ATCOM A10 User Manual
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ATCOM A10 User Manual

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A10/A11/A10W/A11W IP Phone User
Manual
Version: 2.0
2015-12-21

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Summary of Contents for ATCOM A10

  • Page 1 A10/A11/A10W/A11W IP Phone User Manual Version: 2.0 2015-12-21...

  • Page 2: Table Of Contents

    A10/A11/A10W/A11W IP Phone User Manual Content Contact ATCOM..................................4 Overview of ATCOM................................4 1. Overview of A10/A11/A10W/A11W............................. 5 1.1 Interfaces..................................5 1.2 Hardware..................................5 1.3 Software..................................6 1.4 Network...................................6 1.5 Management and Maintenance............................6 1.6 Protocol................................... 6 1.7 Compliant and Authenticated Standard..........................7 1.8 Packing List..................................7 1.9 Installation..................................
  • Page 3 A10/A11/A10W/A11W IP Phone User Manual 4.6.1 Manual Update..............................37 4.6.2 Update/Auto Provision............................38 4.6.3 Reset & Reboot..............................39 4.7 Phone Book...................................39 4.7.1 Phonebook................................. 39 4.7.2 LDAP................................. 40 4.7.3 Remote Phonebook............................40 4.8 Call Log..................................41 5. Wi-Fi(A10W/A11W only)..............................42 6. FAQ & Trouble Shooting..............................43 6.1 How to make a factory reset..........................43...

  • Page 4: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’...

  • Page 5: Overview Of A10/A11/A10W/A11W

    A10/A11/A10W/A11W IP Phone User Manual 1. Overview of A10/A11/A10W/A11W A10/A11/A10W/A11W Type Power adapter Wi-Fi Necessary Optional accessory A10W Necessary A11W Optional accessory 1.1 Interfaces Power input: DC 5V, 1000mA or POE  LAN: RJ45 port  PC: RJ45 port ...

  • Page 6: Software

    A10/A11/A10W/A11W IP Phone User Manual LCD: 132×52  CPU: 400MHz Dual Core  LED indicator: 1 Status Light  1.3 Software Sip 2.0 (RFC3261) and other related SIP RFCs  1 SIP lines  STUN  Jitter Buffer, VAD,CNG ...

  • Page 7: Compliant And Authenticated Standard

    To access the web interface, you can input the IP address in IE browser. E.G. The IP address of your A10/A11/A10W/A11W is 192.168.1.100, you can input 192.168.1.100 and press enter key on your browser to access its webpage. There are two...
  • Page 8 A10/A11/A10W/A11W IP Phone User Manual Admin No password is set for those two accounts with factory settings. You can click admin button on the right corner of the webpage to switch from the user to admin mode. To set the password for user and admin login you can firstly login as admin and enter the Network--->Advance page as following.
  • Page 9 A10/A11/A10W/A11W IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket.
  • Page 10 A10/A11/A10W/A11W IP Phone User Manual 2. Wall-hung Installation A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
  • Page 11 A10/A11/A10W/A11W IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITED...
  • Page 12 A10/A11/A10W/A11W IP Phone User Manual D. Press the other side joints into the slot according to the direction of the arrow E. Knock in nails or screws on the wall according to the proportion of the distance between the hanging holes as below: ATCOM TECHNOLOGY CO., LIMITED...
  • Page 13 A10/A11/A10W/A11W IP Phone User Manual F. It is the right picture after fixing the stand bracket below: G. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. According to the direction of the arrow: ATCOM TECHNOLOGY CO., LIMITED...

  • Page 14: Keypad Of Ip Phone

    A10/A11/A10W/A11W IP Phone User Manual 2. Keypad of IP Phone Status Indicator LED Volume Soft Key Navigation Menu VoiceMail Cancel Mute Headset Hold Dial pad Redial Speaker 2.1 Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen.

  • Page 15: Describe Of The Lcd Screen Icons

    A10/A11/A10W/A11W IP Phone User Manual Dial pad Entering numbers or characters. Navigation keys Allows users to navigate (left, right, up, down). Press enter “Directory”. Press can enter “History”. Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.
  • Page 16 A10/A11/A10W/A11W IP Phone User Manual The call is held A10/A11/A10W/A11W speaker mode A10/A11/A10W/A11W is in handset mode A10/A11/A10W/A11W headset mode The call is muted Connect to Wi-Fi successfully, ×means failed，and ? means connecting ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 17: Basic Functions And Operations

    A10/A11/A10W/A11W IP Phone User Manual 3. Basic functions and operations 3.1 Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When...

  • Page 18: Pre- Dial

    B、Press soft key "Dial" to send out the number Multiple line dial-up A10/A11/A10W/A11W supports up to 2 concurrent calls. If there is a new incoming call when you’re talking on A10/A11/A10W/A11W, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking.

