Tvone C3-540 CORIOmaster User Manual
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Tvone C3-540 CORIOmaster User Manual

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C3-540 CORIOmaster
TM
TM
C3-510 CORIOmaster mini
C3-503 CORIOmaster micro
TM
CORIOgrapher
TM
V3.1 and above
User Guide V2.4
M410 and above
PDF-C3-5xx-V2.4
Nov 2020

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Summary of Contents for Tvone C3-540 CORIOmaster

  • Page 1 C3-540 CORIOmaster C3-510 CORIOmaster mini C3-503 CORIOmaster micro CORIOgrapher V3.1 and above User Guide V2.4 M410 and above PDF-C3-5xx-V2.4 Nov 2020...

  • Page 2: Table Of Contents

    In this guide Welcome to tvONE™ Help ........................... 1 Meet CORIOmaster ..........................1 Meet CORIOgrapher ..........................1 Quick start ..............................2 Next steps ..............................6 Planning and installing video walls ......................7 Planning a video wall ........................... 7 Overall effect ............................7 Displays ..............................
  • Page 3 Adapters ..............................18 About your Streaming Media and 4K playback module ..............19 Features ..............................19 Streaming media and 4K playback input module - quick start guide ..........20 Setting up the Streaming media and 4K playback input module ........... 20 Connecting to CORIOgrapher™...
  • Page 4 To connect to your CORIOmaster and get its configuration ............42 To log in with secure mode ........................43 To create a configuration offline ......................43 To send a configuration to your CORIOmaster ................. 43 Naming input and output ports and channels ..................44 Why should I name input and output ports and channels? ............
  • Page 5 Resetting your CORIOmaster™ to factory default settings ..............53 Why restore factory default settings?....................53 To reset your CORIOmaster to factory default settings ..............54 CORIOmaster micro™ settings ........................ 54 Configuring the buttons of your CORIOmaster micro™ ..............54 Mapping presets, sources, and windows to the buttons of the front panel ......... 54 Changing the brightness of the buttons of the front panel ............
  • Page 6 Using your CORIOmaster™ ........................63 Presets ................................ 63 Creating and editing presets........................63 What is included in a preset? ....................... 63 What is not included in a preset? ......................63 For best results ............................63 Build your busiest preset first ......................63 Do not use presets to add and remove windows ................
  • Page 7 To adjust the input audio level for a source ..................74 Muting individual audio outputs ......................74 Cutting to black and muting individual outputs ................74 Adjusting volume and muting all displays and outputs associated with a canvas ...... 75 To mute and unmute all displays and outputs associated with a canvas ........
  • Page 8 Show labels for media and streams ....................89 Playing the play queue automatically....................90 Saving media to internal storage ......................90 Creating and managing playlists ......................90 About playlists ............................90 Creating a new playlist ......................... 91 Saving the play queue to a playlist ..................... 92 Managing and editing playlists ......................
  • Page 9 Inserting a module into your CORIOmaster micro ................. 104 Creating and editing custom resolutions ..................... 105 About custom resolutions ........................105 Supported video standards ....................... 106 Not supported ............................. 106 Guidelines for 4K custom resolutions ....................106 Guidelines for interlaced custom resolutions ................. 106 Custom resolution options ........................
  • Page 10 Check if canvases or displays are cut to black and muted ............121 Check if displays or windows are muted ..................122 Check your presets ..........................122 Check the format of your media items .................... 122 Audio from the Streaming media and 4K playback input module ..........123 To access the media player........................

  • Page 11: Welcome To Tvone™ Help

    Welcome to tvONE™ Help Welcome to tvONE Help, the place to get help with your: CORIOmaster™  CORIOmaster mini™  CORIOmaster micro™  CORIOgrapher™  Encoder-100  This document is also available as online help. To open the online help, select in CORIOgrapher and search, or ask a question.

  • Page 12: Quick Start

    Quick start This Quick Start Guide gives you an overview of the steps involved in setting up a video wall with your CORIOmaster™, CORIOmaster mini™, or CORIOmaster micro™ hardware and CORIOgrapher™ software. 1. Plan your video wall. What do you want your video wall to look like? What equipment do you need to achieve this? At the back of this guide is a plan that you can fill out.
  • Page 13 Your CORIOmaster comes with a USB drive, which contains software for installing CORIOdiscover and CORIOgrapher. Download the latest version of CORIOgrapher from tvone.com/softwares. 4. Open CORIOgrapher and select your CORIOmaster. Enter your username and password to log in and select Read to load your configuration.
  • Page 14 If you are not connected to a CORIOmaster, you can create an offline configuration for your device. The media player of the Dual stream module is not available when you work in an offline configuration. Read more about your first steps with CORIOgrapher here.
  • Page 15 Select Wall Editor > (DISPLAYS) and drag your displays onto the wall editor. Drag the displays into place. Create a rough arrangement at this stage. When you have tested your video wall you can make your arrangement more accurate. Read more about creating a basic video wall here.

  • Page 16: Next Steps

    Possible causes: Source connected incorrectly  Input ports named incorrectly  Source not playing  Source resolution not supported  Display does not support HDCP  Source does not support the required number of HDCP  keys Poor quality or damaged cables ...

