Samsung SCX-6345N/XAA Service Manual page 151

Troubleshooting
Condition Possible cause
Half the page is The page orientation setting may be
blank. incorrect.
The paper size and the paper size
settings do not match.
The machine prints, The printer cable is loose or defective.
but the text is
wrong, garbled, or
incomplete.
The wrong printer driver was selected.
The software application is
malfunctioning.
The operating system is
malfunctioning.
Pages print, but The toner cartridge is defective or out
are blank. of toner.
The file may have blank pages.
Some parts, such as the controller or
the board, may be defective.
When you are The setting in the software application
using Windows is wrong.
98, the illustrations
print incorrectly
from Adobe
Illustrator.
PDF file does not Incompatibility between the PDF file
print correctly- and the Acrobat products.
some parts are
missing in graphics,
text or illustrations.
Service Manual
6-4
Suggested solutions
Change the page orientation in your application.
See the printer driver help screen.
Ensure that the paper size in the printer driver
settings matches the paper in the tray.
Or, ensure that the paper size in the printer driver
settings matches the paper selection in the software
application settings you use.
Disconnect the printer cable and reconnect. Try a
print job that you have already printed successfully.
If possible, attach the cable and the machine to
another computer and try a print job that you know
works. Finally, try a new printer cable.
Check the application's printer selection menu to
ensure that your machine is selected.
Try printing a job from another application.
Exit Windows and reboot the computer. Turn the
machine off and then back on again.
Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
Check the file to ensure that it does not contain blank
pages.
Contact a service representative.
Select Download as Bit Image in the Advanced
Options window of the graphic properties and print
the document again.
Printing the PDF file as an image may enable the file
to print. Turn on Print As Image from the Acrobat
printing options.
Note: It Will take longer to print when you print a
PDF file as an image.
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