Troubleshooting; Troubleshooting: Cannot Detect The Camera; High Performance Driver Is Missing In Device Manager - Dalsa QuickCam User Manual

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Troubleshooting

8.1 Troubleshooting: Cannot Detect the
Camera
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8.2 High Performance Driver is Missing in
Device Manager
Symptom: The software was installed, but I don't see a "Pro/1000 Grabber Devices" in
the Device Manager.
Scenario #1: You do not have an Intel Pro/1000 network adapter installed on the
PC.
03-032-10187-04
Verify that the camera is powered on and the LED is lit correctly. Refer to
your camera's user's manual for details on power settings and LED states.
Verify that your camera has all the correct connections. Refer to your
camera's user's manual for cabling details.
Verify that your driver is installed properly. To install drivers, follow the
procedure described in DALSA QuickCam Documentation DALSA
Driver Installation Tool Manual.pdf.
Your Windows Firewall or Personal Firewall may be filtering out packets
sent by the camera. Try turning off the firewall.
Check that your network adapter is enabled.
Your network adapter may not have an IP address. Typically, when a
system is not connected to a network with a DHCP server, the network
interfaces assign an address to themselves in the form of 169.254.XXX.YYY.
This is called a zeroconf (or autoconf) IP address. For the PC to
detect/communicate with the IP engine, it must reside in the same sub-
network as the IP engine. Moreover, the Windows Firewall will discard
packets from "unknown" sources, and the IP engine will not show up in
your detection window. You may also want to set up a static IP address on
that network adapter, such as 192.168.2.1, so that you always know what it
is.
QuickCam User's Manul
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DALSA corp.