Shared Call Appearance (Sca); Figure 71: Gxv3240 Sca Settings On Lcd; Figure 72: Gxv3240 Sca Settings On Web Ui - Grandstream Networks GXV3240 User Manual

Shared Call Appearance (SCA)

The GXV3240 supports shared call appearance by Broadsoft standard. This feature allows members of
the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the
shared lines. When there is an incoming call designated for the SCA group, all of the members of the
group will be notified of an incoming call and will be able to answer the call from the phone with the SCA
extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line
goes back to an idle state or when the call is placed on hold (with the exception of when multiple call
appearances are enabled on the server side). In the middle of the conversation, there are two types of hold:
Public Hold and Private Hold. When a member of the group places the call on public hold, the other users
of the SCA group will be notified of this by the yellow-flashing button and they will be able to resume the
call from their phone by pressing the line button. However, if this call is placed on private-hold, no other
member of the SCA group will be able to resume that call. To enable shared call appearance, the user
would need to register the shared line account on the phone. In addition, they would need to enable SCA
and configure SCA options via LCD or web GUI.
To configure SCA via LCD, go to Settings->Personalized Account and select one account first. Then tap
on "Shared Call Appearance (SCA)" to turn it on.

Figure 71: GXV3240 SCA Settings on LCD

To configure SCA via web GUI, go to Account page->SIP Settings to fill out the options in the following
figure.

Figure 72: GXV3240 SCA Settings on Web UI

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GXV3240 User Guide