  • Page 19: Call Transfer

    A10/A11/A10W/A11W IP Phone User Manual 3.5 Call Transfer 1. Attended call transfer The attended transfer allows user to call a third-party before transferring the calling. While on calling, press the "Transfer" soft key to hold the current call and phone the third party. Then dial the target number you want to transfer to on the activated line and press “Send”...

  • Page 20: Call History

    A10/A11/A10W/A11W IP Phone User Manual 3.10 Call History A10/A11/A10W/A11W supports 200 missed calls list, 200 incoming calls list and 200 dialed calls list. When the storage is full, the old record will be erased by the new one. Press "History" soft key or key when A10/A11/A10W/A11W is standby, all the incoming(->),...

  • Page 21: Check The Phone's Ip Address

    IP address of the phone. 3.13 Dial Plan Dial plan defines the rule of dial. The syntax of dial plan for A10/A11/A10W/A11W is closely similar as the corresponding syntax specified by MGCP and MEGACO. Dial plan is stipulated by the below configurable parameters: Interdigit Long Timer——refer to...
  • Page 22 A10/A11/A10W/A11W IP Phone User Manual Example: (xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!) contains 4 subsequences: 1. Allow to dial numbers with 7 digits 2. Allow to dial numbers with 4 digits and start by ‘*’ or ‘#’ 3. Allow to play an “outside line” dial tone after pressing ‘9’ and dial numbers with 11 digits and start by 1 4.

  • Page 23: Web Settings

    A10/A11/A10W/A11W IP Phone User Manual 4. Web settings Input the IP address in the web browser and press ‘Enter’ key to access A10/A11/A10W/A11W's user webpage. Click "admin" which is on the right top corner to enter administrator webpage. 4.1 System status This page shows the IP phone's system status.

  • Page 24: Network

    A10/A11/A10W/A11W IP Phone User Manual 4.2 Network 4.2.1 Basic There are 2 ways to connect to the internet: DHCP and Static , please choose one according to your own situation. Network mode: DHCP ,Static IP 1. DHCP Obtain automatically dynamic IP from DHCP server.
  • Page 25 HTTP port: set port for HTTP access (defaults to 80)  For example, A10/A11/A10W/A11W's IP is 192.168.1.223 HTTP port was set as 100, you have to type "http://192.168.1.223:100" in web browser to enter A10/A11/A10W/A11W’s webpage.

  • Page 26: Sip Setting

    A10/A11/A10W/A11W IP Phone User Manual Choose the network type and port link of LAN/PC 1. LAN Port Link: Auto negotiate, full duplex 10Mbps, full duplex 100Mbps, half duplex 10Mbps, half duplex 100Mbps. 2. PC Port Link: Auto negotiate, full duplex 10Mbps, full duplex 100Mbps, half duplex 10Mbps, half duplex 100Mbps.
  • Page 27 A10/A11/A10W/A11W IP Phone User Manual – 64 sec, defaults to 5 4. Reg Retry Intvl: Interval to wait before the phone retries registration again after encountering a failure condition during last registration. Range: 0 –65535, defaults to 8 5. Sub Retry Intvl: Interval to wait before the phone retries subscriber again after encountering a failure condition during last subscriber.

  • Page 28: Account

    1. Enable Stun: Select “Yes” or “No” to enable or disable using stun to discover NAT mapping. 2. Stun Server: Set stun server, which can be IP address or domain name. 4.4 Account A10/A11/A10W/A11W has 1 line which is enabled to register by default.  ATCOM TECHNOLOGY CO., LIMITED...
  • Page 29 21. Server List：Choose the server type. 22. DNS Mode: Choose the DNS mode 23. BLF List URI: Set BLF list URI when A10/A11/A10W/A11W cooperates with Broadworks (Broadsoft). 24. NAT Mapping Enable: Select “Yes” or “No” to enable or disable NAT Mapping.
  • Page 30 4. UDP Keep Alive Enable: Select “Yes” or “No” to enable or disable UDP keep alive. If enabled, A10/A11/A10W/A11W sends UDP packets periodically to keep the server port alive. 5. UDP Keep Alive Intvl: Set interval to send UDP packets.

  • Page 31: Phone Setting

    A10/A11/A10W/A11W IP Phone User Manual 7. SRTP: Select “Yes” or “No” to enable or disable SRTP (Secure Real Time Control Protocol). This feature will be available only when the server supports SRTP. Dial Plan  Dial Plan: Configure dial rule for SIP account, please refer to dial plan.
  • Page 32 A10/A11/A10W/A11W IP Phone User Manual 2. SpeakerPhone Mic Volume: Specify speaker gain, the bigger the gain, the louder the other party heard. 3. Headset Volume: Specify headset gain, the bigger the gain, the louder the other party heard.  1. Backlight Level: select the backlight level 2.
  • Page 33 A10/A11/A10W/A11W IP Phone User Manual Watch Dog  Monitor the phone if appears any abnormal phenomena, the default button is enable. Date And Time  NTP: Network time protocol 1. NTP Server: Set NTP server address, IP address or domain name are both acceptable.

