ATCOM CT1X User Manual
  1. Manuals
  2. Brands
  3. ATCOM Manuals
  4. IP Phone
  5. CT1X
  6. User manual

ATCOM CT1X User Manual

Ip phone
Hide thumbs Also See for CT1X:
Table of Contents

Advertisement

Quick Links

CT1X IP Phone User Manual
Version: 2.0
2017-03-20

Advertisement

Table of Contents
loading

Related Manuals for ATCOM CT1X

Summary of Contents for ATCOM CT1X

  • Page 1 CT1X IP Phone User Manual Version: 2.0 2017-03-20...

  • Page 2: Table Of Contents

    CT1X IP Phone User Manual Content Contact ATCOM ................................5 1.Overview of CT1X ............................... 6 1.1.Interface ................................7 1.2.Hardware ................................7 1.3.Software ................................7 1.4.Network ................................8 1.5.Management and Maintenance ......................... 8 1.6.Protocol ................................8 1.7.Compliant and Certified Standard ......................9 1.8.Packing list ................................
  • Page 3 CT1X IP Phone User Manual 3.7.Mute calls ................................ 11 3.8.3-Way Confereces ............................14 3.3.Hang up the phone ............................15 3.10.Voicemail ............................... 16 4.Call Feature ................................17 4.1.Call Forward ..............................30 4.2.Call Waitting ..............................34 4.3.Auto Answer ..............................48 4.4.DSS Keys ................................. 43 4.5.Key as send ..............................
  • Page 4 CT1X IP Phone User Manual 5.6.Dial plan ................................76 5.6.1.Replace Rule ............................77 5.6.2.Dial-now ............................... 78 5.6.3.Area Code ............................79 5.6.4.Block Out ............................. 80 6.FAQ ....................................82 6.1.How to reset to factory ..........................82 6.2.Upgrade the firmware on safe mode ....................83 6.3.How to make IP Peer to Peer call ......................

  • Page 5: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

  • Page 6: Overview Of Ct1X

    CT1X IP Phone User Manual 1. Overview of CT1X CT1X Type Power adapter CT10 Necessary CT11 Optional accessory ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 7: Interface

    CT1X IP Phone User Manual 1.1. Interface Power Input DC 5V-1000mA or POE LAN Port RJ45 PC Port RJ45 Headset Jack 1.2. Hardware 132*52 400MHz Dual-Core LED Indicator 1 Status Light 1.3. Software Sip 2.0 (RFC3261) and other related SIP RFCs ...

  • Page 8: Network

    CT1X IP Phone User Manual Enterprise WIFI  WEB access with different login level  Soft button: soft button *4  Redundancy SIP server  Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,  Portuguese, Turkish, German, Italian 1.4. Network LAN/PC: Support Bridge mode ...

  • Page 9: Compliant And Certified Standard

    CT1X IP Phone User Manual HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol  1.7. Compliant and Certified Standard CE: AGC01180140201E2，AGC01180140202E2  Comply with ROHS in EU  Comply with ROHS in China   Operation temperature: lower than 60° C ...
  • Page 10 CT1X IP Phone User Manual 2.Connect to network CT1X is able to be connected with network via LAN port. Under the Bridge mode, other devices (Laptop, IP phone) is able to access network via the PC port of CT1X. ATCOM TECHNOLOGY CO., LIMITE...

  • Page 11: Keypad And Gui

    CT1X IP Phone User Manual 3.Connect to Headset Connect the RJ-9 headset to the headset jack on the left side of the phone. The pin sequence of RJ9 port on the phone is like following picture: 2. Keypad and GUI 2.1.
  • Page 12 CT1X IP Phone User Manual Description of the keys and Screen: ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 13 CT1X IP Phone User Manual Soft buttons Press to select an feature shown in the soft button features LCD Screen Display screen for the phone: It shows the date, time, phone number, incoming caller’s ID(if available),line/call status, extension numbers and the soft button features.

  • Page 14: Starting

    CT1X IP Phone User Manual LED Status Frequency Description Mute Unmute 3. Voicemail indicator LED Status Frequency Description Red/Flash 500ms on/500ms off New message Red/Flash 250ms on/250ms off Call ringing Normal working No new message 4. Call indicator LED Status...

