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Chapter 7 Troubleshooting
7 - Troubleshooting
Where can I find my IK product Serial Number?
The Serial Number is written on the Registration Card (included with
your IK product inside the license envelope) or in the E-mail you
received from DigitalDelivery@ikmultimedia.com (if you purchased the
product as 'Downloadable only version'). In the snapshot, please check
its exact location on the Registration Card (figure 7.1).
2) At the bottom of the registration card a legend helps you
identify the characters in your SERIAL NUMBER
figure 7.1
For clear characters identification, please analyze the legend.
IMPORTANT: the number zero can easily be identified in your Serial
Number because it has a line crossed through it to differentiate it from
the letter "o."
Why is the Authorization Manager rejecting my Serial Number?
Probably because of a typo, here are some common errors:
• Typing a 0 ("zero" number) instead of an O ("o" letter).
• Typing 1 ("one" number) instead of an I ("i" letter).
ARC System 2
1) Here you can find your SERIAL NUMBER
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