  • Page 17: Planning And Installing Video Walls

    Planning and installing video walls The first step towards creating a video wall with your CORIOmaster™, CORIOmaster mini™, or CORIOmaster micro™, is planning and setting up your hardware. Planning a video wall It is helpful to write a plan before you start installing. A plan saves you time and effort later, and helps you make sure you have all the equipment you need.

  • Page 18: Presets

    CORIOmaster more than 15 m away from your video wall or sources, use a signal extender. Read about our adapters here. See our range of signal extenders at tvone.com. Installation environment  In industrial environments, use shielded Ethernet cables.

  • Page 19: Position Your Displays And Sources

    Position your displays and sources 1. Use your plan to help you position your displays, which can be screens and/or projectors. Make sure you note all the measurements, so you can make an accurate video wall in CORIOgrapher™. 2. Position your sources. Follow the advice above when you choose where to put your sources. 3.
  • Page 20 Keep a note of which source is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. 5. Connect your CORIOmaster to your network. If you want to control your CORIOmaster with a serial controller, connect a serial controller.

  • Page 21: Get To Know Your Products

    Get to know your products Learn about the features and functions of your hardware. About your CORIOmaster™ CORIOmaster connects to a wide range of sources and displays and works with CORIOgrapher™ software to allow you to build dynamic video walls with an easy-to-use visual interface. Slots Your CORIOmaster has 16 slots that can contain input or output modules.

  • Page 22: Coriomaster Rear Panel

    CORIOmaster rear panel Input module (black) Connect to sources Output module (white) Connect to displays CPU module Connect to your network with Ethernet Optional: connect to serial controller with RS-232 Optional: connect directly to a PC with Ethernet or RS-232 Optional second PSU sold separately –...

  • Page 23: About Your Coriomaster Mini

    About your CORIOmaster mini™ This guide uses the name CORIOmaster to mean CORIOmaster™, CORIOmaster mini™, and CORIOmaster micro™ systems, unless specifically stated. Slots Your CORIOmaster mini has six slots that can contain input or output modules. You can have up to five input modules and up to five output modules.

  • Page 24: About Your Coriomaster Micro

    About your CORIOmaster micro™ This guide uses the name CORIOmaster to mean CORIOmaster™, CORIOmaster mini™, and CORIOmaster micro™ systems, unless specifically stated. Slots Your CORIOmaster micro has three slots that can contain input or output modules. You can have up to two input modules and up to two output modules.

  • Page 25: Coriomaster Micro Mounting Accessories

    CORIOmaster micro mounting accessories You can mount your CORIOmaster micro to a surface, rack, or ONErack system with our mounting accessories, sold separately. Ask your distributor about: RM-503-1RK-MOD ONErack mounting module for CORIOmaster micro  RM-503-1RU-DUAL rack mounting kit for one or two CORIOmaster micro units ...

  • Page 26: Selecting The Active Window

    Selecting the active window To select the active window, press and hold the button corresponding to that window until it  starts flashing. Selecting a window to hear You hear the audio source playing in the active window on the device connected to the S/PDIF output. To select a window to hear, press and hold the button corresponding to that window until it ...

  • Page 27: About Modules

    About modules CORIOmaster™, CORIOmaster mini™, and CORIOmaster micro™ support six types of input module, and five types of output module. Each module supports specific connections, but our range of adapters means you can connect almost any type of source or display to your CORIOmaster. Input modules Module Product number...

  • Page 28: Adapters

    Audio Modules Module Product Number Connections S/PDIF and analog audio Input CM-AUD-2IN-4OUT module. 1x analog and 1x S/PDIF Output: 1 x analog and 4 x S/PDIF Power supply module Module Product number Connections Redundant PSU for 4RU series CM-4RPS 1 x IEC power cord units DVI Adapters You can use our adapters to connect any of the following formats to the DVI modules.

  • Page 29: About Your Streaming Media And 4K Playback Module

    Connect an Ethernet cable to play media over IP. If any status indicator stays red, restart your CORIOmaster. If that does not work, contact tvONE support. Contact details are at the back of this guide. Read more about your Dual stream input module in the Dual stream input...

  • Page 30: Streaming Media And 4K Playback Input Module - Quick Start Guide

    Make sure your device is connected to your display devices and to an AC power outlet. 2. Download the latest firmware for your device from help.tvone.com/r/docs/g/firmware. 3. Download the latest version of CORIOdiscover and CORIOgrapher from help.tvone.com/r/docs/g/software. 4. Use CORIOdiscover to update your firmware.

  • Page 31: Connecting To Coriographer™ And Choosing Network Settings

    Connecting to CORIOgrapher™ and choosing network settings 1. Open CORIOgrapher, connect to your device, and read the configuration from your device. Make sure you have a canvas that includes at least one window that uses a source from the Streaming media and 4K playback input module and select Take.
  • Page 32 If you choose DHCP, the network assigns you an IP address. If you choose a static IP address: Enter a value for your IP address and subnet mask.  If you want to stream from the internet, enter a value for your gateway. ...

  • Page 33: Playing Media And Streams

    Playing media and streams 1. Open the media player. Double-click the window you wish to play streams or media, and from Properties, select (Media Player)  Manage. 2. Select your media source. Your media items appear as icons. Still image Saved stream Video clip Found encoder...
  • Page 34  If the encoder is not encoding, you might need to start or configure it. Read more about the Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1 If you want to stream from the internet, or from an encoder that does not appear in...

