Troubleshooting Firmware; Identifying And Troubleshooting Firmware Issues - HP integrity superdome x Service Manual

sdx-oa> show oa status
Onboard Administrator #1 Status:
Name:
Role:
UID:
Status: Degraded
Diagnostic Status:
Internal Data
Device Failure
Missing Device
Firmware Mismatch
OA Battery
Indicted
If the above error occurs, the battery should be replaced. The OA will also log an entry in syslog
advising the battery be replaced.
The OA battery is low or has failed. Configuration settings may be lost if
the OA loses power.
Replace the OA Battery with spare part #708907-001.

Troubleshooting firmware

Cause
There are three different firmware systems.
• System firmware bundle
• IO firmware (PCIe and LOM)
• Interconnect module firmware
All firmware systems can be updated.
System firmware recipe can be updated using HP SUM or manually using OA CLI. There are different
bundles for each method.
For instructions to update firmware and drivers, see Manually updating the complex firmware on page
34 and Installing the latest complex firmware using HP SUM on page 34.
For more information about installing firmware updates, see the detailed instructions provided in the
firmware download bundle. Always follow the update instructions for each firmware release.

Identifying and troubleshooting firmware issues

NOTE:
Firmware issues are relatively rare. Look for other issue causes first.
Probable firmware failure areas are:
• Unsupported firmware installation
• Corrupt firmware installation
To troubleshoot firmware issues:
Procedure
1. Be sure that all server blade firmware components are from the same release (use the OA CLI
update show firmware command, or check the Complex Firmware version through the OA GUI).
2. Reinstall complex firmware.
sdx-oa
Active
Off
OK
OK
OK
OK
Failed
OK
Troubleshooting firmware 87