After-Sales Service - KanexPro HDMX44-18G User Manual

KANEXPRO

12. After-sales Service

If problems arise when operating the device, please refer to this user manual. Any
transport costs are borne by the users during the warranty.
1) Product Limited Warranty: We warrant that products will be free from defects in
materials and workmanship for three years, which starts from the first day the
product exits warehouse. (Make note of the serial number on the product)
Proof of purchase in the form of a bill of sale or receipted invoice MUST be
presented to obtain warranty service.
2) What the warranty does not cover:
 Warranty expiration.
 Factory applied serial number has been altered or removed from the product.
 Damage, deterioration or malfunction caused by:
 Normal wear and tear
 Use of supplies or parts not meeting our specifications
 No certificate or invoice as the proof of warranty.
 The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
 Damage caused by force majeure.
 Servicing not authorized
 Any other causes which does not relate to a product defect
 Delivery, installation or labor charges for installation or setup of the product
3) Technical Support: Email or call our after-sales department if there are any
problems or any unanswered questions. Please inform us the following information
about your cases:
 Product version and name.
 Detailed failure situations.
 The formation of the cases.
Remarks: For any questions or problems, please try to get help from your local
distributor or contact kanexpro.com or call us at 888-975-1368 for further support.
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