  • Page 35: Setting Up The Internal Drive

    4. Choose a resolution for your media stream. Read tips and recommendations for choosing the best resolution here. 5. Drag media items and streams into the play queue and use the playback controls to play your media. Check that the media is playing on your video wall. 6.

  • Page 36: 8Hd Player - Synchronized Playback Mode

    8HD Player – Synchronized playback mode The streaming media and 4K playback module has two different operating modes. To change the operating mode go to settings which can be found in the bottom left-hand corner of your CORIOgrapher screen and under Settings navigate to Module Configuration. Go to your streaming media and 4K playback module and click on the three dots in the top right-hand corner.
  • Page 37 The 8HD player is designed to play up to 8x 1080p30 media files from the modules hard drive. Playback will occur in perfect synchronization into each of the four quadrants of a UHQ (4K) window and in this mode two of these windows are available to place on a canvas.
  • Page 38 Select Synchronized Groups then add synchronized group Give your group a name (must be unique and max of 64 characters) Drag and drop files from your internal SDD drive to each empty slot (up to 8) Here four files are selected The files can be in any order in the group, but they will play back into the quadrant for the number selected, clip placed in position 8 will playback in the quadrant numbered 8 etc.
  • Page 39 Synchronized groups can now be added to a playlist Media files should be the same resolution and frame rate  Ideally, they should be from the same source in the case of say a video belt shown in the example, ...

  • Page 40: Ftp Server Media Synchronization

    FTP Server media synchronization Media files can now be synchronized to your streaming media and 4K playback module over a network from an FTP server. First set up your FTP server. The ftp server needs to be on the same network as your streaming media and 4K playback module.

  • Page 41: Aes File Decryption

    To synchronize the shared ftp folder with the streaming media and playback module send the following API command using an external device or by using the console in CORIOgrapher. (Slot<N>.Storage.Local.StartFtpSync()) N is the slot number where your media streaming and playback module is installed. As an example where your streaming media module is in slot number 2 the following API command should Slot2.Storage.Local.StartFtpSync() be sent...
  • Page 42 Enter the Default MPEGTS-IV into the General area in settings. The IV must be set as this is used for every item in the queue and the user cannot edit this value per stream. Please contact support if you need help to set up AES. M410 and above PDF-C3-5xx-V2.4 Nov 2020...

  • Page 43: About Your Dual Output Keying Module

    About your dual output keying module There are two HDMI 1080p60 outputs per module for keying. Multiple modules can be installed per system with the number depending upon which CORIOmaster chassis you have. Dual output keying module CM-HDMI-SC-2OUT-KEY The module uses a luminance keyer. Each output has two layers, a background layer, and a foreground/keying layer.
  • Page 44 Window in Keying Layer Properties Keying Settings Adjust luminance range where keying will occur (0 to 255). For keying on black set both to 0 for keying on white set both at 255 Softness Control to improve edges. Anti-aliasing There are two adjustments you can make using slider controls. One is for the keying range.

  • Page 45: About Your S/Pdif And Analog Audio Module

    Indicates the status of the module. Green means that the module is working (LED) correctly. Red means that there is a problem. If any status indicator stays red, restart your CORIOmaster. If that does not work, contact tvONE support. Contact details are at the back of this guide. Compatibility Your S/PDIF and analog audio module is compatible with your CORIOmaster or CORIOmaster mini.

  • Page 46: Outputs

    Outputs Your S/PDIF and analog audio module has four outputs. Each output is locked to a canvas in Editor. Output 1 is locked to canvas 1, output 2 is locked to canvas 2, and so on. Output 1 has one analog and one S/PDIF digital port. You can send the same output to both ports, but you cannot send a different output to each port.

  • Page 47: Hardware Recommendations

    Hardware recommendations At tvONE, we design our products to the highest quality standards. To get the best results from our products, we recommend that you use the best quality connectors, cables, and adapters. Consider the points below when you choose accessories and position equipment.

  • Page 48: Sources Or Inputs

    What sizes are the displays?  What are the bezel sizes of the displays?  What is the native resolution of each display?  Do you need displays that support HDCP (High-bandwidth Digital Content Protection)?  How many projectors do you need? ...

  • Page 49: Position Your Displays And Sources

    Read about our adapters here. See our range of active optical cables and signal extenders at help.tvone.com/r/docs/g/signal-extension. Make sure your devices are within the operating specification.  Installation environment  In industrial environments, use shielded Ethernet cables. Position your displays and sources 1.

  • Page 50: Setting Up A Video Installation In Coriographer

    Keep a note of which source is connected to which port. You can use this information later when you name inputs and outputs in CORIOgrapher. 1. Connect your CORIOmaster to your network. If you want to control your CORIOmaster with a serial controller, connect a serial controller.

  • Page 51: About Coriographer

    Dashboard CORIOview and CORIOmaster micro only. Standby Standby puts your device into standby mode. Help opens tvONE help for your product. Help Settings is where you configure your system, network, modules, and more. Settings M410 and above PDF-C3-5xx-V2.4...

  • Page 52: Getting Started With Coriographer

    Getting started with CORIOgrapher™ When you first open CORIOgrapher, you see Home. If you have already set up your hardware, you can connect to your CORIOmaster™ and get information  about its configuration of modules. If you have not set up your hardware yet, you can create a configuration offline. Or you can load a ...

