Intercel Ultra eSAM User Manual
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Intercel Ultra eSAM User Manual

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Summary of Contents for Intercel Ultra eSAM

  • Page 1 USER MANUAL www.intercel.com.au...

  • Page 2: Contact Information

    Feel free to contact Intercel’s dedicated technical support in case you need any assistance. Intercel Pty Ltd. 33 Glenvale Crescent, Mulgrave VIC 3170, Australia Address https://www.intercel.com.au Website intercel@intercel.com.au Email +61 3 9239 2000 Phone +61 3 9561 2614 Fax Number...

  • Page 3: Table Of Contents

    Contact Information Customer Support Contact Us Table of Contents Table of Figures Copyright and Permissions Copyright © Intercel Pty Ltd. 2018. All rights reserved. Trademarks and Permissions Disclaimer Section 1 - Introduction 1.1 - Overview 1.2 – Revision History 1.3 - Targeted Audience 1.4 - Notation...
  • Page 4 3.5.4 - VPN - Open VPN Configuration 3.6 - Forward Configuration 3.6.1 - Forward – NAT 3.6.2 - Forward - Routing 3.7 -QoS 3.8 - Dynamic Routing 3.9 - Security 3.9.1 - Security - IP Filter 3.9.2- Security - Domain Filter 3.9.3 - Security - MAC Filter 3.9.4 - Remote access 3.10 - System Configuration...

  • Page 5: Table Of Figures

    Figure 1 3.1.1 Login ..................................15 Figure 2 3.2.1 Status – Basic Information............................16 Figure 3 3.2.2 Status - LAN ................................17 Figure 4 3.2.3 Status - WLAN ................................18 Figure 5 3.2.4 Status – Modem 2 ..............................19 Figure 6 3.2.3 Status - Modem ................................19 Figure 7 3.3.3 Network - Parameter Select 1 ............................

  • Page 6: Copyright And Permissions

    The contents of this document are subject to change without notice, due to continued progress in methodology, design and manufacturing. Intercel shall have no liability for any error or damage of any kind resulting from the use of this document.

  • Page 7: Section 1 - Introduction

    Ultra eSAM is a data communication terminal built on the mobile communication network and independently developed by Intercel. The product is based on 3G/4G wireless communication technology. It uses a high performance 32-bit embedded operating system and has a robust industrial design. It can provide high-performance 3G/4G communication speed by accessing the 3G/4G network via the embedded 4G module.

  • Page 8: Prerequisites

    Intercel accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the router, or for a failure of the router to transmit or receive such data.

  • Page 9: Section 2 - Product Introduction

    Ultra eSAM is a robust 4G Router for Industrial M2M/IoT applications. It has 1 LAN and 1 LAN/WAN to provide real- time data connectivity, even in harsh environments. Ultra eSAM provides a secure, reliable connection to industrial machines on third-party sites or remote locations. The device incorporates flexible mounting options, wide input voltage range and a wide operating temperature range.

  • Page 10: Specification

    Local or Remote Web Browser HTTP • • 1 x RS232/RS485/RS422 interface CLI/Telnet command line • • Serial via terminal block with RX, TX, and GND Intercel’s Remote Cloud Management Platform • 15KV ESD protection • I/O PORT REMOTE CLOUD MANAGEMENT • •...

  • Page 11: Physical Dimensions And Indicators

    Diagram 1 – Physical Dimension Ultra eSAM Router (Without External Antennas Attached) Length 112.4 mm Width 98 mm Height 29.7 mm TABLE 2 1.4 DIMENSIONS...

  • Page 12: Front Panel

    Diagram 2 - Front Panel Below is the list of front panel interfaces: • 4 x antenna interfaces (SMA-K female connector) • 1 x SIM card slot (1.8V/3.0V) • 1 x RESET button • 1 x USB Connection...

  • Page 13: Rear Panel

    Diagram 3 – Rear Panel Below is the list of rear panel interfaces: • 1 x 5-PIN terminal block interface (RS232 serial port & GPIO) • 2 x LAN interfaces • 1 x 4-Pin micro fit power interface...

  • Page 14: Section 3 - Configuration

    Ultra eSAM can be configured via a web interface. You will need to connect your computer to the Ultra eSAM using an Ethernet cable to access this interface. The Web interface can be accessed using your web browser at IP address 192.168.8.1 To connect your computer to the Ultra eSAM, you must ensure that your Computer is assigned a valid IP address.

