Before Calling For Service - Thermador PRG30 Care And Use Manual

Before Calling For Service

Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
• Is there a power outage in the area?
• Is the household fuse blown or the circuit breaker
tripped?
• Is the range disconnected from the electrical supply?
If the Burners do Not Ignite:
• Are the burner caps properly aligned and seated in the
burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow
of gas?
Data Rating Label
The data rating label shows the model and serial number of
your range. It is located behind the toe kick panel at the
bottom of the range. To access the rating label, remove the
two toe kick attachment screws, then carefully remove the
toe kick panel.
For all models, the data rating label is found on the base
cross member behind the toe kick panel.
The electric wiring diagrams and schematics are attached
behind the toe kick panel, and should not be removed
except by a service technician, then replaced after service.
English 38
Rating label(s) located
on lower frame member,
viewable after removing
toe kick panel.
CAUTION:
Before removing the toe kick panel, disconnect
the range from the electrical power supply.
Reinstall the toe kick panel before reconnecting
the range to the power supply and operating the
range.
Service Information
For handy reference, copy the information below from the
data rating plate. Keep your invoice for Warranty validation.
Model Number
Serial Number
Date of Purchase
Dealer's Name
Dealer's Phone Number
Service Center's Name
Service Center's Phone Number
Also, enter this information on the Product Registration
Form included with this product, then mail it to the indicated
address.
Figure 26: Rating Label Location