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HPE ProLiant DL80 Gen9 Maintenance And Service Manual

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HPE ProLiant DL80 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified
in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 785385-003
April 2016
Edition: 4

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Summary of Contents for HPE ProLiant DL80 Gen9

  • Page 1 HPE ProLiant DL80 Gen9 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2014, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Two-slot PCIe riser board ............................60 FlexibleLOM riser board ............................61 System battery ............................... 62 Front I/O assembly ..............................63 Thumbscrew rack ears ............................65 Quick-release latch rack ear assembly ........................66 System board ................................. 69 HPE 550 W Power Supply ............................. 76 Contents 3...
  • Page 4 Smart Storage Battery cabling ..........................110 Fan cabling ................................111 GPU power cabling .............................. 111 Power supply cabling ............................112 HPE 550 W Power Supply cabling (non-hot-plug)..................112 HPE Redundant Power Supply cabling (hot-plug) ..................112 Front panel cabling ............................... 113 Contents 4...
  • Page 5 Specifications ............................115 Environmental specifications ..........................115 Mechanical specifications ............................. 115 Power supply specifications ..........................116 Hot-plug power supply calculations ........................116 Acronyms and abbreviations......................... 117 Documentation feedback ........................120 Index ..............................121 Contents 5...

  • Page 6: Customer Self Repair

    For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
  • Page 7 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
  • Page 8 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
  • Page 9 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
  • Page 10 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
  • Page 11 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
  • Page 12 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self repair number (on page 6)
  • Page 17 Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés. Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations.

  • Page 18: System Components

    "No" (Não), no catálogo de peças ilustrado. System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Illustrated parts catalog 18...
  • Page 19 Item Description Spare part Customer self repair number (on page 6) GPU riser board 790525-001 Optional Two-slot PCIe riser board 790524-001 Optional System battery 319603-001 Mandatory FlexibleLOM riser board 790523-001 Optional SATA M.2 SSD single module enablement kit 797907-001 Optional a) M.2 SSD enablement board —...
  • Page 20 2.60 GHz Intel Xeon E5-2623 v4, 4C, 85 W* 835610-001 Optional DIMMs – Unless otherwise indicated, the DIMMs — — listed below are compliant with HPE SmartMemory technology. DIMMs optimized for the Intel Xeon E5-2600 v3 processors a) 4 GB, single-rank x8 PC4-2133R-15 774169-001...
  • Page 21 812119-001 *Not shown **All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 22 Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt.
  • Page 23 Illustrated parts catalog 23...

  • Page 24: Removal And Replacement Procedures

    T-10/T-15 Torx screwdriver • Flathead screwdriver (for replacing the system battery) • HPE Insight Diagnostics (on page 86) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 25: Server Warnings And Cautions

    This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

  • Page 26: Preparation Procedures

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 27: Remove The Security Bezel (Optional)

    Remove the security bezel (optional) To access the front panel components, unlock and then remove the security bezel. The security bezel is only supported in servers that are using the quick-release latch rack ears. Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
  • Page 28 Power down the server (on page 27). Disconnect all peripheral cables from the server. Disconnect each power cord from the server. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server faceplate to the front of the rack, and then slide the server out of the rack. In a server that uses quick-release latch rack ears: Open the latches on both sides of the server.
  • Page 29 After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. Do one of the following: In a server that uses thumbscrew rack ears, tighten the captive thumbscrews. In a server that uses quick-release latch rack ears, if necessary, tighten the shipping screws.

  • Page 30: Access The Product Rear Panel

    Access the product rear panel Opening the cable management arm To access the server rear panel: Release the cable management arm. Open the cable management arm. The cable management arm can be right-mounted or left-mounted. Remove the server from the rack Removal and replacement procedures 30...

  • Page 31: Remove The Pci Riser Cages

    WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 32: Non-Hot-Plug Drive Carrier

    Grasp the PCI riser cage at the touch points and lift it out of the chassis. If you are removing the FlexibleLOM riser cage from the secondary PCIe riser location, do the following: Disconnect all cables connected to existing expansion boards. Loosen the captive thumbscrew on the front end of the PCI riser cage, and then remove the screw from its rear end.

  • Page 33: Non-Hot-Plug Drive

    Disconnect each power cord from the power source. Disconnect each power cord from the server. If installed, remove the security bezel ("Remove the security bezel (optional)" on page 27). Remove the drive carrier. To replace the component, slide the component into the bay until it clicks. Non-hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 34: Hot-Plug Drive Blank

    Remove the drive from the carrier. To replace the component, reverse the removal procedure. Hot-plug drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: If installed, remove the security bezel ("Remove the security bezel...