  • Page 53: To Log In With Secure Mode

    To log in with secure mode You can communicate securely with your CORIOmaster. To use secure mode, enable secure mode. Read about enabling secure mode here. When secure mode is active, in Home you can see next to the name of the CORIOmaster. To create a configuration offline You do not need to be connected to a CORIOmaster to create video installations, but you do need to recreate the configuration of your CORIOmaster so that you are using the correct inputs, outputs, bonding modules, and...

  • Page 54: Naming Input And Output Ports And Channels

    Naming input and output ports and channels You can name the input and output ports and channels for each slot in CORIOgrapher™. Why should I name input and output ports and channels? CORIOgrapher uses aliases to give each input or output port or channel in each slot a unique name. For example, the first port in slot 1 is named s1i1 for slot 1 input 1.

  • Page 55: Enabling Secure Mode

    When secure mode is active, in Home you can see next to the name of the CORIOmaster. Secure mode disables unsecured connections over Ethernet. Unencrypted third-party controllers do not work over Ethernet when you use secure mode. You can still use unsecured controllers that are connected directly to your CORIOmaster, using the serial port of the CPU module.

  • Page 56: Creating A Video Installation

    Creating a video installation To create a video installation in CORIOgrapher™, you need sources and displays. Make sure you've either loaded your configuration from your CORIOmaster™ or created an offline configuration. Read about reading the configuration from your CORIOmaster™ here. Read about creating an offline configuration here.

  • Page 57: Testing Your Video Installation

    To customize a window, for example, to add a border, or change the quality of a free window, double-click the window to open Properties, and make your changes. When you are happy with your video wall, select Take and then Save last take to save the take on your CORIOmaster™, so your changes will be restored on start up.

  • Page 58: Set Up And Test Audio

     Displays connected incorrectly  Source and displays connected and arranged correctly. 4. If you cannot resolve these issues, you might need to contact tvONE support. See contact details here. 5. When you are happy with your video wall, select...

  • Page 59: Testing Embedded Audio Outputs

    The Streaming media and 4K playback input module only supports the following embedded audio  formats:   Testing embedded audio outputs 1. From Editor, select Live changes. 2. From Displays & Windows, mute all the displays, except the one you want to test. Select to mute a display, and to unmute a display.

  • Page 60: Testing The S/Pdif Output Of A Coriomaster Micro

    Testing the S/PDIF output of a CORIOmaster micro 1. From Wall Editor, select Displays & Windows. 2. Mute all the displays. Select to mute a display, and to unmute a display. 3. From Wall Editor, select Audio 4. Select a window from Audio Follows.

  • Page 61: Settings

    Settings You can manage device settings, network settings, and user settings. You can also get information about your CORIOmaster™ and name your modules. Device settings Administrators can configure settings for your CORIOmaster™, including creating and changing its name, changing the measurement units you use to create video walls, backing up and restoring your configuration, and resetting the CORIOmaster to its factory default settings.

  • Page 62: Backing Up And Restoring Your Settings

    Backing up and restoring your settings You can save your settings to a file on your CORIOmaster™, or to a file on your computer. You can restore your settings from either file. You can share a file saved on a computer between several CORIOmaster units that have the same configuration of modules.

  • Page 63: What Is Not Saved To Your Computer

    What is not saved to your computer The play queue and playlists of a Streaming media and 4K playback input module are not saved to your computer. To back up your settings to a file on your computer 1. Select Editor >...

  • Page 64: To Reset Your Coriomaster To Factory Default Settings

    To reset your CORIOmaster to factory default settings 1. Select Settings > General. 2. Select Factory Reset. CORIOmaster micro™ settings Configuring the buttons of your CORIOmaster micro™ You can choose which presets, sources, and windows correspond to the buttons on the front panel of your CORIOmaster micro™.

  • Page 65: Locking The Buttons Of The Front Panel

    Locking the buttons of the front panel 1. Select > (Front Panel) Settings. 2. Select or clear Lock. User settings Administrators can create and edit users, change user roles, and enable specific timeout times. Users and power users can change their own passwords. Creating and editing users You can create and edit users, change user roles, and enable specific timeout times.

  • Page 66: To Create A New User, Or Edit An Existing User

    Passwords cannot contain spaces. 6. Select Enable timeout and enter or select a timeout time from 1–540 minutes. tvONE recommends a timeout time from 1–5 minutes. 7. Select Save. Changing other users' passwords You can make changes to other users' accounts.

  • Page 67: Changing Your Own Password

    Changing your own password Who can do this? Administrators, power users, and users can do this task. Password rules Passwords must be between 5 and 32 characters and can contain any combination of alphanumeric characters and symbols. Passwords cannot contain spaces. To change your password 1.

  • Page 68: Configuring Network Settings For Streaming Media

    3. OPTIONAL: Configure your static IP address. Enter a value for your IP address and subnet mask.  If your CORIOmaster and PC are on different networks, enter a value for your gateway.  If you need help with network settings, contact your network administrator. Configuring network settings for streaming media If you want to stream media over your network, or from the internet, configure the network settings for your Streaming media and 4K playback input module.

  • Page 69: Finding The Mac Address Of Your Streaming Media And 4K Playback Input Module

    If you choose DHCP, an IP address is assigned to you.  If you choose Static, the last static IP address you saved is available to edit. If you have not previously  saved a static IP address, default values for a static IP address are available to edit. 4.

