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Intercel Ultra SAM4W User Manual

4g modem router
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Ultra SAM4W User Guide V1.3
Ultra SAM4W
(Enhanced Software)

User Guide

I
Ver1.3

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Summary of Contents for Intercel Ultra SAM4W

  • Page 1: User Guide

    Ultra SAM4W User Guide V1.3 Ultra SAM4W (Enhanced Software) User Guide Ver1.3...

  • Page 2: Revision History

    Ultra SAM4W User Guide V1.3 Revision History Version Modified By Date Description 21/11/2013 Initial version 12/02/2014 Second Release 11/09/2014 Third Release AMSabangan 15/09/2015 Fourth Release Ver1.3...

  • Page 3: Using This Manual

    No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Intercel.

  • Page 4: Table Of Contents

    Ultra SAM4W User Guide V1.3 Contents Introduction ................................4 1.1 Overview................................4 1.2 Features ................................4 1.3 Packing List/Accessories ..........................4 1.4 Optional Accessory ............................4 Hardware Description ............................5 2.1 Front Panel................................5 2.1.1 Front Panel LEDs .............................5 2.1.2 Logos Indication............................5 2.2 Right Side Panel ..............................6 2.3 Left Side Panel ..............................7...
  • Page 5 Ultra SAM4W User Guide V1.3 5.6.1 Network Setting ............................18 5.6.2 PPPoE ..............................19 5.6.3 Mode/Operator ............................20 5.6.4 SIM Management ...........................21 5.7 Internet Setting > LAN Configuration ......................22 5.7.1 Local IP Setting ............................22 5.7.2 DHCP ...............................23 5.7.3 DDNS ...............................24 5.7.4 NSUpdate ..............................25 5.8 Advanced Setting >...
  • Page 6 Ultra SAM4W User Guide V1.3 5.20 Remote SMS Administration ........................50 5.20.1 SMS ................................50 Troubleshooting ..............................53 Appendix: Abbreviations and Acronyms .......................54 Ver1.3...

  • Page 7: Introduction

    Ultra SAM4W User Guide V1.3 1 Introduction 1.1 Overview The UltraSAM4W is an Industrial 3G/4G Ethernet Router designed to perform data communication functions between a wired Local Area Network (LAN) and the cellular network (Wide Area Network, WAN). Its environmental qualities, notably its wide temperature range of operation, its robustness and throughput performances, make it a perfect tool for industrial application like metering, telemetry or security monitoring.

  • Page 8: Hardware Description

    Ultra SAM4W User Guide V1.3 2 Hardware Description 2.1 Front Panel WWAN LED USB Host LAN Network LED Power Supply Power LED 2.1.1 Front Panel LEDs 3 LEDs indicate different modem’s status: Power LED Turns ON when power is applied and system initialization is successful.

  • Page 9: Right Side Panel

    Ultra SAM4W User Guide V1.3 2.2 Right Side Panel MAIN ANT - Main Antenna Connector Main RF Antenna (SMA-F); Customer should use provided Antenna for connection. DIV ANT. - Aux/DIV Antenna Connector Auxiliary antenna connection, RX antenna, improve the radio sensitivity (Caution: DIV Antenna, should point at a different direction compared to Main Antenna to improve Diversity Gain, Isolation and reduce mutual interaction.)

  • Page 10: Left Side Panel

    Ultra SAM4W User Guide V1.3 2.3 Left Side Panel LAN - Ethernet Port Plug the supplied Ethernet Cable into this port and plug the other end of the cable to your PC before using the UltraSAM4W modem SIM - SIM Card Holder...

  • Page 11: Installation Instructions

    Ultra SAM4W User Guide V1.3 3 Installation Instructions 3.1 SIM Card Installation SIM Card Holder Button to extract the SIM Holder from the UltraSAM4W Modem (when inserted) SIM Card Extract the SIM Card Holder (A) from the modem by pushing the button (B) on the Left Side Panel.

  • Page 12: Antenna, Ethernet & Power Plug Connection

    Ultra SAM4W User Guide V1.3 3.2 Antenna, Ethernet & Power Plug Connection Before connecting the Power Supply to your UltraSAM4W modem, the Main Antenna and the Ethernet Cable must be properly connected. The antennas are positioned on the Main & DIV Antenna Connector on the Right Side Panel. The Ethernet cable and power supply cable is plugged in the appropriate port on the Left Side Panel.

  • Page 13: Specification

    Ultra SAM4W User Guide V1.3 4 Specification 4.1 Physical Size 122 mm x 102 mm x 29 mm Weight 250 g (including Antenna) 220 g (net weight) 4.2 Environment Storage Temperature -40°C to 85°C Operating Temperature -40°C to 85°C Relative humidity (operational) <...

