Developer Log Collection - HP integrity superdome x Service Manual

6. Perform the actions specified in the Action column.
7. If more details are required, see the Action column of the relevant table provided in this chapter. The
Action you are directed to perform might be to access and read one or more error logs (the event log
and/or the FPL).
You can follow the recommended troubleshooting methodology and use Basic troubleshooting and
Advanced troubleshooting, or go directly to the subsection of this chapter which corresponds with your
chosen entry point. The Troubleshooting entry points table below provides the corresponding subsection
or location title for the various entry points (for example, to start by examining the logs, go directly to
Using event logs on page 72).
Table 13: Troubleshooting entry points
Entry point
Front panel LEDs
Insight Display
Log viewers
Offline and Online Diagnostics
Analyze events

Developer log collection

The OA will automatically save a set of debug logs when it notices daemon failures on the PDHC or OA.
Retrieving existing developer logs
Existing developer logs can be copied to a USB thumb drive or FTP site.
Procedure
1. Set up an FTP server or insert a USB thumb drive into the enclosure DVD module USB port.
2. SHOW USBKEY
3. SHOW ARCHIVE
NOTE:
Archives beginning with CH- are the automatically collected logs.
• For USB — enter COPY archive://CH-<archive name> USB <USB path>
• For FTP — enter COPY archive://CH-<archive name> FTP://<ftp path>
NOTE:
The COPY command also supports additional protocols: TFTP, HTTP, HTTPS, SCP, and SFTP.
For more information about the COPY command, see the HPE Integrity Superdome X and
Superdome 2 Onboard Administrator Command Line Interface User Guide.
4. CLEAR ARCHIVE
USB example:
50 Developer log collection
Subsection or location
See Troubleshooting tables on page 51, Troubleshooting tools
on page 55, and LEDs and components.
See Insight Display on page 112.
See Using event logs on page 72.
See Troubleshooting tools on page 55.
For information about using HPE Insight Remote Support to analyze
system events, see http://www.hpe.com/info/
insightremotesupport.