Troubleshooting; Before Contacting Your Dealer; Messages - Honda HRM300/500 Owner's Manual

6

TROUBLESHOOTING

Before contacting your dealer

In the unlikely event that you are facing a problem and you need to contact your dealer, ensure that you
have the following information available.
• Owner's Manual
• Consider any recent work in your garden.
• [Fault History] information
Home screen

Messages

If any of the following messages appear in the display, use this troubleshooting guide to address the
problem before contacting your dealer. If the problem persists, contact your dealer.
Message
Keypad
ENT Key
No Operation:
Clock Reset
Battery voltage
high
Battery voltage
low
Battery Temp
high
Battery Temp low
Outside loop
[5.History] [2.Fault History]
J J
Cause
A button was pressed while the
lawnmower was running (with the
control panel cover closed).
The Enter button was pressed while
the lawnmower was running (with the
control panel cover closed).
An incorrect PIN (Personal
Identification Number) was input 3
times in a row.
The backup battery power has drained
during long-term storage. The clock
has been reset.
The battery charges too much.
The battery does not charge enough.
The battery temperature is too high.
The battery temperature is too low.
The lawnmower exited the boundary
wire.
Before contacting your dealer / Messages
Solution
Open the control panel cover and check if any
foreign objects are stuck inside.
If this message appears after removing any
foreign objects, contact your dealer.
Wait 5 minutes and input the correct PIN
(Personal Identification Number). If you forgot the
PIN, contact your dealer.
Set the current date and time. The time must be in
24-hour format.
If the clock cannot be set, contact your dealer.
Remove the lawnmower from the docking station,
set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Charge the lawnmower with the docking station.
If the message does not disappear, contact your
dealer.
Set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Put the lawnmower in a place where the
temperature 5°C or higher, set the power to ON,
and wait until the message disappears.
If the message does not disappear, contact your
dealer.
Move the lawnmower into the work area.
If the message does not disappear, check if
the boundary wire connectors are correctly
connected, and check if there are no similar
lawnmowers in the area.
If the message still does not disappear, contact
your dealer.
47