Assyst Plus - Mercedes-Benz E-Class Series 207 Service Manual

ASSYST PLUS

Extended maintenance strategy
Both workshops and the customer will benefit from
the extended maintenance scopes from the very first
kilometer driven.
By making maintenance less complicated and intro-
ducing the basic service which covers the technically
essential items, we are able to offer maintenance that
is more cost-efficient and competitive without
compromising the usual Mercedes-Benz service
quality.
Previously, the maintenance scopes alternated
between the minor basic service (Service A) and the
major basic service (Service B). These services have
now been classified as the technically essential Basic
Service and the additional PLUS package.
A reduced basic package for the Basic Service has
been defined for price-conscious customers. This
basic package dispenses with some of the services
that were previously included in the Basic Service.
A PLUS package has also been developed to allow
those customers for whom convenience and service is
important to continue to have these service items
performed by Mercedes-Benz Service.
PLUS package
The service advisor must offer the PLUS package to
the customer during a consultation because it is no
longer included in the conventional maintenance
scopes.
The aim of this consultation is to identify the ideal
package for the customer.
The "Service Package Pricing System" (SPPS) can
provide support to the service advisor. This system
contains the procedures and parts scope with the
prices of the packages (Basic Service and PLUS
package).
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Introduction of the New E-Class Coupé, Model Series 207
b
– This printout will not be recorded by the update service. Status: 01 / 2009 –
Decoding of the workshop code
On the After-Sales platform it is possible to decode
the service code in the SPPS service management
system. The customer can also be given a statement
concerning the expected timescale and cost of the
forthcoming service.
After the service code is entered into the system, the
system outputs the service items for the upcoming
maintenance.
Service-relevant special equipment must be deter-
mined by the customer service advisor. If the work-
shop code is entered in conjunction with the complete
vehicle identification number (VIN), service-relevant
special equipment is also included.
Digital Service Booklet
All service, body and major assembly operations are
documented in a central database using the Digital
Service Booklet (DSB). The customer also receives a
service report which he/she stores in the service
booklet.
i Note
For further information about the maintenance
strategy, see the brochure "ASSYST PLUS Mainte-
nance, Extended Maintenance Strategy for Model
Series as of Modification Year 2008".
Order No.: 6516 1355 02
This and other brochures can be obtained from our
GSP/TI Shop on the Internet.
Link: http://gsp-ti-shop.de