  • Page 14: 4G/Gprs Radio

    Ultra SAM4W User Guide V1.3 4.5 3G/4G/GPRS Radio Network Band Support GSM/GPRS/EDGE 850/900/1800/1900MHz UMTS WCDMA/HSDPA/HSUPA/HSPA+ Band I 2100MHz Band II 1900MHz Band V 850MHz Band VI 800MHz (Available in AUS version) Band VIII 900MHz 4G/LTE (AUS/EUR Version) Band I 2100MHz...

  • Page 15: Web Interface

    Ultra SAM4W User Guide V1.3 5 Web Interface The UltraSAM4W is configured through its web interface. To launch the web interface, connect the UltraSAM4W modem to a PC with the supplied Ethernet cable. Web interface could be accessed by browsing the webpage with IP address 192.168.1.1 On your PC, the configuration of the “connection to the local network”...

  • Page 16: Login User Interface

    Ultra SAM4W User Guide V1.3 5.1 Login User Interface User can access UltraSAM4W configuration menu by login web browser system. Please follows below instructions for the access 1. Open web browser and navigate address http://192.168.1.1 2. Enter username and password 3.

  • Page 17: Quick Start Up Configuration

    Ultra SAM4W User Guide V1.3 5.3 Quick start up configuration For a quick start up when you first use the UltraSAM4W modem, you just need to configure some basic parameters. For advanced settings and detailed explanations, please refer to the configuration section.

  • Page 18: Expanded Index Menu (Eim)

    Ultra SAM4W User Guide V1.3 5.4 Expanded Index Menu (EIM) EIM provides users with easier access to all function controls. User could expand all the function features by clicking the top left PLUS symbol. This helps user to find any feature within the modem control.

  • Page 19: Status Menu Page

    Ultra SAM4W User Guide V1.3 5.5 Status Menu Page Status Menu Page lists out the current condition on the whole UltraSAM4W modem which include Basic hardware information, LAN connection setting, Mobile Network condition, PPPoE setting and IPsec / PPTP OpenVPN Setting.

  • Page 20: Ipsec

    Ultra SAM4W User Guide V1.3 5.5.5 Ipsec Profile Name Ipsec Profile Name Local LAN Local LAN IP Address Remote Gateway Gateway IP Address Remote LAN Remote LAN IP Address Status Ipsec Connection Status 5.5.6 PPTP PPTP Satus PPTP connection status...

  • Page 21: Internet Setting > Mobile Network Configuration

    Ultra SAM4W User Guide V1.3 5.6 Internet Setting > Mobile Network Configuration 5.6.1 Network Setting Allow users to setup their own pre-defined settings to access the WWAN. APN should be entered with reference to operator’s requirement. Profile Name User can setup their own Profiles which suit for different operators’ services...

  • Page 22: Pppoe

    Ultra SAM4W User Guide V1.3 5.6.2 PPPoE PPPoE PPPoE connection control (Enable / Disable) APN Name PPPoE connection APN Name If PC connection, Username & Password set to be same as APN Name defined Service Name Service Name (Optional) Ver1.3...

  • Page 23: Mode/Operator

    Ultra SAM4W User Guide V1.3 5.6.3 Mode/Operator Change Band Selection of the mobile network, User could choose 2G/3G/4G/Auto Operator Settings Customer could select operator by manual or automatic To enable this feature, user should disable the network Ver1.3...

  • Page 24: Sim Management

    Ultra SAM4W User Guide V1.3 5.6.4 SIM Management The UltraSAM4W modem is able to manage the SIM pin code when required. UltraSAM4W will automatically enter the PIN code for the corresponding SIM card if the “Remember PIN” field is enabled.

  • Page 25: Internet Setting > Lan Configuration

    Ultra SAM4W User Guide V1.3 5.7 Internet Setting > LAN Configuration This page allows users to configure the parameters of LAN, such as local IP address of your UltraSAM4W modem subnet mask and DNS servers. 5.7.1 Local IP Setting Ethernet IP Mode Modes of IP configure.

  • Page 26: Dhcp

    Ultra SAM4W User Guide V1.3 5.7.2 DHCP The DHCP protocol (Dynamic Host Configuration Protocol) is a communication protocol that makes automatic assignment of IP addresses in an organization’s network. This page allows users to configure the DHCP range and lease time.

  • Page 27: Ddns

    Ultra SAM4W User Guide V1.3 5.7.3 DDNS DDNS (Dynamic Domain Name Server) enables your PC to associate its current IP address, received from public network, with a domain name automatically. Thus, a remote user can obtain the current IP address of the home computer through a DNS query and connect to the home computer.

  • Page 28: Nsupdate

    Ultra SAM4W User Guide V1.3 5.7.4 NSUpdate UltraSAM4W modem provide utility (NSUpdate) used by network administrators to request the name server of a DNS zone to update its database. NSUPDATE Status Status of NSUPDATE (Enable / Disable) Server Address Primary Name Server Address to update the DNS entry...

