Troubleshooting - ABB NETA-21 User Manual

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User name or password was incorrect This error is displayed if external user account
does not exist for the mentioned user name.
You can resolve the errors using the suggestions in

Troubleshooting


If an error occurs during RADIUS login, perform the following steps:
Error Message
User name or password was
incorrect
Authentication server does
not respond
Authentication timed out
Authorization error
Authentication server
declined request
Cause
External user name filter
did not let the user name to
attempt login via RADIUS.
RADIUS server is not
reached.
High system load or long
delays in network traffic.
User name or Password is
wrong.
RADIUS permissions script
failed to run or returned zero
permissions for the user
account.
RADIUS server declined in-
coming connection.
Troubleshooting section.
What to do
Make sure that the user with role
External account and name is created.
In the login dialog box, make sure that
login method RADIUS was selected.
In Security settings, check the IP
address and availability of the RADIUS
server.
Check network access.
Retry multiple times
Note: In general, RADIUS
authentication takes 20 seconds, and
login times out after 60 seconds.
Check user accounts.
Check the RADIUS permissions script.
Check RADIUS server and firewall
settings.
Security 171