Green Led Does Not Come On/Printer Will Not Print; Green Led Blinking (Slow); Green Led Blinking (Fast) - NCR 7197 II SERIES Owner's Manual

7197 Series II Owner's Manual

Green LED Does Not Come On/Printer Will Not Print

Problem
Cables may not be connected
properly
Power supply may be defective

Green LED Blinking (Slow)

Problem
Receipt paper is low*

Green LED Blinking (Fast)

Problem
Receipt paper is out
Receipt cover is open
Knife failure
AC supply voltage is out of
range
What to Do
Check all cable connections. Check that the
host computer and power supply are both on
(the power supply is turned on by plugging it
into an outlet).
If the power supply is plugged in, but does
not come on, you will need to order a new
power supply.
What to Do
There are about 4 ½ meters,  3 meters, (15
feet,  10 feet) of paper left. Change the paper
soon to avoid running out of paper part way
through a transaction.
What to Do
Change the paper now. Do not run a
transaction without paper as the data may be
lost.
Close the cover. The printer will not operate
with the cover open.
Open the receipt cover and check the knife.
Clear any jammed paper you can see. Tear off
any excess paper against the tear-off blade.
Contact a service representative if this does
not resolve the problem.
If paper is not low and no conditions indicate
that the thermal print head is too hot, then it is
likely that the power supply voltage is out of
range.
Contact a service representative if this does
not resolve the problem.
Where to Go
See "Connecting the
Cables" in chapter 2.
See "Ordering Other
Supplies" in chapter 1.
Where to Go
See "Loading and
Changing the Receipt
Paper" in chapter 2.
Where to Go
See "Loading and
Changing the Receipt
Paper" in chapter 2.
See "Contacting a Service
Representative" later in
this chapter.
See "Contacting a Service
Representative" later in
this chapter.
June 2011
Chapter 3: Solving Problems
40