  • Page 15: Basic Configuration

    To access the eSAM Configuration, open your web browser and go to the link “http://192.168.8.1/”. The default Username and Password should be “admin”. FIGURE 1 3.1.1 LOGIN...

  • Page 16: Status

    Status provides basic information such as network status and settings of the Ultra eSAM. Login to the web interface of Ultra eSAM. Click “Status > Basic information”. The “Basic Information” tab will automatically appear. FIGURE 2 3.2.1 STATUS – BASIC INFORMATION...

  • Page 17: Status - Lan

    Click “Status > LAN” to open “LAN” tab. FIGURE 3 3.2.2 STATUS - LAN PARAMETER DETAILS LAN connectivity – either LAN status Enabled or Disabled IP address Show the IP address Subnet Mask Displays Subnet mask MAC address Shows the mac address of the router TABLE 4 STATUS - LAN...

  • Page 18: Status - Wlan

    Status of WLAN will show If you are connected via Wi-Fi or not, as well as some details on your Wi-Fi status. Click the “Status > WLAN" to open “WLAN” tab. FIGURE 4 3.2.3 STATUS - WLAN PARAMETER DETAILS Work Mode Shows the WLAN mode: AP/Station/Repeater SSID...

  • Page 19: Status - Modem

    Click “Status > Modem” to open “Modem” tab. FIGURE 5 3.2.4 STATUS – MODEM 2 PARAMETER DETAILS Modem Select Displays the modem name Up Time Displays the uptime of the Modem Displays router’s mobile connectivity Modem Status Network type Type of the current network. Signal Signal Strength of the mobile network Range: 1-31...

  • Page 20: Status - Routing Table

    Click ‘Status’ > ‘Routing Table’ to open “Routing Table” tab. FIGURE 6 3.2.5 STATUS – MODEM 1 PARAMETER DETAILS Network IP address the router can reach Subnet Mask IP network the router can reach. It is used together with “Network” Gateway Next hop IP address which the router will reach...

  • Page 21: Network Configurations

    You can set the parameters of LAN. 1. Single click “Network > LAN”. The “LAN” tab will automatically appear. 2. Enter desired LAN parameters. 3. Single click “Save”, to save settings. 4. After changing the LAN IP, if the web page doesn’t respond anymore, please makes sure your PC address is on the same network segment.

  • Page 22: Network - Modem

    Ultra eSAM functions as a modem allowing other devices to connect to the internet via the Mobile Network. The Modem screen displays the configuration used by the Ultra eSAM to connect to the 3G/4G network. Single click “Network > Modem”.
  • Page 23 Single click “Display” button for Advanced Settings, and the following page will open FIGURE 11 3.3.4 NETWORK - MODEM 3 Input required settings. Single click “Save”, to save settings”. FIGURE 12 3.3.2 NETWORK - MODEM 4...

  • Page 24: Network - Parameter Select

    Ultra eSAM’s ‘Parameter Select’ function is used as a multi-function switch and could function as a VPN parameter switch, SIM parameter switch, or multi-server switch. 1. Single click “Network > Parameter Select”. 2. Add, modify, delete, enable and disable the parameter select rule.
  • Page 25 Input required settings from the table below: PARAMETER DETAILS OPERATION If ‘Enabled’ only one rule runs Status  Enable  at a time. If it fails when Disable checked, the next rule starts running For status ‘Disabled’ rule: All related interfaces also become disabled.

  • Page 26: Network - Network Type

    1. Single click “Network > Connection type”. FIGURE 15 3.3.4 NETWORK - NETWORK TYPE 2. Input required settings. PARAMETER DETAILS OPERATION Default route Default route Dropdown List: modem eth0 eth1 DNS type If Interface is selected, it will Dropdown List determine DNS automatically interface custom...

  • Page 27: Network - Dhcp Server

    DHCP (Dynamic Host Configuration Protocol) is a LAN protocol which enables the router to assign IP Addresses to its Clients automatically. This removes the requirement to assign IP Addresses to each device manually. FIGURE 16 3.3.5 NETWORK - DHCP SERVER...
  • Page 28 PARAMETER DETAILS OPERATION DHCP Server Enable or Disable the DHCP server  Enable  Disable Basic settings IP Pool The DHCP client can automatically choose its Dropdown List  IP Pool range from a given interface, or it can be assigned manually using the ‘custom’ ...

  • Page 29: Application Program Configuration

    ICMP allows the router to determine if the connection it has through the modem is still active. If reception is lost after initialising the connection, the modem may not know it is no longer connected. ICMP routinely pings a given IP address to check if the network is down and if it is unable to maintain a connection it will execute a provided operation to restore network connectivity.