  • Page 29: Advanced Setting > Routing Configuration

    Ultra SAM4W User Guide V1.3 5.8 Advanced Setting > Routing Configuration 5.8.1 Static Customer could define some routes out of the other route method (NAT / Port forwarding). Route Name Customer defined Route Name Destination IP Address The IP address want to forward to...

  • Page 30: Nat

    Ultra SAM4W User Guide V1.3 5.8.2 NAT NAT (Network Address Translation) protocol translates a public IP address in the WAN to several private IP addresses within the LAN. This page allows users to enable or disable NAT. Protocol TCP / UDP / ALL protocol selection...

  • Page 31: Rip

    Ultra SAM4W User Guide V1.3 5.8.3 RIP RIP (Routing Information Protocol) which employs the hop count as a routing metric. RIP prevents routing loops by implementing a limit on the number of hops allowed in a path from the source to a destination.

  • Page 32: Vrrp

    Ultra SAM4W User Guide V1.3 5.8.4 VRRP The Virtual Router Redundancy Protocol (VRRP) is a computer networking protocol that provides for automatic assignment of available Internet Protocol (IP) routers to participating hosts. This increases the availability and reliability of routing paths via automatic default gateway selections on an IP sub-network.

  • Page 33: Dmz

    Ultra SAM4W User Guide V1.3 5.8.5 DMZ The UltraSAM4W modem can help you add an additional layer of security to your LAN by setting up a DMZ (demilitarized zone) through a PC that contains and exposes your organization’s services to the unsecured WAN for external client visit.

  • Page 34: Advanced Setting > Vpn Configuration

    Ultra SAM4W User Guide V1.3 5.9 Advanced Setting > VPN Configuration 5.9.1 PPTP PPTP (Point-to-Point Tunneling Protocol) enables user to set up a virtual point-to-point tunnel over the Internet between UltraSAM4W and PPTP server. All the data are encrypted during the transmission so that the security of data transmission is guaranteed.
  • Page 35 Ultra SAM4W User Guide V1.3 Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition. Internet Setting -> VPN -> PPTP Click Add button to create a new profile Fill in the parameter Profile Name Customer defined name VPN Server Address...

  • Page 36: Ipsec

    Ultra SAM4W User Guide V1.3 5.9.2 Ipsec The UltraSAM4W modem can help you set up a VPN (Virtual Private Network) over a public telecommunication infrastructure such as the Internet, providing remote offices or individual users secure access to your organization’s network.
  • Page 37 Ultra SAM4W User Guide V1.3 Local Address/Net Mask Local IP Network Netmask of the VPN connection Negotiation Encap Protocol Encapsulation protocol used in the VPN connection IKE Mode IKE mode used in the VPN connection PFS On/Off Selection IKE Encryption...
  • Page 38 Ultra SAM4W User Guide V1.3 TEMPLATE: Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition. Internet Setting -> VPN -> Ipsec Click Add button to create a new profile Fill in parameter Remote Ipsec Gateway Remote Gateway Public IP Address...

  • Page 39: Openvpn

    Ultra SAM4W User Guide V1.3 5.9.3 OpenVPN OpenVPN is an open source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses a custom security protocol that utilizes SSL/TLS for key exchange.
  • Page 40 Ultra SAM4W User Guide V1.3 Access UltraSAM4W Main Page, Enter APN/PIN and achieved Public IP condition. Internet Setting -> VPN -> OpenVPN Click Add button to create a new profile VPN Edit Profile Type OpenVPN Enable VPN Enable Profile Name...

  • Page 41: Applications > Ntp/Dts Configuration

    Ultra SAM4W User Guide V1.3 5.10 Applications > NTP/DTS Configuration 5.10.1 Network Time NTP Synchronization Status Status of NTP Synchronization (Enable / Disable) Enable DST Enable DST function Time Zone Time Zone Selection NTP Server Address Customer defined NTP server IP address This page enables the UltraSAM4W modem to synchronize its time with a server in the internet in using TIME protocol.

  • Page 42: Applications > Pad Configuration

    Ultra SAM4W User Guide V1.3 5.11 Applications > PAD Configuration 5.11.1 PAD Host Name User defined Host Name Port Communication Port, beware some port no. used in the system. Baud Rate UART communication Baud Rate Inter-character timeout Timeout if longer then defined value...

  • Page 43: Applications > Snmp Configuration

    Ultra SAM4W User Guide V1.3 5.12 Applications > SNMP Configuration 5.12.1 SNMP SNMP (Simple Network Management Protocol) enables one or more PCs in the LAN to monitor and manage a group of hosts and devices in the computer network. SNMP Status...