  • Page 15: Standby

    CT1X IP Phone User Manual 2.3. Standby Area Item Description Status: to indicate the call status Time Softkey：”History”, “Menu” Date ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 16: Configuration

    CT1X IP Phone User Manual Icon on Standby UI Icon Description The account is registered successfully. The account is not registered successfully. The line is being occupied for dialing. New incoming call Call hold. Unavailable Network. Calling via headset. Call Forward is activated.

  • Page 17: Status Info

    CT1X IP Phone User Manual Move the navigation key and press the softkey “Enter” or input the corresponding Number key Select the item of Main Menu： Number Key“1” Enter “Status” Number Key“2” Enter “Feature” Number Key“3” Enter “Directory” Number Key“4”...
  • Page 18 CT1X IP Phone User Manual Details Status Select “More” and then press the softkey “Enter” to check details info, and move the navigation key to check more. Press the softkey “Enter” to check status info, and “Back” to return the Basis Status page.

  • Page 19: Call Function

    CT1X IP Phone User Manual 3. Call Function 3.1. Answer the calls When there is an incoming call, phone will remind user with ringing. There are 2 ways to answer the call: A. Answer by headset Keep your microphone connected with the RJ9 headset jack, when there is an incoming call, press and talk with the caller.

  • Page 20: Pre-Dial

    3.4. Multiple line dial-up CT1X supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on CT1X, the new incoming call will be displayed on LCD and status indicator LED will be fast blinking.

  • Page 21: Mute Calls

    If the target number has been setup in the current BLF list, and you have already finished the necessary setup on Webpage of CT1X, there is an easier way to complete the attend transfer. While calling, press the corresponding BLF key of the target number and then press the "Transfer"...

  • Page 22: Hang Up The Phone

    CT1X IP Phone User Manual 2. After the third party answers the call, pressing "Conf" key again to establish the 3-way conference 3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation with other two parties, and press “Resume” to back to 3-way conference.

  • Page 23: Call Forward

    CT1X IP Phone User Manual Call Forward  Call Waiting  Auto Answer  DSS Keys  Key as send  Hotline  Anonymous Calls  4.1. Call Forward “Call Forward” includes “Always Forward”, “Busy Forward”, “No Answer Forward”. “Always Forward” has the highest priority, and “Busy Forward” has the same priority as “No Answer Forward”, that means once the function of “Always Forward”...

  • Page 24: Busy Forward

    CT1X IP Phone User Manual Item Operation Description Always Switch on or Switch off the feature. “Enable”mean this feature is Press the soft key “Switch” to setup enabled，“Disable”mean this feature is disabled. Forward to The Number key, “*”key, and Setup the target phone number which “#”are permitted to be input.

  • Page 25: No Answer Forward

    CT1X IP Phone User Manual be input. On Code The Number key, “*”key, The feature code to enable busy calls forward, the phone will send the feature and “#”are permitted to code directly to open busy call forward be input.

  • Page 26: Call Waiting

    CT1X IP Phone User Manual input. incoming calls forward Off Code The feature code to disable all incoming The Number key, “*”key, calls forward, the phone will send the and “#”are permitted to be feature code directly to close all input.

  • Page 27: Auto Answer

    CT1X IP Phone User Manual Item Operation Description Call Waiting Switch on or Switch off the feature. “Enable”mean this feature is Press the key enabled，“Disable”mean this feature softkey “Switch” to setup is disabled. Call Waiting Tone Switch on or Switch off the prompt playing.

  • Page 28: Dss Keys

    CT1X IP Phone User Manual The Icon will be indicated once “Auto Answer” is available。 Setup “Auto Answer” via Web：“Phone”→ “Feature”→ “General information”→ “Auto Answer” 4.4. DSS Keys The programmable keys include Programmable feature keys and Soft key on Standby UI.
  • Page 29 CT1X IP Phone User Manual The configuration item Label is a name to identify the key on LED, can be set as “DND”. Redial The same feature as the key The configuration item Label is a name to identify the key on LED, can be set as “redial”.
  • Page 30 CT1X IP Phone User Manual Item Description Value The code for pickup the parked call and it is provided by SIP server. Label A1X cannot definition label DTMF Press this key while on calling, the phone will send the configured “Value” automatically.

  • Page 31: Key As Send

    CT1X IP Phone User Manual Item Description Value The target phone number for Intercom Label A1X cannot definition label 4.5. Key as Send The key “Key as Send” has the same function as the soft key “Dial”. Reminding: This key is not available while pre-dial. It’s the only way to press the soft key “Dial”...

