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KANEXPRO
11. Troubleshooting & Maintenance
Problems
Color losing or no video
signal output
No output image when
switching
No
output
amplifiers connected to
audio output ports
Cannot control the device
via front panel buttons
Cannot control the device
via IR remote
Power Indicator remains
off when powered on
34 |
P a g e
Causes
The
may not be connected
correctly or it may be
broken.
Fail or loose connection
No signal at the input /
output end
Fail or loose connection
Input source is with HDCP
while
compliance is switched off.
The
support
resolution.
on
the
The amplifiers are not able
to decode HDMI audio
Front panel buttons are
locked.
The battery has run off.
The IR remote is broken.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Fail
connection
connecting
cables
the
HDCP
display
doesn't
the
input
or
loose
power
HDMX44-18G
Solutions
Check whether the cables
are connected correctly
and in working condition.
Make sure the connection
is good
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Make sure the connection
is good
Send command /%[x]:[1].
to
change
compliance status.
Switch for another input
source
or
enable
display to learn the EDID
data of the input.
Change for amplifiers that
are capable to decode
HDMI audio.
Send command /%Unlock;
to unlock.
Change for new battery.
Send
it
to
authorized
dealer for repairing.
Adjust the distance and
angle and point right at the
IR receiver.
Check whether the cables
are connected correctly.
HDCP
the
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