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SERVICE
HOW TO OBTAIN SERVICE
BEFORE
CALLING
SERVICE,
C HECK
Do notattemptto service the appliance yourself
THE FOLLOWING:
unless directed to do so in this book.Contact the
1. Oven does not operate,
dealer who soldyou the applianceor an
authorizedservicer for service.
• Is power cord pluggedintowall outlet?
• Is housefuse blownor circuit breaker
When your oven requiresservice or
tripped?
replacementpads, contact your Dealer or
• Is oven correctlyprogrammed?
AuthorizedServicer. Use only genuinefactoryor
• Is oven door closed?
Maycor parts if replacementparts are necessary.
• Was START/STOP pad pressedonce to
Consultthe Yellow Pages in your telephone
turnoven on?
directory under appliancesfor the service center
• Was a CODE programselected? (The oven
nearestyou. Be sure to include your name,
willautomaticallyturn off for COOK BY
address, and phonenumber,along withthe model
WEIGHT, DEFROST BY WEIGHT, and
and serial numbersof the appliance.(See front
CODE 8 (of REHEAT function),
cover for location of your model and serial
2. Food is undercooked,
numbers.)
• Was the amountof food more than called
If you are not satisfiedwith the localresponse
for in the recipe?
to your service requirements,call or write Maycor
• Was cookingtime too short for the amount
ApplianceParts and Service Company,240
of food?
Edwards Street, S E., Cleveland,TN 37311, (615)
• Was power level too low?
472-3500. Includeor have availablethe complete
• Was householdvoltage low?
model and serial numbersof the appliance, the
• Is anotherapplianceon the same circuitas
name and address of the dealer from whom you
the microwaveoven?
purchasedthe appliance,the date of purchase
• Was food placed in a dishthat was too small
and details concerningyour problem.
for the amountof food beingcooked?
If you did not receive satisfactoryservice
• Was the food completelydefrostedbefore
throughyour servicer or Maycor you may contact
cooking?
the Major ApplianceConsumerAction Panel by
3. Food is overcooked,
letter.Include your name, address,and telephone
number,as well as the modeland serial numbers
• Was the amount of food lessthan called for
in the recipe?
of the appliance in the letter.
• Was cooking time too long for the amount
Major Appliance Consumer
of food?
Action Panel
• Was power leveltoo high?
20 North Wacker Drive
• Was food placed in a dishthat was too large
Chicago, IL 60606
for the amount of food beingcooked?
MACAP (MajorApplianceConsumerAction
• Was the initialtemperatureof the food
Panel) isan independentagency sponsoredby
higherthan normal?
three trade associationsas a courtof appealson
4. Oven light does not turn on.
consumercomplaintswhichhave not been
• Is power cord pluggedintowall outlet?
resolvedsatisfactorily withina reasonableperiod
• Is housefuse blownor circuitbreaker
of time.
tripped?
5. Food cooked unevenly.
• Were properhandlingtechniquesfollowed?
• Was food unevenlyshaped?
• Were aluminumfoil stripscorrectlyused to
preventovercookingof unevenlyshaped
food?
• Was food completelydefrosted before
cooking?
• Was recipeaccurate and carefullyfollowed?
6. Arcing (sparks) occur.
• Were microwave-safeutensilsused?
• Did utensilhave metal trim or decoration?
• Were aluminumfoil stripsproperlyused?
• Was oven empty?
• Were wiretwistties used?
21
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