  • Page 32: Hotline

    CT1X IP Phone User Manual 4.6. Hotline Once “Hotline” has been set, the phone will automatically dial the hotline via the 1st available line if the phone stay in the standby status exceed the specified waiting time and there is no input (or input something and then all deleted).
  • Page 33 CT1X IP Phone User Manual Item Operation Description Accounts press the soft key “Switch” or Select the Account for anonymous call. to modify, Anonymous press the soft key “Switch” or Switch on/off the feature of making Call anonymous calls. to modify,...

  • Page 34: Contacts

    CT1X IP Phone User Manual Set Anonymous Call via web：Account→Basic→Select the Account→Anonymous Call. Set Anonymous Call Rejection via web：Account→Basic→Select the Account→Anonymous Call Rejection. 4.8. Contacts The content of Directory includes local phonebook and blacklist. Enter Directory as follow, 1. Press the soft key “Contacts” when the phone is standby 2.

  • Page 35: Local Contacts

    CT1X IP Phone User Manual All operations on Directory via Web will be not active until click “Save”. When too much item existed in the Directory, it will be an easy way to search by keyword about name, Office Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise you will be prompted “Not find the specified contact”.
  • Page 36 CT1X IP Phone User Manual Path to add new contact on the phone：Press →Contacts→Local Contacts→All contact →Add. Item Operation Description Name Input by number It’s used to identify different phone keys,”*”or “#”key, change numbers. Any reduplicated names are not the input-method via permitted in the contacts.
  • Page 37 CT1X IP Phone User Manual Path to edit the contact on the phone：Press →Contacts→Local Contacts→All contacts → Select the item to edit→Option→Edit→OK. Edit the contact item via Web: Contacts→ Contacts→click on the item to edit→modify messages→Click “Edit”→Click “Save”. 4.8.5. Delete the contact →Contacts→Local Contacts→All...
  • Page 38 CT1X IP Phone User Manual Path to move to blacklist on the phone：Press →Contacts→Local Contacts→All contacts→Select the item to move→Option →Move to Blacklist → OK→OK. Press the soft key “Cancel” at the Warning UI to stop this operation. Move the contact item to blacklist via web ：Contacts→ Contacts→Select the item to move to blacklist→Click on “Move to black List”→Click on “Save”。...
  • Page 39 CT1X IP Phone User Manual 1. Remote URL: Set a remote phonebook download path. Support the TFTP,FTP,HTTP and HTTPs server. 2. Display name: Set a display name on the phone. 3. Search Remote Phonebook name: Select “Yes” or “No” to enable or disable search remote phonebook name.

  • Page 40: History

    CT1X IP Phone User Manual LDAP Number Filter: Set the number of the LDAP search attributes. Server Address: Set the LDAP server domain name or IP address. Port: Set the LDAP server port number. Default to 389. Base: Set the LDAP search base.
  • Page 41 CT1X IP Phone User Manual When any operations above is done, details info of all recent history will be listed on LCD display, include the type of each item, the name of contact person, date and time. Also, user is able to check the detail info of call history via Web, but only review operation is allowed while accessing via web.
  • Page 42 CT1X IP Phone User Manual Check the details of history Path to check the details of history on the phone：Enter history UI→Select the item to check→Option→Detail→Press or “OK”. Add to Contact 1. Enter “Call History”→Select the target item→Option→add to Contact→Press the or soft key “Confirm”.

  • Page 43: Message

    CT1X IP Phone User Manual 2. Modify the contact name, phone number and ringtone. 3. Press the key or soft key “Saved” to save the modification, press the key or soft key“Cancel”to Cancel the modification. Add to Blacklist For more info about this operation, please refer to Add to Contact.
  • Page 44 CT1X IP Phone User Manual 1. Press the key after factory set 2. Press the key for a while 3. Press the key →Select “Message”→Setup Voicemail View Voice Mail User is able to check voicemail in below ways: 1. Setup voicemail number→Press the key 2.

