Troubleshooting - iSocket 3G User Manual

iSocket ® 3G
Mobile Built-in antenna
Network
iSocket
network
Model IS3GUS:
Quad-Band GSM/GPRS/EDGE (2G) 850/900/1800/1900MHz
Dual-Band UMTS/HSDPA (3G) 850/1900MHz
Models IS3GAU, IS3GUK, IS3GEU, IS3GFR, IS3GIT, IS3GCH, IS3GIL:
Quad-Band GSM/GPRS/EDGE (2G) 850/900/1800/1900MHz
Dual-Band UMTS/HSDPA (3G) 900/2100MHz
Scheduler Scheduling the following functions to be executed at a particular time: turn on/off,
restart or pulse relay, activation/deactivation of thermostat, sending status with
temperature information, configuring "switch-off" temperature.
Security Password, phone number list, limited configuration interval.
Operation Operation conditions: Indoors, dry conditions, 14F – 104F (-10C – +40C)
conditions, Store conditions: -22F – 122F (-30C – +50C)
Store Important notes! While the product can operate at low temperatures (below 0C/32F)
conditions this is not supported due to the technical specification for most SIM cards. A SIM card is
not supplied with the device and is therefore not a part of the device. You must not turn
on the device when the temperature falls below 0C/32F - the device must be already
turned on at this moment, and then the heat from the electronics will compensate for
the low ambient temperature. You must not turn on the device if there has been an
abrupt change of conditions from cold to warm or vice versa. Please wait a few hours to
stabilise conditions before turning on the device.
Weight / Net/Gross: 258g (0.56lb) / 410g (0.9lb)
Dimensions Temperature sensors: ITS00J 7g (0.24oz), ITS30J 72g (2.5oz)
Product dimensions (approx.) LxWxH: 65x45x140 mm
Packaging (LxWxH): 170x115x80 mm
Shipping weight: 500g (1.1lb)

16. Troubleshooting

Please read the safety instructions carefully (Chapter 2) as well as the warranty terms (Chapter 17). You
may not repair the device yourself. Here are descriptions of the possible problems and their rectification.
Only the simplest problems are mentioned. More information can be found on
www.isocketsystems.com. Some of the described situations may not be a malfunction. If you are unable to
eliminate any problem yourself, then, during the warranty service, you can take the device to the store from
which you bought it. Post warranty service is provided by the manufacturer or authorised service centres if
such exist. Some advice can be given by e-mail. When contacting sure to specify the device model, firmware
version and network signal quality report (you can check these by texting DEVINFO to iSocket).
Please read Chapter 14 for information about the indicators. Indicators can signal different faults.
We recommend that you also check our FAQ http://isocket.me/faq
Possible malfunction: No lights on indicators after iSocket switched into a wall outlet.
Possible solution: Make sure that the wall outlet is functioning and that power is available.
Possible malfunction: The device is plugged into a wall outlet, the POWER indicator is on, but the device
does not accept any commands.
Possible solution: Make sure that all indicators are correctly lit (see Chapter 14), the SIM card is inserted
correctly, PIN-code authorisation is removed on the SIM card and cellular network is available.
Possible malfunction: The device attached to the main socket will not turn on, although the main socket
itself is working.
Possible solution: Check whether the connected device functions and whether its own switch is turned
on.
Possible malfunction: Command was sent, but no response and nothing happens.
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