  • Page 44: Applications > Sms Configuration

    Ultra SAM4W User Guide V1.3 5.13 Applications > SMS Configuration 5.13.1 New Message Destination Number Phone Destination Number, default to be 5 entry. Customers could add or reduce the destination number by themselves. Message Body Maximum number of characters can vary depending on coding scheme. In GSM7 bit mode 160 characters can be sent within a message but the limit changes to 50 characters if the message includes special characters.

  • Page 45: Outbox

    Ultra SAM4W User Guide V1.3 Message Message Body Content 5.13.3 Outbox Destination of the Message sent to Time Time of SMS message sent out Message Message Body Content 5.13.4 Diagnostics SMS Diagnostic providing channel to execute command through an authorized mobile device (white list device).

  • Page 46: Setup

    Ultra SAM4W User Guide V1.3 5.13.5 Setup General SMS Configuration Status of SMS (Enable / Disable) Message per Page setting SMS Encoding Scheme SMSC Address SMS Configuration for Setting for Redirecting SMS message Redirection Administrator could set to Redirect SMS to another mobile device or PC device...

  • Page 47: Applications > Gps Configuration

    Ultra SAM4W User Guide V1.3 5.14 Applications > GPS Configuration Applies to UltraSAM4W modem equipped with GPS feature which assist users to have GPS tracking function. By using the web browser interface, administrator could get the modem installation location. Please ensure that GPS antenna is properly connected and is located outdoor.

  • Page 48: System > Periodic Management

    Ultra SAM4W User Guide V1.3 5.15 System > Periodic Management 5.15.1 Periodic Management Configuration 5.15.2 Periodic Ping Setting UltraSAM4W providing periodic ping function which transmit controlled ping packets to Destination Address or Redundant Address. If UltraSAM4W not receives responses to ping command, UltraSAM4W will automatically reboot after “Failure Before Reset”...

  • Page 49: System > Firewall Configuration

    Ultra SAM4W User Guide V1.3 5.16 System > Firewall Configuration 5.16.1 Firewall Setup UltraSAM4W providing automatically reboot function after a defined time period (minutes). Administrator could configure this feature to adapt to their network. Also, Administrator could change the root password.

  • Page 50: System > File Upload/Save Configuration

    Ultra SAM4W User Guide V1.3 5.17 System > File Upload/Save Configuration 5.17.1 Setting Administrator need to re-enter the root account password to get the right of save, restore UltraSAM4W setting file or even Restore UltraSAM4W device to factory default setting.

  • Page 51: Firmware Upgrade

    Browse the upgrade firmware in Local PC Upgrade Upgrade button to start the upgrade process Caution: DO NOT interrupt the power, network connection or press the reset button during firmware upgrade. Latest firmware can be access through Intercel’s webpage: www.Intercel.com.au Ver1.3...

  • Page 52: System > System Log Configuration

    Ultra SAM4W User Guide V1.3 5.18 System > System Log Configuration 5.18.1 Log The log page shows the most recent log record of the system. It shows some important data during the set-up of the 3G connection. It is only useful for customer support.

  • Page 53: Remote Sms Administration

    Ultra SAM4W User Guide V1.3 5.20 Remote SMS Administration 5.20.1 SMS The remote SMS administration feature enables the user to control and manage the UltraSAM4W thru the use of SMS commands. This feature is available on specific firmware releases (from V0.0.9 and onwards). Please check with Intercel if you need this feature.
  • Page 54 Ultra SAM4W User Guide V1.3 Gethistory Expected response: Tx/Rx Traffic as of today: TX Bytes: XXXXX RX Bytes: XXXXX Note: If the device is not connected to the 3G/4G network, the statistics cannot be downloaded. The Tx/Rx statistics is computed for every start of PDP session and is zeroed out if the APN is changed/disconnected.
  • Page 55 Ultra SAM4W User Guide V1.3 Reboot Expected response: Reboot command received, please do cellstatus after 90 seconds (2 times) Action: Device will reboot. Setapn=<APNName>,<username>,<password>,<AuthType> Expected response: APN will be changed, device will reboot. Pls do Cellstatus after 90 sec Note: <APNName>...

  • Page 56: Troubleshooting

    Ultra SAM4W User Guide V1.3 6 Troubleshooting The modem is switched on but it cannot connect to the network (internet LED is OFF). Please check:  That the antenna is properly connected and the value of the signal strength, please refer to status summary.

  • Page 57: Appendix: Abbreviations And Acronyms

    Ultra SAM4W User Guide V1.3 7 Appendix: Abbreviations and Acronyms Access Point Name DHCP Dynamic Host Configuration Protocol Domain Name Service HTTP Hypertext Transfer Protocol IMEI International Mobile Equipment Identity Local Area Network Network Address Translation Point-to-Point Protocol PIN UnBlock...
  • Page 58 Ultra SAM4W User Guide V1.3 Notes Ver1.3...

  • Page 59: Contact Information

    Should Buyer purchase or use intercel...

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