Gray Background On Prints - Lexmark M1100 Series User Manual

Troubleshooting
Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?

Gray background on prints

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
From the Quality Menu on the printer control panel, decrease
the toner darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
Yes No
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
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