If You Need Service Or Assistance - Whirlpool ETl4CC Use & Care Manual

Performance problems often result from little
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2
Whirlpool has a nationwide net-
things you can find and fix yourself without tools of
* I
k
work of franchised TECH-CARE@
anv kind. service companies. TECH-CARE
If your refrigerator will not operate:
T&U-CARE
service technicians are trained to
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Is the power supply cord plugged into a live
FMN=H~SEDSERVI=E fulfill the product warranty and
circuit with the proper voltage? (See page 4.)
provide after-warranty service, anywhere in the
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Have you checked your home's main fuses or
United States. To locate TECH-CARE service in your
circuit breaker box?
area, call our COOL-LINE service assistance tele-
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Is the Temperature Control turned on?
phone number [see Step 2) or look in your tele-
phone directory Yellow Pages under:
If there Is a raftllng or jingling noise, or other un-
familiar sound:
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Is something on top or behind the refrigerator
making noise when the refrigerator is running?
If there is water in the defrost pan:
WHlULPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVlCE C"MPANIES SERWCE COMPANIES
XYZSERYICE CO XYZSERYICE CO
123 MAPLE !399-9999 123MAPtE
999-9999
OR
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In hot, muggy weather, this is normal. The pan can
even be half full. Make sure the refrigerator is
level so the pan doesn't overflow?
WASHlNG YACHINES. DRIERS
L FmNERS - SER"lClNG
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERYICE
SERVICE COMPANIES
If the light does not work:
YYISERVICE CO
123 MAPLE !399-9999
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Have you checked your home's main fuses or
circuit breaker box?
4. If you have a problem?..
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See page 4.)
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of our
If a bulb Is burned out:
Consultants, or if you prefer, write to:
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See instructions for changing the light bulb on
Mr. Robert Stanley
page 6. Use appliance bulbs only.
Division Vice President
If fhe motor seems to run too much:
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
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Is the condenser, behind the refrigerator, free
from dust and lint?
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On hot days; or if the room is warm, the motor
5.
If you need FSP"
naturally runs longer.
Remember: Motor running time depends on dif-
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If the door has been opened a lot, or if a large
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
amount of food has been put in, the motor will run
longer to cool down the interior.
If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance...
3. If you need service%.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service asslst-
ante telephone number. Dial free from any-
where in the U.S.:
l-SOO-253-130-f
and talk with one of our trained Consultants. The
Consultants can instruct you in how to obtain satis-
factory operation from your appliance or, if serv-
ice is necessary, recommend a qualified service
company in your area.
f&r yobr Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
replacement parts?..
build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
FSP@ is a registered trademark of Whirlpool Cor-
refer to Step 3 above or call the Whirlpool COOL-
poration for quality parts. Look for this symbol of
LINE service assistance number in Step 2.
aualitv whenever vou need a replacement part
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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