  • Page 35: Access Panel

    Remove the hot-plug drive. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 36: Air Baffle

    Lift and remove the access panel. To replace the component, reverse the removal procedure. Air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.

  • Page 37: 4-Bay Lff Non-Hot-Plug Drive Backplane

    Remove the air baffle. To replace the component, reverse the removal procedure. 4-bay LFF non-hot-plug drive backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 38: 4-Bay Lff Hot-Plug Drive Backplane

    Remove the drive backplane. To replace the component, reverse the removal procedure. 4-bay LFF hot-plug drive backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 39: Smart Storage Battery

    Remove the drive backplane. To replace the component, reverse the removal procedure. Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.

  • Page 40: Smart Storage Battery Retainer

    Push the Smart Storage Battery retainer backward to release the battery, and then remove the battery from the chassis. To replace the component, reverse the removal procedure. Smart Storage Battery retainer WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 41: Fbwc Module

    Using your hand or a small plier, pull the retainer pin up to disengage its bottom part from the chassis, and then slide the retainer forward to remove it from the chassis. To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 42: M.2 Ssd Enablement Kit

    CAUTION: When connecting or disconnecting the cache module cable, the connectors on the cache module and cable are susceptible to damage. Avoid excessive force and use caution to avoid damage to these connectors. Disconnect the cache module backup power cable from the cache module. Remove the cache module.
  • Page 43 Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30). Remove the access panel ("Access panel"...

  • Page 44: Fan Blank

    M.2 SSD enablement board removal from the system board M.2 SSD enablement board removal from the FlexibleLOM riser cage To replace the component, reverse the removal procedure. Fan blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 45: Hot-Swap Fan

    To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30).

  • Page 46: Dimms

    Dual-rank PC4-2400T (DDR4-2400) LRDIMMs operating at up to 2400 MT/s For the latest memory configuration information, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Removing the DIMM WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 47: Processor Blank

    CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.

  • Page 48: Heatsink

    Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30). Remove the access panel ("Access panel" on page 35). Remove the air baffle ("Air baffle"...
  • Page 49 Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate.

  • Page 50: Processor

    Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel. Do one of the following: Slide the server into the rack. Install the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 51 IMPORTANT: Processor socket 1 must be populated at all times or the server does not function. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27).
  • Page 52 Remove the processor from the processor retaining bracket. To replace the component: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 53 Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket. Press and hold the processor retaining bracket in place, and then close each processor locking lever.

  • Page 54: Expansion Board

    Finish the installation by completely tightening the screws in the same sequence. Install the air baffle. Install the access panel. Do one of the following: Slide the server into the rack. Install the server into the rack. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 55 Remove the server from the rack (on page 30). Remove the access panel ("Access panel" on page 35). If you are removing an expansion board installed in the primary PCI riser cage, remove the riser cage ("Remove the PCI riser cages"...

  • Page 56: Primary Pci Riser Cage Blank

    Low-profile expansion board removal from the FlexibleLOM riser cage FlexibleLOM adapter removal from the FlexibleLOM riser cage If you are removing a storage controller board with a cache module installed, remove the cache module. To replace the component, reverse the removal procedure. Primary PCI riser cage blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 57 To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30).

  • Page 58: Onboard Low-Profile Pci Expansion Slot Cover

    Onboard low-profile PCI expansion slot cover CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 59: Flexiblelom Riser Cage

    To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30).

  • Page 60: Two-Slot Pcie Riser Board

    CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge. To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source.

  • Page 61: Flexiblelom Riser Board

    Remove the primary PCI riser cage ("Remove the PCI riser cages" on page 31). Remove any existing expansion board from the riser board ("Expansion board" on page 54). Remove the PCIe riser board. To replace the component, reverse the removal procedure. FlexibleLOM riser board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 62: System Battery

    Remove the FlexibleLOM riser board. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 63: Front I/O Assembly

    IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System Utilities" on page 85) to reconfigure the system. To install the component: Insert the battery with the "+"...
  • Page 64 Disconnect each power cord from the server. Do one of the following: Extend the server from the rack (on page 27). Remove the server from the rack (on page 30). Remove the access panel ("Access panel" on page 35). Remove the air baffle ("Air baffle"...