  • Page 70: Playlist Settings

    Playlist settings If you have a Streaming media and 4K playback input module, you can view the status of your playlists, delete all playlists or individual playlists, move playlists between modules, and rename playlists. Renaming playlists and moving playlists between modules You can see a list of all your playlists on all your Streaming media and 4K playback input modules.

  • Page 71: Deleting Individual Playlists

    Select an encoder to see details about that encoder.  Select  Manage the encoder or change your configuration.  Read about configuring a Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1. Remove an inactive encoder.  Preview the stream from an encoder.  M410 and above PDF-C3-5xx-V2.4...

  • Page 72: Managing Your Saved Streams

    You can edit the name and URL of saved streams.  1. Select the stream and then select > Edit. 2. Edit the name or URL of the media stream. Get more help with a Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1. M410 and above PDF-C3-5xx-V2.4 Nov 2020...

  • Page 73: Using Your Coriomaster

    Using your CORIOmaster™ When your equipment is installed and you have recreated your installation in CORIOgrapher™, you can play streaming media, and add transitions and effects to your video wall. Presets You can create and save up to 50 presets in CORIOgrapher™. Creating and editing presets You can create and save up to 50 presets in CORIOgrapher™.

  • Page 74: Do Not Use Presets To Add And Remove Windows

    presets for the canvas you are working on. Move any windows that are not for this preset away from the displays and shrink them to reduce bandwidth. Do not use presets to add and remove windows If you want to remove a window from your displays with a preset, do not delete the window. Move the window away from the displays.

  • Page 75: Editing, Cloning, And Deleting Presets

    Names can be up to 19 characters long and cannot contain spaces or ". 4. Enter or select a duration for your preset. The duration is the time taken to transition to this preset. 5. Select preset. Editing, cloning, and deleting presets You can change the name and duration of a preset or update a preset with a new configuration.

  • Page 76: To Delete A Preset

    To delete a preset 1. Select Show presets. 2. In Presets, find the preset you want to delete and select . Loading a preset If you have saved one or more presets in CORIOgrapher™, then you can choose a preset to load. . You can choose presets in CORIOgrapher, and if you have a CORIOmaster micro™, you can use the buttons to choose from a selection of presets.

  • Page 77: Loading A Preset With The Buttons Of Your Coriomaster Micro

    Loading a preset with the buttons of your CORIOmaster micro You can choose from eight presets with the buttons of your CORIOmaster micro. By default, the eight buttons correspond to saved presets 1 to 8. You can configure your buttons to correspond to your choice of presets. Read about configuring the buttons of your CORIOmaster micro here.

  • Page 78: Changing The Source Using The Dashboard

    When your CORIOmaster micro is in source selection mode, the buttons are green. Any buttons that do not have a corresponding source are unlit. 1. Check that your CORIOmaster micro is in the correct mode for choosing sources. If your CORIOmaster micro is not in the correct mode, press and hold buttons 1 and 5. 2.

  • Page 79: Disabling And Enabling Audio For A Source Or Display

    You can play embedded audio, and audio from the S/PDIF and analog audio module, on any output device  associated with your video wall. CORIOmaster supports 2-channel audio and does not support surround sound.  You can only play audio from the S/PDIF and analog audio module in breakaway audio mode. ...

  • Page 80: Disabling And Enabling Audio For A Display From Properties

    1. From Editor, select a window. 2. Select Properties > Input Settings (shared). 3. Select or clear Audio Enabled. Disabling and enabling audio for a display from Properties Administrators and power users can disable audio for displays. 1. From Editor, select a display. 2.

  • Page 81: Choosing What To Listen To With Coriographer

    3. Select or clear Audio Enabled. Choosing what to listen to with CORIOgrapher All users can choose what embedded audio to listen to. Choosing a source to listen to with breakaway audio mode What is breakaway audio? Breakaway audio is independent of the windows on your video wall. It does not change when the sources playing in your windows change.

  • Page 82: Choosing Which Outputs Play Audio

    When you choose audio-follows-video mode, you listen to a window. If the source playing in that window changes, the audio changes to play the new source. From Editor, select a window from the list.  From Dashboard, select a window from the list. ...

  • Page 83: Adjusting Input Audio Level And Muting Sources

    Adjusting input audio level and muting sources All users can mute, unmute, and adjust the input audio level for any source. Adjust the input audio level to match and balance the audio levels of different sources. For example, if you have one very loud source, lower the input audio level until it matches your other sources.

  • Page 84: To Adjust The Input Audio Level For A Source

    To adjust the input audio level for a source 1. Select a source. 2. Adjust the input audio level. From Editor: From Dashboard: Slide to the right to increase audio input.  Slide to the left to reduce audio input. ...

  • Page 85: Adjusting Volume And Muting All Displays And Outputs Associated With A Canvas

    From Editor > Displays & Windows: To cut a display to black and mute, select  To restore a display, select  Adjusting volume and muting all displays and outputs associated with a canvas All users can mute, unmute, and adjust the volume for all displays and outputs associated with a canvas at the same time in CORIOgrapher.

  • Page 86: Cutting To Black And Muting All Displays And Outputs Associated With A Canvas

    Slide to the right to increase volume  Slide to the left to reduce volume  Cutting to black and muting all displays and outputs associated with a canvas All users can cut to black and mute, and restore, all displays, and outputs associated with a canvas at the same time in CORIOgrapher.

