Limits Of Warranty And Liability - iSocket 3G User Manual

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Possible solution: The iSocket could have lost contact with cellular network or there is no electricity in the
home network. If you're away from the device and cannot verify the existence of electricity or cellular signal
in the home network you can carry out a simple test. Try to call to the device's number. If this works, you
will hear a ringing tone instead of a "subscriber not available" signal (only if RING=NOACTION). If you are
sure that the device is online, you need to look for other possible problems. One possibility is that the phone
number from which you send a message is unauthorised and therefore you will not receive any messages
and no action will be carried out (Chapter 5.1). A mistake in writing the command could have occurred and
error suppression could have been set (ERROR=OFF). In this case you would not know if you had made a
mistake in the command. Check your outgoing messages to see what command was sent and check that it
was written correctly, according to the manual. Read about other potential problems below.
Possible malfunction: The OUT indicator reports an error (blinking 4 times per second)
Possible solution: If the OUT indicator blinks 4 times per second, even only occasionally (e.g. at the start
of the device), it is likely that there is some problem with the SIM card. Check that the SIM card in the
device doesn't contain any data (such as stored phone numbers and messages). If the SIM card has data
on it then clean it using your cell-phone. Also try using another SIM card. If the OUT indicator is blinking
constantly and the blue ONLINE indicator is always off, there is probably a problem with the power of the
module. Contact the service department or technical support.
Possible malfunction: The phone from which device was controlled has been lost, but the number was
recorded in the list of allowed numbers. So you cannot control the device any longer.
Possible solution: The device must be reset to the factory defaults and set again with another phone.
(Chapter 13).
Possible malfunction: The device is behaving strangely – e.g. no response to commands.
Possible solution: Try to reset to factory default and configure the device again (Chapter 13). You can
also check that the SIM card in the device doesn't contain any data (such as stored phone numbers and
messages). If the SIM card has data on it then clean it using your cell-phone.
Possible malfunction: The device doesn't send power failure / power restore alerts.
Possible solution: Make sure that the number for alerts is installed properly (see Chapter 5.3). Lithium-
ion batteries are subject to a natural ageing process. When the capacity falls below a critical value you will
not be able to receive the power failure alerts. If this happens during the warranty period you have the right
to get a replacement battery for your product. If you use the device outside the specified temperature range
this can also be the reason for not receiving power failure alerts.

17. Limits of Warranty and Liability

These Warranty and Liability Terms ("terms") are subject to change without notice. Current terms are available
from https://www.isocketsystems.com/warranty/. The warranty terms below apply to customers who purchase
products directly from iSocket Systems for personal use. Warranty terms for products purchased from dealers may
be different. Contact the dealer who sold you the product for details. Our products are subjected to stringent final
quality inspection. iSocket Systems guarantees that your device is free from material and production defects.
iSocket Systems will not be liable for any direct or indirect material loss to the owner or other persons caused by
use of this device. This warranty only covers production defects. The rights and benefits under this guarantee are
additional to your statutory rights which are not affected by this guarantee. If your device produces any of the
defects mentioned above within a period of 12 months after purchase (for some countries 2 or 3 years extended
warranty is available – check our website), iSocket Systems offers, at its discretion, either a free-of-charge repair
or exchange. The guarantee applies only for you as the original end customer. It does not apply to damage to
fragile components such as the housing, damage caused by improper use, culpable damage, damage caused by
breakage, heat, water or acts of God, damage caused by unauthorised tampering with the device or exposure to
chemicals, damage caused by overloading in the house power network. The life cycle of the relays depends on
how often it is turned on and off, but iSocket Systems guarantees its function at least during the warranty period.
Any replacement hardware product will be warranted for the remainder of the original warranty period, or thirty
(30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction (on
condition that the device was purchased through an authorised channel). iSocket Systems does not guarantee the
preservation of personal settings on the device after its repair. Repair or replacement may involve the use of
functionally equivalent new or used parts. Replaced parts become the property of iSocket Systems. The warranty
will be lost if safety instructions not complied with (see Chapter 2) when using the device, and if the conditions of
use were violated. iSocket Systems disclaims any responsibility for damage to health or property suffered as a
result of using this device and failure to comply with safety instructions. Improper use, disassembling or product
modification causes warranty loss. iSocket Systems does not guarantee that this product will provide uninterrupted
operation of the controlled equipment; this device is not an uninterruptible power supply (UPS). This product is
not designed for safe disconnection of the controlled equipment from power network; the device is not equipped
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