  • Page 65: Thumbscrew Rack Ears

    Remove the front I/O assembly. To replace the component, reverse the removal procedure. Thumbscrew rack ears To remove the component: Power down the server (on page 27). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Remove the server from the rack (on page 30).

  • Page 66: Quick-Release Latch Rack Ear Assembly

    Left thumbscrew rack ear To replace the component, reverse the removal procedure. Quick-release latch rack ear assembly WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 67 Detach the ambient thermal sensor cable from its clip. Disconnect the front I/O assembly cable. Remove the cable cover behind the right quick-release latch rack ear. Removal and replacement procedures 67...
  • Page 68 Release the front I/O cabling from the side chassis metal clip. Remove the right quick-release latch rack ear assembly. Removal and replacement procedures 68...

  • Page 69: System Board

    Remove the left quick-release latch rack ear. To replace the component, reverse the removal procedure. System board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 70 Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws. Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
  • Page 71 Remove the processor from the processor retaining bracket. Disconnect all cables connected to the system board. Remove the failed system board. Removal and replacement procedures 71...
  • Page 72 To replace the system board: Install the system board. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures 72...
  • Page 73 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 74 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover on the failed system board. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing.
  • Page 75 Finish the installation by completely tightening the screws in the same sequence. Install all components removed from the failed system board. Connect all cables disconnected from the failed system board. If removed, install the primary PCI riser cage. If removed, install the FlexibleLOM riser cage. Install the air baffle.

  • Page 76: Hpe 550 W Power Supply

    Enter the product ID and press the Enter key. Press the F10 key to confirm exiting System Utilities. The server automatically reboots. HPE 550 W Power Supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 77 Remove the PCI air baffle. Disconnect the non-hot-plug power supply cables. Release the non-hot-plug power supply cables from the cable clip. Removal and replacement procedures 77...

  • Page 78: Redundant Power Supply Components

    Two power input modules installed (redundant): 800 W • HPE 900 W AC/240 V DC Gold Power Input Module (775595-B21) This module is compatible with the AC/240 V DC RPS backplane (814835-B21). The 240 V DC function of this module only applies to server installations based in China.

  • Page 79: Rps Backplane

    Remove the power input module. To replace the component, reverse the removal procedure. RPS backplane WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
  • Page 80 Remove the PCI air baffle. Disconnect the RPS backplane cables. Release the RPS backplane cables from the cable clips. Removal and replacement procedures 80...

  • Page 81: Hp Trusted Platform Module

    Remove the RPS backplane. To replace the component, reverse the removal procedure. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 82: Troubleshooting

    • Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn) The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 83: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.

  • Page 84: Hpe Proliant Pre-Boot Health Summary

    The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise.

  • Page 85: Integrated Management Log

    Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

  • Page 86: Embedded Diagnostics Option

    The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components. For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).

  • Page 87: Hpe Insight Diagnostics Survey Functionality

    HPE Insight Diagnostics survey functionality HPE Insight Diagnostics (on page 86) provides survey functionality that gathers critical hardware and software information on ProLiant servers. This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos).

  • Page 88: External Usb Functionality

    ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 89: Component Identification

    Component identification Front panel components • 4-bay LFF non-hot-plug drive model Item Description USB 2.0 connector Serial label pull tab ("Serial label pull tab information" on page 90) LFF non-hot-plug drives • 8-bay LFF non-hot-plug drive model Item Description USB 2.0 connector Serial label pull tab ("Serial label pull tab information"...

  • Page 90: Serial Label Pull Tab Information

    Reverse side—Default iLO account information and the server QR code label Use your mobile device to scan the QR code label to display the server mobile product page (http://www.hpe.com/qref/dl80gen9). This page contains links to server setup information, spare part numbers, QuickSpecs, troubleshooting resources, and other useful product links.

  • Page 91: Front Panel Leds And Buttons

    Front panel LEDs and buttons • Front panel LEDs and buttons in a 4-bay LFF chassis with thumbscrew rack ears • Front panel LEDs and buttons in an 8-bay LFF chassis with thumbscrew rack ears • Front panel LEDs and buttons in a 12-bay LFF chassis with quick-release lever rack ears Component identification 91...

  • Page 92: Front Panel Led Power Fault Codes

    3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply For more information, see "Front panel LEDs and buttons (on page 91)."...

