Other Serious Problems; Contacting A Service Representative - NCR 7197 II SERIES Owner's Manual

7197 Series II Owner's Manual

Other Serious Problems

The following problems all need to be corrected by a qualified service representative. See
the next section, "Contacting a Service Representative."
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Contacting a Service Representative

For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact your NCR-authorized service organization to arrange
for a service call. In addition to the service guide listed below, other service-related
materials may be available. Contact your NCR-authorized service representative to obtain
the service guide.
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Printer will not cycle or stop when required
Illegible characters
Paper will not feed
Knife will not cycle or cut
Printer will not communicate with Host
7197 Series II Thermal Receipt Printer: Service Manual (B005-000-XXXX)
(includes the Troubleshooting Guide and the Preventative Maintenance Guide)
7197 Series II Thermal Receipt Printer: Parts Identification Manual (B005-000-XXXX)
7197 Series II Thermal Receipt Printer: Owners Manual (B005-000-XXXX)
June 2011
Chapter 3: Solving Problems
42