  • Page 87: Controlling Audio From The Dashboard

    Controlling audio from the dashboard All users can choose what to listen to, mute and unmute specific sources and the current source, mute all displays and outputs, and adjust the input audio level and volume. This does not affect the S/PDIF output of the CORIOmaster micro.

  • Page 88: Playing Independent Audio With A Coriomaster Micro

    Playing independent audio with a CORIOmaster micro™ Your CORIOmaster micro can play independent audio. Connect the S/PDIF port of your CORIOmaster micro to a digital audio device, with an RCA cable. You can control what you hear from the S/PDIF output with the buttons of the front panel.

  • Page 89: Choosing Which Window To Hear With The Buttons Of The Front Panel

    You can mute the audio output in CORIOgrapher. The Dual stream input module only supports the following embedded audio formats:    Choosing which window to hear with the buttons of the front panel You can choose which window to hear with the buttons on your CORIOmaster micro. By default, the eight buttons correspond to your first eight sources.

  • Page 90: Choosing Which Window To Hear With Coriographer

    Choosing which window to hear with CORIOgrapher You can choose which window to hear in CORIOgrapher. 1. From the wall editor, select Audio. 2. Select a window to hear from Audio Follows. Adjusting the input audio level and muting individual sources For each source, you can mute, unmute, and adjust the input audio level in CORIOgrapher.

  • Page 91: Muting Sources From The Wall Editor

    Muting sources from the wall editor On the wall editor, you can mute and unmute the sources associated with the windows of your video wall. To mute audio, select  To unmute audio, select  Muting the audio output You can mute and unmute the S/PDIF audio output in CORIOgrapher. Muting using audio properties From the wall editor, select Audio...

  • Page 92: Media And Streams

    Media and streams If you have a Streaming media and 4K playback input module, you can play media items and streams. Playing media and streams If you have a Streaming media and 4K playback input module, you can play media items and video streams. Add up to 20 media items or streams to a play queue or saved playlist.

  • Page 93: Adding And Editing Media Streams

    You can manually add media streams from your network or from the internet. You can configure and add streams from a Magenta Encoder-100. Read about configuring a Magenta Encoder-100 at help.tvone.com/r/docs/cm2/encoder-100/1 To manually add a stream If you know the URL of the stream, and the stream is not hosted by a Magenta Encoder-100, use this method.

  • Page 94: Previewing The Stream From Your Magenta Encoder-100

    Previewing the stream from your Magenta Encoder-100 If you have an Magenta Encoder-100 that is streaming, you can preview the stream. Select the Magenta Encoder-100, and then select > Preview.  Adding media items, streams, and playlists to your play queue You can add video clips, still images, and media streams to a play queue, up to a total of 20 items.

  • Page 95: Playing A Multicast Stream From A Magenta Encoder-100 On Multiple Coriomaster Units

    3. Drag media items and streams, or a playlist, into the play queue. Still image Saved stream Video clip Found encoder Playlist Found encoder, streaming 4. Choose a resolution for your play queue. Read about choosing the right resolution here. Read more about playlists here.

  • Page 96: Changing A Single Stream To A Multicast Stream

    RTSP Multicast. For best results If you send a multicast stream on a large network, tvONE™ recommends using equipment with IPv4 multicast addressing, and/or IGMP v2 support. For more information, contact your network administrator. Changing the duration of media items By default, still images play for 10 seconds, video clips play for the length of the clip, and streams play indefinitely, until the stream ends.

  • Page 97: Playing Streams With Low Latency

    Playing streams with low latency You can play streams with low latency. 1. In the play queue, select the stream. 2. Select > Edit. 3. Select latency. Repeat these steps for every item in the play queue that you want to play with low latency. CORIOmaster automatically disables the audio of streams with low latency.

  • Page 98: Managing The Play Queue

    Clear the play queue When the play queue is stopped, you can: Enable and disable looping Play the play queue Remove an item from the play queue Clear the play queue Change the resolution of the play queue Managing the play queue When the play queue is playing or stopped, you can: Drag new media items or streams into the play queue, up to a total of 20 items.

  • Page 99: Saving The Play Queue

    Saving the play queue You can save your play queue so that it is available the next time you start your CORIOmaster. Build your play queue, and in Editor select Save last take.  You can save your play queue as a playlist. Build your play queue and select >...

  • Page 100: Playing The Play Queue Automatically

    Playing the play queue automatically You can choose to play the play queue automatically when you start your CORIOmaster. 1. Build your play queue and select Play on startup. 2. In Editor, select Save last take. Saving media to internal storage You can save media items from your USB drive to the internal drive.

  • Page 101: Creating A New Playlist

    Creating a new playlist 1. Select Playlists > 2. Enter a name and choose a resolution for your playlist. Names can be up to 64 characters long, or fewer, depending on your character set. Read about choosing the right resolution here.

  • Page 102: Saving The Play Queue To A Playlist

    You can change the duration of an item in the playlist. You can choose to play a stream with low latency. If you choose to play a stream with low latency, CORIOmaster disables the audio from your stream. 6. To save your playlist permanently, select. Saving the play queue to a playlist 1.

  • Page 103: Managing And Editing Playlists

    Names can be up to 50 characters long. Read about choosing the right resolution here. Managing and editing playlists You can edit playlists, clear all the items from a playlist, and open a playlist to edit the items. You can load a playlist to the play queue and play a playlist.

