...

  • Page 74: Muting Individual Audio Outputs

    Slot Status. Outputs that show are cut to black and muted, or the canvas is muted. Cutting to black and muting individual outputs Administrators and power users can cut to black and mute individual outputs, and restore them. PDF-CM2-547-V1.0 tvONE...

  • Page 75: Adjusting Volume And Muting All Displays And Outputs Associated With A Canvas

    All users can mute, unmute, and adjust the volume for all displays and outputs associated with a canvas at the same time in CORIOgrapher. To mute and unmute all displays and outputs associated with a canvas From Editor: From Dashboard: To mute audio, select To unmute audio, select PDF-CM2-547-V1.0 tvONE...

  • Page 76: Cutting To Black And Muting All Displays And Outputs Associated With A Canvas

    To cut to black and mute all displays and outputs associated with a canvas From Editor: From Dashboard: To cut to black and mute all displays and outputs associated with the canvas, select To restore all displays and outputs associated with the canvas, select PDF-CM2-547-V1.0 tvONE...

  • Page 77: Controlling Audio From The Dashboard

    All users can cut to black and mute, and restore, all displays and outputs across all canvases in CORIOgrapher > Dashboard. To cut to black and mute all displays and outputs To cut to black and mute all displays and outputs, select To restore all displays and outputs, select PDF-CM2-547-V1.0 tvONE...

  • Page 78: Media And Streams

    Playing the play queue automatically Saving media to internal storage Manage your media and streams in CORIOgrapher™. Double-click the window you wish to play media or streams, and select (Media Player) Manage. The media player is not available when you work offline. PDF-CM2-547-V1.0 tvONE...

  • Page 79: Before You Start

    34. Adding and editing media streams You can manually add media streams from your network or from the internet. You can configure and add streams from an Magenta Encoder-100. Read about configuring an Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1 PDF-CM2-547-V1.0 tvONE...
  • Page 80 4. Enter a descriptive name and the URL of the media stream, and then select Add IP Stream. 5. To edit the details of a media stream, select the stream and then select > Edit. 6. Edit the name or URL of the media stream. PDF-CM2-547-V1.0 tvONE...

  • Page 81: Adding Media Items, Streams, And Playlists To Your Play Queue

    You can play audio embedded in video clips and media streams. You cannot play audio-only files. 1. In Editor, double-click the window you wish to play streaming media, and select (Media Player) Manage. 2. Select your media source. PDF-CM2-547-V1.0 tvONE...

  • Page 82: Units

    To add a multicast stream to the play queue, the play queue must be stopped. To add a multicast stream to a playlist, first select a playlist. 1. Select Streams. 2. Select the Magenta Encoder-100 you want to add. 3. Select > Multicast > Add to play queue Add to playlist. PDF-CM2-547-V1.0 tvONE...

  • Page 83: Changing The Duration Of Media Items

    RTSP Multicast. For best results If you send a multicast stream on a large network, tvONE™ recommends using equipment with IPv4 multicast addressing, and/or IGMP v2 support. For more information, contact your network administrator. Changing the duration of media items By default, still images play for 10 seconds, video clips play for the length of the clip, and streams play indefinitely,...

  • Page 84: Playing Streams With Low Latency

    CORIOmaster2 automatically disables the audio of streams with low latency. If you want to listen to audio from your stream, clear latency. Using the playback controls When the play queue is playing, you can: Stop playback Pause playback Skip to the next item Return to the previous item Remove an item from the play queue PDF-CM2-547-V1.0 tvONE...

  • Page 85: Managing The Play Queue

    Remove any item from the play queue. Clear the entire play queue. Choose to play the play queue when your CORIOmaster2 starts up. Drag a playlist into the play queue. Dragging a playlist into the play queue replaces the existing play queue. PDF-CM2-547-V1.0 tvONE...

  • Page 86: Saving The Play Queue

    Label options are for the play queue, so will apply to any items that are in the play queue. 4. Select Apply to send the changes to your device. The dialog will remain open. 5. Select Close to close the dialog. Close will discard changes that have not been applied. PDF-CM2-547-V1.0 tvONE...

  • Page 87: Playing The Play Queue Automatically

    1. Build your play queue and select Play on startup. 2. In Editor, select Save last take. Saving media to internal storage You can save media items from your USB drive to the internal drive. Read more about the internal drive on page 88. PDF-CM2-547-V1.0 tvONE...

  • Page 88: Creating And Managing Playlists

    You can create new playlists from scratch, or save your play queue as a playlist. Playlists are saved on your CORIOmaster2. You can choose to save or delete your playlists when you restore your CORIOmaster2 to factory default settings. PDF-CM2-547-V1.0 tvONE...

