Appendices; Acronyms; Troubleshooting; Troubleshooting Tips - ABB MicroGuard solution User Manual

38 M I C R O G U A R D ™ S O L U T I O N | M I C R O G U A R D | U M/ M I C R O G U A R D - E N R E V. B

8 Appendices

Acronyms

• APK - Android Package
• SIM - Subscriber identity module
• GMS - Google Mobile Services
• JSON - JavaScript Object Notation
• ppm - parts per million
• UI - user interface

Troubleshooting

Troubleshooting Tips

Refer to Table 6 .
Table 6 Troubleshooting
Problem
Drive packages folder does not exist when
transferring drive packages manually
Cannot connect to Google Drive
Application crashes
Bluetooth is not connected on initial launch
Cause
Common problem related to newer Android devices
No internet connection . User access on your Google
account must be managed for an unknown device
An error in the application occurred
Bluetooth pairing failed to remember the device
Corrective Action
Unplug, then plug in, the USB cable a few times or
restart the device . If this does not solve the
problem, perform the following:
1. Go to Settings > Apps & Notifications .
2. Tap See all apps .
3. Tap three dots and select show system .
4. Find the external storage and media storage
applications and clear data for both .
5. Restart the device.
Connect to a strong internet connection .
Close the application, restart the device, then re-
launch the application .
Connect to the analyzer listed in available devices
within the application by performing the following:
1. Go to Menu .
2. Go to Bluetooth devices .
3. Refresh devices in range.
4. Select the serial number displayed in devices in
range that matches the serial number of the
analyzer .
5. If Bluetooth still fails to connect, refer to
MicroGuard™ Application and Analyzer Bluetooth

Pairing .