  • Page 93: Rear Panel Components

    Rear panel components Item Description Slot 7 PCIe3 x16 (16, 8, 4, 1) low-profile, standup Slot 6 PCIe3 x8 (8, 4, 1) low-profile, standup Slot 4 PCIe3 x8 (8, 4, 1) low-profile, riser (optional) Slot 5 PCIe3 x8 (8, 4, 1) FlexibleLOM riser (optional) Slot 4 PCIe3 x16 (16, 8, 4, 1) low-profile, standup Slot 3 PCIe3 x8 (8, 4, 1) low-profile, standup Slot 1 PCIe3 x16 (16, 8, 4, 1) low-profile, standup...

  • Page 94: Rear Panel Leds

    Rear panel LEDs Item Description Status UID LED Solid blue = Activated Flashing blue: • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual reboot sequence initiated • 8 flashes per second = iLO manual reboot sequence in progress Off = Deactivated NIC link LED...

  • Page 95: Pcie Riser Board Slot Definitions

    PCIe riser board slot definitions • GPU riser cage assembly: Install in the primary PCIe riser board connector. Item Riser slot number Form factor Slot description Full-height, full-length PCIe3 x16 (16, 8, 4, 1) • Two-slot PCI riser cage assembly: Install in the primary PCIe riser board connector. Item Riser slot number Form factor...
  • Page 96 • FlexibleLOM riser cage assembly: Install in the secondary PCIe riser board connector. Item Riser slot number Form factor Slot description Low-profile PCIe3 x8 (8, 4, 1) FlexibleLOM PCIe3 x8 Component identification 96...

  • Page 97: System Board Components

    System board components Item Description PCIe3 x16 (16, 8, 4, 1) slot 1 for low-profile, standup expansion board or riser cage options (GPU riser cage or two-slot PCI riser cage) TPM connector System battery SATA connector 4 (for M.2 SSD 1) Storage backup power connector for a controller board installed in the two-slot PCI riser cage or in the onboard PCIe3 x8 slot 3...

  • Page 98: Dimm Slot Locations

    Item Description Processor 1 Smart Storage Battery connector 6-pin drive power connector Internal USB 3.0 connector 24-pin power supply connector 16-pin RPS connector SATA connector 5 (for M.2 SSD 2) Mini-SAS connector 1 Mini-SAS connector 2 PCIe connectors 1, 3, and 4 are associated with processor 1. PCIe connectors 6 and 7 are associated with processor 2.

  • Page 99: Nmi Functionality

    To force the system to invoke the NMI handler and generate a crash dump log, do one of the following: • Use the iLO Virtual NMI feature. • Short the NMI header ("System board components" on page 97). For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/NMI-CrashDump). Component identification 99...

  • Page 100: Drive Numbering

    Drive numbering The following images show the drive numbering for each of the supported drive configurations. For drive box numbering information, see "Front panel components (on page 89)." • 4-bay LFF non-hot-plug drive numbering • 8-bay LFF non-hot-plug drive numbering •...
  • Page 101 • The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled. Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System Utilities" on page 85) to enable or disable the B140i controller (System Configuration →...

  • Page 102: Fan Locations

    Fan locations Component identification 102...

  • Page 103: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the Hewlett Packard Enterprise website (http://www.hpe.com/info/servers). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 104: 4-Bay Lff Hot-Plug Sata Drive Cabling

    4-bay LFF hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 4-bay LFF hot-plug SAS/SATA drive cabling • Drives connected to an HBA option Item Description Drive power cable Mini-SAS cable Cabling 104...

  • Page 105: 8-Bay Lff Non-Hot-Plug Sata Drive Cabling

    • Drives connected to a Smart Array Controller option Item Description Drive power cable Mini-SAS cable 8-bay LFF non-hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 1 Mini-SAS cable 2 Cabling 105...

  • Page 106: 8-Bay Lff Hot-Plug Sata Drive Cabling

    8-bay LFF hot-plug SATA drive cabling Item Description Drive power cable Mini-SAS cable 1 Mini-SAS cable 2 8-bay LFF hot-plug SAS/SATA drive cabling • Drives connected to an HBA option Item Description Drive power cable Mini-SAS cable 1 Mini-SAS cable 2 Cabling 106...