  • Page 89: Creating A New Playlist

    To remove something from the playlist, select the media item or stream and select  > Remove from playlist. To remove all items from the playlist, select  > Clear all items. To change the properties of an item, select the item, and then select > Edit. PDF-CM2-547-V1.0 tvONE...

  • Page 90: Saving The Play Queue To A Playlist

    3. If you create a new playlist, enter a name and choose a resolution for your playlist. 4. If you replace an existing playlist, select a playlist to replace from the list. You can enter a new name and choose a new resolution for the playlist if you want to. PDF-CM2-547-V1.0 tvONE...

  • Page 91: Managing And Editing Playlists

    1. Select Playlists and select a playlist. 2. Select > Edit details. 3. Enter a new name or choose a new resolution. Clearing all the items from a playlist From the playlist editor, select > Clear all items. PDF-CM2-547-V1.0 tvONE...
  • Page 92 When you load and play a playlist, any items in the play queue are replaced. You can: Drag a playlist into the play queue and select Select a playlist and select > Load and play. From the playlist editor, select PDF-CM2-547-V1.0 tvONE...

  • Page 93: Deleting A Playlist

    You can change the slot that a playlist is associated with in Settings > Playlists. Read more about configuring playlist settings on page 51. Deleting all playlists You can delete all your playlists in Settings > Playlists. Read more about configuring playlist settings on page 51. PDF-CM2-547-V1.0 tvONE...

  • Page 94: Duplicating Playlists

    Replacing all items on the internal drive with all items on the USB drive Removing all items from the internal drive Current location Copying a single item or folder to the internal drive Managing media on the internal drive Playing items from the internal drive PDF-CM2-547-V1.0 tvONE...

  • Page 95: Replacing All Items On The Internal Drive With All Items On The Usb Drive

    See a list of compatible file types on page 1. To replace all items on the internal drive with all items on the USB drive Select (USB Drive) > Replace all items on the internal drive. PDF-CM2-547-V1.0 tvONE...

  • Page 96: Removing All Items From The Internal Drive

    Copy or cut and paste individual items and folders with Ctrl+C or Ctrl+X, and Ctrl+V. Delete media items and folders. Select a media item or folder, and then select > Delete. Create a new folder. Right-click in an open space, and select folder. Enter a name for your folder. PDF-CM2-547-V1.0 tvONE...

  • Page 97: Playing Items From The Internal Drive

    You play items from the internal drive in the same way you play all media items and streams. Drag items into the play queue, or into a playlist. Read more about playing media and streams on page 72. Read more about playlists on page 82. PDF-CM2-547-V1.0 tvONE...

  • Page 98: Choosing The Best Resolution For Your Playlist Or Play Queue

    To find the resolution of a media stream, visit the source of the stream. To find the resolution of a media item, select the item in the media browser. Information about that item is displayed on the right. PDF-CM2-547-V1.0 tvONE...

  • Page 99: Replacing A Module

    Replacing a module Risk of damaging modules Take care when you replace modules. If the components of modules touch other modules, or the metal chassis, they can be damaged. If you don't have experience, ask a qualified technician for help. PDF-CM2-547-V1.0 tvONE...

  • Page 100: Removing An Input Module From Your Coriomaster2

    Standard bandwidth input modules can go in any position in column A and B, slots 1, 2, 4, 5, 7, 8, 10, and 11. High bandwidth input modules can only go in column B, slots 2, 5, 8, and 11. Do not insert high bandwidth input modules in column A. The device and module can be damaged. PDF-CM2-547-V1.0 tvONE...

  • Page 101: Removing An Output Module From Your Coriomaster2

    Inserting an output module into your CORIOmaster2 1. Insert the module into the guide rails of your CORIOmaster2. 2. Push the module firmly into the dock at the rear of your CORIOmaster2. 3. Screw the module in place. PDF-CM2-547-V1.0 tvONE...

  • Page 102: Adding And Managing Custom Edid Files

    If you delete an EDID file that is in use and then reboot your CORIOmaster2, your CORIOmaster2 says it is using the deleted EDID file but is actually using the default EDID file. Take care to not delete EDID files that are in use. 1. In CORIOgrapher, select Settings > EDID Manager. 2. Find the EDID file you want to delete. 3. Select Remove. PDF-CM2-547-V1.0 tvONE...

  • Page 103: Troubleshoot It

    This section contains frequently asked questions and advice on troubleshooting problems with your CORIOmaster2™. If you can't find the help you need, contact your distributor, and if they can't help, contact tvONE™ support. Contact details are at the back of this guide. In this section Checking and updating the firmware of your CORIO device I can't see my CORIOmaster2™...

  • Page 104: Checking And Updating The Firmware Of Your Corio Device

    Before you start To install the latest firmware for your device, you need CORIOdiscover V1.7 or above. CORIOdiscover software is available from help.tvone.com/r/docs/g/software. Checking your firmware version and downloading new firmware CORIOdiscover warns you if you try to install firmware that is older or the same as your existing firmware. If you don't want to check your existing firmware version, skip to step 2.