  • Page 104: Opening A Playlist To Edit The Items

    Opening a playlist to edit the items 1. Select Playlists and select a playlist. 2. Select > Open in editor. Read about the changes you can make to a playlist in Creating a new playlist above. Loading a playlist to the play queue When you load a playlist, any items in the play queue are replaced, and playback stops.

  • Page 105: Moving Playlists Between Modules

    Moving playlists between modules You can change the slot that a playlist is associated with in Settings > Playlists. Read more about configuring playlist settings here. Deleting all playlists You can delete all your playlists in Settings > Playlists. Read more about configuring playlist settings here.

  • Page 106: Using The Internal Drive

    Using the internal drive You can save media to the internal drive of your Streaming media and 4K playback input module. You can manage your saved media and add media items to a playlist or play queue. Manage your media and streams in CORIOgrapher™. Double-click the window you wish to play media or streams and select (Media Player) Manage.

  • Page 107: Copying A Single Item Or Folder To The Internal Drive

    For example, you create a folder on the internal drive called Videos. You open Videos and then select Drive. You select a media item and copy it to the internal drive. The media item is copied to Videos. Copying a single item or folder to the internal drive You can copy individual media items and folders from your USB drive to the internal drive.

  • Page 108: Playing Items From The Internal Drive

    Playing items from the internal drive You play items from the internal drive in the same way you play all media items and streams. Drag items into the play queue, or into a playlist. Read more about playlists here. Choosing the best resolution for your playlist or play queue The best resolution for your play queue or playlist depends on the frame rate of your media items, and their size in pixels.

  • Page 109: Frame Rate

    Frame rate For best results, add video clips and media streams with the same frame rate to a play queue. You can then  choose a resolution with a frame rate that matches your media items. Video clip 1 Video clip 2 Video clip 3 1920x1080p60 3840x2160p60...

  • Page 110: Using The Buttons Of Your Coriomaster Micro

    Using the buttons of your CORIOmaster micro™ You can use the buttons of your CORIOmaster micro™ to select presets and sources, and to lock your CORIOmaster micro. Changing between preset and source selection mode with your CORIOmaster micro™ To change between preset selection mode and source selection mode, press and hold buttons 1 and 5. When the mode changes, the button color changes.

  • Page 111: Replacing A Module

    Replacing a module Risk of damaging modules Take care when you replace modules. If the components of modules touch other modules, or the metal chassis, they can be damaged. If you do not have experience, ask a qualified technician for help. Removing a module from your CORIOmaster™...

  • Page 112: Inserting A Module Into Your Coriomaster

    Inserting a module into your CORIOmaster 1. Insert the module into the guide rails of your CORIOmaster. 2. Push the module firmly into the dock at the rear of your CORIOmaster. 3. Screw the module in place. 4. Tighten the screws of the module above or below. Removing a module from a CORIOmaster micro™...
  • Page 113 2. Remove the screws of the module or modules you want to replace. Loosen the screws of the module below the module that you want to replace. 3. Grip the silver handles and pull the module forward a short distance, out of the dock on the back plane. Lift the module out of your CORIOmaster micro.

  • Page 114: Inserting A Module Into Your Coriomaster Micro

    Inserting a module into your CORIOmaster micro 1. Carefully lower the module into your CORIOmaster micro, and then push the module firmly into the dock on the back plane. 2. Replace the screws and do them up loosely. 3. Replace the top cover of your CORIOmaster micro. 4.

  • Page 115: Creating And Editing Custom Resolutions

    Creating and editing custom resolutions You can use CORIOdiscover to create and save up to 20 custom resolutions to use on your CORIOmaster . Custom resolutions are for both inputs and outputs. You can get the specific values for creating a custom resolution from the manufacturer of your source or display.

  • Page 116: Supported Video Standards

    Supported video standards VESA CVT  CEA-861-D  VESA DMT  Not supported You cannot create custom resolutions for SDI sources or displays. Custom resolutions are only supported on input with the DVI-U module Guidelines for 4K custom resolutions If the HActive value is not divisible by 64, you cannot rotate the output. The maximum values for a 4K custom resolution are: HActive = 3840 ...

  • Page 117: Custom Resolution Options

    Custom resolution options When you create a custom resolution, you need to enter values for the following options. The values come from the manufacturer of your source or display. Option Notes Name Enter a useful name for your resolution. General naming rules Note: it is possible to create more than one custom resolution with the same name.
  • Page 118 Option Notes CEA ID Only enter a value when you define a custom resolution that complies with the CEA-861-D profile for that value. The CEA identifier information option (CEA ID) does not affect the custom resolution. It is there for providing information on the resolution to any connected equipment.

  • Page 119: Options For Custom Resolutions Based On The Vesa Cvt Standard

    Options for custom resolutions based on the VESA CVT standard Option Notes Version Enter the version number of the VESA CVT standard you want to use. Factor The factor converts from an exact frame rate into an NTSC-compatible vertical frequency. Choose between 1000 and 1001. Select 1000 to make the vertical frequency the same as your desired frame rate.

  • Page 120: Creating A Custom Resolution From A Video Standard

    3. Select custom only. 4. Find an empty custom slot, or choose a custom resolution to edit, and then select Edit. 5. Enter a useful name for your custom resolution. 6. Enter values for any other options as needed. Read about rules for names and other options here.

