Troubleshooting - Xerox DocuMate 5445 User Manual

Maintenance
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation
disc. You can also download the Visioneer Acuity module from the support pages for your scanner
at www.xeroxscanners.com. Visioneer Acuity is a utility with advanced image processing options
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Yes when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image
processing libraries needed to support various scanner models. These additional items will be
called "Visioneer Acuity Assets" followed by a version number. In the scenario described here,
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If
you uninstall one of the entries labeled as an "asset" you will still need to uninstall the main
Visioneer Acuity utility.

Troubleshooting

Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
•
connection because of an error, try restarting your computer and power cycling the scanner.
• Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner
try plugging the scanner's USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
Is the USB cable 6' or less? If you are using a USB cable that is longer than 6' you may lose
•
connection to the scanner. The recommended USB cable length is 6' or less, the USB cable
provided with your scanner is within this range.
• Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox
is selected as the scanner.
Problem: The scanned images are of poor quality. What do I do?
There are various reasons why the scanned image is of poor quality. The original document may
not be of good quality, the scanner glass may be dirty, or a shading adjustment may be needed.
User Guide
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Xerox DocuMate 5445/5460
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DocuMate 5445/5460
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