  • Page 45: Settings

    CT1X IP Phone User Manual Select the account with “Unregistered”, and press the soft key “Connect”, the setting page of Voicemail will be popped up. 4.11. Settings Basic settings and Advanced settings will be introduces in this part, Basic Settings 1.
  • Page 46 CT1X IP Phone User Manual 2. Time &Date Time & Date will be displayed at the standby page of CT1X，and these info will be related with all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set manually.
  • Page 47 CT1X IP Phone User Manual Item Operation Description Time Zone Select the correct Time Press the key or soft Zone for the IP phone. key “Switch” to modify it. NTP Server Key in the IP address of domain Specify the NTP Server name by the number keys,”*”,”#”...
  • Page 48 CT1X IP Phone User Manual Item Operation Description Time Zone Click drop-down box to Set a time zone matches condition select Primary NTP The primary NTP server that provide Manual input Server time and date Secondary NTP The secondary NTP server that provide...
  • Page 49 CT1X IP Phone User Manual Offset(minutes) The offset time that daylight rule takes Manual input effect Manual Settings Path to set on the phone：Press →Settings→Basic Settings→Time & Date→Manual Settings. Please move the navigation key to check more: Item Operation Description Year Key in “Year”...
  • Page 50 CT1X IP Phone User Manual Item Operation Description Manual Time Click the drop-down box A switch to control the status whether to select to enable the manual time or not Date Manual input, click Set date manually “Generated Date” to...
  • Page 51 Tuesday,17,Oct. Set the Time &Date Format via Web：Phone→Preference 4. Ringtones 10 different ringtones have been provided by CT1X for selection. Path to set on the phone： Press the key →Settings→Basic Settings→Ringtones。 For the selected ringtone，there is a dot inside the circle. Press the key to select other ringtone for playing.
  • Page 52 CT1X IP Phone User Manual Headset memory mode can be used to control the default device to make or answer calls. This function is disabled by default, which means the phone will communicate with others by hand- free when pre-dial or making calls from history or contacts, and so is the situation that pressing “Answer”...

  • Page 53: Advanced Settings

    CT1X IP Phone User Manual Item Operation Description Current PIN Manual input Input the phone current PIN New PIN Manual input Set the new PIN Confirm PIN Manual input Confirm the new PIN Advanced Settings Password will be requested while accessing the page of “Advanced Settings”. This password is the same as the user’s(“admin”) to access.
  • Page 54 CT1X IP Phone User Manual Item Description Activation The status of account，the default is “Enable”，if set this as “Disable”, the account will be forbidden. Label It will show on the phone, can skip this item Display Name Parameter that in the SIP, if the SIP Server is supportable, this name...
  • Page 55 CT1X IP Phone User Manual 2. Set Password The password for Advanced Settings also is used for Web access as the role “admin”. Path to →Settings→Advanced Settings→Input password→Set set password on phone: Press Password. Item Description ATCOM TECHNOLOGY CO., LIMITE...
  • Page 56 CT1X IP Phone User Manual Current PWD The current password for web access as the role of “admin”, it’s “admin” by default. New PWD To set the new password, blank is acceptable. Confirm PWD Input the new password again, to confirm the new password.
  • Page 57 CT1X IP Phone User Manual LAN Port  Connect the phone with local network via LAN port, to gain IP address in 3 ways: DHCP, Static. Set the LAN port via Web：Network→ Basic. DHCP The phone gains IP address via DHCP and Static DNS by default.
  • Page 58 Set the VPN via Web：Network →Advanced→VPN. LLDP  CT1X supports LLDP, and enable in default. If the phone is connected to a switch and using LLDP, the switch would notifies IP phone of VLAN information. Set the LLDP via Web：Network →Advanced→LLDP ATCOM TECHNOLOGY CO., LIMITE...
  • Page 59 CT1X IP Phone User Manual 802.1X  IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control(PNAC), part of the IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a LAN or WLAN.
  • Page 60 CT1X IP Phone User Manual It support enable or disable the keypad lock feature, if enable, the default password is 123: Please move the navigation key to check more Keypad lock via webpage: phone→Phone lock 1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock 2.

  • Page 61: Reset To Factory

    CT1X IP Phone User Manual 5. Reboot After the restart, the phone will back to standby interface. Reboot via webpage: Phone→Upgrade→Reboot 6. Reset to factory ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 62 CT1X IP Phone User Manual Once reset to factory, all parameter settings will back to the factory default value, and all configure will be cleared, users must be careful on this. Reset Option: Full Reset, Config Reset and UserData Reset.

  • Page 63: Display

    CT1X IP Phone User Manual 4.12. Display For more convenient, users are able to adjust the contrast grade and backlight of the main LCD display. Slave Contrast There are 9 different contrast grades for options, press the soft key “Switch” or the for modification,8 is the default value.