  • Page 121: Creating A Custom Resolution From The Vesa Cvt Standard

    3. Select a resolution from the list. 4. Enter a useful name for your custom resolution. 5. Enter values for any other available options as needed. Creating a custom resolution from the VESA CVT standard 1. From Resolutions, find an empty custom slot, or choose a custom resolution to edit, and then select Edit. 2.

  • Page 122: Adding And Managing Custom Edid Files

    Adding and managing custom EDID files You can upload an EDID file saved to your PC to your CORIOmaster™. You can manage the EDID files saved to your CORIOmaster in CORIOgrapher™. You can only upload custom EDID files for sources. You might want to upload a saved EDID file if a source, for example, a PC, is using the preferred resolution from your CORIOmaster rather than the resolution you selected for the source device.

  • Page 123: Troubleshoot It

    This section contains frequently asked questions and advice on troubleshooting problems with your CORIOmaster™. If you cannot find the help you need, contact your distributor, and if they cannot help, contact tvONE™ support. Contact details are at the back of this guide. Checking and updating the firmware of your CORIO device You must be connected to your CORIOmaster™...

  • Page 124: I Cannot See My Coriomaster™ In The Discovered Devices List

    4. Enter your administrator login details. 5. Browse to the zipped DAT file that you downloaded. 6. Select Start Update. When the update is finished, you can log in to your device again. I cannot see my CORIOmaster™ in the Discovered Devices list What is the problem? When I tried to find my CORIOmaster in the Discovered Devices...

  • Page 125: To Find Out The Ip Address Of Your Device

    There might be a problem with your network or firewall. Talk to your network administrator. You might need to give your device a specific IP address. If the advice here does not work, first contact your distributor. If your distributor cannot help, contact tvONE support at tech.usa@tvone.com...

  • Page 126: I Cannot Log In Securely To Coriographer

    Your device restarts. 3. Select Secure and log in. If that does not work If the advice here does not work, first contact your distributor. If your distributor cannot help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. M410 and above PDF-C3-5xx-V2.4...

  • Page 127: The Picture Keeps Coming And Going On My Coriomaster

    If setting HDCP Mode KeepOff does not work, try setting HDCP Mode to FollowSources. If the advice here does not work, first contact your distributor. If your distributor cannot help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com. M410 and above PDF-C3-5xx-V2.4...

  • Page 128: My Streaming Media And 4K Playback Input Module Keeps Overheating

    Try reducing the resolution or bitrate as much as you can without losing too much quality. If the advice here does not work, first contact your distributor. If your distributor cannot help, contact tvONE support at tech.usa@tvone.com...

  • Page 129: I Cannot Hear Any Audio

    I cannot hear any audio What is the problem? I am trying to play audio, but I cannot hear it, or the sound is poor. Why does this happen? General problems with audio: Audio is disabled for the input or output. ...

  • Page 130: Check If Sources Are Muted

    2. Check that Audio Enabled is selected for each source and output that you want to use. Check if sources are muted 1. From Editor, open the list of audio sources. 2. If the source you want to hear is muted, select the source, and then select Check if input audio level or volume are too low 1.

  • Page 131: Check If Canvases Or Displays Are Cut To Black And Muted

    3. Select each source in turn and check the input audio level. Check if canvases or displays are cut to black and muted 1. Select Dashboard. 2. If a canvas is cut to black and muted, restore it. To cut a display to black and mute it, select ...

  • Page 132: Check If Displays Or Windows Are Muted

    Check if displays or windows are muted 1. Select Editor > Displays & Windows. 2. If the display or window is muted, unmute it. To mute audio, select or .  To unmute audio, select  Check your presets 1. Select Editor >...

  • Page 133: Audio From The Streaming Media And 4K Playback Input Module

    2. Check all hardware connections. 3. Check that your audio device is working. Try plugging in another source. 4. Make sure you are running the latest firmware and software. Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware here.

  • Page 134: I Cannot Update The Firmware Of My Streaming Media And 4K Playback Input Module

    Download the latest version of CORIOgrapher from help.tvone.com/r/docs/g/software. Read about updating your firmware here. If that does not work If the advice here does not work, first contact your distributor. If your distributor cannot help, contact tvONE support at tech.usa@tvone.com tech.europe@tvone.com or tech.asia@tvone.com.

  • Page 135: General Troubleshooting Checklist

    Customers in Asia, email tech.asia@tvone.com.  EMEA and Asia Customers in EMEA and Asia receive an RMA Request form from tvONE support. Complete the form and return it to tvONE support for your area. All customers tvONE support decides if your product needs to return for repair, and, if needed, provide a return authorization number.

  • Page 136: What Are The Minimum Requirements For Running Coriographer

    You can add media streams, video clips, and still images to a play queue. For the full list of supported formats, see the specification sheet. Specification sheets can be found on our website tvone.com. Can I save my play queue?

  • Page 137: How Do I Mute Audio

     For the full list of new features and things we have fixed, see the release notes. Release notes are available at help.tvone.com/r/docs/g/software. Regulatory compliance for CORIOmaster™ and all modules This product has been tested for compliance with appropriate FCC and CE rules and regulations. The power adapter and supply has been tested for compliance with appropriate UL, CUL, CE, PSE, GS, rules, regulations and/or guidelines.

  • Page 138: Contact Us

    Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of tvONE. Copyright © 2020 tvONE™. All rights reserved.

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