  • Page 30: Applications - Ddns Configuration

    Once connected to the internet, the Modem will be assigned an IP Address by the Internet Service Provider (ISP). This IP Address can then be used to connect to the modem remotely over the internet – however, the assigned Address is not fixed and may change in the future. To maintain connectivity, the router is able to connect to a Dynamic DNS Service in order to provide a fixed IP address through the DDNS Service.
  • Page 31 PARAMETER DETAILS OPERATION DDNS Service Set DDNS service function to Button Enable/Disable Enable Disable Basic Configuration Service Provider Select the DDNS service provider that Dropdown List options you wish to use. 3322 88ip Dnsexit Dyndns Zoneedit changeup custom Server IP or Domain When "custom"...

  • Page 32: Applications - Dtu Configuration

    DTU (Data Transfer Unit) is used to transfer RS232 serial data across the internet. ULTRA ESAM supports TCP/UDP Client/Server mode. Click “Applications > DTU” to open “DTU” tab. FIGURE 19 3.4.3 APPLICATIONS - DTU CONFIGURATION...
  • Page 33 Server: 3G/4G router act as TCP/UDP server Select from Dropdown List Client: 3G/4G router act as TCP/UDP client Server DDPClient: 3G/4G router act as UDP client with Client Intercel protocol DDPClient Local Port DTU service port Specify the port number:1- 65535...
  • Page 34 Heartbeat Set heartbeat interval (when there is no data Manually input:1-65535 Interval transfer, the router sends the heartbeat data Units: second content every heartbeat interval) RS232 settings Rate Set the serial port transfer rate Select from the dropdown list, according to the practical settings of DTU serial port Default: 115200 Parity...

  • Page 35: Applications - Modbus Configuration

    The Ultra eSAM router system supports the built-in Modbus communication protocol, using the RS232, RS485 or Ethernet port to transmit Modbus data packets and the serial port or to the network port to communicate. Wiring: Connect the TX, RX, GND of the device to RX, TX, GND of the lower computer respectively.
  • Page 36 PARAMETER DETAILS OPERATION Basic Configuration Work Mode MODBUS working mode, can be set as: Drop-down list. modbus_rtu_master: The serial port of the router is RTU Master. modbus_rtu_master: The serial port of the router is RTU Slave. modbus_ascii_master: The lower serial port of router is ASCII Master.

  • Page 37: Applications - Dido Configuration

    DIDO (Digital Input Digital Output), is used to monitor equipment GPI/O high level input. If it meets a given trigger condition, the Ultra eSAM can trigger a GPI/O level output and/or SMS output. The DIDO Service can be found under Application > DIDO...
  • Page 38 PARAMET DETAILS OPERATIONS Trigger Settings Trigger mode, GPI input level. Drop-down list. HIGH: Trigger condition is high Low level is below 5V LOW: Trigger condition is low High level is 5V ~ 36V SQUARE-WAVE COUNT Trigger condition is square Default: HIGH wave Filtering The duration of the GPI input to reach the trigger...
  • Page 39 SMS Enable Enable / Disable SMS alarm mode single button. Default: Disable SMS Num The phone number to send SMS alerts Input manually. SMS Msg SMS message alert to send the contents of the message Input manually. TABLE 19 3.4.5 APPLICATIONS -MODBUS CONFIGURATION Click “Save”...

  • Page 40: Applications - Gps Configuration

    GPS is to transfer GPS data the device gets from the GPS satellite system. It uses UDP protocol. Click “Applications > GPS” to open the “GPS” window FIGURE 22 3.4.6 APPLICATIONS - GPS CONFIGURATION PARAMETER DETAILS OPERATION GPS Service Enable or Disable GPS Service GPS Service options ...

  • Page 41: Applications - Snmp Configuration

    SNMP (Simple Network Management Protocol) can monitor routers remotely and monitor the status of routers (Support interface status check, like VPN, modem etc.). Click “Applications >SNMP” to open the “SNMP” tab. FIGURE 23 3.4.6 APPLICATIONS - SNMP CONFIGURATION...

  • Page 42: Applications - M2M Configuration

    Ultra eSAM has embedded a WMMP (Wireless Machine-to-Machine Protocol) to connect with an M2M (Machine-to- Machine) platform which can remotely monitor and manage the routers and its network. Its configuration is as follows: Click “Applications > M2M” to open M2M configuration tab.