  • Page 34: Features

     1. Always Target: Every incoming call will be forwarded to this target. 2. Busy Target: The incoming call will be forwarded to this target when A10/A11/A10W/A11W is busy. 3. No Answer: The incoming call will be forwarded to this target when there is no answer.

  • Page 35: Voice

    3. DND Authorized Number: Set the DND authorized number.When the DND fuction opens,DND authorized number calls will not be rejected. 4. Block Call ID: Select “Yes” here, Caller ID will be blocked, A10/A11/A10W/A11W will call others as anonymous. 5. Block Anonymous Call: Select “Yes” here, all anonymous call will be blocked, A10/A11/A10W/A11W will reject all anonymous callers.

  • Page 36: Ring

    A10/A11/A10W/A11W IP Phone User Manual Max Delay. 4.5.4 Ring Administer can upload 2 user define ring. The ring file should be wav (8k, 8bit, u-law) and no larger than 200 KBytes. 4.5.5 Tone Set the ToneScript for each tone. For example, MWI Dial Tone: 350@-30,440@-30;2(.1/,1/1=2);10(*/0/1+2)

  • Page 37: Update

    10. Conference Tone：The promoting audio to all parties when a 3 way conference is in progress. 4.6 Update 4.6.1 Manual Update 1. Firmware: Download firmware from ATCOM's webpage, then select firmware from your PC to upgrade. 2. Configuration: Upload and download config.xml file.

  • Page 38: Update/Auto Provision

    A10/A11/A10W/A11W IP Phone User Manual 4.6.2 Update/Auto Provision Configuration Profile 1. PNP Active: Select “On” or “Off” to enable or disable PNP automatic updates. 2. DHCP Active: Select “On” or “Off” to enable or disable DHCP option automatic updates. 3. Provisioning Server: The address to save control file for auto upgrading, it can filled by http 、https、tftp server、ftp server.For example: tftp://192.168.1.111...

  • Page 39: Reset & Reboot

    4.6.3 Reset & Reboot 1. Reboot Reboot will terminate all active calls, and restart the phone in a several seconds. 2. Reset Click the “Reset” button will set A10/A11/A10W/A11W to factory default, please backup the config.xml and phonebook.xml. 4.7 Phone Book 4.7.1 Phonebook 1.

  • Page 40: Ldap

    A10/A11/A10W/A11W IP Phone User Manual 4.7.2 LDAP 1. Enable LDAP: Select “Yes” or “No” to enable or disable LDAP. 2. LDAP Name Filter: Set the name of the LDAP search attributes. 3. LDAP Number Filter:Set the number of the LDAP search attributes.

  • Page 41: Call Log

    A10/A11/A10W/A11W IP Phone User Manual 1. Remote URL: Set a remote phonebook download path.Support the TFTP,FTP,HTTP adn HTTPs server. 2. Display name: Set a display name on the phone. 3. Search Remote Phonebook name:Select “Yes” or “No” to enable or disable search remote phonebook name.

  • Page 42: Wi-Fi(A10W/A11W Only)

    A10/A11/A10W/A11W IP Phone User Manual 5. Wi-Fi(A10W/A11W only) 1、Configure the wifi on the phone 1、Press “Menu”-“Network”-“Connect Mode”,change for the wifi connection mode,press “OK”. 2、 Press “Menu”-“Network”-“WIFI setting”-“WLAN”,choose the wifi you want to connect,Press “Connect”,then input the correct wifi password. 3、Return to the standby interface,and phone successful connected to the wifi.

  • Page 43: Faq & Trouble Shooting

    3. Factory reset during rebooting, steps are: a) Press ‘*’ and ‘#’ key immediately after plugging in the power adapter. b) Wait for about 5 seconds, A10/A11/A10W/A11W will be reset to factory default setting after rebooted. 6.2 Upgrade firmware under safe mode If the phone could not start up normally, please upgrade firmware under safe mode.

  • Page 44: Trouble Shooting

    A10/A11/A10W/A11W IP Phone User Manual 7. Trouble Shooting 7.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway.

  • Page 45: Abbreviations

    A10/A11/A10W/A11W IP Phone User Manual 8. Abbreviations DND ： Do Not Disturb CFWD ： Call Forward Bxfer ： Blind Transfer Conf ： Conference Num ： Number DelChr ： Delete Char Y/N ： Yes/No SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network...

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