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Troubleshooting Guide
Sensor Cleaning Problems
The shutter makes a sound during sensor cleaning.
Under [54: Sensor cleaning], when you select [Clean nowf],
the shutter will make a mechanical sound during the cleaning, but
no picture will be recorded to the card (p.450).
Automatic sensor cleaning does not work.
If you repeatedly turn the power switch <1> and <2> within
a short time period, the <f> icon may not be displayed (p.47).
Computer Connection Problems
I cannot transfer images to a computer.
Install EOS Utility (EOS software) in the computer (p.596).
If the camera is already connected via Wi-Fi, it cannot
communicate with any computer connected with an interface
cable (sold separately).
Communication between the connected camera
and computer does not work.
When using EOS Utility (EOS software), set [z5: Time-lapse
movie] to [Disable] (p.350).
566
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