Troubleshooting
6.2 Solution
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until
the problem is corrected. If the problem persists, please call for service.
6.2.1 Paper feeding problems
Condition
Paper is jammed during printing.
Paper sticks together.
Multiple sheets of paper do .
not feed
Paper does not feed into
the machine.
The paper keeps jamming.
Transparencies stick together in
the paper exit.
Envelopes skew or fail to feed
correctly.
Service Manual
6-2
Suggested solutions
Clear the paper jam.
• Ensure that there is not too much paper in the tray. The tray can hold up to 550
sheets of paper, depending on the thickness of your paper.
• Make sure that you are using the correct type of paper.
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only one type,
size, and weight.
• If multiple sheets have caused a paper jam, clear the paper jam.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and reload it
correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications required by
the machine.
• If an original does not feed into the machine, the DADF rubber pad may require
to be replaced. Contact a service representative.
• There is too much paper in the tray. Remove excess paper from the tray. If you
are printing on special materials, use the multi-purpose tray.
• An incorrect type of paper is being used. Use only paper that meets the specifi-
cations required by the machine.
• There may be debris inside the machine. Open the front cover and remove the
debris.
• If an original does not feed into the machine, the DADF rubber pad may require
to be replaced. Contact a service representative.
Use only transparencies specifically designed for laser printers. Remove each
transparency as it exits from the machine.
Ensure that the paper guides are against both sides of the envelopes.
Samsung Electronics