  • Page 43: Applications - Timing Configuration

    This application is to control the online time of the router to better manage the network and save 3G/4G data. Ultra eSAM can add several online periods as per the user’s requirement (e.g. hours per day). Additionally, this application can support triggering tasks at a given time point (e.g. redial or reboot at 00:00). Click “Applications >...

  • Page 44: Vpn Configuration

    Ultra eSAM supports VPN (Virtual Private Network) including L2TP/PPTP/GRE/IPIP/IPSEC. Moreover, it supports VPN OVER VPN, e.g. GRE over IPSec, IPSec over PPTP/L2TP/GRE/IPIP. VPDN stands for Virtual Private Dial-up Networks. Currently VPDN supports L2TP and PPTP Single Click “VPN > VPDN” to open “VPDN” tab.
  • Page 45 After a VPDN rule is added, the router will establish VPN communication with service address automatically. To see the tunnel status, click "View" in "Tunnel" tab. PARAMETER DETAILS OPERATION Click “Enable” VPDN service To enable or disable the VPDN rule Basic Settings Interface name Name of this VPDN rule...

  • Page 46: Vpn - Tunnel Configuration

    Tunnel technology transfers data between networks over the internet. Packets are passed through the tunnel in order to link two physically isolated networks into one logically linked network. Ultra eSAM supports GRE and IPIP Tunnel Modes. GRE (Generic Routing Encapsulation, Generic Routing Protocol Encapsulation) allows for network packets to be contained within IP packets, suitable for transmission over the internet.

  • Page 47: Vpn - Ipsec Configuration

    1. Click “VPN > IPSec” to open “IPSec” tab. FIGURE 30 3.5.3 VPN - IPSEC CONFIGURATION 1 2. Click “Add” to add a new IPSec rule. There are 3 phases of IPSec configuration: FIGURE 31 3.5.3 VPN - IPSEC CONFIGURATION 2...
  • Page 48 Configure phase 1 configuration. PARAMETER DETAILS OPERATION Basic Settings Select “Phase 1” Select To select which phase of IPSec, phase 1, phase 1 or phase IPSec Policy Name Name of phase 1, mainly to To input the name of phase 1. match phase “IPSec”...
  • Page 49 FIGURE 32 3.5.3 VPN - IPSEC CONFIGURATION 3 Configure phase 2 configuration. PARAMETER DETAILS OPERATION Basic Settings Select “Phase 2” To select which phase of IPSec, Select phase 1, phase 1 or phase IPSec Policy Name Name of phase 2, mainly to match To input the name of phase 2.
  • Page 50 Click “Add” to add a new IPSec rule. FIGURE 33 3.5.3 VPN - IPSEC CONFIGURATION 4 Configure IPSec configuration PARAMETER DETAILS OPERATION Basic Settings Select “IPSec” Select To select which phase of IPSec, phase 1, phase 1 or phase IPSec Interface Name Name of this phase Input name...

  • Page 51: Vpn - Open Vpn Configuration

    Open VPN implements a VPN built atop the Open SSL Library. Compared with a traditional VPN, it is simpler and easier to use. The UDP Protocol is enabled by default and is recommended, but TCP is also available. Open VPN connections can transverse thorough most proxy servers and through Network Address Translation. Its server side configures some network configuration information (including IP address, route configuration and so on) on the client.

  • Page 52: Forward Configuration

    The forward function of Ultra eSAM 3G/4G router includes NAT, Routing, dynamic routing (RIP, OSPF) (optional) and QOS (optional). DNAT is used to replace the destination address of packets accessing the external network; the router will replace the destination address of packet accessing the external network with the user’s custom settings. Click “Forward > NAT”...
  • Page 53 SNAT is the source address translation and its role is to translate source address of IP packets into another address. FIGURE 37 3.6.1 SNAT CONFIGURATION RULE PARAMETER DETAILS OPERATION Protocol Defines the protocol of the Dropdown List packets the NAT should modify ICMP Original Address...
  • Page 54 MASQ is MASQUERADE. FIGURE 38 3.6.1 MSAQ 1 FIGURE 39 3.6.1 MSAQ 2 MASQ rule: the source address of all packets in the LAN need to be transferred into the specific IP address of the router, so the PC from the LAN can send packets out. If MASQ rule in the router will be deleted, the router LAN of the PC cannot communicate with the external network.

