Technical Support Procedures - Supermicro X9DRW-CF31 User Manual

3-2

Technical Support Procedures

Before contacting Technical Support, please make sure that you have followed
all the steps listed below. Also, please note that as a motherboard manufacturer,
Supermicro does not sell directly to end users, so it is best to first check with your
distributor or reseller for troubleshooting services. They should know of any possible
problem(s) with the specific system configuration that was sold to you.
1. Please go through the 'Troubleshooting Procedures' and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
com).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your
system first boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at (http://www.
supermicro.com/RmaForm/).
•
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com.
Chapter 3: Troubleshooting
3-5
(http://www.supermicro.