  • Page 105: Updating The Firmware

    When you save your settings, your device keeps all your saved configurations and canvases. 4. Enter your administrator login details. 5. Browse to the zipped DAT file that you downloaded. 6. Select Start Update. When the update is finished, you can log in to your device again. PDF-CM2-547-V1.0 tvONE...

  • Page 106: I Can't See My Coriomaster2™ In The Discovered Devices List

    1. Connect the RS-232 port on your device to the RS-232 port on your computer with an RS-232 cable. 2. Open a suitable terminal application, such as puTTY or HyperTerminal. 3. Set your COM port settings to the following: Speed (baud) 115200 Data bits Stop bits Parity None Flow control None PDF-CM2-547-V1.0 tvONE...
  • Page 107 IP address. Read about changing the IP address of your device on page 47. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 108: I Can't Log In Securely To Coriographer

    Save > Yes. Your device restarts. 3. Select Secure and log in. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. PDF-CM2-547-V1.0 tvONE...

  • Page 109: The Picture Keeps Coming And Going On My Coriomaster2

    If that doesn't work If setting HDCP Mode KeepOff doesn't work, try setting HDCP Mode to FollowSources. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. PDF-CM2-547-V1.0 tvONE...

  • Page 110: My Streaming Media And 4K Playback Input Module Keeps Overheating

    Try reducing the resolution or bitrate as much as you can without losing too much quality. If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 111: I Can't Hear Any Audio

    You might be trying to listen to a stream with low latency. CORIOmaster2 automatically mutes streams with low latency. The audio from a media item might not be compatible with your Streaming media and 4K playback input module. PDF-CM2-547-V1.0 tvONE...

  • Page 112: General Problems With Audio

    Check the format of your media items, page 109. Check if audio is disabled for sources or outputs 1. Select Settings > Slot Status. 2. Check that Audio Enabled is selected for each source and output that you want to use. PDF-CM2-547-V1.0 tvONE...
  • Page 113 Check if canvases or displays are cut to black and muted 1. Select Dashboard. 2. If a canvas is cut to black and muted, restore it. To cut a display to black and mute it, select To restore a display, select 3. Select Editor > Displays & Windows. PDF-CM2-547-V1.0 tvONE...
  • Page 114 Check if displays or windows are muted 1. Select Editor > Displays & Windows. 2. If the display or window is muted, unmute it. To mute audio, select or . To unmute audio, select PDF-CM2-547-V1.0 tvONE...
  • Page 115 3. Check that your audio device is working. Try plugging in another source. 4. Make sure you are running the latest firmware and software. Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 98.

  • Page 116: Audio From The Streaming Media And 4K Playback Input Module

    Check if your stream is playing with low latency 1. In the play queue, select the stream. 2. Select > Edit. 3. Check if Low latency is selected. If you want to listen to audio from your stream, clear latency. PDF-CM2-547-V1.0 tvONE...

  • Page 117: If That Doesn't Work

    Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware on page 98. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 118: I Can't Update The Firmware Of My Streaming Media And 4K Playback Input Module

    2. Repeat the firmware update. Read more about updating your firmware on page 98. If that doesn't work If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 119: Returning A Product For Repair

    Customers in Europe, the Middle East, and Africa (EMEA), email tech.europe@tvone.com. Customers in Asia, email tech.asia@tvone.com. EMEA and Asia Customers in EMEA and Asia receive an RMA Request form from tvONE support. Complete the form and return it to tvONE support for your area. All customers tvONE support decides if your product needs to return for repair, and, if needed, provide a return authorization number.

  • Page 120: Do I Need Output Bonding Modules

    Yes. You can use HDMI extenders that draw up to 500 mA directly with HDMI output modules. If you want to use an HDMI extender that draws more than 500 mA, use an external power supply. See our range of HDMI extenders at help.tvone.com/r/docs/g/signal-extension. How large is the internal storage on a Streaming media and 4K playback input module? 128 GB.

  • Page 121: How Do I Find The Mac Address Of My Streaming Media And 4K Playback Input Module

    You can add media streams, video clips, and still images to a play queue. For the full list of supported formats, see the specification sheet. Specification sheets can be found on our website tvone.com. Can I save my play queue?

  • Page 123: More

    New system and canvas level settings For the full list of new features and things we've fixed, see the release notes. Release notes are available at help.tvone.com/r/docs/g/software. Regulatory compliance for CORIOmaster2™ and all modules This product has been tested for compliance with appropriate FCC and CE rules and regulations. The power adapter and supply has been tested for compliance with appropriate UL, CUL, CE, PSE, GS, rules, regulations and/or guidelines.
  • Page 124 Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of tvONE. Copyright © 2020 tvONE™. All rights reserved.

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