  • Page 55: Forward - Routing

    Static routing can forward packets according to a manually configured routing path. This page is divided into static routing and policy routing. Policy Routing allows for a priority to be set on different configurations, allowing multiple configurations to co-exist. The forwarding router detects the received packet's source address and then forwards packages according to the matching policy.
  • Page 56 PARAMETER DETAILS OPERATION Basic Settings To select “Static Route” or “Policy Route” Routing Type Dropdown List When Routing Type is “Static Route” Network Set the destination IP address and Manual input subnet mask of static route Format1: A.B.C.D/Mask Gateway Specify gateway type of static routing, Dropdown List Type includes:...

  • Page 57: Qos

    QoS (Quality of Service) is a security mechanism for the network enabling the configuration of priorities and bandwidth allocations for devices or subnets. When the network is overloaded or congested, QoS ensures that critical traffic is not delayed or dropped. 1.

  • Page 58: Dynamic Routing

    RIP protocol (Routing Information Protocol) is the most widely used IGP (Interior Gateway Protocol). It was designed to be used in small networks and is only recommended for this use case. For more complex environments, generally, do not use the RIP protocol 1.
  • Page 59 PARAMETER DETAILS OPERATION Add Type Add the type of OSPF route Click the button to select Add Type Network Neighbour Interface When Add Type is “Network”, Network Set the network address of Manual input ospf sending address Format1: A.B.C.D/Mask AS Number Used to identify the network Manual input (only the routers with the...

  • Page 60: Security

    "Security" will filter packets to decide which are allowed to pass through the modem and which should be blocked. Ultra eSAM supports IP filter, domain filter and MAC filter IP Filter allows you to blacklist or whitelist packet’s according the Source or Destination IP Address.
  • Page 61 FIGURE 43 3.9.1 SECURITY - IP FILTER 2 FIGURE 44 3.9.2 SECURITY - IP FILTER 3...

  • Page 62: 2- Security - Domain Filter

    Domain filter support’s blacklist and whitelist. It is used to forbid PCs in LAN from visiting some websites or allows them to visit only specific websites. Click “Security> Domain Filter” to open “Domain Filter” tab. FIGURE 45 3.9.2 SECURITY - DOMAIN FILTER 1 FIGURE 46 3.9.2 SECURITY - DOMAIN FILTER 2...

  • Page 63: Security - Mac Filter

    Click “Security> MAC Filter” to open “MAC Filter” tab. Here, you can add a list of MAC Addresses to allow access into the network from the internet or to block from accessing the network from within the network. FIGURE 47 3.9.3 SECURITY - MAC FILTER...

  • Page 64: Remote Access

    Remote Access allows you to configure what methods are enabled to access the modem remotely. SSH and TELNET are methods for accessing the modem’s command line and the WEB interface refers to the browser-based GUI you are using to configure the modem now. If enabled, these methods can be used to access the modem from the mobile network.

  • Page 65: System Configuration

    “System” gives you access to the modem’s logs and allows you to configure system parameters. 1. Click “System > Local Log” to open “Local Log” tab. FIGURE 49 3.10.1 LOCAL LOG 2. Select the type of "Local Log" and then click "View" to see the log. Click “Clear” to clear the log info in the “Log Table”, and click “Export”...

  • Page 66: Remote Log

    Click “System > Remote Log” to open “Remote Log” tab. FIGURE 50 3.10.2 REMOTE LOG...

  • Page 67: Clock

    Click “System > Clock” to open “Clock” tab. FIGURE 51 3.10.3 CLOCK PARAMETER DETAILS OPERATION To click “Enable” or Status To enable or disable Time  “Disable” Synchronization service Select “NTP” or Time Synch. Type Type to synchronize system time ...

  • Page 68: Account

    "Account" is to change username/password, change web port and restrict other users from visiting the router. Step 1 Click “System > Account” to open “Account” tab. FIGURE 52 3.10.4 ACCOUNT Step 2 Set account parameters. Step 3 Click "Save" to finish configuration. After saving, the user needs to log in again.

  • Page 69: Network Test

    This screen allows you to ping addresses from the modem and to trace the route the modem takes to access different IP Addresses. It can be used to test the modem’s connectivity, both inside and outside the network. Click “System > Network Test” to open “Network Test” tab. FIGURE 53 3.10.5 NETWORK TEST Input IP address or domain to be tested in "Destination", click "Ping, to check whether the router can be linked to a destination.