  • Page 107: 12-Bay Lff Hot-Plug Sas/Sata Drive Cabling

    • Drives connected to a Smart Array Controller option Item Description Drive power cable Mini-SAS Y-cable 12-bay LFF hot-plug SAS/SATA drive cabling • Drives connected to an HBA option Item Description Box 1 drive power cable (BP1 connector of the GPU/BP1 power extension cable connected to the hot-plug power supply) Box 2 and 3 drive power cables (from the system board) Hot-plug power supply GPU/BP1 power cable...

  • Page 108: M.2 Ssd Cabling

    • Drives connected to a Smart Array Controller option Item Description Box 1 drive power cable (BP1 connector of the GPU/BP1 power extension cable connected to the hot-plug power supply) Box 2 and 3 drive power cables (from the system board) Hot-plug power supply GPU/BP1 power cable Mini-SAS Y-cable for the box 1 and 2 drives Mini-SAS Y-cable for the box 3 drives...

  • Page 109: Fbwc Module Backup Power Cabling

    • M.2 SSD cabling from the FlexibleLOM riser cage Item Description M.2 SSD 1 SATA cable M.2 SSD 2 SATA cable FBWC module backup power cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when a Smart Array P-Series controller is installed.

  • Page 110: Smart Storage Battery Cabling

    • FBWC module backup power cabling from an Smart Array P84x Controller installed in the two-slot PCI riser cage Smart Storage Battery cabling Cabling 110...

  • Page 111: Fan Cabling

    Fan cabling Item Description Fan 1 cable Fan 2 cable Fan 3 cable Fan 4 cable Fan 5 cable Fan 6 cable GPU power cabling Item Description GPU power cable (GPU connector of the GPU/BP1 power extension cable) Cabling 111...

  • Page 112: Power Supply Cabling

    Item Description Hot-plug power supply GPU/BP1 power cable Power supply cabling HPE 550 W Power Supply cabling (non-hot-plug) Item Description 24-pin power supply cable 16-pin RPS cable HPE Redundant Power Supply cabling (hot-plug) Cabling 112...

  • Page 113: Front Panel Cabling

    Item Description GPU/BP1 power cable, requires the GPU/BP1 power extension cable 24-pin power supply cable 16-pin RPS cable Front panel cabling • Front panel cabling in a chassis with thumbscrew rack ears Item Description USB 2.0 connector cable Ambient temperature sensor cable Front I/O cable •...
  • Page 114 Item Description Front I/O cable USB 2.0 connector cable Ambient temperature sensor cable Cabling 114...

  • Page 115: Specifications

    40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website (http://www.hpe.com/servers/ASHRAE). Mechanical specifications Specification Value 8.76 cm (3.45 in)

  • Page 116: Power Supply Specifications

    HPE 800 W/900 W Gold AC Power Input Module (PN 744689-B21) • HPE 900 W AC/240 V DC Gold Power Input Module (PN 775595-B21) For more information about the compatibility between the power input module and RPS backplane types, see "Power input module and RPS backplane characteristics (on page 78)."...

  • Page 117: Acronyms And Abbreviations

    American Society of Heating, Refrigerating and Air-Conditioning Engineers Automatic Server Recovery backplane Customer Self Repair file allocation table FBWC flash-backed write cache graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator Acronyms and abbreviations 117...
  • Page 118 Integrated Lights-Out Integrated Management Log large form factor Lights-Out Management NAND Not AND nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test QR code quick response code RBSU ROM-Based Setup Utility REST representational state transfer redundant power supply serial attached SCSI SATA...
  • Page 119 Secure Digital Systems Insight Manager Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 119...

  • Page 120: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 121: Index

    LEDs 100 HPE iLO 83 drive numbering 100 HPE Insight Diagnostics 86, 87 drives 100 HPE Insight Diagnostics survey functionality 86, 87 drives, determining status of 99, 100 HPE Insight Online 87 HPE Insight Remote Support software 87 Index 121...
  • Page 122 HPE ProLiant Pre-boot Health Summary 84 PCI riser board slot definitions 95 HPE SSA (HPE Smart Storage Administrator) 88 PCI riser cage, removing 31, 58, 59 HPE Systems Insight Manager (SIM) 85, 86 POST error messages 82 HPE UEFI System Utilities 85...
  • Page 123 specifications, mechanical 114 specifications, power supply 115 specifications, server 114 SPP 86 static electricity 24 symbols on equipment 24 system battery 62 system board components 97 system board replacement 69 system components 18, 89 system configuration settings 98 system maintenance switch 98 technical support 6 temperature requirements 114 TPM, connector 97...

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