Epson SC-P20000 SERIES User Manual page 169

SC-P20000 Series/SC-P10000 Series User's Guide
Is the print head scuffing the printed surface?
o
If the printed surface is being scuffed, set a wider
value for the Platen Gap in the Printer Setup on
the Setup menu or in Custom Paper Setting in the
Paper menu. If the situation is not improved, set Use
Paper Eject Roller to On from the Custom Paper
Setting menu. However, if Use Paper Eject Roller is
set to On when printing on glossy paper, the paper
surface may be damaged.
"Custom Paper Setting" on page 125
U
"Printer Setup" on page 130
U
Is the print head scuffing the edge of the
o
paper?
In the Custom Paper Setting menu, set Top45mm/
Bottom15mm for Roll Paper Margin.
"Custom Paper Setting" on page 125
U
Is the print head scuffing the trailing edge
o
of the paper?
Depending on the paper, the paper usage, storage
conditions, and the content of the print data, the
trailing edge may be scuffed when printing.
Create your data with a wider bottom margin.
If the situation is not improved, select Paper Edge
Quality from the printer driver and then print.
Is the print head scuffing the left/right
o
edges of the paper?
Depending on the paper, the paper usage, storage
conditions, and the content of the print data, the left/
right edges may be scuffed when printing.
Create your data with a wider left/right margin.
If the situation is not improved, rotate the data by
90 degrees in the printer driver or the software you
are using and then print.
When printing multiple pages, is Auto Cut
o
set to Off?
If cutting is not performed after each page, the area
between pages may be scuffed. Set Margin Per
Page to 65mm from Custom Paper Setting.
"Custom Paper Setting" on page 125
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Is the angle of the sensor for the auto
o
take-up reel unit too large?
If the inside sensor on the auto take-up reel unit is at
too much of an angle, paper may touch the floor
when winding. Make sure the angle for the sensor is
not too large.
"Attaching the Roll Core" on page 48
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Problem Solver
Is the interior of the printer dirty?
o
The rollers may need cleaning. Clean the rollers by
feeding and ejecting paper.
"Cleaning the inside" on page 155
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Clean around the print head.
o
If the printouts are soiled even after trying each of
the previous items, see the following to clean
around the print head, caps, and wipers.
"Cleaning around the print head" on page 169
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Cleaning around the print head
Before cleaning, prepare the following and note the
points outlined below.
Preparing
❏ Cleaning stick (provided)
For cleaning the target areas. When you are done
using the provided cleaning stick, purchase a
consumable.
"Options and Consumable Products" on
U
page 179
Notes on cleaning
❏ Do not touch anything except for the parts
specified for cleaning. Otherwise, the printer may
malfunction or print quality may decline.
❏ Always use new cleaning sticks. Reusing cleaning
sticks may actually increase the amount of dirt on
the target area.
❏ Do not touch the tip of the cleaning stick with
your hand. Oils from your hands may affect
printer function.
❏ Make sure you touch something metallic to
discharge any static electricity before you start
work.
❏ Do not wipe the caps with organic solvents such
as alcohol. Otherwise, the print head may
malfunction.
❏ Do not move the print head by hand. Failure to
observe this precaution could damage the printer.
❏ If paper is loaded, remove it before cleaning.
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