Introduction To System Diagnostics; Troubleshooting Options - Oracle SUN Fire X4640 Diagnostics Manual

Introduction to System Diagnostics

This section contains an introduction to Oracle's Sun Fire X4640 server diagnostics and covers
the following topics:
"Troubleshooting Options" on page 9
■
"Diagnostic Tools" on page 10
■

Troubleshooting Options

The following table lists the suggested order of troubleshooting procedures when you have an
issue with the server.
Step
1
2
3
4
5
6
7
8
Troubleshooting Task
Gather initial service visit information.
Investigate any power-on problems.
Perform external visual inspection and
internal visual inspection.
Troubleshoot DIMM problems.
View BIOS event logs and POST messages.
View service processor logs and sensor
information.
Run SunVTS diagnostics.
Collect diagnostics data for Oracle Service.
Link
"How to Gather Service Visit Information"
on page 11
"How to Troubleshoot Power Problems" on
page 11
"How to Inspect the Outside of the Server" on
page 12
"How to Inspect the Inside of the Server" on
page 12
"Troubleshooting DIMM Problems" on
page 15
Sun Fire X4640 Server Service Manual
"Using the ILOM to Monitor the Host" on
page 23
"Using SunVTS Diagnostics Software " on
page 33
"Creating a Data Collector Snapshot" on
page 37
9