  • Page 64: Advanced Feature

    CT1X IP Phone User Manual 5. Advanced Feature 5.1. Codecs CT1X support multiple codecs, users can select the codes via Web. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 65: Capture And Upgrading

    CT1X IP Phone User Manual means to enable the item of “Disabled Codes”； means to disable the item of “Enabled Codes”； Click the button to sort all enabled codes, the top item has the highest priority. Note：Multiple different items of G726，iLBC should not activated simultaneously.

  • Page 66: Upgrade Firmware

    CT1X IP Phone User Manual Click the button “Start” to start the capture and click the button “Stop” to end the capture. Then click the button “export” to download the capture file. Upgrade firmware: Via webpage: phone→ Upgrade→ Upgrade Firmware Before upgrading the firmware of phone, users are suggested to check the version of current firmware.
  • Page 67 CT1X IP Phone User Manual Item Description PnP Active Select “On” or “Off” to enable or disable PNP automatic updates DHCP Active Select “On” or “Off” to enable or disable DHCP option automatic updates Provisioning The address to save control file for auto upgrading, it can filled by http, Server https, tftp and ftp server，for example, tftp://192.168.1.111...

  • Page 68: Export & Import Configuration File

    CT1X IP Phone User Manual Check New Config If set this parameter as “On”, the phone will do some check for upgrading, and it will upgrade automatically once the conditions are met Repeatedly If set this parameter as “On”, the phone will do some check for upgrading after “Interval(minutes)”，and it will upgrade automatically...

  • Page 69: Import Configuration File

    CT1X IP Phone User Manual The content of configuration file listed as below, 5.4.2. Import configuration file Click the button “Choose file” to select the target file for importing, and then click the button “Import”. The phone will be rebooted a couple of minutes later, and import successfully.

  • Page 70: Dial Plan

    CT1X IP Phone User Manual Item Description Log Location You can import the system log to local PC or remote Server. Server Name User must fill the address of server if you choose to export the system log to remote server.

  • Page 71: Replace Rule

    CT1X IP Phone User Manual 5.6.1. Replace Rule Dial plan “Replace Rule” means to replace a batch of complicated character string by some simple characters, to make a speed dial. Item Description Sample Number The string works as replacer, not null Set Number as “6”,...

  • Page 72: Dial-Now

    CT1X IP Phone User Manual Save Any alteration won’t take effect until the button “Save” is clicked. 5.6.2. Dial-now Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without pressing the soft key “Dial”, once the input has been matched. It works like a hotline.

  • Page 73: Area Code

    CT1X IP Phone User Manual Delete Delete one added or saved dial-now dial matches the dial plan or multiple ones, click the frame after plan, and hotline the specified dial-now dial plan before takes effect in delete it, and then click button “Delete”...

  • Page 74: Block Out

    CT1X IP Phone User Manual Confirm Apply this dial plan number input in the dial UI is not between minimum length and the maximum Recover all input fields to the state length, area code will not Cancel that saved at latest time take effect 5.6.4.

  • Page 75: Faq

    CT1X IP Phone User Manual 6. FAQ 6.1. How to reset to factory There are 3 methods for factory reset： 1. Factory reset via phone： a) Press the key b) Select “Settings”, then press the soft key “Enter” c) Select “Advanced Settings”，then press the soft key “Enter”...

  • Page 76: Upgrade The Firmware On Safe Mode

    CT1X IP Phone User Manual 6.2. Upgrade the firmware on safe mode If the phone can’t be started successfully, user is able to upgrade the firmware on post mode, a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”...
  • Page 77 CT1X IP Phone User Manual ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 78: Troubleshooting

    CT1X IP Phone User Manual 7. Troubleshooting 7.1. The phone is failed to register to SIP server 1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been enabled. 2. Check the network gateway 3.

  • Page 79: Abbreviation

    CT1X IP Phone User Manual 8. Abbreviation DND：Do Not Disturb CFWD：Call Forward Bxfer：Blind Transfer Conf：Conference Num：Number SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network VLAN：Virtual Local Area Network QoS：Quality of Service Syslog：System log UDP：User Data Protocol TCP：Transmission Control Protocol...

  • Page 80: Fcc Caution

    CT1X IP Phone User Manual 9. FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. The devices complies with part 15 of the FCC Rules. Operation is subject to the following...

This manual is also suitable for:

A20A20wA21A26

Table of Contents