  • Page 70: Files

    Ultra eSAM supports firmware upgrading. Step 1 Click “System > Files” to open “Files” tab. FIGURE 54 3.10.6 FIRMWARE SETTING Step 2 Click “Choose File” to select upgrading file and then click “Upgrade”.
  • Page 71 If the upgrading file is larger than 6MB, CFE mode upgrading should be used to upgrade. 1. Set IP of your computer to 192.168.1.123 255.255.255.0 2. Don’t set the default gateway or DNS. 3. Power off the router (take the power cable out). 4.
  • Page 72 The Ultra eSAM provides USB port and you can choose USB mode to upgrade the router. This requires using a telnet client to initiate the upgrade: Enter the password of the telnet to enter in the system, as shown in the figure.
  • Page 73 Ultra eSAM is capable of backing up and restoring its configuration file. Click “Browse” to select a configuration file to be imported. And then click “Import” to resume the configuration as the configuration file. Click "Export" to export configuration file and save it to local PC.
  • Page 74 This setting can be used to reset Ultra eSAM to its original factory configuration. Using the ‘save’ and ‘load’ functions it is possible to save the devices configuration and then reload this configuration at a later point. If this saved configuration is deleted, then the device will be restored to its default settings.
  • Page 75 Click “Reboot” to restart the router or click “Refresh” to refresh the page FIGURE 61 3.10.6.7 REBOOT/REFRESH...

  • Page 76: Reset Button Function

    The "RESET" button is on the rear panel and next to power interface. This button can be used when the router is in use or when the router is turned on. There are 3 functions to press "RESET" button when the router is in use: Press "RESET"...

  • Page 77: Section 4 - Typical Applications

    This section details some typical usage scenarios for the Ultra eSAM Modem. Scenario The Ultra eSAM is ensuring the reliability and accuracy of the network links. If an anomaly is detected, predefined actions are performed. In this scenario the Ultra eSAM functions as an error detection and report machine.

  • Page 78: Parameter Select

    Typical Case Ultra eSAM provides s parameter select function. When one configuration of the modem fails (such as connecting to a server, or connecting to an ISP), it is able to change to a backup configuration. Parameter Select When the active L2TP link is disconnected from the server, the router will perform parameter switching based on the "check ICMP"...

  • Page 79: Timing Task

    Typical Application Ultra eSAM can perform tasks on a timer. The router can be set to turn itself on, off or reboot at a given time based on the required availability. Result The router will be online at 10:05 AM and remain online until 10:08 AM. It becomes offline at 10:09 AM and...

  • Page 80: Section 5 - Faq

    SIM slot damaged  SIM card inserted in the wrong orientation  Solution SIM slot damaged, please contact Intercel echnical support for repair  Check the SIM card direction, please make sure the gold contact as facing up  Issue...

  • Page 81: Dialing Issues

    Issue eSAM 3G/4G Router discontinue during dialing, dial failure Possible Reason SIM card network type does not match  SIM charges owed  Power supply does not match  Modem setting wrong  APN set incorrectly  Solution Change to a suitable SIM card ...

  • Page 82: Poor Signal

    Issue eSAM 3G/4G Router has no signal or poor signal Possible Reason Antenna connected to the wrong connector  Signals are weak in the area  Solution Check the antenna and re-connect it.  Contact Telecom Operator to confirm signal problem ...

  • Page 83: Vpn Problem

    Issue VPDN cannot connect Possible Reason VPDN parameter wrong  VPDN server configuration wrong  Solution Make sure modem is online  Set the correct port to VPDN  Check VPN Configuration  Test VPN Server with another client  Issue VPN already connected, but cannot communicate Possible Reason...

  • Page 84: System Backup & Upgrade Issues

    Issue Updating firmware failure Possible Reason Auto reboot during updating eSAM  Power supply problem  Wrong firmware  Power off during updating router  Solution Check settings, disable the function which may cause reboot  Change to a suitable power supply ...

  • Page 85: Cfe Updating Failure

    Firmware oversize causing updating failure Solution  Using CFE mode to update again and the router will restore factory mode. If after CFE updating you still cannot visit WEB GUI, please contact Intercel technical support for repair Issue Forget router login password Possible Reason ...

  • Page 86: Section 6 - Abbreviations

    Auto Table Machine CDMA Code Division Multiple Access DDNS Dynamic Domain Name Server DHCP Dynamic Host Configuration Protocol Demilitarized Zone Domain Name System EDGE Enhanced Data Rate for GSM Evolution GPRS General Packet Radio Service Global Positioning System Generic Routing Encapsulation Global System for Mobile Communications HSDPA High-Speed Downlink Packet Access...
  • Page 87 33 Glenvale Crescent Mulgrave VIC 3170 Australia intercel@intercel.com.au +61 (0) 3 9239 2000...

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