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Trouble
Indicator
Digit
Receiver Supervi-
08
sion Trouble
09
FTC Trouble
Connect24 Con-
0A
figuration Failure
Module Configura-
0C
tion Trouble
Communicator Troubleshooting
The status code for the radio signal strength, its typical troubles, possible causes and
troubleshooting instructions is displayed in the table below.
Table 18: Radio Signal Strength
Signal
CSQ
Strength
Level
No Signal
0
1 Bar
1 - 4
2 Bars
5 - 6
3 Bars
7 - 10
4 Bars
11 - 13
5 Bars
14 +
The table below displays the Network indicator codes and meaning of each code.
Table 19: Network indicator - Digit 3
Network indicator
Value
OFF
ON
Flashing
Possible
Causes
This trouble is indicated when supervision is enabled and the unit is not able
to successfully communicate with the receiver.
If this trouble persists, contact your central station.
The unit has exhausted all communications attempts to all programmed
receivers for events generated by the Communicator.
Restart the system. If trouble persists, contact your dealer.
The SIM is active but there is no programming for the Communicator.
Ensure a profile has been programmed in Connect-24 for the SIM.
You can confirm your programming by calling the Connect-24 VRU, or by
logging into the Connect24 VRU web site.
This indication appears when Section [021] System Account Code, Section
[101], [111], [201], and [211] Receiver Account Code have not been pro-
grammed. Ensure that a valid account code has been entered in these Sec-
tions.
Signal
Signal
Indicator
Indicator
1
0
0
0
2
0
1
2
1
2
1
1
1
No Network Trouble
Ethernet Cable disconnected
Ethernet DHCP failed
Radio connection has been rest
Radio IP failed
Incoming transmission
Connect 24 programming
Outgoing transmission
Incoming transmission
Possible Solutions
Signal
Signal
Level
2
[dBm]
Status
-108.8
bad
-108 ~ -
weak
103
-102 ~ -
weak
99
-98 ~ -91
strong
-90 ~ -85
strong
-84 and
excellent
higher
Means
40
Level
Action Required
Check all antenna connections.
Confirm 3G service is active in
area.
Relocate Panel.
Relocate Panel if signal strength
shows less than 3 bars.
Location is OK. 3G Signal
Strength is greater than CSQ 7.
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